The Hartford Reviews

Updated October 24, 2014
Updated October 24, 2014
588 Reviews
3.0
588 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
28 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 59 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 42 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 19 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Good company with career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent in Oklahoma City, OK
    Current Employee - Inside Sales Agent in Oklahoma City, OK

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    Pay for performance, great amount of paid time off, company appears to value/reward hard work and solid performance. Talented work force.

    Cons

    Overall culture has declined, much less work life balance then in the past, overtime being asked for each and every week.

    Advice to ManagementAdvice

    Get on the same page. Slow down the amount of change made to processes. Do a better job in retaining good talent.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 4 people found this helpful  

    Unstable and negative working environment with no work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales in Allentown, PA
    Former Employee - Insurance Sales in Allentown, PA

    I worked at The Hartford full-time (more than 5 years)

    Pros

    They give you a good amount of paid time off, BUT.....

    Cons

    They give you a hard time when you want or need to take time off(although you have plenty of it to use). Its a constant revolving door,turnover is constant..I had 9 managers in 6 yrs due to company downsizing or re-aligning, most of them coming in with no sales or phone sales experience.It is who you know,not what you do. Never worked in such a negative/toxic situation, constant up set with poor management and the computer systems were so broke that their IT dept. had no solutions.Due to turnover the phones were so busy you couldn't breath,and big brother was watching everymove,writing you up for everything. Worked there 6 plus yrs until I could no longer stand the stress.

    Advice to ManagementAdvice

    Clean house of the useless management. They foster a negative environment and have no clue on how to do the job that their team is responsible for. UPDATE YOUR COMPUTER SYSTEM FOR GOD SAKES. You should be ashamed to have a company this size and provide such poor tools to the very people responsible for making your company money. Again, shame on you Harford.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Hard Work does not Conquer All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Santee, CA
    Former Employee - Customer Service Representative in Santee, CA

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Fellow employees, camaraderie, casual attire days.

    Cons

    Meat-grinder, turn-over rate 75% first year, push for perfection, blatantly lying to customers, political correctness, nepotism, salary to start is low, advancement does not include higher pay only different title, every facet of one's job is scrutinized, when dealing with difficult customers don't expect management to have your back.

    Advice to ManagementAdvice

    Share the wealth, reward employees who perform above expectations, stop using your employees ideas as your own, tell the truth to customers.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Good training. Micromanaged and no work/life balance.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford

    Pros

    Good but not great extensive training program teaching you the fundamentals of the position.

    Cons

    Unrealistic caseload. In my second interview of three I was told that it was a 40 hour/week job but in reality it was really 60+ hour/week job if one were to successful meet the required metrics. Myself and team members regularly worked 6 or 7 days a week and my relationship with my family suffered. To make matters worse this was a salaried position.

    There was a very high turn over rate. There were six people in my training class and after a year I was the only one remaining.

    Advice to ManagementAdvice

    If you want to combat high employee turnover and the high costs of hiring and training you have to treat people like humans not robots. Metrics are important but your employees are more valuable. Maybe if you paid your employees more or paid them hourly with overtime your attrition would improve. Based on my sour employment experience I do not recommend this company as an employer or their products to anyone.

  6.  

    Needs A More Modern Approach

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    This is a great company. People are friendly and great to work with. Solid foundation with a lot less layoffs than other insurance companies in the area. Opportunities for career growth and continued education if you're so inclined to go after it.

    Cons

    Very old school office culture. OK to work from home sometimes but otherwise they feel you must be in the office to be successful. They don't understand that with technology today employees can get as much done (and in a lot of cases be more productive) working in a flexible/virtual environment. Benefits were OK but be ready to pay a big share of the cost if you ever need to go to the doctor.

    Advice to ManagementAdvice

    Be more flexible with people's work life balance. Allow for telework.

    Recommends
    No opinion of CEO
  7.  

    Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Specialist
    Current Employee - Human Resources Specialist

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    Very ethical company, great people to work with, strong customer focus. Work from home option is a great benefit and helps with work/life balance. Advancement opportunities if you work hard. Competitive benefits package.

    Cons

    Promotion opportunties for tenured employees or for those who work remotely. Although working remotely is great for many reasons, there aren't many remote jobs that you can advance into which makes advancement difficult if you don't wish to relocate.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Great leadership but lots of system limitations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Specialist in Santee, CA
    Current Employee - Customer Care Specialist in Santee, CA

    I have been working at The Hartford full-time (more than 3 years)

    Pros

    Leadership is very supportive. Nice benefits including exceptional time-off. Stable industry and company.

    Cons

    Terrible computer systems that cannot handle certain transactions creating customer service nightmare situations. Call volumes too much for staff to handle having customers sometimes waiting 10 to 20 minutes to speak with correct department. Staffing level makes it almost impossible to get certain days of the week off.

    Advice to ManagementAdvice

    Need to hire enough staff to handle call volumes and get computer systems that can handle to policy service needs required.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Supervisors care more about themselves, than their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Indianapolis, IN
    Current Employee - Claims Adjuster in Indianapolis, IN

    I have been working at The Hartford full-time (more than an year)

    Pros

    Coworkers are great and friendly. Decent pay and benefits. They offer a large amount of PTO which is needed.

    Cons

    They are understaffed, and do not recognize the pressure that puts on their employees. They expect perfection when it is impossible to do when you have twice the amount of claims that you should have.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    It's a job, a paycheck and there are some decent benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New Hartford, NY
    Current Employee - Anonymous Employee in New Hartford, NY

    I have been working at The Hartford full-time (more than 8 years)

    Pros

    Work/life balance is decent. As long as there are enough people to handle the workload, time off is not usually denied. Lateral moves are abundant, especially if you are interested in being a customer care representative. Casual dress is offered frequently, usually as a "reward" for departmental goals being met. We have a new CEO - as with any change in management, this could possibly be a positive thing. All of upper management is currently being re-aligned/re-assigned at this time.

    Cons

    Most of the people are snobs, unable or unwilling to admit when they make an error, but very quick to point out any you make. Gossip seems to be more important than working, and favoritism is rampant. As long as you are willing to kiss up to your manager, you are golden. God forbid you have an opinion that runs against the norm. Training is deplorable - there are no longer any specific trainers, it is all in-house now. There are very few established procedures, and none of them are controlled in a standardized manner. Anyone can access and revise them. As long as the person training you is willing to share all information, tips, shortcuts, etc then you are set. If they are not, then you could struggle for weeks or months trying to grasp the fundamentals of the line of business, all the while trying to meet the endless "goals" set by your manager. "Coaching" is a joke and while some managers tend to micromanage their workers, others can be so laid back that they may as well not be there at all. Promotions are non-existent for the average worker - they are reserved for the executive levels. More and more work is being shipped to India in off-shore projects. Even the IT troubleshooting has been sent offshore. It can take weeks to get needed applications set up to complete training goals or provide workers with the desktop applications needed to do their jobs.

    Advice to ManagementAdvice

    Only ask for our opinions if you are willing to listen and act on them. Otherwise you are wasting our time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Oklahoma City Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Oklahoma City, OK
    Current Employee - Anonymous in Oklahoma City, OK

    I have been working at The Hartford full-time (more than 10 years)

    Pros

    The people are amazing, Paid time off, opputunities to develop your skills, amazing benefits.

    Cons

    Expenses are monitored closely.

    Recommends
    Positive Outlook
    Approves of CEO

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