The Hartford Reviews

Updated September 29, 2014
Updated September 29, 2014
573 Reviews
3.0
573 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
19 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 57 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Claim Representative  in  Windsor, CT
    Former Employee - Associate Claim Representative in Windsor, CT

    I worked at The Hartford full-time for less than a year

    Pros

    co-workers and managers are great people; compensation; company is pretty open about their vision for the future, PTO is amazing if you use it correctly

    Cons

    there are no discussions about career advancement until you actually apply for a new job; follow up once you have completed training can be improved; overworked for the amount of pay given

    Advice to ManagementAdvice

    listen to the employees and difficulties they are having

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Average Company. Unmotivated Middle Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TLDP  in  Hartford, CT
    Current Employee - TLDP in Hartford, CT

    I have been working at The Hartford as an intern for less than a year

    Pros

    Exceptional exposure to high level management for interns. Real work for group intern project.

    Cons

    Lack to motivation from direct managers. Pretty inefficient

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Run, dear God run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Aurora, IL
    Current Employee - Anonymous Employee in Aurora, IL

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Benefits are above par, ability to work from home occasionally is a plus. There seems to be a sure preference to hire from within, if you can find a job you can stay with long enough.

    Cons

    Pay is lacking, management is completely inept at doing their job. Why they keep putting people in charge of claims who haven't handled claims before is beyond me... Don't believe a word that's said during an interview, you might get promised no more than X claims a month, but expect at least twice that. The staffing model is held to be holy gospel, no matter what the employees say to the contrary on how inaccurate it is. Turnover is constant and nothing is done to address the problems causing it, just more work piled onto those that remain. Training is lousy, software is antiquated and clunky. Everything possible is outsourced to India, don't ever call the IT desk with any problems, you won't understand what they're saying and if your problem isn't on one of their scripts, it won't get fixed anyway. 40 hour workweek is just "suggested", expect to put in at least 50 to stay afloat. Better hit those metrics too, or you'll be quick out the door!

    Advice to ManagementAdvice

    Listen to your employees when they tell you there's a problem. Perhaps consider coming out of your locked office once in a while and actually getting to know those that work for you? Live up to the expectations you set for your employees at the outset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Great talk but doesn't walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    great ideals, beautiful words, great pay and benefits

    Cons

    armies of outsourced workers that don't have a clue. everyone is overworked. time is wasted on broken processes. petty territorial battles over fiefdoms. pointless busy work given priority. employees pressured NOT to take vacation. in a word: meat grinder.

    Advice to ManagementAdvice

    make sure employees are allowed to use PTO benefits. eliminate pointless busy work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Lots of necessary changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than 10 years

    Pros

    Loyal employee base, reasonable total compensation, some areas and managers provide flexibility in terms of work arrangements, pretty good communication, good training for new employees

    Cons

    Little to no advancement in the next few years as company is shrinking and shedding layers. The company today is just over half the size it was five years ago and it has to have fewer managers, but if you're looking to move up, you should find another company. Technology is abominable although company is investing in changes. Penny pinching is prevalent at all but the executive levels of the company where suddenly there's plenty of money to spend and anything goes. Recently-departed CEO was a great leader, too bad he had to leave.

    Advice to ManagementAdvice

    Practice and role model what you preach to the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Hard Work does not Conquer All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford full-time for more than 8 years

    Pros

    Fellow employees, camaraderie, casual attire days.

    Cons

    Meat-grinder, turn-over rate 75% first year, push for perfection, blatantly lying to customers, political correctness, nepotism, salary to start is low, advancement does not include higher pay only different title, every facet of one's job is scrutinized, when dealing with difficult customers don't expect management to have your back.

    Advice to ManagementAdvice

    Share the wealth, reward employees who perform above expectations, stop using your employees ideas as your own, tell the truth to customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Good training. Micromanaged and no work/life balance.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Good but not great extensive training program teaching you the fundamentals of the position.

    Cons

    Unrealistic caseload. In my second interview of three I was told that it was a 40 hour/week job but in reality it was really 60+ hour/week job if one were to successful meet the required metrics. Myself and team members regularly worked 6 or 7 days a week and my relationship with my family suffered. To make matters worse this was a salaried position.

    There was a very high turn over rate. There were six people in my training class and after a year I was the only one remaining.

    Advice to ManagementAdvice

    If you want to combat high employee turnover and the high costs of hiring and training you have to treat people like humans not robots. Metrics are important but your employees are more valuable. Maybe if you paid your employees more or paid them hourly with overtime your attrition would improve. Based on my sour employment experience I do not recommend this company as an employer or their products to anyone.

  9. 1 person found this helpful  

    Supervisors care more about themselves, than their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Indianapolis, IN
    Current Employee - Claims Adjuster in Indianapolis, IN

    I have been working at The Hartford full-time for more than a year

    Pros

    Coworkers are great and friendly. Decent pay and benefits. They offer a large amount of PTO which is needed.

    Cons

    They are understaffed, and do not recognize the pressure that puts on their employees. They expect perfection when it is impossible to do when you have twice the amount of claims that you should have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great leadership but lots of system limitations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Santee, CA
    Current Employee - Customer Care Specialist in Santee, CA

    I have been working at The Hartford full-time for more than 3 years

    Pros

    Leadership is very supportive. Nice benefits including exceptional time-off. Stable industry and company.

    Cons

    Terrible computer systems that cannot handle certain transactions creating customer service nightmare situations. Call volumes too much for staff to handle having customers sometimes waiting 10 to 20 minutes to speak with correct department. Staffing level makes it almost impossible to get certain days of the week off.

    Advice to ManagementAdvice

    Need to hire enough staff to handle call volumes and get computer systems that can handle to policy service needs required.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Oklahoma City Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Oklahoma City, OK
    Current Employee - Anonymous in Oklahoma City, OK

    I have been working at The Hartford full-time for more than 10 years

    Pros

    The people are amazing, Paid time off, opputunities to develop your skills, amazing benefits.

    Cons

    Expenses are monitored closely.

    Recommends
    Positive Outlook
    Approves of CEO

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