The Gap

www.gap.com

The Gap Reviews

Updated January 26, 2015
Updated January 26, 2015
1,836 Reviews
3.6
1,836 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
724 Ratings

Review Highlights

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Pleasant atmosphere and co workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Brand Visual Merchandise Expert in Boston, MA
    Current Employee - Sales Associate/Brand Visual Merchandise Expert in Boston, MA

    I have been working at The Gap part-time (more than a year)

    Pros

    My coworkers are all supportive and driven. It is inspiring working next tot hem day after day. The management staff is always positive and encouraging. It really feels like a family working with everyone at my Gap store.

    Cons

    the hours you are scheduled for depend on how much your store makes day to day. The company often cuts hours leaving employees to do double the work. If you like working hard and being busy this may work out as a plus. Otherwise you might quickly get frustrated with customers that don't care that the store is understaffed during your shift.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Director in San Francisco, CA
    Former Employee - Finance Director in San Francisco, CA

    I worked at The Gap

    Pros

    Culture is dynamic and radiant. Lots of opportunity to grow and move internally to support career growth and development. Innovation and creativity is supported and rewarded.

    Cons

    Struggling business creates internal churn in order to manage quarterly financials. Main, anchoring brand is being eaten by competitors who offer fashion forward clothes for much less. Company needs to either reduce prices or offer unique, quality style consumers are willing to pay extra $ for. Otherwise, internal churn will continue to lose bright, let talent.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at The Gap

    Pros

    Pay, flexibility, recognition by managers and peers

    Cons

    Not any really....my particular store is very accommodating and thinking of what is best for the customer

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great sales experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at The Gap part-time (more than a year)

    Pros

    -Flexible Hours.
    -Great team to work with.
    -Discount.

    Cons

    -No upward mobility.
    -Modest base pay with few opportunities for performance reviews.
    -There were not always enough hours to go around which could cause us to be short staffed during peak shopping weekends.

    Recommends
    Neutral Outlook
  6.  

    A good place to work for retail experience with clear expectations and a nice community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at The Gap

    Pros

    Fun, diverse crowd of people to work with
    Good management

    Cons

    Schedules could be very demanding and inflexible
    Not great starting salary or opportunity for moving up
    Gap Card sales were very frustrating and expectations were pretty high

    Advice to ManagementAdvice

    In terms of selling GapCards, it was frustrating having my quality of work evaluated on how many cards I had opened - much of that is out of my control (e.g. whether or not I was working the register, what time and days I was working, what floors I was working on, and the general consumer preferences).

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Positive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Staff is friendly. Discount is great. Customers value your opinion

    Cons

    Can be boring. Hard on your body at times. Hours can be short through slow seasons.

    Advice to ManagementAdvice

    Keep up the praise.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    gained new experiences in custormer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Gap Sales Associate in Brooklyn, NY
    Former Employee - Gap Sales Associate in Brooklyn, NY

    I worked at The Gap part-time (less than a year)

    Pros

    The associates are amazing and the different nationality of customers allowed me to gain more experience as a sales associate.

    Cons

    not enough hours for associates but I was only seasonal so I expected that.

    Advice to ManagementAdvice

    Keep doing the same and don't ever change.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Gap Direct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer in San Francisco, CA
    Current Employee - Network Engineer in San Francisco, CA

    I have been working at The Gap as a contractor (more than a year)

    Pros

    Management is generally competent and energetic. Infrastructure and projects managed relatively well with little politics or finger-pointing. Workload is smooth with little need to work nights and weekends.

    Cons

    Full-time jobs are hard to come by, and most "employees" are contractors with no perks or benefits. Given the tech boom in the bay area over the last few years, I'm not sure how they expect to keep top performers.

  10. 1 person found this helpful  

    Ever changing, fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandising Supervisor
    Current Employee - Visual Merchandising Supervisor

    I have been working at The Gap full-time (more than 5 years)

    Pros

    Discount
    Interacting with customers
    It's retail...
    That's all.
    Blah blah blah blah blah blah

    Cons

    If you have a manager that doesn't train, it's total mayhem in the store.
    Although we are going in a new direction, in an attempt to stay relevant...we need to remember to not isolate the core customer.

    Advice to ManagementAdvice

    Training is integral to this company's success.
    Don't get so caught up in being "cool" that you forget the original customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Cool company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in San Francisco, CA
    Current Employee - Program Manager in San Francisco, CA

    I have been working at The Gap

    Pros

    Every thing,work life balance, perks

    Cons

    None as that I know of

    Advice to ManagementAdvice

    None,keep going as you are

    Recommends
    Positive Outlook
    Approves of CEO

Work at The Gap? Share Your Experiences

The Gap

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.