The Hartford

www.thehartford.com

The Hartford Reviews

Updated January 28, 2015
Updated January 28, 2015
697 Reviews
3.2
697 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
58 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Sr. Service Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Service Specialist
    Current Employee - Senior Service Specialist

    I have been working at The Hartford

    Pros

    Work/family life balance was good depending on the role and department. The opportunity to work remotely was great . Nice PTO, even for new hires.

    Cons

    Benefits not as good as they used to be. Contribution to the company can go unnoticed. Opportunities given to the same set of people which can make it hard to advance merit wise with the bell curve system. They do not seem to care to retain top talented performers.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Worked from 2008-2013 at The Hartford (during recession) due to business acquisition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Boston, MA
    Former Employee - Marketing Manager in Boston, MA

    I worked at The Hartford full-time (more than 3 years)

    Pros

    The Hartford is a large corporation and provides a wide array of employee benefits, although at the barest limits of acceptability

    Cons

    Corporate did not appear to value Boston-based employees
    "Bonuses" barely covered annual Cost of Living increases

    Advice to ManagementAdvice

    Include all worksite locations within corporate

    Doesn't Recommend
    Neutral Outlook
  3.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Good company with very good work/life balance due to flexible schedules. Good pay structures.

    Cons

    Big company. The individual gets lost in process and the crowd.

    Advice to ManagementAdvice

    Focus more on simplicity and instill a more direct alignment of activities to the mission and end goal.

    Recommends
    Positive Outlook
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  5. 1 person found this helpful  

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    they feed you a lot when they over work you

    Cons

    environment is like high school. Everyone is worried about each other. Over worked with not enough staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Just starting out

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford

    Pros

    work-life balance, entry level opportunities, average starting salary, smooth interviewing process and efficient communication.

    Cons

    just starting out, average starting salary

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great experience so far...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Consultant in Hartford, CT
    Current Employee - Senior Research Consultant in Hartford, CT

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    The company has really changed in the past 5 years to be more progressive. I really feel like they are modernizing attitudes about how to innovate. Also, work-life balance is fantastic.

    Cons

    Typical corporate stuff. There is still a disconnect between Senior Leadership vision and mid-level management. I have also met others in the past who have been overworked.

    Advice to ManagementAdvice

    Off-shoring has a hidden cost. There is an annual salary savings over a regular on-site FTE. I'm sure every case of converting to off-shore got some bean counter an "atta boy". BUT, every interaction with that off-shore asset now takes 2-3 times as much effort for on-shore co-workers. The over communication required when dealing with off-shore assets is much harder to quantify, but it still eats up the time of more expensive on-shore FTEs.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    They do not train employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Hartford, CT
    Current Employee - Underwriter in Hartford, CT

    I have been working at The Hartford

    Pros

    Room to grow due to the size of the organziation.

    Cons

    Management does not listen or respect employees all about numbers.

    Advice to ManagementAdvice

    listen to your employees.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Service Representative in Windsor, CT
    Current Employee - Auto Service Representative in Windsor, CT

    I have been working at The Hartford

    Pros

    Company is forward thinking and on a path to greatness. Upper management really listens. Things may not be perfect, but trying very hard to be best in the P & C industry

    Cons

    Training is somewhat light, could be better in technical skills at upper claim management

    Advice to ManagementAdvice

    Keep the communication flowing. Other companies will be surprised at what the hartfordbwill accomplish in the next few years

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Not bad for a first job out of college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Claim Representative-Auto in Phoenix, AZ
    Former Employee - Associate Claim Representative-Auto in Phoenix, AZ

    I worked at The Hartford full-time (less than a year)

    Pros

    Great job right out of college to get experience
    work-life balance
    overtime
    My team lead was absolutely great
    6 weeks of paid training
    Catered lunches for holidays and special events

    Cons

    Performance based on insured's survey, bad scores can come from things outside of your control
    Mandatory work Saturdays
    Unfair division of new claim load
    Mundane work with tons of rude people

    Advice to ManagementAdvice

    Keep doing what you are doing, they do a great job hiring people they see can move up in the company
    I didn't work for the company that long but I met execs from the main office twice

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    CRO - Don't Think It's so great!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subrogation in Lake Mary, FL
    Current Employee - Subrogation in Lake Mary, FL

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    All the people w/the exception of leadership are great!! I made some wonderful friends during my 8 1/2 years there. Benefits are good, pay is so-so. A new training program was recently implemented. PTO is generous and available day one. I definitely recommend The Hartford as an employer, just not in the CRO.

    Cons

    Performance metrics are changed mid-stream but not spelled out thoroughly. A successful associate can suddenly come up as inconsistent. Little to no coaching as to what you can do to improve or succeed. High performers are suddenly knocked down a notch and get fired - leaving room to hire the fresh new talent. Work/life balanced that The Hartford preaches is non-existent.

    Advice to ManagementAdvice

    You broke something that didn't need fixing! Transparency is seriously lacking and the coaching that the staff got on how to answer the employee survey was improper. Trust & morale are at an all time low.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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