The Gap Reviews

Updated August 24, 2014
Updated August 24, 2014
1,561 Reviews

3.5
1,561 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
626 Ratings

Review Highlights

Pros
  • Gap has an extensive training program and meets everyone's work-life balance well (in 82 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 163 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 39 reviews)

  • Constant pressure to aggravate guests with credit cards (in 87 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Pretty good company, some cons, but many pros.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Specialist  in  Round Rock, TX
    Current Employee - Store Specialist in Round Rock, TX

    I have been working at The Gap part-time for more than 3 years

    Pros

    Employee discount across all Gap Inc. brands, opportunities for advancement across the different brands, the pay just increased for employees who have been with the company for at least six months to $9.00/hr. The hours are flexible and they will work with you if you have another job or if you are in school. The people that you work with are usually pretty nice. I have worked at an Old Navy and a Gap Outlet and I have to say that I like Gap a lot better. The customers aren't as messy or demanding in most cases. You can also where the clothes that you want to work as long as they don't blatantly show a different company on them. I proved that I was able to work in pretty much any department of the store (cashier, fitting room, sales floor, shipment, ect.) and I get at least 25 hours a week if not 30.

    Cons

    The pay increase didn't take into account if you had been with the company more than a year or two. I started out at $8.00 when I first started with the company, that was three years ago, so it doesn't really seem fair that someone who has only been with the company for six months gets paid the same amount as me. The holiday hours are starting to suck, because we are staying open later and opening earlier to accompany the jerks that want to go out shopping on Easter and Thanksgiving.

    Advice to ManagementAdvice

    Adjust the pay for different employees accordingly, rather than just a flat rate for another that has been there at least six months. I know this is an issues that is really for the people higher up on the food chain, but with more people bringing it to your attention it is more likely that it will change for the better.

    Recommends
    Positive Outlook
  2.  

    loved the clothes and the people I worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Supervisor
    Former Employee - Stock Supervisor

    I worked at The Gap full-time for more than 8 years

    Pros

    always busy. great affordable clothes.

    Cons

    too many promos. hard to keep up with the daily signage as the promos change daily.

    Advice to ManagementAdvice

    get out of the office and work.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great People, Great Benefits, Fun atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Las Vegas, NV
    Former Employee - Assistant Manager in Las Vegas, NV

    I worked at The Gap full-time for more than 3 years

    Pros

    Working at Gap gave me to opportunity to working with amazing people and a chance to advance in my career. Wish I had never left!

    Cons

    Working Retail hours including late nights, weekends, and holidays

    Recommends
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  5.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at The Gap full-time for more than a year

    Pros

    Great work environment. Beautiful HQ & lots of room to grow.

    Cons

    No cons come to mind.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The perfect place for development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Barceloneta, PR
    Current Employee - Assistant Manager in Barceloneta, PR

    I have been working at The Gap as a contractor for more than 8 years

    Pros

    Work-life balance.
    The training you get.

    Cons

    The company credit card goals.
    Poor communication and training from HR.

    Advice to ManagementAdvice

    Improve the employee merchandise discount. It's not competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fantastic experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associatele  in  Myrtle Beach, SC
    Former Employee - Sales Associatele in Myrtle Beach, SC

    I worked at The Gap part-time for more than 3 years

    Pros

    This company has great over all training! The management makes sure that you are confident and clear on your job assignments. great diversity in the staff, which leads to full customer satisfaction for the customer, and a feeling of accomplishment for the employees! Great " team" feel! Feeling like a part of a "FAMILY" is a great way to boost morale in a work environment! The GAP, INC. is excellent at building great teams within their store staff!!!

    Cons

    Our Asst. Mgr. did not always like to 'JUMP IN" to the project with the rest of the team, while the Mgr. was "hands on" with all tasks and projects. The very best managers join in with their staff and lead by example! Other than that, an overall, best job experience in retail! Thumbs up!!!

    Advice to ManagementAdvice

    Full management team needs to always lead by example!

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Community Spirit in a "Retail World".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at The Gap part-time for less than a year

    Pros

    Co-workers are a diverse, easy to get along with population. Compensation is on par with experience and willingness to work. Pay raises are regular (annual review). Gap has a great community service program that works with local charities or programs to give back. Company culture is inclusive of all races, religions, sexual identity..etc. I feel safe and comfortable working here.

    Cons

    The typical retail schedule needs to be changed. Having to wait until a few days before the week starts in order to make plans for the upcoming week (or month!) is really difficult, especially if you're trying to balance it with school or family responsibilities.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Great starting, part-time sales associate job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Santa Barbara, CA
    Former Employee - Sales Associate in Santa Barbara, CA

    I worked at The Gap part-time for more than 3 years

    Pros

    Great benefits
    If you have a great team and coworkers, then you are very lucky
    Relatively flexible with my schedule (as long as I could find someone to cover my shift)

    Cons

    Low pay
    Internal dispute among managers
    "Required" to open a certain amount of Gap Credit Cards
    Hard to move upwards

    Advice to ManagementAdvice

    I heard other stores did yearly or half yearly reviews of their employees to give them direction or advice on how to improve and potentially get a pay raise. Take the time to listen to the goals of your employees

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Designer
    Former Employee - Technical Designer

    I worked at The Gap full-time for more than a year

    Pros

    They have a very flexible work environment. The supervisors were always accommodating if you needed to go to appointment or leave early for something. Work hard, play hard atmosphere.

    Cons

    There is a lot of movement in upper management which made for an unstable work environment at times.

    Recommends
    Approves of CEO
  11.  

    Cool place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Associate  in  New York, NY
    Former Employee - Lead Associate in New York, NY

    I worked at The Gap part-time for more than 3 years

    Pros

    Meeting new people from all walks of life definitely made working here fun. We used to get 50% off everything but heard they did a way with that so i'm not sure about how that works now.

    Cons

    The long hours and blah pay

    Recommends
    Positive Outlook
    Approves of CEO

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