The Hartford Reviews

Updated September 2, 2015
844 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.3
Rating Trends
Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
124 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

844 Employee Reviews

Sort: Popular Rating Date
  1. good place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    good work culture, good people, fair compensation, decent but not great benefits, competitive PTO within industry and no obstacles to taking it

    Cons

    Benefits could be better, some areas of the company seem to require a pretty heavy emphasis on work in the work-life balance

    Advice to Management

    none, happy with management of the company from my end


  2. Customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The benefits, paid time off and training were all really good

    Cons

    Pay wasn't as competitive and the available hours for work made a life/work balance difficult


  3. Claims Tech

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    fun atmosphere to work in

    Cons

    cubical work and a lot of paper work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Great Environment, But Expense Focus Getting Tiresome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    Excellent colleagues, work-life balance. Fantastic leadership at the CEO, President and CFO level. During the financial crisis, management was licking its wounds, but The Hartford has fully recovered and is stronger for it, making investments in the business and technology, and back to seeing itself as a premier insurance company.

    Cons

    Two words: Human Resources. There was a need to control expenses, especially as The Hartford sold off businesses and needed to reduce the expense load on the remaining businesses. At the same time, management made the right decision to increase its investment in technology/systems that were well behind some peer companies. However there's a point at which you have to stop trying to squeeze blood from a stone, and we are way past that point. HR continues to take away tangible benefits (pension benefits, healthcare dollars, health insurance options, ridiculous expense reimbursement policies) while keeping salary increases below inflation rates. They feed us lines about the great new services they are providing (do you really think a free step-tracker offsets raises of 0% to 0.5%???) it's insulting. Talent is flowing out the door for better-paying jobs where people feel valued. The Hartford may not feel it now, but they will. It took 10+ years for management to realize that it had badly under-invested in technology, and The Hartford had to pay dearly to catch up. How long will it take for them to realize they are under-investing in the most valuable thing to a service organization: it's people?

    Advice to Management

    The Hartford is now a source of talent for other companies. Stop viewing the departure of top-talent as a great opportunity to save money. Pay market rates and keep your good people.


  6. Nice company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Good co-workers. Good benefits. . Managers were fair and company seemed to be well run.

    Cons

    Compensation could be better. Work was not very challenging but at least not too boring.

    Advice to Management

    Keep doing what you are doing.


  7. Helpful (1)

    Lack of focus...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at The Hartford full-time

    Pros

    Enjoyed the people and work.

    Cons

    Leadership looked to outsource all work and is failing miserably.


  8. insurance specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Glen Burnie, MD
    Former Employee - Customer Care Representative in Glen Burnie, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    The AARP members. Loved to inform them on insurance, and I also loved the upselling of our products. Enjoyed my work/life balance, as well as my work experience.

    Cons

    Some of the members could not grasp the concept of insurance. i.e. rating of policies, and company demand on overtime, with no advance notice.

    Advice to Management

    Not much, just give advance notice on changes and if overtime is needed


  9. Helpful (1)

    OK experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Actuarial Assistant in Hartford, CT
    Former Employee - Actuarial Assistant in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Focus on development of weak skill areas

    Cons

    People are not down-to-earth, culture feels "fake"


  10. Insurance agent

    • Work/Life Balance
    Former Employee - Insurance Agent in Bristol, CT
    Former Employee - Insurance Agent in Bristol, CT
    Recommends

    I worked at The Hartford (More than 10 years)

    Pros

    The employees. They also have the best training! Very organized company.

    Cons

    Travel time to and from work. Not enough remoke work available.


  11. Helpful (2)

    High stress (if you care about doing a good job)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Hartford, CT
    Current Employee - Assistant Vice President in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Some great people (though it's a big department). Huge investments into better Hr, training, and career support in recent years, particularly in Claims. A growing emphasis on the behaviors of 'how' people work together in addition to the 'what' gets done and on engagement concepts. New, modern workspaces in Hartford Office.

    Cons

    A lot of cut backs in resources in recent years leaves those remaining to carry the load AND try to make things better. That doesn't work forever, and it penalizes the people doing the work in favor of the people talking well about the work because so few people have more than a few minutes to hear the headlines. Some leaders are yellers.

    Advice to Management

    Hire more people and invest in their engagement with better coaching and accountability of the culture.



Showing 844 of 865 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.