The Gap Reviews

Updated September 26, 2014
Updated September 26, 2014
1,613 Reviews
3.5
1,613 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
641 Ratings

Review Highlights

Pros
  • Gap has an extensive training program and meets everyone's work-life balance well (in 87 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 174 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 44 reviews)

  • Constant pressure to aggravate guests with credit cards (in 99 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Planning Analyst  in  San Francisco, CA
    Current Employee - Inventory Planning Analyst in San Francisco, CA

    I have been working at The Gap full-time for less than a year

    Pros

    Culture, brand proud, employee discount.

    Cons

    Long days and bureaucratic at times.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    GREAT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at The Gap part-time for more than a year

    Pros

    Every month you get a raise

    Cons

    You Hardly get a break

    Recommends
    Positive Outlook
  3.  

    Great people, Bad Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate  in  New York, NY
    Current Employee - Store Associate in New York, NY

    I have been working at The Gap part-time for more than a year

    Pros

    People and managers were great, and if your a hard worker they will help you and encourage you to stay and grow with the company. Great employee discount.

    Cons

    Corporate policies were so silly i could tell a greenhorn without any real experience or knowledge were making decisions up there. CEO also visits but surely can't be blind to the fact that his visits cost thousands of hours in payroll that no store can manage.

    Advice to ManagementAdvice

    Get a reality check, go into one of your store and don't announce anything to get a true feel for the reality of the situation and shape your policies better. Currently they stand like they came from a 1990's business manual.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    They treat their employees in store like second class citizens.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate/Cashier  in  San Francisco, CA
    Current Employee - Sales Associate/Cashier in San Francisco, CA

    I have been working at The Gap part-time for more than a year

    Pros

    Mindless work, great for consistent pay while in college, fairly easy job, 50% discount on clothing which is incredible.

    Cons

    I sort of felt like cattle and could not believe the way the managers treated the employees. Although I never experienced this issue directed towards me I felt as if the managers spoke to the employees who were older than them and perhaps did not receive the same college education level they did as second class citizens. It was appalling and uncomfortable.

    Advice to ManagementAdvice

    If you want your employees to great every customer with positivity and joy then you have to start by treating the employees with respect and dignity.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Not a bad company to work overall.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate  in  Destin, FL
    Former Employee - Store Associate in Destin, FL

    I worked at The Gap part-time for less than a year

    Pros

    The customers that shop at this brand. Progressive company. LGBT-friendly. Generous benefits for part-time employees. Gap Inc. pays better at entry-level then other brands.

    Cons

    Driving credit card sales seemed more important to this company than driving sales of new, full-priced merchandise.

    Advice to ManagementAdvice

    I felt too much effort was placed on selling credit cards instead of training sales associates how to sell merchandise that is brand-new and full-price to the customers. Selling credit cards does not guarantee more revenue for the stores.

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at The Gap part-time for less than a year

    Pros

    Great discounts
    Meeting new people
    Working in a upbeat store
    Great baby clothes!

    Cons

    Horrible Hours
    Management does not seem to care about the employees. Only the store.

    Advice to ManagementAdvice

    Try to be more understanding to your employees. I know you have a life. So do the employees. You should be more understanding if a person has to leave on time because she has a school exam in the morning or has to take care of her child. BE MORE UNDERSTANDING !

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Gap is wonderful if you are either in a managing position without a lot of financial responsibilities outside of work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gap Sales Associate  in  Seattle, WA
    Current Employee - Gap Sales Associate in Seattle, WA

    I have been working at The Gap part-time for more than a year

    Pros

    The culture was lackluster at the Seattle store.

    Cons

    Very hard to get any full-time work.

    Advice to ManagementAdvice

    More full-time employees instead of an army of part-time employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Best retail job you'll have!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Palo Alto, CA
    Current Employee - Sales Associate in Palo Alto, CA

    I have been working at The Gap part-time for less than a year

    Pros

    I've been working at baby GAP for the past 5 months and I couldn't be happier. The instant I got hired I was surrounded by amazing managers and co workers, they go out of their way to train you and teach you everything you need to know. They are super flexible with schedules and vacation days. On the events we have for GAP we go full out and it's so fun to work with people who are passionate about the company. Career opportunities are offered as well.

    Cons

    It was a bit stressful with how the management pushed us to sell the GAP credit cards - I considered myself a great sales associate but when it came to GAP cards that was one area that just didn't like. I've never had to go through a boot camp but apparently they exist to help associates sell more cards!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    The Gap is like Family!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at The Gap part-time for more than a year

    Pros

    Solid company. Very understanding. The community is great in helping and encouraging one another to grow. The training is easy to understand and very helpful when doing other things around the store.

    Cons

    None that I can think of!

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company, great discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cashier  in  New York, NY
    Former Employee - Sales Associate/Cashier in New York, NY

    I worked at The Gap part-time for less than a year

    Pros

    Everything about this company was awesome... only if they paid a bit more.

    Cons

    Black friday is a killer

    Advice to ManagementAdvice

    none

    Recommends
    No opinion of CEO

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