The Capital Grille Reviews

Updated April 27, 2015
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Employee Reviews

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  1. Wishes there was a 3 1/2 star rating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in King of Prussia, PA
    Current Employee - Server in King of Prussia, PA

    I have been working at The Capital Grille full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good work/life balance for people in school or that have daytime commitments. High price point and consistent volume. Managers do their best to keep a good attitude and help accommodate scheduling conflicts.

    Cons

    They don't take taxes out of your pay, no health benefits until you work there for a whole year, slim opportunity or incentive for advancements, not much respect between coworkers.

  2. The end of the line for your service career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Pittsburgh, PA
    Current Employee - Server in Pittsburgh, PA

    I have been working at The Capital Grille full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great money, freedom to do what's right by your guest. Able to stand by your product (90 percent of the time). Personalities are encouraged.

    Cons

    Very corporate atmosphere. Can be somewhat cutthroat. Can be both emotionally and physically challenging. Unpredictability of schedule. Very shareholder driven mentality.

  3. Upscale Restaurant and Upscale Service

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Capital Grille part-time

    Pros

    Get to work with high end clientele in an upscale environment. Lots of opportunity to move up with a little dedication.

    Cons

    Benefits are lacking if you are not full time management.

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  5. Not bad for a chain steakhouse

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Capital Grille

    Pros

    Lots of teamwork and help from management; good benefits

    Cons

    Too focused on cutting costs and the quality of the product has declined

  6. Former Server at CG

    Current Employee - Server in Costa Mesa, CA
    Current Employee - Server in Costa Mesa, CA

    I have been working at The Capital Grille part-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Tips can be very, very good. But the menu is boring and almost never changes. The win\es are obviously profit driven rather than having cool wines on the menu.

    Cons

    As a server you have to run your own first and second courses. The night shift is extremely cut throat, people have bad attitude . Everyone complains about something.

    Advice to Management

    ok.

  7. Apparently hasn't changed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sous Chef in San Francisco, CA
    Former Employee - Sous Chef in San Francisco, CA

    I worked at The Capital Grille full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Dry Aging was totally impressive and what I went to the Capital Grille to learn

    Cons

    Worked 75 hours a week... as a sous chef... executive chef was no HELP at all... first CG on the west coast... 2 years later closed... work life balance non-existent...all kitchen staff over-worked... company didn't listen to advise from experienced chefs....

    Advice to Management

    listen to experienced executive chefs... we know our market.... hire enough folks to open a restaurant without forcing employees to work 75 hour work weeks.... no exaggeration... AT ALL

  8. Helpful (1)

    Bad Management Very Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Boca Raton, FL
    Current Employee - Server in Boca Raton, FL

    I have been working at The Capital Grille full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Prestigious and great to add to resume as a building block. Good intentions with company values. Good training documents and food.

    Cons

    At this location (Boca Raton), management and guests are almost unbearable. Management is very political and there is not much equality amongst servers in respect to stations. Management continually will penalize you for voicing your thoughts or opinions via bad sections or bad scheduling. It in-turn creates a bad work atmosphere as many staff are bitter towards other co-workers. This location might have one of the highest turnovers for employee staff within the Capital Grille chain.

    Advice to Management

    Equality! More skilled/impartial management. Every staff member hired should be up to Capital Grille standards. By doing such, every server should be more or less equal, and a fair section rotation should be setup within the restaurant. Management should plan appropriately the amount of staff needed for each evening. Many nights the restaurant is severely overstaffed only to appease upper management with no complaints. -Boca guests know to complain even if not an issue as they are rewarded with $50 gift card (sorry card).

  9. Host position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Capital Grille

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great group of people for the food service industry

    Cons

    The Indianapolis location is open 6:30a-10:30/11p 365 days a year.

  10. Helpful (1)

    Great money if you are a server or bartender. If you are hourly, hours are cut!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Capital Grille full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lots of money for the amount of time worked if you are a bartender or server. If you are hourly, raises are very little or none at all.

    Cons

    Benefits used to be great and so was management. Not so much anymore.

    Advice to Management

    Treat employees like you would like you would like to be treated. Either employees are micro managed or not managed at all. It depends on if you are a favorite of the managers or not.

  11. Great food

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess in Orlando, FL
    Former Employee - Hostess in Orlando, FL

    I worked at The Capital Grille part-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent wine list and hours are great

    Cons

    Long hours on your feet but people are great

The Capital Grille Photos

Main dining room, 42nd Street

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The Capital Grille

 
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