The Greenbrier

  www.greenbrier.com
  www.greenbrier.com

The Greenbrier Reviews

Updated October 8, 2014
Updated October 8, 2014
9 Reviews
2.0
9 Reviews
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Jim Justice
5 Ratings

Employee Reviews

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  1.  

    Great Team To Work With

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Agent in White Sulphur Springs, WV
    Former Employee - Guest Service Agent in White Sulphur Springs, WV

    I worked at The Greenbrier full-time (more than 3 years)

    Pros

    Wonderful People to work with, many departments to move around

    Cons

    Major lack of communication between departments

    Advice to ManagementAdvice

    Advance from within

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor management makes a difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Greenbrier full-time (more than an year)

    Pros

    It is an amazing resort with rich history and a lot of great people who really want to see it succeed and be a part of it. The perks aren't bad either.

    Cons

    Management is terrible and is ruining the place. They treat people as expendable objects and have a very short-term view of success. Management believes that the only way to run it is through fear rather than respect.. It is a boys club, that only favors those in the inner circle and punishes those that are not (e.g. women). Morale is terrible and I couldn't wait to leave. It's a shame because the people who work there (especially those who have been there for 50 years) truly want to see the place succeed.

    Advice to ManagementAdvice

    Empower your people. Don't lead through fear. Trust your employees and don't try to squeeze the life out of them. Understand that when your team succeeds, it reflects well on you.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Still

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Greenbrier full-time (more than 10 years)

    Pros

    I swear I wish could offer some sort of positive comment. Umm, ... The Greenbrier's name looks fantastic on a resume.

    Cons

    Right now the G is rudderless and adrift.

    Advice to ManagementAdvice

    When the turnover rate in mgmt begins to slow down I might tender some advise. Until then...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Wonderful property, needs a management company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Greenbrier full-time (more than an year)

    Pros

    It's a beautiful property with wonderful employees who care for one another.

    Cons

    Management is a little unorganized making it hard to know what your goals are or how you are to be evaluated. It seems the strategy changes daily.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    As a former Food & Beverage Leader at this property, to all job seekers: "Stay Away!"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food & Beverage Manager in White Sulphur Springs, WV
    Current Employee - Food & Beverage Manager in White Sulphur Springs, WV

    I have been working at The Greenbrier full-time (less than an year)

    Pros

    The historic nature of the property is fantastic. The property truly is beautiful.

    Cons

    They fire & lay off all salaried F&B managers every year and run with hourly supervisors for 3 - 4 months then re-hire. To all F&B leaders seeking employment: stay away unless you want to move to the middle of nowhere for a gig that will last 7 months or less.

    Advice to ManagementAdvice

    Instead of cost cutting by firing & laying off your management each year, build some continuity in leadership. Maintain a core group of leaders and focus on building sales not cutting costs. You will accomplish the same goal without sacrificing guest service. Internally, the hourly staff is hurt the most by this.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Absolutely horrific employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid-Management Level in White Sulphur Springs, WV
    Former Employee - Mid-Management Level in White Sulphur Springs, WV

    I worked at The Greenbrier full-time (less than an year)

    Pros

    If you are union, it isn't fantastic, but your job is protected and the pay is good.

    Cons

    Non-union employees are treated horribly. The average time for a manager level position is around 6 months, which is terrible in itself, but even worse when you consider that this is the largest employer in the other county. So there are no other places to find work once you are let go.

    When management decided it didn't want to sustain another quarterly loss, the genius decision was to FIRE 90 of its managers. At one employee meeting, people were encouraged to speak up without fear of retribution. One casino worker mentioned that she had four managers in the past year, that it was difficult to work with the inconsistencies. That worker was fired the next day.

    Advice to ManagementAdvice

    Stop making the employees pay for bad management decisions. The hotel overspends in absurd areas, then holds the low level managers responsible when profit is not met. The place is a joke. Your job will never "be the envy" of anyone.

    Doesn't Recommend
    Negative Outlook
  8. 1 person found this helpful  

    Dissapointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Restaurant Manager in White Sulphur Springs, WV
    Former Employee - Restaurant Manager in White Sulphur Springs, WV

    I worked at The Greenbrier

    Pros

    If you are hourly, the union protects you.

    Cons

    If you are management, don't believe anything you are told when you are hired.

    Advice to ManagementAdvice

    Stop lying to new managers when they are hired. I was hired and told they wanted me to be a part of the community, but I was let go with 90 others after only 8 months when business slowed.

    Doesn't Recommend
  9.  

    America's resort, but changes were a sign to move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Greenbrier full-time (more than 5 years)

    Pros

    The Greenbrier is an unique experience. Working and living in southern WV isn't for everyone, but it will definite be different from most people's previous work experience.

    The employee body is large enough to be varied but still small enough that you will know most people by name. Just be certain to make the effort to explore the hotel and grounds on your own time. It's a great place, but the job will consume all of your time when you're there.

    Cons

    The recent change in ownership has seen a lot of turnover at the management level. Few of the local, long time managers still remain, replaced by young professionals from outside of WV. This means that the employee culture has changed drastically with a new focus on more generic corporate efficiency.

    Also, if you're looking for a deep and varied social scene, then it might be best to look elsewhere. White Sulphur and Lewisburg have a nice concentration of good restaurants, as well as the Greenbrier Valley Theater, but a small population can only support so much.

    Advice to ManagementAdvice

    Focus on keeping the small community feeling. One of The Greenbrier's great charms is its ability to provide world class service while also retaining its southern hospitality. However, that charm cannot be taught in the training room. It must be learned by experiencing it. So make sure that any employees who are brought in from outside are expected to stay for a more extended period.

    We should hope that any employee who moves on to another hospitality position be highly regarded due to their time at The Greenbrier. However, I don't believe that can be achieved in short, two year stints living in the mountains. Three to five years should be the minimum for managers.

    Also, make sure the entry and union employees are engaged and enjoying their time. If they become bored or discontented, then no amount of training will help their service.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Disgruntled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations
    Current Employee - Operations

    I have been working at The Greenbrier full-time (more than 5 years)

    Pros

    Certain protections if you are Union

    Cons

    Well, everything else. The Greenbrier used to be the pinnacle of the hospitality industry and, for years, was the standard bearer for exceptional service. Unfortunately for the Greenbrier, over the course of the last 15 to 30 years, the hospitality field has shifted dramatically to accommodate the rapid fire changes in the demands(wants) of their clientele. The Greenbrier's reaction isn't to embrace modernity but to eschew it in favor of 'tradition' thereby decreasing its ability to enjoy a younger demographic. What's the result of all of this?
      A dwindling interest by consumers leading to lower numbers. This lack of interest has made being in management an unenviable position. Managers are asked to work with skeletons crews to meet austere financial targets while simultaneously asked to provide exceptional service. This leads to a level of profound dissatisfaction with not only management but also workers. Which, of course, leads to high turn over rates, a lack of training, decreased wages, etc.

    Advice to ManagementAdvice

    Upper Management: embrace change and move beyond the archaic. Look to other resorts/hotels and see what they do. The Greenbrier needs to change on a fundamental level. Remember that the Greenbrier once made history by creating it.
     Also, remember that the your employees are an incredible resource of information. Ask them how they feel and what they think should happen. You might be pleasantly surprised.

    Doesn't Recommend
    Negative Outlook

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