The Hartford Reviews

Updated September 15, 2014
Updated September 15, 2014
567 Reviews
3.0
567 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
17 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 55 reviews)

  • Work from home option can be available after a year or two also (in 37 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 30 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 17 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Cons outweigh pros

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Varied
    Former Employee - Varied

    I worked at The Hartford full-time for more than 5 years

    Pros

    Work-at-home availability, good health benefits if you can afford or need them, paid time off if you can schedule it, more than minimum wage

    Cons

    Extreme disorganization and mismanagement, inconsistent and incomplete policies and procedures, confusion over correct workflows between departments, outdated technology, poor scheduling and anticipation of customer needs (results in constant outsourcing, overtime, and denied vacation requests), constantly putting out fires while simultaneously wasting time redecorating the broken fire extinguishers, no true HR department, highly questionable decision-making (especially when addressing internal errors that cost the company money)

    Advice to ManagementAdvice

    Learn how to put people before profits whenever it's the right thing to do.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It was a great company before the financial crisis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than 5 years

    Pros

    Before the crisis hit there were lots of opportunities to advance and the leadership was strong.

    Cons

    After the crisis hit things went south in a hurry and they had difficulty dealing with the new environment.

    Advice to ManagementAdvice

    Keep a close eye on the potential business risk.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Agent  in  Southington, CT
    Current Employee - Inside Sales Agent in Southington, CT

    I have been working at The Hartford full-time for more than 3 years

    Pros

    PTO, great and nice people, fun times. good work from home ability, good hours, good benefits. good systems, easy to sell

    Cons

    No money, boring, crazy people to work with and talk on phones with, terrible scripts to follow, too much drama, no advancement

    Advice to ManagementAdvice

    Pay more $$$

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Admirable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    flexible, work from home, dedication to community, 200 year old company, vigorous future investment

    Cons

    like most companies, recently eliminated pension, frequent organizational changes, recent changes to comp plan has most sales and service employees very unhappy, comp plan changes resulted in employees feeling less than valued, especially after a profitable year. feedback from management happens only once per year. company does not have a way of dealing with harassment or bullies if that person is in a visible position. over past few years hundreds of jobs have been outsourced to india.

    Advice to ManagementAdvice

    provide feedback to employees more than once per year, take action against bullies even if it means loss of revenue, harassment should not be tolerated, stop changing the comp plan and stop reducing the comp plan each year. please stop outsourcing jobs oversees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Underwriter assistance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter Assist  in  San Antonio, TX
    Current Employee - Underwriter Assist in San Antonio, TX

    I have been working at The Hartford full-time for more than 10 years

    Pros

    Work from home is available. Great work life balance.

    Cons

    Medical benefits out of pocket expense has increased over the years. Expensive!,,,

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Professional, collaborative company dedicated to integrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Consultant
    Current Employee - Business Consultant

    I have been working at The Hartford full-time for more than 5 years

    Pros

    Large, tenured company with name recognition means a certain level of job security. Pay was consistent with the industry. A lot of experience and strong training/mentorship program means you won't be thrown to the wolves in a new position. Strong focus on work/life balance.

    Cons

    Corporate HQ can be VERY clicky/political, and people who aren't as qualified or tenured often get promotions over more qualified candidates simply because they "play the game" better. Very reactive company, so the pendulum often swings wildly from year-to-year in terms of focus: sales/profitability, compliance/ease of doing business.

    Advice to ManagementAdvice

    Need to develop ALL employees, not just those who are visible and vocal.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great benefits, base compensation is a little low for the industry but they have incentives to make up for it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agency Care  in  Windsor, CT
    Current Employee - Agency Care in Windsor, CT

    I have been working at The Hartford full-time for less than a year

    Pros

    Plenty of opportunity for career growth if you apply yourself.

    Cons

    Training is very intensive and you can't miss any time.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Lake Mary, FL
    Current Employee - Director in Lake Mary, FL

    I have been working at The Hartford full-time for more than 10 years

    Pros

    Advancement, personal growth, training, culture, benefits

    Cons

    Work life balance is a personal issue.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 6 people found this helpful  

    Good benefits - Hard work - Keep your opinions to yourself

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims  in  Aurora, IL
    Current Employee - Claims in Aurora, IL

    I have been working at The Hartford full-time for more than 10 years

    Pros

    Very good benefits, and one of the few companies still providing annual bonus and 401k contribution. PTO is generous as long as you work twice as hard before and after taking PTO in order to stay current on deadlines, and other responsibilities. They provide a truely contemporary work environment with flexible start times, along with occasional or full remote work opportunities. Most locations do not have a strict old business dress code. Prepare for and accept a 50+ hr work week.

    Cons

    Never criticize a program while it is 'in favor', or you will be ostracized for daring to go against the tide. If you keep your head down and wait it out, someone in the upper echelon will start a movement to change the program and that person will be celebrated as a champion of change.

    The current culture is to limit new hires to recent graduates from select universities. The creators of this 'program' apparently did not consider that had their 'program' been in effect over the last 20 years or so, none of them would have been here to create it. Is it advantageous for any corporation to bring to the table, employees whose only experience is with the same company? Bravo!

    Advice to ManagementAdvice

    I've been with The Hartford for many years now. I've had a good career, and am thankful for that. We are very good at metrics - measuring execution. I have rarely seen leaders held accountable. However, I have seen many talented employees come out of the virtual training environment, and be placed on a team with a leader who has no coaching skills. I've watched these talented employees be pushed out, but I've never seen the same happen to a leader. You measure overall attrition. Don't bury your head in the sand. Find out why people leave.

    We also encourage employees to seek out other roles, learn other lines, become well rounded. But beware to those who take a chance on a role that is not quite a good fit for them. You may have been a top performer in your last role, but you could well be terminated in the next role without any consideration of why there was an epic fail (see previous comment regarding leaders with no coaching skills) or whether there is a good fit elsewhere for an excellent employee with a proven track record.

    Lastly, at the very least please admit the Boys Club exists. Resist the temptation to simply agree with the notion that any limitations to women in senior positions is really their own limitation. You will never experience returning from maternity leave to find your excellent performance rating plummet to 'inconsistent' during your absence. I find it insulting that you feel you are doing your part by telling women to "Lean In". Better that you should mentally note every time you disregard, ignore, or find opinions by your female coworkers unimportant.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time for more than a year

    Pros

    Decent pay
    Good hours
    Pretty good management

    Cons

    Can get boring with same thing everyday

    Recommends

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