The Hartford Reviews

Updated October 27, 2014
Updated October 27, 2014
594 Reviews
3.1
594 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
31 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 60 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 43 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • If you're in a call center, good luck getting your time off approved (in 20 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Most management is pretty receptive, relatively laid back atmosphere, meet lots of good people, challenging work (with the exception of call center), benefits are good, ability to move around with the company

    Cons

    Compensation is on the low end for some customer service positions

    Advice to ManagementAdvice

    Please don't promote someone to management just because they have been with the company 20 years. Some people are just not fit to manage others.

    Recommends
    No opinion of CEO
  2. 3 people found this helpful  

    Great talk but doesn't walk the walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    great ideals, beautiful words, great pay and benefits

    Cons

    armies of outsourced workers that don't have a clue. everyone is overworked. time is wasted on broken processes. petty territorial battles over fiefdoms. pointless busy work given priority. employees pressured NOT to take vacation. in a word: meat grinder.

    Advice to ManagementAdvice

    make sure employees are allowed to use PTO benefits. eliminate pointless busy work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claim Representative
    Former Employee - Claim Representative

    I worked at The Hartford full-time (more than 10 years)

    Pros

    The workers are nice, upper management takes their directives from further up the chain. Not much fighting for the employee who is bombarded from all directions.

    Cons

    micro managed, robotic, numbers driven

    Advice to ManagementAdvice

    Be real. Try to remember what is was like handling a desk. Better yet, go sit with your people and see what comes at them all day, every day.

    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    HIG

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Decent Pay and benefits.
    Good vacation.
    Opportunity for advancement and education.

    Cons

    Office politics and rumors are epidemic. You will always be on the chopping block for layoffs in the time I spent with the company I never felt secure in my job, the feeling was mutual throughout the office.
    They will work you to death. A decent wage quickly turns in to minimum wage.

  6. 2 people found this helpful  

    Great people and company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Claim Representative in Windsor, CT
    Former Employee - Associate Claim Representative in Windsor, CT

    I worked at The Hartford full-time (less than an year)

    Pros

    co-workers and managers are great people; compensation; company is pretty open about their vision for the future, PTO is amazing if you use it correctly

    Cons

    there are no discussions about career advancement until you actually apply for a new job; follow up once you have completed training can be improved; overworked for the amount of pay given

    Advice to ManagementAdvice

    listen to the employees and difficulties they are having

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 4 people found this helpful  

    Run, dear God run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Aurora, IL
    Current Employee - Anonymous Employee in Aurora, IL

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Benefits are above par, ability to work from home occasionally is a plus. There seems to be a sure preference to hire from within, if you can find a job you can stay with long enough.

    Cons

    Pay is lacking, management is completely inept at doing their job. Why they keep putting people in charge of claims who haven't handled claims before is beyond me... Don't believe a word that's said during an interview, you might get promised no more than X claims a month, but expect at least twice that. The staffing model is held to be holy gospel, no matter what the employees say to the contrary on how inaccurate it is. Turnover is constant and nothing is done to address the problems causing it, just more work piled onto those that remain. Training is lousy, software is antiquated and clunky. Everything possible is outsourced to India, don't ever call the IT desk with any problems, you won't understand what they're saying and if your problem isn't on one of their scripts, it won't get fixed anyway. 40 hour workweek is just "suggested", expect to put in at least 50 to stay afloat. Better hit those metrics too, or you'll be quick out the door!

    Advice to ManagementAdvice

    Listen to your employees when they tell you there's a problem. Perhaps consider coming out of your locked office once in a while and actually getting to know those that work for you? Live up to the expectations you set for your employees at the outset.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Friendly place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - IT Programmer in Hartford, CT
    Former Employee - IT Programmer in Hartford, CT

    I worked at The Hartford as a contractor (less than an year)

    Pros

    The hours were flexible, the work was engaging & compensation was very fair. Very friendly atmosphere and helpful co-workers. Finally had gotten token access for remote access to work from home relieving commute time altogether.

    Cons

    If having to commute it is a bit far, and takes time away from family social time if having to leave late catching evening traffic.

    Advice to ManagementAdvice

    Reach out often and have touch points.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Lots of necessary changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Loyal employee base, reasonable total compensation, some areas and managers provide flexibility in terms of work arrangements, pretty good communication, good training for new employees

    Cons

    Little to no advancement in the next few years as company is shrinking and shedding layers. The company today is just over half the size it was five years ago and it has to have fewer managers, but if you're looking to move up, you should find another company. Technology is abominable although company is investing in changes. Penny pinching is prevalent at all but the executive levels of the company where suddenly there's plenty of money to spend and anything goes. Recently-departed CEO was a great leader, too bad he had to leave.

    Advice to ManagementAdvice

    Practice and role model what you preach to the employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Average Company. Unmotivated Middle Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TLDP in Hartford, CT
    Current Employee - TLDP in Hartford, CT

    I have been working at The Hartford as an intern (less than an year)

    Pros

    Exceptional exposure to high level management for interns. Real work for group intern project.

    Cons

    Lack to motivation from direct managers. Pretty inefficient

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Worst company ever. DO NOT VALUE EMPLOYEES WITH UNFAIR FAVORITISM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Case Manager in Greensboro, NC
    Former Employee - Case Manager in Greensboro, NC

    I worked at The Hartford full-time (more than 5 years)

    Pros

    None other than decent PTO time which was moot given the amount of time we were expected to work on a weekly basis as a salaried employee.

    Cons

    No work/life balance. Each department micromanaged. No room for advancement for nursing staff. Horrible favoritism in each department. Bullied with annual surveys, i.e., threatened if do not give top scores on surveys we will not get bonuses or raises which were less and less each year anyway.

    Advice to ManagementAdvice

    Get rid of management that favors employees. Why tolerate bad behavior from managers who are unprofessional and crass when you will not tolerate from regular employees. Stop expecting 60 to 70 hr work weeks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at The Hartford? Share Your Experiences

The Hartford

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.