The Hartford

  www.thehartford.com
  www.thehartford.com

The Hartford Reviews

Updated December 20, 2014
Updated December 20, 2014
668 Reviews
3.2
668 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
44 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I'm having a great experience at the Hartford.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Representative in Oklahoma City, OK
    Current Employee - Insurance Representative in Oklahoma City, OK

    I have been working at The Hartford full-time (less than an year)

    Pros

    Sups, coaches, and managers actually want to help you reach performance goals and make more money.

    Cons

    Very boring office setting and can be a snooze sometimes.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    This company has been around for years 200+ years..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Tampa, FL
    Current Employee - Claims Adjuster in Tampa, FL

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    diverse work community, many employer based programs and good benefits.

    Cons

    In the claims organization, it is a lot of long hours and triple the workload per person. as long as you are willing to work twice as hard than a normal job, then this is for you. you will need ability to multi task and be able to tolerate the phone 90% of you day.

    Advice to ManagementAdvice

    allow more work life balance. overloading workloads does not allow an employee to feel successful if they are buried under and cannot reach unattainable goals and metrics. the metrics do not reflect the workload given.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Lacking in work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Short Term Disability Analyst in Bloomington, MN
    Former Employee - Short Term Disability Analyst in Bloomington, MN

    I worked at The Hartford full-time (more than an year)

    Pros

    Coworkers and team leaders were great to work with. Good benefits.

    Cons

    The department was very understaffed and the work load was very high. There was a lot of pressure to put in overtime and work faster just to get through all the work. There was a conflicting message from management to continue to produce high quality work while doing more work than is sometimes possible in one day. The technology and processing systems are pretty out of date.

    Advice to ManagementAdvice

    Review your staffing model.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great people, positive financial outlook.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT

    I worked at The Hartford full-time (more than 3 years)

    Pros

    The people make a big difference. Tenure is high and people are really passionate about the brand. Their products are way above average compared to many insurance companies.

    Cons

    As with many large companies, there was and continues to be lots of senior leader turnover that makes the rank and file less confident about being laid off.

    Advice to ManagementAdvice

    Embrace differences, including people with skills from other industries outside of insurance.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great work place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Windsor, CT
    Current Employee - IT Manager in Windsor, CT

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    Great people. Great Company. Great Bonus!

    Cons

    Depending on which area you work, amount of work can be crazy.

    Advice to ManagementAdvice

    Create a formal questionnaire just focusing on work life balance. You will be surprised to find how much work you need to do in this area.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Well, the paid time off is nice...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Woodbury, MN
    Current Employee - Consultant in Woodbury, MN

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Vacation and time off is generous
    Training and development opportunities
    Ability to work from home, even for phone reps
    Cafeteria on site
    Free parking

    Cons

    Constantly worried about having your position outsourced
    If you're in a call center, good luck getting your time off approved
    Low base pay, limited raise potential
    Employee rating and ranking discourages collaboration
    Cost cutting measures and off shore production detract from the customer experience

    Advice to ManagementAdvice

    Over 200 years in the business? This is because of life long employees and customer loyalty. How about showing appreciation to the (relatively poorly paid) staff who helped build the company, and not look to save a few bucks by hiring temps? You expect our clients to pay more for a quality product when they could easily save money with our competitors, yet you send our positions overseas. Cheaper is not always better. You can't have it both ways. Stop being hypocritical.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Work life balance is great

    Cons

    Lower than average salaries for industry

    Advice to ManagementAdvice

    Retain talent by means of compensation.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Analyst in Simsbury, CT
    Current Employee - Senior Research Analyst in Simsbury, CT

    I have been working at The Hartford full-time (more than an year)

    Pros

    Been here for two years and I like the company culture well. There are lot of groups and activities you can participate and get to know other colleagues through various ways.

    Cons

    The executive level change is too frequently.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good benefits for call center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Premium Auditor in San Antonio, TX
    Current Employee - Premium Auditor in San Antonio, TX

    I have been working at The Hartford full-time

    Pros

    good pay, good hours mon-fri, laid back environment, overall great company to work for, managers are really nice and welcoming

    Cons

    irate customers sometimes, 30 minute lunches, managers not in office(virtual), training could be a little longer to get to know the job a bit more

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    It was great helping our customers but the consistently over-heavy work load made a very satisfying job too stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in Phoenix, AZ
    Former Employee - Claims Representative in Phoenix, AZ

    I worked at The Hartford full-time (more than 10 years)

    Pros

    good compensation package and good ppl to work with

    Cons

    unreasonable work loads...but don't let the customer service slip! but they tell you they are over model so you would look incompetent to say you are struggling. I know people who start working at ridiculous hours and work to ridiculous hours afraid to say anything. Have experienced myself and saw all over.

    Advice to ManagementAdvice

    I know the nature of claims can be crazy and unknown with highs and lows but recognizing your employees are overworked and staffing so this is not the case on a regular basis you will not lose so many people. they will be much happier not having to consistently work more then their 40 hours and customer service, morale -everything would be much better!

    No opinion of CEO

Work at The Hartford? Share Your Experiences

The Hartford

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.