The Hartford Reviews

Updated August 28, 2015
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839 Employee Reviews

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  1. Insurance Producer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales in Windsor, CT
    Former Employee - Insurance Sales in Windsor, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    Very Structured Environment. Company is moving in the right direction. I am very optimistic about their talent retention rates with new management structure.

    Cons

    The incentive/commission scale is relative to the other producers, creating toxicity amongst producers, and in extreme cases, unethical behavior to obtain the highest policy payouts.

    Advice to Management

    Remove the relative pay structure so that producers sincerely try to make a sale on every call. I loved this company (and still love it) and would not have resigned if the pay structure was based on performance rather than constantly changing ratios.


  2. Helpful (3)

    Get your paid training and move on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Claims Representative in Phoenix, AZ
    Former Employee - Associate Claims Representative in Phoenix, AZ
    Doesn't Recommend

    I worked at The Hartford (More than 8 years)

    Pros

    Generous paid time off. Training and Licensing for new employees.

    Cons

    Heavy workload. Work/life balance. Very high turnover. Performance based on reports and not real life effort, job skills nor professional ability.

    Advice to Management

    None


  3. Helpful (2)

    You can make it work if you eliminate sleep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Analyst in Bloomington, MN
    Current Employee - Claims Analyst in Bloomington, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid OT Adequate breaks Easy to find others in the same boat, so you know its not you with the problem

    Cons

    The workload is not distributed evenly so the forced OT cannot be called mandatory, it is only mandatory for those who have been given too much work to do. There is the constant threat and follow through of Verbal And Written Warnings. Once a warning is administered there is no plan for improvement, just don't do (whatever) again --even though it is inevitable there will not be enough hours in a day to complete the work that goes with a caseload of 300 claimants. Surveys do not represent effort, if the claimant is unhappy with the process or dollar amt in benefits, there is nothing the employee can do to get them more money.

    Advice to Management

    Distribute the work evenly or hire more employees. There are only 2 options here, what is so complex about this? This situation has been going on for years in the Short Term Disability Dept with an abnormally high turnover. There is no need for a black belt in lean processes or sigma 6 training or whatever it is you do in your too many meetings resulting in no change time after time. If an employee has less work they-- do it more completely and successfully, then they get promoted. The employees with more work get warnings for not doing it properly or completing on time, and no support with no opportunity for advancement so they LEAVE. Then the clients suffer. Add water, rinse, repeat


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  5. Helpful (1)

    Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Charlotte, NC
    Former Employee - Account Executive in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at The Hartford full-time

    Pros

    Good benefits and PTO and work life balance.

    Cons

    No promoting from within, all managers care about are metrics. They don't treat you like professionals always hire from the outside. Micro manage your work. Make decisions without asking those it will effect.

    Advice to Management

    Choose better management. Upper management needs to be cognizant of good employees.


  6. Solid Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Claims Consultant in Murfreesboro, TN
    Former Employee - Account Claims Consultant in Murfreesboro, TN
    Approves of CEO

    I worked at The Hartford (More than 8 years)

    Pros

    Good company, good benefits, company seemed to care about employees

    Cons

    Large company, can be hard to move up sometimes depending on which department you worked in.


  7. Downsizing, Culture Changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Windsor, CT
    Current Employee - Anonymous Employee in South Windsor, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at The Hartford (More than 10 years)

    Pros

    Good salary and benefits, remote work makes it a better place to work, technology is catching up slowly.

    Cons

    Lots of reorganizations, culture is definitely less employee-friendly than it had been. More authoritarian with little interest in employee input. Technology is very old and slow to improve, and only because tools go out of support. IT is a mess.

    Advice to Management

    Practice what you preach. We understand the transformation you need to go through to regain your health but stop being so disrespectful to employees. It feels like the military lately.


  8. Helpful (1)

    Mixed feelings

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Windsor, CT
    Former Employee - Sales Representative in Windsor, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at The Hartford full-time (Less than a year)

    Pros

    Great for learning and training purposes.

    Cons

    Just know what you're getting into. Ask questions and get answers in writing. Understand the time off and how it works, as well as how commission is earned.

    Advice to Management

    Be up front with your employees. The commission scale for sales people is so backwards and confusing. You work people so many hours with a terrible salary and a terrible incentive package. You say you value work life balance, but it's not true for sales people. This company is hard to work for.


  9. Helpful (1)

    Bad Timing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Arizona in Phoenix, AZ
    Former Employee - Arizona in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The Leave policy was very good!! 26 weeks of job protection for medical reasons. Great 401k plan.

    Cons

    Average pay, the health insurance had high deductible. Some policies weren't clear.

    Advice to Management

    Mergers and Acquisitions are rough on employee moral. I was an employee through an acquisition of another company's retirement division which I believe has been sold again.


  10. CRS

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRS in Charlotte, NC
    Current Employee - CRS in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good for getting experience in insurance and just having a job in general 9-5 so convient for weekend trips

    Cons

    heavy workload with poor work life balance back to back calls and they baby sit you, barely any time for breaks and no cell phones allowed

    Advice to Management

    be better leaders instead of metric watchers


  11. Customer care

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Hartford (More than 3 years)

    Pros

    Good company to work for

    Cons

    None that I can think of



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