The Hartford Reviews

Updated October 17, 2014
Updated October 17, 2014
584 Reviews
3.0
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
27 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 58 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It used to be a special place.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at The Hartford full-time (more than 8 years)

    Pros

    The people were great and the former management team was dynamic.

    Cons

    Bureaucrats started to run the organization.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Outsource City

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Unless youre at Home Office in the slums of Hartford...cant imagine

    Cons

    used to be almost 1,000 employees in Boston..now about 75 all outsourced or subsidiaries sold off
    Nobody outside CT even knows what The Hartford is...one ad during March Madness...is considered Marketing Strategy

    Advice to ManagementAdvice

    stop outsourcing to india... stop complaining about being lean and spending foolishly on things. stop moving people every year...how much does that cost?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    Great opportunities for career growth. Laid back environment for such a large corporation.

    Cons

    If you do not have a degree you will not be promoted.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    OK company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Hartford, CT
    Former Employee - Financial Analyst in Hartford, CT

    I worked at The Hartford full-time (more than an year)

    Pros

    Great working environment! Employees are very friendly. Benefit package is great - above industry average.Company is doing relatively well comparing to other competitors

    Cons

    Not a fun city for young people...and career progression is questionable...It undergoes cost cutting (job elimination) from time to time

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Analyst in Hartford, CT
    Current Employee - IT Analyst in Hartford, CT

    I have been working at The Hartford full-time (more than an year)

    Pros

    Great work scheduling environment: flexible work schedule and time-off policies.
    Good entry level positions, with many opportunities for early career development and benefits, such as leadership programs, internal and external training, forums, etc.
    Promotes itself as one of the most ethical companies, and truly delivers; doing things right is a top priority.

    Cons

    This conservative company can sometimes be too conservative, and some initiatives and systems can lag significantly behind the rest of the industry.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Claims Adjuster for over 12 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster in Phoenix, AZ
    Former Employee - Claims Adjuster in Phoenix, AZ

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Good benefits
    Time off is good
    Associates are nice
    Opportunity to work remotely

    Cons

    Supervisors are out of touch with reality when it comes to a managable case load.
    The metrics to be successful change yearly so you never know from one year to the next what "successful" means
    The amount of claims you are expected to handle while maintaining exceptional customer service and quality is 250+
    Home office is out of touch on how to handle a claim; staffing models are unrealistic.
    Be prepared to use every last day of your vacation time just to maintain any sort of sanity.
    If you make a mistake or struggle in one area of the job, expect it to be held against you year after year even after you have made the corrections in your handling. No forgiveness or understanding from supervisors or upper manangement.
    They force you to take an employee satisfaction survey 2 times per year but nothing changes when suggestions are made and if your supervisor finds out it was you that rated them poorly, expect to be on the naughty list for some time.

    Advice to ManagementAdvice

    Think back to when you handled claims and how time consuming a quality file is and add staff.
    Don't belittle or bully people for being honest in the engagement surveys.
    Pay people properly, when I was hired by a competitor, I received a starting salary that was a few thousand $$ MORE than I was being paid after 10+ years with Hartford

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    claims representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford (more than an year)

    Pros

    good company with training and advancement opportunites. they will contribute to your education funding and you can purchase an extra weeks vacation

    Cons

    very busy environment and you must be current on work at all times. you have to answer other adjusters phone calls when they are not available.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Annuities Service Speacilist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Annuity Service Specialist in Woodbury, MN
    Current Employee - Annuity Service Specialist in Woodbury, MN

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    PTO, 401 K, and health benefits

    Cons

    For a Company in run off they treat their employees poorly. People are leaving in groups and The Hartford is not hiring to fill the position, just creating a larger work load on those who are left. Metrics are used for pay increases, metrics are out dated. You can never get a day off if needed, if you do call out, you get disciplined.

    Advice to ManagementAdvice

    Treat the employees with respect and increase the welfare wages.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Great Benefits, Great People, Great Management, Great Development, Base Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager I in Hartford, CT
    Current Employee - Project Manager I in Hartford, CT

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    I love the fact that I get so many vacation days

    Cons

    You get a lot of vacation, but you will never get to really use them.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Compliance Specialist in Hartford, CT
    Former Employee - Senior Compliance Specialist in Hartford, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Growth is always available for me

    Cons

    Pay too low for me

    Advice to ManagementAdvice

    Pay more

    Recommends
    Positive Outlook
    Approves of CEO

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