The Gap Reviews

Updated March 25, 2015
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3.6
1,951 Reviews
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Art Peck
27 Ratings

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)

Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Pros and Cons

Employee Reviews

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  1. Helping customers in the fitting room and help them find what they want and fixing the displays

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Scarsdale, NY
    Current Employee - Sales Associate in Scarsdale, NY

    I have been working at The Gap part-time (more than 8 years)

    Pros

    only have part time hours they should do more full time not only for managers

    Cons

    getting the experience to work in retail

    Advice to ManagementAdvice

    do the schedule for a month or two weeks worth

    Recommends
    Positive Outlook
  2. 1 person found this helpful

    A graphic designer at Gap.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Graphic Designer in New York, NY
    Former Employee - Graphic Designer in New York, NY

    I worked at The Gap full-time (more than a year)

    Pros

    Great work-life balance, flexible hours, good benefits.

    Cons

    Hard to move up and grow professionally. Gap kept hiring more VPs/Directors/etc instead of promoting from within, creating more and more layers of approvals.

    Advice to ManagementAdvice

    Trust your employees, stop hiring advertising agencies, and have faith in your product/the brand.

    Recommends
    Neutral Outlook
  3. Overall compensation is competitive for the job level but opportunities to move up were very limited.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at The Gap part-time (more than 3 years)

    Pros

    Competitive starting pay, yearly reviews and salary increases. Very competitive employee discount. Flexible hours.

    Cons

    Not a huge salary. Not much opportunity for upward mobility. Quality of managerial staff varies dramatically.

    Recommends
    Positive Outlook
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  5. Long time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Good place to work. Employees are great.
    Flexible hours. Great merchandise and employee discount. Fair company policies.
    Fun place to work

    Cons

    Not enough hours per week. Shifts are too short only three hours and fourth five minutes. Two shifts a week if you are lucky.

    Advice to ManagementAdvice

    Management is doing a pretty good job. There is always room for improvement. There are always new managers coming and going.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialist in Columbus, OH
    Former Employee - Specialist in Columbus, OH

    I worked at The Gap

    Pros

    Very employee oriented, fast paced

    Cons

    It is a weekend job

    Recommends
    Positive Outlook
    Approves of CEO
  7. good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    good people around good environmentt

    Cons

    none everything was really fine

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
  8. High energy sales floor, lot's of recognition for achievements in sales operations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gap Sales Associate in Milford, CT
    Former Employee - Gap Sales Associate in Milford, CT

    I worked at The Gap part-time (more than a year)

    Pros

    They have great employee discounts in the company and with partner companies. The leadership of the store truly cares about the work environment and encourages all employees to have a stake in the success of the store.

    Cons

    Professional growth can be hard and many times you may have to move to another store which may not offer the same atmosphere or be convenient.

    Advice to ManagementAdvice

    Take notice of the employees beyond rewards. If an employee wants to grow in the company, help them do so.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. I love this company they make me feel appreciated as an employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Maumee, OH
    Current Employee - Retail Sales Associate in Maumee, OH

    I have been working at The Gap

    Pros

    I love the people I work with and everyone on the management team is really nice.

    Cons

    As a part-time worker I don't get very long shifts most are 3-6 hours

    Advice to ManagementAdvice

    Offer some longer shifts on the weekends!

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful

    Great work experience, the management team understand the employees an are very helpful.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Gap Sales Associate
    Current Employee - Gap Sales Associate

    I have been working at The Gap

    Pros

    If you are a hard worker you can easily move up in the company.

    Cons

    store managers are usually moved around to other stores making it hard to create a bond between the employees and supervisors

    Doesn't Recommend
    Approves of CEO
  11. Overall positive but had some opportunities with staffing and work life balance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor in Fishkill, NY
    Former Employee - Operations Supervisor in Fishkill, NY

    I worked at The Gap

    Pros

    Company is growing again, great employees, potential for growth. The salary for the position I held is at or above average for the role at other companies. I always felt my work was valued by my director and manager. Higher management is very engaged with the field for example the VP of distribution knew all of the names of the supervisors in each of the buildings throughout the network.

    Cons

    Tenured peers and managers are difficult to work with and resistant to change. Work life balance is a challenge due to potential OT and sixth day that you are required to work when it is busy. Path to upward mobility is unclear. The company is attempting to expand but is not adding the support needed to do so in the areas of supervisor, maintenance or HR staffing. This is not the fault of the company but the location of the facility is not great. Fishkill is located in between Poughkeepsie and Newburg which are urban wastelands infested with drugs and crime. Rent in the area is outrageous and homes in the decent areas near the building are priced highly and have oppressive property taxes.

    Advice to ManagementAdvice

    Give new supervisors clear feedback on how to get to their next desired role. Have a better plan for staffing to avoid heavy ot as this causes supervisor and associate burnout. Add proper support to HR and maintenance as well as a plan for supervisor staffing that supports the expansion into online.

    Recommends
    Positive Outlook
    Approves of CEO

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