The Hartford Reviews

Updated September 15, 2014
Updated September 15, 2014
566 Reviews
3.0
566 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
17 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist
    Current Employee - Human Resources Specialist

    I have been working at The Hartford full-time for more than 10 years

    Pros

    Very ethical company, great people to work with, strong customer focus. Work from home option is a great benefit and helps with work/life balance. Advancement opportunities if you work hard. Competitive benefits package.

    Cons

    Promotion opportunties for tenured employees or for those who work remotely. Although working remotely is great for many reasons, there aren't many remote jobs that you can advance into which makes advancement difficult if you don't wish to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great leadership but lots of system limitations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist  in  Santee, CA
    Current Employee - Customer Care Specialist in Santee, CA

    I have been working at The Hartford full-time for more than 3 years

    Pros

    Leadership is very supportive. Nice benefits including exceptional time-off. Stable industry and company.

    Cons

    Terrible computer systems that cannot handle certain transactions creating customer service nightmare situations. Call volumes too much for staff to handle having customers sometimes waiting 10 to 20 minutes to speak with correct department. Staffing level makes it almost impossible to get certain days of the week off.

    Advice to ManagementAdvice

    Need to hire enough staff to handle call volumes and get computer systems that can handle to policy service needs required.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Supervisors care more about themselves, than their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster  in  Indianapolis, IN
    Current Employee - Claims Adjuster in Indianapolis, IN

    I have been working at The Hartford full-time for more than a year

    Pros

    Coworkers are great and friendly. Decent pay and benefits. They offer a large amount of PTO which is needed.

    Cons

    They are understaffed, and do not recognize the pressure that puts on their employees. They expect perfection when it is impossible to do when you have twice the amount of claims that you should have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    It's a job, a paycheck and there are some decent benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New Hartford, NY
    Current Employee - Anonymous Employee in New Hartford, NY

    I have been working at The Hartford full-time for more than 8 years

    Pros

    Work/life balance is decent. As long as there are enough people to handle the workload, time off is not usually denied. Lateral moves are abundant, especially if you are interested in being a customer care representative. Casual dress is offered frequently, usually as a "reward" for departmental goals being met. We have a new CEO - as with any change in management, this could possibly be a positive thing. All of upper management is currently being re-aligned/re-assigned at this time.

    Cons

    Most of the people are snobs, unable or unwilling to admit when they make an error, but very quick to point out any you make. Gossip seems to be more important than working, and favoritism is rampant. As long as you are willing to kiss up to your manager, you are golden. God forbid you have an opinion that runs against the norm. Training is deplorable - there are no longer any specific trainers, it is all in-house now. There are very few established procedures, and none of them are controlled in a standardized manner. Anyone can access and revise them. As long as the person training you is willing to share all information, tips, shortcuts, etc then you are set. If they are not, then you could struggle for weeks or months trying to grasp the fundamentals of the line of business, all the while trying to meet the endless "goals" set by your manager. "Coaching" is a joke and while some managers tend to micromanage their workers, others can be so laid back that they may as well not be there at all. Promotions are non-existent for the average worker - they are reserved for the executive levels. More and more work is being shipped to India in off-shore projects. Even the IT troubleshooting has been sent offshore. It can take weeks to get needed applications set up to complete training goals or provide workers with the desktop applications needed to do their jobs.

    Advice to ManagementAdvice

    Only ask for our opinions if you are willing to listen and act on them. Otherwise you are wasting our time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Oklahoma City Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Oklahoma City, OK
    Current Employee - Anonymous in Oklahoma City, OK

    I have been working at The Hartford full-time for more than 10 years

    Pros

    The people are amazing, Paid time off, opputunities to develop your skills, amazing benefits.

    Cons

    Expenses are monitored closely.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Claim Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than 8 years

    Pros

    Good benefits, opportunities to work from home, hard working co-workers and mostly good middle management. Casual Dress.

    Cons

    Arrogant upper management is unwilling to listen to employees with regard to the work environment and very very rigid in terms unwillingness to change procedures that are flawed regardless of overwhelming opinions supporting such changes. Be prepared to hear " speak up" then told to sit down and shut up if you don't tote the company line. Very heavy workload........ appear to be looking for cheap labor to work to death

    Advice to ManagementAdvice

    Listen to your employees more and put aside the arrogant mannerisms and be willing to change things that are clearly flawed......

    Doesn't Recommend
    No opinion of CEO
  8.  

    It's about who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Location, hours, stability, job security, people

    Cons

    lack of advancement, no perks,

    Advice to ManagementAdvice

    Stop focusing on advancing the new hires and try giving attention to those who have been with the company trying to advance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    A company that has so much potential and is willing to work for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at The Hartford full-time for more than 3 years

    Pros

    I like the opportunities to make an impact on the organization by fostering change and efficiency. I have a great work-life balance with amazing benefits of a company gym and other perks. The bonuses have been getting back to their high levels and the management it really working together for our long-term future success.

    Cons

    There are still a few old school middle managers that are holding us back with their obsession on heirarchy and "years" spent at the company versus the value someone can add and what new opportunities can bring. The good news is management is aware and is working to weed out the change resistors.

    Advice to ManagementAdvice

    Take a good look at your middle managers and the value they add. Are they stiffling their staff? Are they fostering growth and developing their teams? Are they overly focused on their silohs?

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Started out wonderful, went south in the past few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Research Consultant  in  Hartford, CT
    Former Employee - Senior Research Consultant in Hartford, CT

    I worked at The Hartford full-time for more than 10 years

    Pros

    Used to be - the people. The department I worked in was full of wonderful people who came to care about each other.
    Work/life balance was pretty good and became better as technology advanced. Being able to work from home on foul weather days was much better than having to choose between a dangerous commute and spending a vacation day.
    Pay was good, but collapsing from "grade level" structure to "tier" structure made for fewer steps in the career progression; I preferred being able to take small steps more often instead of rare big steps.

    Cons

    Almost no formal training - and as budgets were tightened, access to training became even worse
    Massive off-shoring of IT functions. Layoffs of entire departments, loss of massive amounts of institutional knowledge.
    Do they really think we're stupid enough to believe that an increased company contribution to our 401(k) makes up for eliminating the pension plan?
    Could never understand why they hired a CEO with absolutely no insurance experience. Work environment started deteriorating after Liam McGee came onboard. Don't know what this new guy Swift will do with the company - they laid me off too...

    Advice to ManagementAdvice

    We are dealing with people in their hour of need. We are not making widgets. You cannot standardize or "lean" everything in this business.
    Your employees are human beings, too, not machines. Walk the walk regarding "inclusion and diversity" - make it mean more than just skin color and sexual orientation.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Was once a decent place to work...hope things turn around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    The paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    Cons

    Leadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to ManagementAdvice

    Purge more of the old guard, from top to bottom.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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