The Guidance Center

www.guidance-center.org
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The Guidance Center Reviews

Updated February 18, 2015
Updated February 18, 2015
11 Reviews
2.2
11 Reviews
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Recommend to a friend
Approve of CEO
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Kari D. Walker
2 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Upside down management?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Guidance Center full-time (less than a year)

    Pros

    Great flexibility, supportive work environment.

    Cons

    moved buildings a lot, high turnover

    Advice to ManagementAdvice

    When I sought direction and supervision in my responsibilities my Director told me I need to manage her; that she believed in bottom up management. She rarely provided supervision or guidance of any sort. Very confusing.
    It's much easier to do your job when you know what your expectations are.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Southgate, MI
    Current Employee - Case Manager in Southgate, MI

    I have been working at The Guidance Center full-time (more than a year)

    Pros

    Pay is higher than other CMH agencies in the area.

    Cons

    Upper management treats direct supervisors very badly, and many direct supervisors in turn treat their clinicians very badly. The clients are not taken into consideration when upper management makes decisions. Upper management does not include clinicians in the decision-making process, and as a result creates policies and processes that are extremely problematic for the clients and the clinicians.

    Productivity is unattainable. Even when 0 employees are meeting the productivity standard, management continues to treat clinicians like they are lazy and incompetent for not meeting the productivity standard.

    Caseloads are very high. 200+ in some departments, and clients are often placed on waiting lists for basic services like case management and therapy. TGC has very high turnover and is always under-staffed. Clinicians on staff are often told "we're working on hiring people" and "we know your caseloads are too high" but management will not allow clinicians to refer clients out: instead, clinicians are expected to carry the overload of cases. In the meantime, intakes remain open and new clients are constantly streaming in to the agency.

    Write-ups and disciplinary action against employees is common. It is common for an employee to be fired and then for The Guidance Center to go to the licensing board and attempt to have the employee's license taken away. This is a very dangerous environment because of that, and all clinicians are working in a state of fear. Fear of disciplinary action, fear of supervisors who are a pack of bullies. Management likes to bully people into quitting, and then celebrate when they are successful.

    All competent supervisors and clinicians quit and find employment elsewhere.

    The Guidance Center used to have a very good reputation and offer high quality services. I'm not sure what happened to put it into a decline, but it is very embarrassing to work there. I felt like I was constantly having to apologize to my clients for things upper management had done. Even the clients will say things like "I know The Guidance Center is always messing up" and ask you "What's going on? Why does everyone quit?" Clients will say "Everything seems to have changed here." Other agencies in the area have stopped referring clients to The Guidance Center.

    They are still using paper charts for medical records, and clinicians are not allowed in the chart room. If you need to get a document from the chart, you must request the chart, flip through pages to find the document (if it's even been filed - documents are often missing) take it out, copy it, and then put it back in.

    Clinicians are often assigned tasks that are supposed to be performed by other departments. For example, when a client owes a balance and hasn't paid, the clinician will be asked by the billing department to tell the client to pay. This is embarrassing and inappropriate! And it's just one example among many.

    Just seek employment elsewhere.

    Advice to ManagementAdvice

    Management needs to focus on reducing turnover, and increasing quality of services. Caseloads need to be reasonable, and so do productivity standards. You need to respect clinicians as experts on the clients on their caseloads, and experts on their job function. You need to treat clinicians and clients with dignity, respect, and compassion. You need to plan ahead, and include experts in the decision-making process. You need an electronic medical record system!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Leading by fear...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Southgate, MI
    Current Employee - Anonymous Employee in Southgate, MI

    I have been working at The Guidance Center

    Pros

    The employees for the most part are helpful, and committed.

    Cons

    Management is a major problem at this agency. Many members of management are ill-equipped to perform their jobs. They lack both social and clinical skills. Incompetence is the norm; it is difficult to find someone any management who is a decisive leader.

    Advice to ManagementAdvice

    Communicate expectations or just communicate. Come to better understand the terms leadership and management. You cannot expect those under you to be successful if are not guiding them along the path of success.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Important mission, passionate employees, confused management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Supervisor in Detroit, MI
    Current Employee - Field Supervisor in Detroit, MI

    I have been working at The Guidance Center full-time (more than 3 years)

    Pros

    The best reasons to work here are my colleagues. They are passionate about helping others and providing resources.

    Cons

    The main challenge is due to the VIPs at the very top of the organization. Unfortunately, they are not in touch with the everyday worker. It seems very political at the top, and the CEO/COO/HR are just not that interested in their employees.

