The Hartford Reviews

Updated August 28, 2015
839 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.3
Rating Trends
Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
123 Ratings

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Work from home ability is very nice (in 46 reviews)

Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • Call center metrics can be a challenged (in 23 reviews)

More Pros and Cons

839 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Great Environment, But Expense Focus Getting Tiresome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time

    Pros

    Excellent colleagues, work-life balance. Fantastic leadership at the CEO, President and CFO level. During the financial crisis, management was licking its wounds, but The Hartford has fully recovered and is stronger for it, making investments in the business and technology, and back to seeing itself as a premier insurance company.

    Cons

    Two words: Human Resources. There was a need to control expenses, especially as The Hartford sold off businesses and needed to reduce the expense load on the remaining businesses. At the same time, management made the right decision to increase its investment in technology/systems that were well behind some peer companies. However there's a point at which you have to stop trying to squeeze blood from a stone, and we are way past that point. HR continues to take away tangible benefits (pension benefits, healthcare dollars, health insurance options, ridiculous expense reimbursement policies) while keeping salary increases below inflation rates. They feed us lines about the great new services they are providing (do you really think a free step-tracker offsets raises of 0% to 0.5%???) it's insulting. Talent is flowing out the door for better-paying jobs where people feel valued. The Hartford may not feel it now, but they will. It took 10+ years for management to realize that it had badly under-invested in technology, and The Hartford had to pay dearly to catch up. How long will it take for them to realize they are under-investing in the most valuable thing to a service organization: it's people?

    Advice to Management

    The Hartford is now a source of talent for other companies. Stop viewing the departure of top-talent as a great opportunity to save money. Pay market rates and keep your good people.


  2. Nice company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Good co-workers. Good benefits. . Managers were fair and company seemed to be well run.

    Cons

    Compensation could be better. Work was not very challenging but at least not too boring.

    Advice to Management

    Keep doing what you are doing.


  3. insurance specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Glen Burnie, MD
    Former Employee - Customer Care Representative in Glen Burnie, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time (More than 10 years)

    Pros

    The AARP members. Loved to inform them on insurance, and I also loved the upselling of our products. Enjoyed my work/life balance, as well as my work experience.

    Cons

    Some of the members could not grasp the concept of insurance. i.e. rating of policies, and company demand on overtime, with no advance notice.

    Advice to Management

    Not much, just give advance notice on changes and if overtime is needed


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Lack of focus...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at The Hartford full-time

    Pros

    Enjoyed the people and work.

    Cons

    Leadership looked to outsource all work and is failing miserably.


  6. Insurance agent

    • Work/Life Balance
    Former Employee - Insurance Agent in Bristol, CT
    Former Employee - Insurance Agent in Bristol, CT
    Recommends

    I worked at The Hartford (More than 10 years)

    Pros

    The employees. They also have the best training! Very organized company.

    Cons

    Travel time to and from work. Not enough remoke work available.


  7. Claims representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company focuses on excellent customer service and on integrity

    Cons

    There can be heavy case loads throughout the year.


  8. Business analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, CT
    Current Employee - Anonymous Employee in Manchester, CT
    Doesn't Recommend
    Neutral Outlook

    I have been working at The Hartford (More than a year)

    Pros

    It's a great company if your from the area

    Cons

    Not for city people.... The culture is old fashion and not as modern as you'd like..... Lacks diversity.


  9. Helpful (2)

    Biased

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Adjudicate in Gold River, CA
    Current Employee - Disability Adjudicate in Gold River, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at The Hartford (More than 10 years)

    Pros

    Location, pay, building is new and clean

    Cons

    management cultivates "pets" who get the better shifts, etc, discipline is not meted equally, work load distributed by favorites, training by virtual trainers on speaker phone in different states is sub par, no clear direction on protocol of scripting

    Advice to Management

    1. You may ASK me a question, you may not AX me that same question. 2. Graduate from high school emotionally before starting in the workforce


  10. Helpful (1)

    High stress (if you care about doing a good job)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Hartford, CT
    Current Employee - Assistant Vice President in Hartford, CT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford full-time (More than 8 years)

    Pros

    Some great people (though it's a big department). Huge investments into better Hr, training, and career support in recent years, particularly in Claims. A growing emphasis on the behaviors of 'how' people work together in addition to the 'what' gets done and on engagement concepts. New, modern workspaces in Hartford Office.

    Cons

    A lot of cut backs in resources in recent years leaves those remaining to carry the load AND try to make things better. That doesn't work forever, and it penalizes the people doing the work in favor of the people talking well about the work because so few people have more than a few minutes to hear the headlines. Some leaders are yellers.

    Advice to Management

    Hire more people and invest in their engagement with better coaching and accountability of the culture.


  11. Claims Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    job security, overtime often, good coworkers, clean environment, helpful team leaders

    Cons

    never ending work load, responsible for things out of your control, surveys are not simple for customers to understand, more jobs at home needed for qualified staff

    Advice to Management

    hire my outside ASR's



Showing 839 of 860 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.