The Hartford Reviews

Updated July 5, 2015
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791 Employee Reviews

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  1. Helpful (2)

    Well-meaning, capable company but not the leader in its field

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT

    I worked at The Hartford

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Many committed, collegial, smart people who work long hours and are highly ethical. Company that properly prides itself on doing the right thing by customers.

    Cons

    An also-ran in financial performance compared to Travelers; management team unsophisticated in communications; behind the times in technology infrastructure; low-trust environment.


  2. company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    a job. you do stuff and get paid

    Cons

    busy. very very very busy


  3. Helpful (1)

    Good benefits and opportunities, but work can be monotonous/under-appreciated.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Absence Coordinator in Bloomington, MN
    Former Employee - Absence Coordinator in Bloomington, MN

    I worked at The Hartford full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Promotion from within, lateral and vertical opportunities, job-shadowing opportunities, frequent meetings with management, opportunities to join numerous workplace organizations, competitive benefits, and flexible hours. Most managers were also fantastic -- very familiar with your work and how they could help you.

    Cons

    Work can be monotonous and severely unappreciated. Due to inefficiency, there was often time put in on the weekends, or overtime during the week. Most of this was optional, but sometimes it was forced. Senior leadership was also frequently changing, making for an unstable and inconsistent environment.

    Advice to Management

    More one-on-one and skip-level meetings, especially when looking to upgrade computer systems, etc. There were so many inefficiencies and people getting away with work that was lazy due to there being a high turnover rate and promises being made to clients that were unrealistic. With this, it is easy to feel under-valued and to give up. Accountability really needs to be instilled.


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  5. Helpful (3)

    Ok, just a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist
    Current Employee - Customer Care Specialist

    I have been working at The Hartford full-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    -OT opportunities all the time
    -building has many amenities (gym, large cafeteria, Starbucks)
    -co-workers are very helpful
    -department manager genuinely cares

    Cons

    -if you don't volunteer for OT, you're basically told to do it
    -team leaders are more like team dictators
    -terrible work/life balance. I asked for my lunch time to be changed once because it was given to me an hour after my shift started, they changed it for a week then changed it back

    Advice to Management

    Training was very repetitive and covered the bare minimum. Make it more comprehensive so we are better prepared for the job, especially since when you ask a team lead to help you they'll send you a link to try to find the answer, then question why your call was so long.


  6. TPA services consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company that really cares about their people. Regular raises and bonuses for top performers. Good working environment and ability to move throughout the organization.

    Cons

    The travel was out of control. Gone every month for weeks at a time.

    Advice to Management

    Listen more to employees about how to transform roles.


  7. Helpful (2)

    Good benefits, below avg salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bodily Injury Claims Adjuster in Windsor, CT
    Current Employee - Bodily Injury Claims Adjuster in Windsor, CT

    I have been working at The Hartford full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    -best training program in claims for an insurance company
    -good benefits- above average paid time off, good 401k match, health ins, lots of discounts through other companies and discounted insurance rates
    -casual work environment
    -tons of opportunities to move into other positions within company

    Cons

    -salary is lower than salaries for same position at other companies
    -not much room for growth from here within claims department
    -I think the workload here is more than that of people in the same position at other companies

    Advice to Management

    Department management doesn't seem to have a very good grasp on the day to day life of people in this position, the workload is extreme and no one seems to address that they are aware of it


  8. Current Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at The Hartford full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good hours, extensive training, and plenty of assistance when needed. My co workers are very friendly and always helpful.

    Cons

    Not enough pay considering the amount of work that is expected of us. I left a decent stable job to come work for this company after I was told what the starting pay would be. I was very disappointed when I started receiving my pay. Not much of a difference at all.

    Advice to Management

    Consider paying employees what they are worth.


  9. Helpful (1)

    Heavy work-load, poor work-life balance, doesn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Underwriter in San Antonio, TX
    Current Employee - Commercial Underwriter in San Antonio, TX

    I have been working at The Hartford (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Laid back work environment, casual dress code, PTO

    Cons

    Benefits have been declining, management not appreciative, heavy work-load, steady turnover, does not pay as much as other competitors in town

    Advice to Management

    Don't hire new people at a higher salary than existing employees without increasing current employee salary. Hire at a more consistent rate so when there is turnover the workload isn't unbearable. Salary needs to be more competitive.


  10. Cct

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claim Representative in San Antonio, TX
    Current Employee - Claim Representative in San Antonio, TX

    I have been working at The Hartford

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Lots of pto, fun atmosphere , lots of food

    Cons

    Bad management, can't take time off, our center is treated like the bottom of the barrel

    Advice to Management

    Listen to the employees more, don't put "college degree preferred" if u won't consider someone without one for a higher position.


  11. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at The Hartford

    Approves of CEO
    Approves of CEO

    Pros

    Flexible schedule , if you meet call center requirement you get additional pay

    Cons

    Micromanaged, no other cons .. Great company.. Wish I would have stay . They are now offering work from home possibilities

    Advice to Management

    Non



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