    Advice to ManagementAdvice

    The business seems financially okay, but there are changes daily from upper management. It seems to be management by crisis, and compliance (not employees or clients) is the most important thing. My best advice is to value your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Wrong profession for some

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Southgate, MI
    Current Employee - Anonymous Employee in Southgate, MI

    I have been working at The Guidance Center full-time (less than a year)

    Pros

    Co-workers are a team of their own, supportive of one another. Clean environment.

    Cons

    Leadership is not equipped with adequate social skills to lead a team of people. You would think being in the Human Services field, they would know how to interact with people, sad to say that they do not. They hold their credentials above the people that they service and work with.

    Advice to ManagementAdvice

    Provide continuous leadership training for management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    There was some good and some bad at the Guidance Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Therapist in Southgate, MI
    Former Employee - Therapist in Southgate, MI

    I worked at The Guidance Center full-time (more than 5 years)

    Pros

    I loved what I did and appreciated having the opportunity to work with the clients.

    Cons

    People who work at The Guidance Center are very rigid in the way they approach their jobs, and took unbelievable amounts of time to adjust and make the changes requested by administration (for the benefit of the client). There was not much professionalism there, and the clients suffered because of that. Some staff would mimic clients and make fun of them behind their backs. When this happened at meetings, you'd think the supervisor would speak up to squash and deal with it, but that never happened. A client would be beyond frustrated because they needed to work through an issue, and staff wouldn't deal with it effectively because they were already annoyed with the client, because they felt everything needed to be done the way it was always done, because it wasn't their job, etc. I had one supervisor for about a year there who was racist and made the most idiotic comments (that were hard to believe coming from someone with a Master's Degree). Administration seemed more interested in themselves (and buying property) than in the clients who were already in the program and needed assistance. There was very little management support towards those in patient contact positions. Very very little training for para-professionals that worked with the clients, leading to many inappropriate things happening (and mgmt. not seeming to learn from these situations so they kept happening over and over again). The Guidance Center seemed to be on a witch hunt in regards to culture and values issues, and ended up punishing an entire team of people on the word of a person who lied a great deal while she worked there. The team never got over that experience and harbored resentment for being held responsible for something that should have been handled privately between two people.

    Advice to ManagementAdvice

    I think that management needs to be better prepared to train, supervise and recognize issues before they turn into problems. Supervisors need to be the head of a team, not so bogged down in paperwork and other duties so that they can't lead effectively. Para-professionals need continual training and supervision, plus monitoring because The Guidance Center seems to use them now instead of paying professionals. Para-professionals left un-monitored is a recipe for a disaster.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    The revolving door does not just define CMH clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Guidance Center full-time (more than 3 years)

    Pros

    Onsite trainings through the VCE and the clients who come in.

    Cons

    If management does not like you for whatever reason... They will run you out! They create fear in their employees so you feel as if you can never ask questions. When you do not know something, they will use it against you to the point of determination. The current average length of time for new employees before they quit is 3 months.

    The work load is intense. The average case load for one therapist is 100+. All therapists are burned out and frown upon for taking days off. You will never meet expectations for productivity and paperwork as they are unachieveable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Co facilitate groups and one on one counseling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Peer Support Specialist Certified in Southgate, MI
    Current Employee - Peer Support Specialist Certified in Southgate, MI

    I have been working at The Guidance Center

    Pros

    pay and work environment and hours

    Cons

    advancement challenges for peers iwith diagnosis

    Advice to ManagementAdvice

    keep up the good work

    Recommends
    Approves of CEO
  10. 3 people found this helpful  

    Good foot in the door..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Southgate, MI
    Former Employee - Anonymous Employee in Southgate, MI

    I worked at The Guidance Center

    Pros

    Very flexible with work schedule in order to attend school or be being sick etc...Most of the co workers were okay.

    Cons

    Favoritism plays a lot there. You can earn a degree while working there and not get a raise for it. But someone who comes in off the street that has the same degree and no experience get's paid more money then you. Raises are far and few between but yet the higher ups make over a $100,000 a year! When upper management knows that certain employees are not carrying their work load and add the work to you, but that employee never gets in trouble or fired...so beware of that..

    Advice to ManagementAdvice

    Need way better management in every department and fire the lazy people!

    Doesn't Recommend
    No opinion of CEO
  11. 2 people found this helpful  

    Working for the Guidance Cneter is a nightmare.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Juvenile Justice in Southgate, MI
    Current Employee - Juvenile Justice in Southgate, MI

    I have been working at The Guidance Center

    Pros

    Flexible work hours and friendly co-workers.

    Cons

    Salary, benefits, workloads, superviory staff not knowledgeable

    Advice to ManagementAdvice

    Be more considerate when it comes to workloads, and caseload demands

    Doesn't Recommend
    No opinion of CEO

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