The Gap Reviews

Updated August 28, 2014
Updated August 28, 2014
1,572 Reviews

3.5
1,572 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
631 Ratings

Review Highlights

Pros
  • Gap has an extensive training program and meets everyone's work-life balance well (in 82 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 163 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 39 reviews)

  • Constant pressure to aggravate guests with credit cards (in 87 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The Gap is a company that will give as many hours as you ask for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gap Sales Associate  in  Franklin, TN
    Current Employee - Gap Sales Associate in Franklin, TN

    I have been working at The Gap part-time for less than a year

    Pros

    The hours are always available.

    Cons

    Once you start working a high volume of hours it is hard to reduce.

    Advice to ManagementAdvice

    Do not schedule marketing hours and next day shipment! I would get off around 11:15pm on Sunday and have to return to work at 5:45am.

    Recommends
    Approves of CEO
  2.  

    Pleasantly chaotic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at The Gap part-time for less than a year

    Pros

    All managers and employees are excellent personalities. Ive never had a bad day here.

    Cons

    Scheduling! Employees only get 1-3 days a week (4-15hrs TOTAL). 4 employees working when realistically there needs to more employees on the sales floor during standard busy hours and days.

    Advice to ManagementAdvice

    Reconfigure the hours to employees. Sometimes paying 2 more employees to work is better than having the store look like Wal-Mart and customers unattended :-)

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Used to be great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Employee discount is amazing, flexible scheduling for part-timers, decent starting wages

    Cons

    Poor development and training programs, extremely low payroll, customer service is first to go during low sales, once you get to management it is extremely high pressure compared to pay

    Advice to ManagementAdvice

    More opportunities for growth in sales associates, don't sacrifice payroll during crunch times, put more emphasis on customer service

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  5.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Tacoma, WA
    Current Employee - Sales Associate in Tacoma, WA

    I have been working at The Gap part-time for more than 5 years

    Pros

    Sales experience, meeting new people, goal-oriented, fashion-forward, customer service oriented, flexible schedule, low but decent pay, long shifts and more hours usually

    Cons

    Selling is brutal sometimes, customers often don't treat you well, unrealistic credit card sales goals, questionable manufacturing operations, not much room for career growth

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    loved the clothes and the people I worked with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Supervisor
    Former Employee - Stock Supervisor

    I worked at The Gap full-time for more than 8 years

    Pros

    always busy. great affordable clothes.

    Cons

    too many promos. hard to keep up with the daily signage as the promos change daily.

    Advice to ManagementAdvice

    get out of the office and work.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great People, Great Benefits, Fun atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Las Vegas, NV
    Former Employee - Assistant Manager in Las Vegas, NV

    I worked at The Gap full-time for more than 3 years

    Pros

    Working at Gap gave me to opportunity to working with amazing people and a chance to advance in my career. Wish I had never left!

    Cons

    Working Retail hours including late nights, weekends, and holidays

    Recommends
  8.  

    Old Navy Canada

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager of Product and Market Strategy  in  San Francisco, CA
    Current Employee - Manager of Product and Market Strategy in San Francisco, CA

    I have been working at The Gap full-time for more than 3 years

    Pros

    Get the feel of a small company within a larger public corporation.
    Fun, quirky, atmosphere.

    Cons

    Many redundancies in systems.
    Issues with multiple systems across the product pipeline
    Constant turnover resulting in frequent holes in team

    Advice to ManagementAdvice

    Need for streamlining of more processes.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Pretty good company, some cons, but many pros.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Specialist  in  Round Rock, TX
    Current Employee - Store Specialist in Round Rock, TX

    I have been working at The Gap part-time for more than 3 years

    Pros

    Employee discount across all Gap Inc. brands, opportunities for advancement across the different brands, the pay just increased for employees who have been with the company for at least six months to $9.00/hr. The hours are flexible and they will work with you if you have another job or if you are in school. The people that you work with are usually pretty nice. I have worked at an Old Navy and a Gap Outlet and I have to say that I like Gap a lot better. The customers aren't as messy or demanding in most cases. You can also where the clothes that you want to work as long as they don't blatantly show a different company on them. I proved that I was able to work in pretty much any department of the store (cashier, fitting room, sales floor, shipment, ect.) and I get at least 25 hours a week if not 30.

    Cons

    The pay increase didn't take into account if you had been with the company more than a year or two. I started out at $8.00 when I first started with the company, that was three years ago, so it doesn't really seem fair that someone who has only been with the company for six months gets paid the same amount as me. The holiday hours are starting to suck, because we are staying open later and opening earlier to accompany the jerks that want to go out shopping on Easter and Thanksgiving.

    Advice to ManagementAdvice

    Adjust the pay for different employees accordingly, rather than just a flat rate for another that has been there at least six months. I know this is an issues that is really for the people higher up on the food chain, but with more people bringing it to your attention it is more likely that it will change for the better.

    Recommends
    Positive Outlook
  10.  

    Fantastic experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associatele  in  Myrtle Beach, SC
    Former Employee - Sales Associatele in Myrtle Beach, SC

    I worked at The Gap part-time for more than 3 years

    Pros

    This company has great over all training! The management makes sure that you are confident and clear on your job assignments. great diversity in the staff, which leads to full customer satisfaction for the customer, and a feeling of accomplishment for the employees! Great " team" feel! Feeling like a part of a "FAMILY" is a great way to boost morale in a work environment! The GAP, INC. is excellent at building great teams within their store staff!!!

    Cons

    Our Asst. Mgr. did not always like to 'JUMP IN" to the project with the rest of the team, while the Mgr. was "hands on" with all tasks and projects. The very best managers join in with their staff and lead by example! Other than that, an overall, best job experience in retail! Thumbs up!!!

    Advice to ManagementAdvice

    Full management team needs to always lead by example!

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA

    I worked at The Gap full-time for more than a year

    Pros

    Great work environment. Beautiful HQ & lots of room to grow.

    Cons

    No cons come to mind.

    Recommends
    Positive Outlook
    Approves of CEO

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