The Gap

  www.gap.com
  www.gap.com

The Gap Reviews

Updated December 16, 2014
Updated December 16, 2014
1,756 Reviews
3.5
1,756 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Gap Chairman and CEO Glenn K. Murphy
Glenn K. Murphy
690 Ratings

Review Highlights

Pros
  • Flexible schedule provides a good work life balance, company is very involved with the community (in 90 reviews)

  • Good pay compared to other retail companies, along with good employee discount (in 179 reviews)


Cons
  • If you are looking for work/life balance then this could be the worst place to work (in 45 reviews)

  • Constant pressure to aggravate guests with credit cards (in 102 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    IT Service Operator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Service Operator in Rocklin, CA
    Current Employee - IT Service Operator in Rocklin, CA

    I have been working at The Gap as a contractor (more than an year)

    Pros

    Company is well structured, face paced, they are very big on the concept of growth mindset.

    Cons

    Too much change and the higher ups do not keep everyone informed. Management is secretive about everything.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Trying, but not sure if they'll succeed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at The Gap full-time

    Pros

    - Understand the changes that need to be made in order to compete in the future of retail.
    - At the heart, care about their employees and their customers.
    - Exceptional training and development for the retail industry.

    Cons

    - Political and competitive environment.
    - Leadership is disconnected from reality at the lower levels.
    - Turnover is increasing.
    - No clear path or direction as the company tries to make changes.
    - Increasingly less product focused.

    Advice to ManagementAdvice

    Take some time to understand how the changes you are trying to make impact the team before pushing them through. Be more thoughtful to the culture you are creating. Listen to your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    It was a good start off employment

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Gap full-time (more than 3 years)

    Pros

    Nice people, good first job memories

    Cons

    Rules could be be petty and stupid. Employees didn't always feel like they were valued and could be replaced.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 3 people found this helpful  

    Fraudulent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Saint Louis, MO
    Former Employee - Sales Associate in Saint Louis, MO

    I worked at The Gap part-time (more than 3 years)

    Pros

    Nice upbeat fun place to work.

    Cons

    Thiscompany cares nothing for the employees. Hours depend on the money the company makes hourly. If they are not making goals per hour your shift will get cut. One on one coverage on evening shifts which can be dangerous. Too many tasks placed on kne person to get done. This company went to the media about raising all workers pay to $10 an hour but now will barely give you 5-10 hrs aweek! They are not evening scheduling the workers now to benefit from the raise...this company is a crocket in every state because its ran the same

    Advice to ManagementAdvice

    Corporate need to sit down and re evaluate how the stores are ran...you have to spend money to make money. It start with the employees. Pay them accordingly. Give merit raises based on performance. Make sure you store managers ate giving yearly reviews because they dont.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Happiness is highly correlated with the team and department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Production Manager in New York, NY
    Current Employee - Associate Production Manager in New York, NY

    I have been working at The Gap full-time (more than 3 years)

    Pros

    Work/life balance is better than most retail companies...if you're on a team that cares about it.

    Cons

    Very difficult to be promoted working on the production team whereas merchandising is exceedingly rapid. The product management team is a joke.

    Advice to ManagementAdvice

    Force more junior employees to experience different departments and improve the promotion opportunities

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    I.T. Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at The Gap full-time (more than an year)

    Pros

    Fun place to work. Good training and lots of perks

    Cons

    They do discriminate against age, even in the non-sales area, i.e. corporate office. Got this information from my former manager who was also a friend. If you're over 40, forget about this place.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Fun experience, terrible structure

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    The discount is great, better than any retail store ever! The employees are mostly college students, trying to get work experience and knowledge of the company. Can move up in the leader ladder but you have to work hard... Family feel to coworkers and great flexible scheduling.

    Cons

    Managers have favorites, that get away with things such as following clothing guidelines ... General manager is always talking down on everyone, the companies open door policy isn't really open door one may say it's always closed. Attitude amongst managers... The hours suck, if your lucky 25 hours a week instead of 40.

    Advice to ManagementAdvice

    Be more social make the environment fun for the employees so we can both be happy

  9. 1 person found this helpful  

    The best employee discount, but no payroll for your store. Run one on one coverage.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at The Gap full-time (more than 8 years)

    Pros

    Pretty good benefits
    Generous Employee discount
    Fun staff atmosphere
    working with customers

    Cons

    Not enough payroll hours
    NOT good pay at all for managers and the amount of work we have to do
    No raises- even if you get a really great Review, $.15 every year if you're lucky
    General Management is way to clicky, especially in the Minnesota district
    Management leaders get no recognition at all
    Nagging constantly about gap card goals on a daily basis
    Everyday gap changes one promo and then the next day, changes it back to a previous "sale" then you run around with no payroll hours changing signs you just had two days before

    Advice to ManagementAdvice

    It's really tough working for a company so long that doesn't value all the hard work we do in the stores each day. All it is we here..."cut more payroll", "get gap card", "why is your CES score so low"...Let's see. If we had actual enough hours and didn't have to run one-on-one coverage every week, we could help customers in the fitting rooms, we could "sell and suggest" instead of being forced to stand at a register and all you do is ring. It'd be nice to actually get to go to the bathroom when you have to! But you can't leave the side of your store empty. It's so frustrating. Especially when your stores CES comments suggest, "i wish there were more staff members to help me out". Even our regular customers can see and feel what it's like for us to not be able to "actually help them" because we can only say, "thank you for your patience, I'll be right with you..." And then ten min later, once your done ringing your long line, doing a stock check on the phone, a RIS beeping, that customer walks out and says "forget about it".

    Recommends
    Negative Outlook
    Disapproves of CEO
  10.  

    It was a great places to work

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Gap

    Pros

    Got to try on all the jeans to tell customers about the fit or style of the jeans

    Cons

    The drive back and forth was to much

  11. 1 person found this helpful  

    It is What It is

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate in Los Angeles, CA
    Current Employee - Retail Sales Associate in Los Angeles, CA

    I have been working at The Gap part-time (less than an year)

    Pros

    Discount, Relatively Simple, Easy To Call Out Sick, always food in the break room, some of the coworkers were cool

    Cons

    You're disposable to them. I gave my two weeks notice, thinking I was doing them a favor, and they never scheduled me again. So I missed out on two entire weeks of pay. Next time, I'll give no notice. They play favorites and schedule the people they know way more. Can't ask off for Holidays. Can't clock in a minute late.

    Doesn't Recommend
    No opinion of CEO

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