The Gap

www.gap.com

The Gap Reviews

Updated January 28, 2015
Updated January 28, 2015
1,839 Reviews
3.6
1,839 Reviews
Rating Trends

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The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
725 Ratings

Review Highlights

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great people, but classic retail. Location, location, location.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Gap

    Pros

    If you are surrounded by great people, working at the gap is an absolute blast. Pay is very well for part time positions.

    Cons

    Some upper management has no idea what they're doing. Come from business background, not selling background.

    Recommends
    Neutral Outlook
  2.  

    Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap full-time (less than a year)

    Pros

    Strong Growth Development Model
    Equal Pay for Women
    Flexible Working Hours

    Cons

    Could develop more growth oppourtunities or courses for lower level positions

    Recommends
    Neutral Outlook
  3.  

    Good first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Garden City, NY
    Former Employee - Sales Associate in Garden City, NY

    I worked at The Gap part-time (more than 3 years)

    Pros

    As long as you work hard you never have to worry about job security. Any hard worker is valued. The company does make efforts to figure out if employees are satisfied- there is an anonymous survey that everyone has to take twice a year. There is also a hotline to call if you feel unsafe telling management about a problem you have.

    Cons

    It is very, very dependent on what store you work in and who your management is. I worked at three different stores and had wildly different experiences. My first store was horribly run, I was treated terribly and got only 4 hours a week. (This store has since had a management overhaul- every manager I knew has been fired.) The second store I worked at was amazing because my head manager was such a great guy. Loved working there. It tends to be high turnover- typical for retail- so you start loving managers and they leave. It is difficult to raise higher than a sales associate. They do NOT want to hire people full time and pay benefits, so they avoid it at all costs. They won't generally promote anyone from associate to manager. They prefer to hire outside the company rather than take a great associate and make them a manager. This is a huge failing of theirs, and they lose great employees doing this. Anyone worthwhile who finds they cannot advance leaves for better things.

    Advice to ManagementAdvice

    Promote your sales associates to full time or managers when they are deserving. You lose amazing employees by not allowing them a chance to advance. It happened to me and to about 6 coworkers I knew- all of us left, and all of us were great, hardworking employees. No one wants to stay a sales associate working 9/hr 25 hours a week forever. I stayed so long because I loved my coworkers, not so much loyalty to the company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Flexible hours, great discount, fun people

    Cons

    little room for moving upwards and small pay raises

    Recommends
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Good to employees. Local management can be bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Supervisor
    Current Employee - Stock Supervisor

    I have been working at The Gap full-time (more than 10 years)

    Pros

    Good benefits and pay. Can be a fun atmosphere. Varies from store to store though.

    Cons

    District and store management can be poor. Often only think of whats best for them and not you.

  7.  

    Good company to work for. They care about their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate in Frisco, TX
    Former Employee - Retail Sales Associate in Frisco, TX

    I worked at The Gap (less than a year)

    Pros

    Great discount and flexible hours. You also get to work a lot with people.

    Cons

    Having a GapCard quota to fill made is difficult to do my job properly and without constant pressure to get GapCards.

    Advice to ManagementAdvice

    I know that GapCards are a big deal for the company, but I would say to lay off the pressure for them. I felt bad trying to sell GapCards to people that I could tell were not in any place to be opening up new credit cards while my manager was breathing down my neck.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Perfect part time job, not really a life time career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Flexible hours and great discount.

    Cons

    Little room for movement, raises are quite small, supplemental income instead of primary.

    Advice to ManagementAdvice

    Office culture - too much drama, regardless of what store I go to there is too much unprofessional drama between managers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    A fun place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesperson in Boston, MA
    Former Employee - Salesperson in Boston, MA

    I worked at The Gap part-time (more than a year)

    Pros

    Discounts! Fun coworkers, great atmosphere!

    Cons

    It would be nice to have more upward mobility

    Advice to ManagementAdvice

    Provide more insight on how to become full time and move into management jobs

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Was great until...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in San Francisco, CA
    Former Employee - Manager in San Francisco, CA

    I worked at The Gap full-time (more than 5 years)

    Pros

    Good processes & systems, good change, not stagnant

    Cons

    Directors with poor people skills

    Advice to ManagementAdvice

    Train your Directors on treating people with respect

    Recommends
    Neutral Outlook
  11.  

    Great if your a Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    The time I spent there went well worked with a lot of great ppl that I keep in touch with till this day. I have went on to work other retail with some of the Managers at other companies as well.

    Cons

    Scheduling was terrible when I was working. They did not really work with my as far as scheduling was concerned even though they were very aware of my situations.

    Recommends
    Negative Outlook

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