The Hartford Reviews

Updated October 24, 2014
Updated October 24, 2014
588 Reviews
3.0
588 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
28 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 59 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 42 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Analyst in Simsbury, CT
    Current Employee - Senior Research Analyst in Simsbury, CT

    I have been working at The Hartford full-time (more than an year)

    Pros

    Been here for two years and I like the company culture well. There are lot of groups and activities you can participate and get to know other colleagues through various ways.

    Cons

    The executive level change is too frequently.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Work life balance is great

    Cons

    Lower than average salaries for industry

    Advice to ManagementAdvice

    Retain talent by means of compensation.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good benefits for call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premium Auditor in San Antonio, TX
    Current Employee - Premium Auditor in San Antonio, TX

    I have been working at The Hartford full-time

    Pros

    good pay, good hours mon-fri, laid back environment, overall great company to work for, managers are really nice and welcoming

    Cons

    irate customers sometimes, 30 minute lunches, managers not in office(virtual), training could be a little longer to get to know the job a bit more

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Worked in the call center environment for Agency and AARP members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford full-time (more than 10 years)

    Pros

    A Good Work Environment. Wonderful benefits. If one desires to work from home this is a great job.

    Cons

    If one is not aware of the amount of calls that are taken in the center, this may not be the job for you. Will be moving out of California soon

    Advice to ManagementAdvice

    A great company to work for

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Legal Assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    They really care about their staff. Great work environment!

    Cons

    The pace of the work can be overwhelming at times.

    Advice to ManagementAdvice

    Keep looking for ways to motivate the staff.

  7.  

    Always looking to get better and improve the customer experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Great History, Relationship with AARP, Customer driven

    Cons

    Lots of movement in upper management. They start an initiative and someone new comes in and drops that one and starts another.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Honest, loyal, and very happy with the company 6 months into my new position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Allentown, PA
    Current Employee - Customer Service Representative in Allentown, PA

    I have been working at The Hartford full-time (less than an year)

    Pros

    Reachable finals, acknowledgment, good leadership, great networking with different groups of people, very happy and positive environment, and promises on raises and bonuses once reached goal are kept.

    Cons

    Call center work and dealing with irate customers sometimes.

    Advice to ManagementAdvice

    None.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Pleasant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Analyst in Minneapolis, MN
    Current Employee - Senior Claims Analyst in Minneapolis, MN

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    Flexible with good job training and support.

    Cons

    Lack of room to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Great opportunities for career growth. Laid back environment for such a large corporation.

    Cons

    If you do not have a degree you will not be promoted.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Well, the paid time off is nice...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Woodbury, MN
    Current Employee - Consultant in Woodbury, MN

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Vacation and time off is generous
    Training and development opportunities
    Ability to work from home, even for phone reps
    Cafeteria on site
    Free parking

    Cons

    Constantly worried about having your position outsourced
    If you're in a call center, good luck getting your time off approved
    Low base pay, limited raise potential
    Employee rating and ranking discourages collaboration
    Cost cutting measures and off shore production detract from the customer experience

    Advice to ManagementAdvice

    Over 200 years in the business? This is because of life long employees and customer loyalty. How about showing appreciation to the (relatively poorly paid) staff who helped build the company, and not look to save a few bucks by hiring temps? You expect our clients to pay more for a quality product when they could easily save money with our competitors, yet you send our positions overseas. Cheaper is not always better. You can't have it both ways. Stop being hypocritical.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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