The Connection Reviews

Updated March 22, 2015
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2.3
23 Reviews
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Recommend to a friend
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Fred Weiner
16 Ratings

Employee Reviews

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  1. It was a job, thats all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Loves Park, IL
    Former Employee - Customer Service Representative in Loves Park, IL

    I worked at The Connection

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    good training, meet some nice people along the way

    Cons

    absolutely ridiculous attendance policy, even with a doctor's note you still get the point or even when you are admitted into the hospital. Very unprofessional supervisors who yell across the room and don't know how to be quiet when you're trying to listen on the phone. Getting 5 different answers from 5 different people. Some people shouldn't even be trainers because they don't know their you know what from their elbow. Pay is terrible.

    Advice to Management

    Have supervisors that actually act professional and don't yell at you from across the room. Don't demote certain people for sending inappropriate texts to their agents, just fire them because that is disgusting. Seriously, get your act together and realize things happen in life that will prevent people from going to work like sickness or a car accident. We're not perfect. We're human not robots.

  2. not too bad of an environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Jamestown, NY
    Former Employee - Customer Service Representative in Jamestown, NY

    I worked at The Connection full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    the point system for sick days

    Cons

    negative team leads on the floors

    Advice to Management

    be nicer to people. remember we are all human

  3. Great Group of People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Connection

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    really laid back environment.. CEO is really nice

    Cons

    Pay could be A-LOT better

    Advice to Management

    Compensate employees what they are worth

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Hard working employees with a diverse client base. Poor culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager in Burnsville, MN
    Former Employee - National Account Manager in Burnsville, MN

    I worked at The Connection full-time (more than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Employees are hard working, dedicated. Because of the diverse client base, you get a lot of experience in different industries.

    Cons

    Corporate culture, constant change in direction that doesn't line up with strategic mission at times.

    Advice to Management

    CEO should set aside.

  6. Pushing you to go beyond your believed limits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Burnsville, MN
    Current Employee - Anonymous Employee in Burnsville, MN

    I have been working at The Connection full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the best work/life balances I have ever experienced. You are going to work hard (very hard at times) in the office, but when it comes time for family that always comes first.

    This job has pushed my level of business creativity to a level I never thought possible. If you love puzzles and problem solving you came to the right place. Every day presents a new challenge, and rarely is it ever the same thing twice.

    Cons

    My con can also be a pro in many ways. The organization is under going a revitalization, and adding many new service offerings and clients. Much of this is begin driven from shake up of the top brass over the last couple years. It has really made the office fun again, but also made many of us who have been there a long time have to completely relearn what we already knew.

    Advice to Management

    Keep bringing in the new client's, and adding these new services. It is a lot of work, but the feeling around the office is that this new direction will allow the company to be around for another 30+ years!

  7. Meh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Connection full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I learned a lot about different types of software, resolving customer issues, and I've met some cool people. I've also had opportunities to move up.

    Cons

    Management doesn't care about the well-being of their employees, pay is low, awful attendance policy, high school drama, etc.

    Advice to Management

    Actually stand by your employees and get rid of some people who aren't doing their jobs.

  8. The work place itself was very mutual. Easy tasks for the most part ,but that $9.00/hr never increased to anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Loves Park, IL
    Former Employee - Customer Service Representative in Loves Park, IL

    I worked at The Connection full-time (less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good shifts are always available to work.

    Cons

    Getting trained on projects within 2-3 hours and then going out onto floor to work on phones right away. Always be prepared to improv.

    Advice to Management

    Give people raises!!!!!!!

  9. Disconnection

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Supervisor in Rockford, IL
    Former Employee - Team Supervisor in Rockford, IL

    I worked at The Connection full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I was laid off, and I felt relieved.

    Cons

    The employees are micromanaged and not treated with respect as adults, but more like children.

  10. low pay, pushy managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Connection

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    not a very difficult job

    Cons

    low pay, poor training, terrible point policy

  11. Good environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Connection full-time (more than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    Good laid back environment and friendly co workers.

    Cons

    Not alot of room for advancement and increased pay.

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