The Hartford Reviews

Updated August 28, 2014
Updated August 28, 2014
562 Reviews

3.0
562 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
16 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Friendly place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Programmer  in  Hartford, CT
    Former Employee - IT Programmer in Hartford, CT

    I worked at The Hartford as a contractor for less than a year

    Pros

    The hours were flexible, the work was engaging & compensation was very fair. Very friendly atmosphere and helpful co-workers. Finally had gotten token access for remote access to work from home relieving commute time altogether.

    Cons

    If having to commute it is a bit far, and takes time away from family social time if having to leave late catching evening traffic.

    Advice to ManagementAdvice

    Reach out often and have touch points.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Good company with career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Oklahoma City, OK
    Current Employee - Inside Sales Agent in Oklahoma City, OK

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Pay for performance, great amount of paid time off, company appears to value/reward hard work and solid performance. Talented work force.

    Cons

    Overall culture has declined, much less work life balance then in the past, overtime being asked for each and every week.

    Advice to ManagementAdvice

    Get on the same page. Slow down the amount of change made to processes. Do a better job in retaining good talent.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great Company, but lots of change in happening at the moment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Support
    Current Employee - Office Support

    I have been working at The Hartford full-time for more than a year

    Pros

    Great benefits. I enjoy everyone that I work with!

    Cons

    Lots of movement and change within the company.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Very Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at The Hartford as an intern

    Pros

    Very work and life balanced. Management is very motivating and interactive, great place to work.

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist
    Current Employee - Human Resources Specialist

    I have been working at The Hartford full-time for more than 10 years

    Pros

    Very ethical company, great people to work with, strong customer focus. Work from home option is a great benefit and helps with work/life balance. Advancement opportunities if you work hard. Competitive benefits package.

    Cons

    Promotion opportunties for tenured employees or for those who work remotely. Although working remotely is great for many reasons, there aren't many remote jobs that you can advance into which makes advancement difficult if you don't wish to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Needs A More Modern Approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT

    I worked at The Hartford full-time for more than 10 years

    Pros

    This is a great company. People are friendly and great to work with. Solid foundation with a lot less layoffs than other insurance companies in the area. Opportunities for career growth and continued education if you're so inclined to go after it.

    Cons

    Very old school office culture. OK to work from home sometimes but otherwise they feel you must be in the office to be successful. They don't understand that with technology today employees can get as much done (and in a lot of cases be more productive) working in a flexible/virtual environment. Benefits were OK but be ready to pay a big share of the cost if you ever need to go to the doctor.

    Advice to ManagementAdvice

    Be more flexible with people's work life balance. Allow for telework.

    Recommends
    No opinion of CEO
  8.  

    Great people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Claim Representative  in  Windsor, CT
    Former Employee - Associate Claim Representative in Windsor, CT

    I worked at The Hartford full-time for less than a year

    Pros

    co-workers and managers are great people; compensation; company is pretty open about their vision for the future, PTO is amazing if you use it correctly

    Cons

    there are no discussions about career advancement until you actually apply for a new job; follow up once you have completed training can be improved; overworked for the amount of pay given

    Advice to ManagementAdvice

    listen to the employees and difficulties they are having

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Run, dear God run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Aurora, IL
    Current Employee - Anonymous Employee in Aurora, IL

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Benefits are above par, ability to work from home occasionally is a plus. There seems to be a sure preference to hire from within, if you can find a job you can stay with long enough.

    Cons

    Pay is lacking, management is completely inept at doing their job. Why they keep putting people in charge of claims who haven't handled claims before is beyond me... Don't believe a word that's said during an interview, you might get promised no more than X claims a month, but expect at least twice that. The staffing model is held to be holy gospel, no matter what the employees say to the contrary on how inaccurate it is. Turnover is constant and nothing is done to address the problems causing it, just more work piled onto those that remain. Training is lousy, software is antiquated and clunky. Everything possible is outsourced to India, don't ever call the IT desk with any problems, you won't understand what they're saying and if your problem isn't on one of their scripts, it won't get fixed anyway. 40 hour workweek is just "suggested", expect to put in at least 50 to stay afloat. Better hit those metrics too, or you'll be quick out the door!

    Advice to ManagementAdvice

    Listen to your employees when they tell you there's a problem. Perhaps consider coming out of your locked office once in a while and actually getting to know those that work for you? Live up to the expectations you set for your employees at the outset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Average Company. Unmotivated Middle Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TLDP  in  Hartford, CT
    Current Employee - TLDP in Hartford, CT

    I have been working at The Hartford as an intern for less than a year

    Pros

    Exceptional exposure to high level management for interns. Real work for group intern project.

    Cons

    Lack to motivation from direct managers. Pretty inefficient

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Lots of necessary changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than 10 years

    Pros

    Loyal employee base, reasonable total compensation, some areas and managers provide flexibility in terms of work arrangements, pretty good communication, good training for new employees

    Cons

    Little to no advancement in the next few years as company is shrinking and shedding layers. The company today is just over half the size it was five years ago and it has to have fewer managers, but if you're looking to move up, you should find another company. Technology is abominable although company is investing in changes. Penny pinching is prevalent at all but the executive levels of the company where suddenly there's plenty of money to spend and anything goes. Recently-departed CEO was a great leader, too bad he had to leave.

    Advice to ManagementAdvice

    Practice and role model what you preach to the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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