The Gap Reviews

Updated September 26, 2014
Updated September 26, 2014
1,613 Reviews
3.5
1,613 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
641 Ratings

Review Highlights

Pros
  • Gap has an extensive training program and meets everyone's work-life balance well (in 87 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 174 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 44 reviews)

  • Constant pressure to aggravate guests with credit cards (in 99 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company for first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Planner  in  San Francisco, CA
    Current Employee - Inventory Planner in San Francisco, CA

    I have been working at The Gap full-time for more than 5 years

    Pros

    (corporate) They have great opportunities for promotions if you are motivated, the culture at HQ is very laid back and a younger crowd (mid 20s/early 30's majority). The pay is solid and the benefits are great including the discount but also trips to giants games annually and other random fun events. They have a results only work environment which enables you to work remote often and have whatever schedule works best for you (at Gap Brand specifically)

    Cons

    There has been a lot of turnover at the senior leadership level over the past couple of years and it makes for a constant changing of directions. Some leaders tend to spend too much time micro managing smaller details that would be better left to people underneath them. promotional requirements will vary depending on which managers you work under which isn't always in your favor.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great Company to start out with!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier

    I have been working at The Gap part-time for more than 3 years

    Pros

    Really nice employee discount. Flexible schedule, they work around your hours, Great for students. You are able to request transfers to other Gap locations to fulfill your convenience. Great first job!

    Cons

    The hours very, I mean that's retail for you. The majority of employees at my store are part-time. It seems as if they never offer full-time positions unless you work there for 15+ years! You are offered extended shifts but you don't get the benefits of a full-time employee. NO OPPORTUNITY unless you're favored or been at that store for 15+ years, the majority of the time, not even then.

    Advice to ManagementAdvice

    Great company but there is literally no opportunity to grow forward with the company, especially if your just a sales associate.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work during college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate (Brand)  in  Towson, MD
    Former Employee - Sales Associate (Brand) in Towson, MD

    I worked at The Gap part-time for more than a year

    Pros

    Good employee discount, nice staff, pretty lenient dress code and a fun work environment.

    Cons

    Not much room for moving up. Also hated the holiday season, they expected a lot hours to be worked during finals.

    Advice to ManagementAdvice

    More perks would be nice.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Good overall workplace atmosphere, management and associates always seem to get along

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at The Gap part-time for more than a year

    Pros

    Flexible Scheduling, Friendly management group

    Cons

    Product quality began to diminish

    Advice to ManagementAdvice

    hire people you truly want to see succeed instead of marginalizing a worker through shift reductions. It was disheartening seeing coworkers just simply get phased out with shift reductions only to see mine and other associates hours increase.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Love Gap Inc

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    benefits, discount. environment, work-life balance, location

    Cons

    retail industry, type of work, corporate culture

  7.  

    Discount is the best part

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Gap part-time

    Pros

    Getting 50% off at Gap and Banana Republic, plus discounts at Piperlime, Athleta, and more was incredible.

    Cons

    I hated having the push the Gap card even though I knew it was a bogus deal.

    Recommends
    No opinion of CEO
  8.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandising Manager  in  Canoga Park, CA
    Former Employee - Visual Merchandising Manager in Canoga Park, CA

    I worked at The Gap full-time for more than a year

    Pros

    great place to start your career. I started out at the company and it helped get me into the door of other great retailers. I would have stayed at the Gap but was recruited and was offered a great position that I couldn't turn down

    Cons

    no negatives on leadership, company values etc... Regional management could have been a bit more engaging with staff other than Store Management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company to work for!!! They promote from within the company quite rapidly, if you're performance is up to par.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandising Supervisor  in  Louisville, KY
    Current Employee - Visual Merchandising Supervisor in Louisville, KY

    I have been working at The Gap full-time for more than a year

    Pros

    There is a strong chance you would be promoted at the Gap, as they are a large corporation. Including Banana Republic and Old Navy retailers. Pleasant, but fast paced environment to work in.

    Cons

    There are no benefits given to part-time employees, which is unfortunate because the only way to attain full-time employment is to become a manager or be hired in as one.

    Advice to ManagementAdvice

    Gap, Inc. is over-saturated with managers. There are so many managers that they begin to micro-manage everything. This type of management works in some environments, however, not at a International Retailer. Employees quit and become frustrated at the fact that someone is constantly standing over their shoulder delegating duties.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Love Gap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gap Sales Associate  in  Chicago, IL
    Former Employee - Gap Sales Associate in Chicago, IL

    I worked at The Gap part-time for less than a year

    Pros

    The Gap store I worked at had a great environment, both for the customers and the employees. There was a huge focus on fun, creativity, and hard work that really made it an enjoyable place to work. I had great coworkers and managers.

    Cons

    Weekly hours were never very consistent, both too many or too few, and often it was difficult to exchange shifts.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Fast growing company with friendly employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Industrial Engineer
    Current Employee - Industrial Engineer

    I have been working at The Gap full-time for more than 3 years

    Pros

    For the most part, they are flexible with time off. Especially after you're been there for a year. They are very concerned about employees well being and they're invested in health and welness. Everyone is friendly and

    Cons

    The structure of manangement is not effective. There have been several restructures to the management of the organization and it created confusion with goal setting and task management. There are very weak ties between upper management and task assignments are not given. There is no clear options for promotion within the company. Applying to other jobs within the company is almost frowned upon, or at least never discussed.

    Advice to ManagementAdvice

    Deliver clear expectations. Encourage exploration of other areas of promotion.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for The Gap? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.