The Gap Reviews

Updated October 20, 2014
Updated October 20, 2014
1,648 Reviews
3.5
1,648 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
658 Ratings

Review Highlights

Pros
  • Gap has an extensive training program and meets everyone's work-life balance well (in 88 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 175 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 44 reviews)

  • Constant pressure to aggravate guests with credit cards (in 100 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast-paced, you have to learn quickly, its very sink or swim.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Gap

    Pros

    If you work hard and put the customer first and get rated highly by customers you will do well.

    Cons

    Very fast paced, not much time to learn for seasonal employees except on the job. Can be stressful if you have never worked in retail before.

    Advice to ManagementAdvice

    More training on the cash register, that covers what you would actually encounter on a busy sales day. More than just the basics.

  2.  

    Poor store management implementation, but it's improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Beverly Hills, CA
    Current Employee - Sales Associate in Beverly Hills, CA

    I have been working at The Gap part-time (less than an year)

    Pros

    Gap is a strong retail brand and pays considerably well for entry-level sales associate and merchandising positions for in store locations. The people are young and friendly.

    Cons

    Disorganized structure and seems to be understaffed. Definitely not enough training and entry-level sales associates and merchandising/brand associates will not learn much unless they are proactive about speaking with the manager expressing eagerness to learn more.

    Advice to ManagementAdvice

    Be proactive about empowering your employees and being observant and expressive about one's performance. There needs to be more checks to see if projects and tasks are being performed correctly. A lot of times you get told what to do and then no one follows up so there's no incentive to be accountable.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great company to work for!!! They promote from within the company quite rapidly, if you're performance is up to par.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandising Supervisor in Louisville, KY
    Current Employee - Visual Merchandising Supervisor in Louisville, KY

    I have been working at The Gap full-time (more than an year)

    Pros

    There is a strong chance you would be promoted at the Gap, as they are a large corporation. Including Banana Republic and Old Navy retailers. Pleasant, but fast paced environment to work in.

    Cons

    There are no benefits given to part-time employees, which is unfortunate because the only way to attain full-time employment is to become a manager or be hired in as one.

    Advice to ManagementAdvice

    Gap, Inc. is over-saturated with managers. There are so many managers that they begin to micro-manage everything. This type of management works in some environments, however, not at a International Retailer. Employees quit and become frustrated at the fact that someone is constantly standing over their shoulder delegating duties.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    It's an amazing place to work in shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate in Brooklyn, NY
    Current Employee - Stock Associate in Brooklyn, NY

    I have been working at The Gap part-time (less than an year)

    Pros

    Always a positive atmosphere to work in shop in.

    Cons

    The Prices change to rapidly.

    Advice to ManagementAdvice

    Continue daily meetings it's very useful

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Discount is the best part

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Gap part-time

    Pros

    Getting 50% off at Gap and Banana Republic, plus discounts at Piperlime, Athleta, and more was incredible.

    Cons

    I hated having the push the Gap card even though I knew it was a bogus deal.

    Recommends
    No opinion of CEO
  7.  

    Love Gap!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gap Sales Associate in Chicago, IL
    Former Employee - Gap Sales Associate in Chicago, IL

    I worked at The Gap part-time (less than an year)

    Pros

    The Gap store I worked at had a great environment, both for the customers and the employees. There was a huge focus on fun, creativity, and hard work that really made it an enjoyable place to work. I had great coworkers and managers.

    Cons

    Weekly hours were never very consistent, both too many or too few, and often it was difficult to exchange shifts.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Great place to start your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandising Manager in Canoga Park, CA
    Former Employee - Visual Merchandising Manager in Canoga Park, CA

    I worked at The Gap full-time (more than an year)

    Pros

    great place to start your career. I started out at the company and it helped get me into the door of other great retailers. I would have stayed at the Gap but was recruited and was offered a great position that I couldn't turn down

    Cons

    no negatives on leadership, company values etc... Regional management could have been a bit more engaging with staff other than Store Management.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Fast growing company with friendly employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Industrial Engineer
    Current Employee - Industrial Engineer

    I have been working at The Gap full-time (more than 3 years)

    Pros

    For the most part, they are flexible with time off. Especially after you're been there for a year. They are very concerned about employees well being and they're invested in health and welness. Everyone is friendly and

    Cons

    The structure of manangement is not effective. There have been several restructures to the management of the organization and it created confusion with goal setting and task management. There are very weak ties between upper management and task assignments are not given. There is no clear options for promotion within the company. Applying to other jobs within the company is almost frowned upon, or at least never discussed.

    Advice to ManagementAdvice

    Deliver clear expectations. Encourage exploration of other areas of promotion.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    typical retail job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    the discount is pretty good

    Cons

    it is hard to get enough hours

  11. 1 person found this helpful  

    Associate Production Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Production Manager in San Francisco, CA
    Current Employee - Associate Production Manager in San Francisco, CA

    I have been working at The Gap full-time (more than 5 years)

    Pros

    Flexible schedule provides a good work life balance, company is very involved with the community

    Cons

    Salary may not be up to par with the amount of work that is done on a daily basis compared to similar companies.

    Recommends
    Positive Outlook
    Approves of CEO

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