The Hartford Reviews

Updated April 30, 2015
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3.2
759 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
85 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Oklahoma City, OK
    Current Employee - Customer Service Representative in Oklahoma City, OK

    I have been working at The Hartford full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Great co-workers and managers(all of the managers are really nice and seem to genuinely want you to succeed.)
    -Excellent starting PTO (close to 4 weeks STARTING OUT!)
    -Tuition reimbursement
    -Great community feeling and group volunteer opportunities
    -Monthly bonus opportunities

    Cons

    -It is a call center environment so most of the cons that come along with that apply here.
    -Health insurance could be much better. It isn't horrible, but I can find a plan that fits my family better through the healthcare.gov website.
    -Software is severely lacking.

    Advice to Management

    Updating software could significantly lower call handle time.

  2. It's a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Windsor, CT
    Current Employee - Sales in Windsor, CT

    I have been working at The Hartford full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    - Full benefits from the time of hire; med/dent/401K, etc
    - Make fairly good money in an entry level position
    - PTO from the first day of work

    Cons

    - Hard to move up without a degree
    - Odd work schedule
    - Preferential treatment to "chosen" employees

    Advice to Management

    Cut the preferential treatment to people you "like".

  3. Senior Internal Sales Rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Recommends
    Recommends

    Pros

    Great culture and people and opportunities.

    Cons

    Not much. Great overall experience.

    Advice to Management

    Continue helping employees advance

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Claim Representative in Hartford, CT
    Current Employee - Associate Claim Representative in Hartford, CT

    I have been working at The Hartford

    Recommends
    Recommends

    Pros

    A lot of training is involved. You do a lot of training for your job before you start.

    Cons

    Pretty good so faR. New to the company.

  6. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    401k
    Flexible work schedule
    Great compensation package
    Ethics valued over profits

    Cons

    Not many cons I can think of. This is a great company to work for.

  7. Excellent Benefits & Vacation, Good Pay, Challenging/interesting work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commercial Underwriter in San Antonio, TX
    Current Employee - Commercial Underwriter in San Antonio, TX

    I have been working at The Hartford full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's all about what position you're in. Specialty underwriting is very interesting. Many opportunities to promote. Many of my coworkers started off in service ops and promoted up to underwriting. Best in industry training program for underwriting. If you become an underwriter here, don't be afraid of specialty opportunities like Tech and Life Science, Sales UW, etc.

    Cons

    It's a large company so it can be political and bureaucratic at times - to be expected and no worse than any other conpany I've worked at.

    Advice to Management

    Salaries are good, but some competitors offer more to experienced professionals. Increase salaries to keep more experienced talent.

  8. customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Freelancer - Customer Service in San Antonio, TX
    Current Freelancer - Customer Service in San Antonio, TX

    I have been working at The Hartford (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent training program & great benefits. If you are someone who wants a stable job, consistent hours, and being a part of The Hartford's awesome history/reputation, this is the place for you

    Cons

    unfortunately, it has the lowest pay in the industry, hence the extremely high turnover.

    Advice to Management

    More in regards to marketing - it's very difficult to understand people screaming to stop sending them "junk mail", most of the time, you don't even have a chance to take them off the solicitation

  9. Service Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time (More than 10 years)

    Recommends
    Recommends

    Pros

    Great people to work, very motivated and dedicated, but slightly conservative in outlook. Good salary overall and opportunities to advance in the Home office.

    Cons

    Can be very high pressure, "non-stop" in the call center operations. Very "corporate" environment.

    Advice to Management

    Allow for and appreciate greater individual differences and management styles.

  10. Aarp Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Windsor, CT
    Former Employee - Customer Service Representative in Windsor, CT

    I worked at The Hartford full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked with some really great people, good benefits, good amount of vacation time, decent environment, decent location, good place to start off if you're interested in insurance at all.

    Cons

    They pay is notoriously low, especially with the amount of work they expect from you and the metrics they expect you to meet that they keep making harder and harder to reach, and I've heard since I've left that they've actually reduced the starting pay for this position. Honestly, even when the pay was higher I didn't think it was enough for the amount of work and the stress and expectations. The micro-managing can be a bit ridiculous.

  11. Good company, poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The pay and benefits are good, and several jobs have remote worker options.

    Cons

    They expect too much in terms of working late and on weekends. Stress is too high for the work we are doing.

    Advice to Management

    Both upper and middle management in Group Benefits are poor right now - they need a drastic change! Expenses have been cut too far, and all departments are understaffed.

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