The Coffee Bean & Tea Leaf

  www.coffeebean.com
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The Coffee Bean & Tea Leaf Reviews

Updated August 9, 2014
Updated August 9, 2014
112 Reviews

3.2
112 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Coffee Bean & Tea Leaf President & CEO John Dawson
John Dawson
2 Ratings

Review Highlights

Pros
  • fun and fast paced work environment (in 10 reviews)

  • Friendly workers, flexible with hours, and free drinks (in 8 reviews)


Cons
  • Not much lateral movement, low pay (in 7 reviews)

  • There is not much room for growth (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    My experience at The Coffee Bean & Tea Leaf was very positive and satisfying!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Riverside, CA
    Former Employee - Shift Supervisor in Riverside, CA

    Pros

    Company values customer service and quality of product. Great products with passionate baristas and management behind the espresso bar. Was quickly approached with a promotion opportunity. Great overall company culture that facilitates a great working environment.

    Cons

    Not that many stores but there are more appearing all the time. Lots of changes in procedures over the years. Each store has an isolated culture.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You will get great practice at making coffee

    Cons

    Turn over rate is terrible, homeless and crazy people non stop bothering customers every second of your shift

    Advice to ManagementAdvice

    Close down Market Street location

  3.  

    Easy job. Low expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Santa Ana, CA
    Former Employee - Barista in Santa Ana, CA

    Pros

    Could keep piercings in. Tattoos could be visible. Not a lot of cleaning tasks

    Cons

    No room to develop. Upper management was really lazy

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Months of Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Goleta, CA
    Former Employee - Barista in Goleta, CA

    Pros

    If you're a coffee junkie then it's great because you get plenty of free coffee while you work. You also get free food if you're apart of the closing shift. It's also fun learning how to make specialty beverages, but not quite that fun when you're understaffed because of payroll cuts. Customers aren't usually too happy about that either.

    Cons

    Upper management does not care about their store front employees, and from my experience, they also discriminate. I had an issue where, after 9 months of working as a barista, I was let go because of the color of my hair. I was hired with unnaturally colored red hair and was never once told I needed to change it up until the point that they let me go.

    Advice to ManagementAdvice

    Upper management should take more time to visit their stores and get to know their baristas. I had a district manager who was wonderful and really cared about her employees, and she was a delight to see around. Once she stepped down from her position and we got a district manager who did not care about the quality of the baristas' work life, working at Coffee Bean became significantly more stressful. Considering this job can be quite stressful just because of how fast paced it is, it is essential to have management do their best to help alleviate this stress rather than add to it. Baristas are the people working directly with customers. They are the ones making sales so the whole company can function. It is important to not only make sure they are happy, but to make sure they know how to interact with customers properly and to make sure they know how to make all beverages correctly. Kindness goes a much longer way then intimidation or harsh judgment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Doesn't care about it's good employees!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    A good place for a quick transitional job. And the product that is sold is really good.

    Cons

    Management cuts hours so you don't get paid for overtime. No benefits for the "good" employees. High turnover rate

    Advice to ManagementAdvice

    You need to start giving holiday pay, and you need to start respecting the employees that work hard to make the company money. Dealing with customers is not an easy task and we deserve some incentives to keep our morale up

  7.  

    Fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Westlake Village, Los Angeles, CA
    Former Employee - Barista in Westlake Village, Los Angeles, CA

    Pros

    The best reasons to work are for the fun coworkers. Free coffee and 1 free specialty drink each time you work. Guaranteed hours depending on your work ethic and flexible scheduling, which is optimal for school.

    Cons

    Low pay. A lot of work and minuscule raises each year. The occasional guest who just wants to take it out on the employees.

    Advice to ManagementAdvice

    Increase the wages. Be open to employee suggestions. They are on the floor all the time, so it would make sense that they would be able to improve the store(s) as a whole with their first hand accounts.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Overall, a good place to work as a first job until you move on to a career or pursue promotions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's a very chill environment with mostly great, friendly customers and coworkers. It's a fun job and it doesn't take very long to catch on.

    Cons

    Having to keep up to date with the constant changes in the procedures of preparing drinks.

    Advice to ManagementAdvice

    Quit changing the recipes and standards of procedure every month. It's information overload and baristas start losing the motivation to learn them.

  9.  

    Management could be a lot better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Austin, TX
    Former Employee - Shift Supervisor in Austin, TX

    Pros

    Good team members.
    Free coffee and tea while on the clock.
    Sometimes room to grow.

    Cons

    Very little appreciation towards hard-working staff.
    Hardly disciplines workers who are always tardy or don't show up.
    Mediocre benefits.
    Constant turnover rates.

    Advice to ManagementAdvice

    Do more than just the bare minimum of your job! Please be more conscious of establishing good rapport with your employees, as they will be more willing to do what you ask them to do. Also, better raises for those who stick around for a long time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor  in  Torrance, CA
    Current Employee - Shift Supervisor in Torrance, CA

    Pros

    Pretty great hours. Management is great. Fun. Lower management really cares about their employees. Opportunities to move up if you have what it takes

    Cons

    Some of their ideas don't work and they are beating a dead horse with some of their marketing ideas.
    Crappy benefits for their employees.
    Terrible raises

    Advice to ManagementAdvice

    Better benefits for your employees.
    Try something new with marketing.
    New cookies and cookie sales. The sugar cookies are so nasty

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    some hair-brained ideas but mostly an amazing place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    Pros

    good management training, lots of room to grow and get promotions, weekly tips at about a $1+ an hour depending on location.

    Cons

    Upper management can be slow moving to make decisions or keep promises

    Advice to ManagementAdvice

    Many of the new drinks don't take into account of the preparation times and the inconsistencies that arise from using a product that is difficult to work with. this leads to customers requesting X person makes their drink cause they've figured out a better way to mix/make it. More time spent working with products in a controlled system would be beneficial to everyone.

    Recommends
    Positive Outlook
    No opinion of CEO

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