The Gap

  www.gap.com
  www.gap.com

The Gap Reviews

Updated November 19, 2014
Updated November 19, 2014
1,715 Reviews
3.5
1,715 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
683 Ratings

Review Highlights

Pros
  • Gap has an extensive training program and meets everyone's work-life balance well (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 178 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 100 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chandler, AZ
    Former Employee - Sales Associate in Chandler, AZ

    I worked at The Gap part-time (less than an year)

    Pros

    Great place to work! Fun! Good benefits and discounts!

    Cons

    unknown, variable work/schedule hours, pay

    Recommends
    No opinion of CEO
  2.  

    Gap is a nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Studio City, CA
    Current Employee - Sales Associate in Studio City, CA

    I have been working at The Gap part-time (less than an year)

    Pros

    Discounts are the best. Working with cool people who are passionate about their job is a bonus.

    Cons

    Lots of customers. Store gets disarrayed very easily. You have to keep Arran hung constantly. You have to make sure everything is in tact also.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Really the majority of these positive reviews is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier in Chicago, IL
    Current Employee - Sales Associate/Cashier in Chicago, IL

    I have been working at The Gap part-time (more than an year)

    Pros

    discount...that's about it. cool employees.

    Cons

    GAP CARD...no one wants to BE PUSHED into getting this HIGH INTEREST CARD. Gap you are so out of touch with market trends its sad. You lure people into hiring with false promises of hours. But they are constantly cut because corporate is so strict with hours. Also people should know before considering to work here that if you don't get customers to sign up for the stupid gap card. YOU WONT GET ANY HOURS. Maybe once a week. They also feel "On Calls" is appropriate. With one actual scheduled shift a week for 4...hrs long. Literally my smallest paycheck was like 25 dollars. I shouldn't have to plan my life around your silly on call schedule. You call in two hours before the on call to see if you are needed. Often times you are not used. They do this because they feel its acceptable . I do not encourage anyone to take a position here. You would be wasting valuable time. There's minimal to no actual training. You are left to your own devices a lot of the time. Often times when you ask questions. You are simply scolded.

    Advice to ManagementAdvice

    Management doesn't listen so there's no point.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good overall workplace atmosphere, management and associates always seem to get along

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at The Gap part-time (more than an year)

    Pros

    Flexible Scheduling, Friendly management group

    Cons

    Product quality began to diminish

    Advice to ManagementAdvice

    hire people you truly want to see succeed instead of marginalizing a worker through shift reductions. It was disheartening seeing coworkers just simply get phased out with shift reductions only to see mine and other associates hours increase.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    I do, but don't regret it at the same time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Bronx, NY
    Current Employee - Retail Sales Associate in Bronx, NY

    I have been working at The Gap part-time (less than an year)

    Pros

    leadership, work-life balance, flexibility, environment. To be honest this is a really chill place to work as far as retail goes. They really want you to value the customer and give a great experience to people, which to me is fantastic. I love talking to people and helping them without getting penalized for it. I agree with other reviews on here, where people give you tasks and don't hover over you to make sure you do it.. the people I work with are usually kind and open minded. It's a fair place, and the pay isn't bad for retail. FANTASTIC discount on their clothes. They will spend time teaching you about culture and retail, because they want you to be into the GAP life.

    Cons

    LACK OF HOURS (I cannot stress this enough). If you wanted a retail job that gives you real hours, this is NOT the company to work for. There are weeks of no hours. Srsly. Their hours depend on the money a location makes. It really sucks. The only way you make hours is if you're management. Sucks. If I would have known, I would have accepted another job offer I had.
    No benefits at all.
    They SUPER stress getting people to sign up for gap cards. IT'S ALL ABOUT GAP CARDS. ALL DAY EVERY DAY. They'll even give you less hours if you don't make any cards. It doesn't matter how good you are at your job, the only thing that matters are the cards. I mean I get it, but ghad dang. Super obsessed.

    Advice to ManagementAdvice

    Care about the well-roundedness of your employees, give them more hours so they can learn their jobs better and have an actual shot at promotion... You make way too much money to sit there and tell me you can't afford to give more hours to the people that drive the sales. Also, Better rewards system for gap cards. Doesn't have to be money..

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Bad Communication no matter what store or unit your in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Stock Supervisor in Philadelphia, PA
    Former Employee - Stock Supervisor in Philadelphia, PA

    I worked at The Gap full-time (less than an year)

    Pros

    Great Benefits, Great Pay, Great Discount

    Cons

    The company, its managers, and its staff do not communicate well. The company allows district managers to control company policy and thats just unacceptable. There was always confusion around Dress code and various other policies because what the company allowed. Market Leaders would come in and want stricter guidelines. Everyone did their own thing

    Advice to ManagementAdvice

    Stick to the policies and dont make up policies just because your a basic soccer mom and want everyone else to be a mirror image of you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Fraudulent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO

    I worked at The Gap part-time (more than 3 years)

    Pros

    Nice upbeat fun place to work.

    Cons

    Thiscompany cares nothing for the employees. Hours depend on the money the company makes hourly. If they are not making goals per hour your shift will get cut. One on one coverage on evening shifts which can be dangerous. Too many tasks placed on kne person to get done. This company went to the media about raising all workers pay to $10 an hour but now will barely give you 5-10 hrs aweek! They are not evening scheduling the workers now to benefit from the raise...this company is a crocket in every state because its ran the same

    Advice to ManagementAdvice

    Corporate need to sit down and re evaluate how the stores are ran...you have to spend money to make money. It start with the employees. Pay them accordingly. Give merit raises based on performance. Make sure you store managers ate giving yearly reviews because they dont.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    THE WORST JOB EVER! NO TRAINING

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at The Gap full-time (less than an year)

    Pros

    nothing was good other the payment

    Cons

    company has no organization and the market leaders are lost a lack of training is visible

    Advice to ManagementAdvice

    invest in tr5aining and probably the company will be able to compete like before

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Okay so far! Still new.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sale's Associate in Chicago, IL
    Current Employee - Sale's Associate in Chicago, IL

    I have been working at The Gap part-time (less than an year)

    Pros

    Working with all sorts of people.

    Cons

    Dealing with more than one customer.

    Advice to ManagementAdvice

    Better pay?

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Family Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Gap part-time

    Pros

    I love the enthusiasm employees have about working with Gap. Everyone i worked with has been a customer at some point before working with the company.

    Cons

    Store Management I had were not about the hard workers I felt. It was who they favored.

    Advice to ManagementAdvice

    Leadership skills needs to improve

    Recommends
    Neutral Outlook
    No opinion of CEO

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