The Hartford

www.thehartford.com

The Hartford Reviews

Updated February 1, 2015
Updated February 1, 2015
697 Reviews
3.2
697 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
58 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 70 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 46 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 34 reviews)

  • If you're in a call center, good luck getting your time off approved (in 23 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    YOUR CAREER IS EXPECTED TO LAST 2-7 YEARS ONLY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford full-time (more than 5 years)

    Pros

    Great at first. Great training. Great Salary. Great Benefits. Great co-workers.

    Cons

    Depending on your position, it is cheaper for them to re-hire and re-train, than to continue paying yearly raises, additional vacation pay, and, 100% vesting for 401k. They use psychological tactics, bullying, and mobbing practices by supervisors and managers designed to affect your work, and to make you leave, rather then let you go. , They will even withhold your work, or calls to make you fail. There are no laws to protect you from this behavior in the USA. If your in sales 5 -7years max, customer service, they expect 2 year attrition. for most, other wise 5-7 years. . Rating department seems a safe bet.

    Advice to ManagementAdvice

    Hire by contract, therefore allowing employees to move on, rather than use bullying and psychological attacks on them causing them great distress and even PTSD.. Well documented in the UK, and, Australia.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Run!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at The Hartford full-time (more than a year)

    Pros

    Awesome coworkers and good amount of vacation time (much needed due to stress of this job)

    Cons

    No incentives. Other sites had time off phones to do goofy stupid things like flash mob..etc. All we ever got is you have to be on the phones no time for play. God forbid you had to go into unscheduled to go to the bathroom. that was closley looked at and you got a lovley message that you had stay that amount of time after your shift. However hey would constantly tell you that you had bathroom privlidges but do it on break or lunch (like that can be something you can control). The rack and stack method of measuring your performance is a joke. You can be meeting all your expected numbers but still lose your job because there are 20% of your peers that are doing well above those numbers) especially those who get paperwork all the time and really dont have any numbers to go by. these were the so called favorites. Lots of nepitisim and favoritism. Treat your customers like they are numbers and not elderly customers who really needed help understanding insurancef get them off the phone as quick as possible (who cared if they didnt understand) but then you get dinged whenever they call back in a rolling 30 day period! Job was basically based on if they called back withing 30 days and customer surveys which anything under a 10 basically brought you down. how many people will rate anything a 10! half of them didnt even know how to use the survey system and wound out giving people zeros instead( with no thought from management that these people didnt know how to use the system) Constantly micro managed to the point that I and a few other coworkers were put on anti anxiety meds.

    Advice to ManagementAdvice

    Quit the micor management with managers who have little or no customer service experience. Bring back the old way thinking that the customer comes first before your un achievable numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Poorly run company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Analyst in Bloomington, MN
    Current Employee - Claims Analyst in Bloomington, MN

    I have been working at The Hartford full-time

    Pros

    Decent paying first job out of college, ok benefits

    Cons

    Too many middle and upper managers making bad business decisions

    Advice to ManagementAdvice

    Only make changes that actually improve business. Don't make changes for the sake of change.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Something is going on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal in Hartford, CT
    Current Employee - Legal in Hartford, CT

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    I like the immediate group I work with.

    Cons

    No pension plan, they don't care at all about their employees, long ride. Very uneasy and afraid of whats going to happen. No work/home freedom.

    Advice to ManagementAdvice

    Tell us what is going on and have a little more compassion for your employees needs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    horrible comoany to work for and do business with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Hartford, CT
    Current Employee - Manager in Hartford, CT

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    vacation time accumulation, some employees are nice but most of them just suck up to uper management

    Cons

    terrible management, horrible customer service, they should be out of business, the only thing u can get things done is by sucking up to management

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Structure, Metrics, Point System, Talk and be a Robot: Not such a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Allentown, PA
    Current Employee - Sales Associate in Allentown, PA

    I have been working at The Hartford full-time (less than a year)

    Pros

    Work indoors in a comfortable office or working from home.

    Cons

    Only 30minute lunch, they make you stay on the phones until the very last minute of your shift so that you stuck on a phone call and can never leave on time, they have a metric system that is the largest I've ever see in my life that you have to follow numbers, they make you talk like a robot to every customer and take points off if you don't, if you are late to work because of traffic or accidents on the road it's your fault and you get a tardy or unscheduled which counts against you so that they can add them up and have a good reason to fire you, they coaching weekly or biweekly on you imperfections, they want you to rush the call with the customer instead of providing good customer service, they make employees compete against each other and play games like as though we are in kindengarden.

    Advice to ManagementAdvice

    Treat employees like professionals not kindengardeners. Allow employees to leave when there shift is over. Longer lunch breaks. Focus on good customer service versus numbers. Keep the goals simple you overdue it with metrics and making employees talk like robots.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good company, tough times

    Current Employee - Director in Hartford, CT
    Current Employee - Director in Hartford, CT

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Good benefits, good flex time

    Cons

    Selling off businesses, many employees leaving, extra work for those remaining with no extra comp

  9.  

    Too Many "Business Models" & Fluff, Not Enough Substance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Great remote working capabilities, flexible work schedules & telecommuting culture.

    Cons

    It all looks good on paper but nothing ever gets fully implemented before the next "New" model is rolled out negating the previous model.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Started amazing, company has lost everything that made it great. ***DO NOT APPLY HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PL Underwriter in Southington, CT
    Current Employee - PL Underwriter in Southington, CT

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    None, anymore. Used to be a great company. Congratulations Board of Directors on driving this company into the ground, When can we expect YOUR resignation.

    Cons

    Shortsighted management, business direction, lack of culture, no career progression potential, cutthroat environment, weak Brand, lack of retention of superior talent, massive outsourcing. Zero commitment to employees. Zero desire to build future leaders. Middle management is busy protecting their jobs to affect needed changes. And the board of directors eats babies. Infighting... Operations assaults the budget of Underwriting. Senior UW's gets pulled to take service calls regularly. Thus who can easily flee, are doing so in droves.

    Advice to ManagementAdvice

    Sales without strong underwriting and quality is an equation for disaster in an already difficult market. You have a retention problem. Gone is the company I was proud to work for.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Promoting within is false

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Assistant in Charlotte, NC
    Current Employee - Underwriting Assistant in Charlotte, NC

    I have been working at The Hartford full-time (more than a year)

    Pros

    The employees are awesome. Some management understands work life balance.

    Cons

    Pay is not great. This company does not believe in promoting from within. Management is all about themselves. Everything is corporate and involves a consult with the legal department. They hode based on who they know. Diversity and inclusion means absolutely nothing! They outsource a lot.

    Advice to ManagementAdvice

    Relax. Stop showing favortism to unqualified friends and then wondering why your department or office is underperforming the other locations.

    Doesn't Recommend
    Negative Outlook

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