The Hartford Reviews

Updated August 3, 2015
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3.3
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Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
114 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

813 Employee Reviews

Sort: Popular Rating Date
  1. CRS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRS in Charlotte, NC
    Current Employee - CRS in Charlotte, NC

    I have been working at The Hartford

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good for getting experience in insurance and just having a job in general 9-5 so convient for weekend trips

    Cons

    heavy workload with poor work life balance back to back calls and they baby sit you, barely any time for breaks and no cell phones allowed

    Advice to Management

    be better leaders instead of metric watchers


  2. Helpful (1)

    Iconic company

    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at The Hartford full-time (More than 8 years)

    Pros

    Outstanding culture, solid values, and performance oriented environment. Positively transformed itself into a progressive, highly capable company

    Cons

    None that I can think of right now


  3. hig

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    awesome company, great benefits, smart people

    Cons

    not at this time comment


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Phoenix, AZ
    Current Employee - Claims Adjuster in Phoenix, AZ

    I have been working at The Hartford (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good it is very engaging. I have loved working here and will continue to do so

    Cons

    Good I really have no complaints. I enjoy the job and that is that

    Advice to Management

    Good


  6. Helpful (1)

    Best Job I've Ever Had

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at The Hartford full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company maintains high ethics and the executives running the company are good people. People are generally happy that work there. Pay is fair, benefits are good even though they have been trimmed back in recent years. They value work-life balance and good employees. One of the few companies I know of to give employees free parking in downtown.

    Cons

    Sometimes I work long hours, but that's due to my role. Some employees have been there a long time and are resistant to change.

    Advice to Management

    Continue to value good employees.


  7. Helpful (1)

    Wow! Amazing Experience so Far!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Claim Representative/Inside Auto Adjuster in Phoenix, AZ
    Current Employee - Associate Claim Representative/Inside Auto Adjuster in Phoenix, AZ

    I have been working at The Hartford full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Amazing Culture!! Very friendly, welcoming, and supportive!! Excellent benefits! Salaries that are displayed on some of the employment websites are below what they actually pay. They are competitive and place a strong emphasis on retaining excellent employees! Not only customer centered, but also a focus on training and retaining good employees. They value employee's opinions and have a specific program designed especially to encourage employees to share innovative ideas to help improve all areas of the company. The company is growing and changing rapidly. Opportunities to advance and grow into other areas of interest are frequently mentioned. There are many employees who have been there for 10+ years, most starting out in an entry level position. All speak very highly of the company, and are clearly proud to be long time employees. The company also embraces diversity and actively engage in programs designed to help local communities. I have only been there a couple months, but am incredibly impressed with what I have experienced so far! I was leery about changing to this career field at first, but I am so grateful that I made the jump. Many of the entry level jobs I had been looking at were clearly focused on hiring kids right out of college. This company is committed to hiring those whom they feel will benefit The Hartford, regardless of age.

    Cons

    There is a lot of new information that comes to you all at once when starting out. It's pretty overwhelming. (But there is a lot of support from other team members.) It's really difficult to say anything negative at this point!


  8. Helpful (1)

    Environment

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great place to work! Feels like a 'family' and is very welcoming

    Cons

    Expense cut-backs and elimination of positions frequently.


  9. GRC Consultant /PM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internal GRC Consultant/Project Manager in Hartford, CT
    Former Employee - Internal GRC Consultant/Project Manager in Hartford, CT

    I worked at The Hartford (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good environment. Awesome people to work with. Good initiatives

    Cons

    Very cautious adopters of technology solution

    Advice to Management

    Awesome job on the make over and ramp of the HIG service... Come back has been excellent... Kudos to the management for taking the necessary steps to turn the company over into positive mode


  10. Helpful (1)

    More cons than pros

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Representative in Syracuse, NY
    Former Employee - Claim Representative in Syracuse, NY

    I worked at The Hartford full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible schedule, bountiful advancement opportunities, country-wide locations, ample paid time off

    Cons

    Heavy work load (7-10 new claims per day), poor organization (when team members are out, their work gets piled on top of yours with your already high case load), poor performance measurement (misleading surveys sent to customers in regards to how their "experience with the Hartford" went. The company doesn't want anything below a 9 or 10. If you get one 1-6 score, you need six 9-10 surveys to make up for it. The surveys are too vague and don't mention that they affect the claims reps in general when the survey only discusses the company as a whole. I have had surveys that have had nothing to do with me such as "underwriting didn't renew my policy" or "customer service referred me to a provider who is no longer practicing." When these issues were brought up to management, they turned it around on me and said I was the face of the claim and should be responsible for checking to see that the customers are happy with all aspects. If you get anything below a 9, your results are shared with almost everyone and you have to write these ridiculous write-ups as to what you did wrong and how you can improve, too many meetings (I would have days where I had several hours of meetings which took away from my time to be productive. Half of the time, the meetings had nothing to do with what I was doing), high turnover rate (It seemed that people were leaving every few weeks)

    Advice to Management

    Listen to your employees as they are the front of the line, hire more people so that others don't get burnt out very quickly, find ways of measuring performance that are more representative to people's actual work products


  11. Helpful (1)

    good

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in Frisco, TX
    Former Employee - Texas in Frisco, TX

    I worked at The Hartford full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    This is a high morale field sales office. They place a value on learning. The cubicle setup gives you your space & the comraderie at the office will certainly lead to friendtly interaction over the walls. Worth looking into.

    Cons

    Should have explored more career opportunities within organization. The office has big turnover, so be prepared to be in contact with colleagues as they move careers

    Advice to Management

    Continue the inclusive behavior with all cultures. Continue welcoming & celebrating festivals/observances of all cultures in office



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