The Hartford Reviews

Updated October 17, 2014
Updated October 17, 2014
584 Reviews
3.0
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Hartford CEO Christopher Swift
Christopher Swift
27 Ratings

Review Highlights

Pros
  • good work - life balance - many times you could work from home when needed (in 58 reviews)

  • Benefits are above par, ability to work from home occasionally is a plus (in 41 reviews)


Cons
  • Work life balance doesn't mean working from home is a good thing in many cases (in 32 reviews)

  • It's best to start out in the call center but then move on from it after no more than 2 years (in 18 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    It's about who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    Location, hours, stability, job security, people

    Cons

    lack of advancement, no perks,

    Advice to ManagementAdvice

    Stop focusing on advancing the new hires and try giving attention to those who have been with the company trying to advance.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Was once a decent place to work...hope things turn around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford full-time

    Pros

    The paycheck and some of the benefits. Some good people, but even those seem to be flying out the door more and more, which is really a infinite con.

    Cons

    Leadership that doesn't seem to know what they want to do. Historic management that clearly didn't know what they were doing. Employees that don't seem to have the tools or the skills to compete in the marketplace. Work life balance doesn't mean working from home is a good thing in many cases. Doesn't have the clout it thinks it has. Musical chairs of employees and management. Your traditional corporate politics company, its everywhere.

    Advice to ManagementAdvice

    Purge more of the old guard, from top to bottom.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Average Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    good work - life balance - many times you could work from home when needed. OK benefits, flexible hours

    Cons

    too much politics, outsourcing essential services and degrading quality of service,

    Advice to ManagementAdvice

    reward the right people, communicate, communicate

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 4 people found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Oklahoma City, OK
    Former Employee - Customer Service Representative in Oklahoma City, OK

    I worked at The Hartford full-time (more than 8 years)

    Pros

    Good time off, people are great

    Cons

    Micro managememt to it's most psychotic level. Used to be a phenomenal company. Then they hired horrible sr. management. Bathroom breaks are timed, if it takes you more than 5 minutes to start your competer in the mornings you'll have a manager asking you what's taking so long. Don't ever be caught talking to another employee cause they'll get on to you for that as well. The stress level is so high it's not uncommon to see paramedics escorting people out due to mental breakdowns, heart attacks. IT was recently outsourced overseas so you have a computer problem you have to speak to someone in India that can't understand you and you can't understand them. Meanwhile your manager is upset with you that it's taking so long. You can't even go to your manager to ask a question, you have to ask through a chatroom while talking to the customer. Because calling the customer back hurts your metrics, but if the customer calls back it hurts your metrics as well. Morale is pathetic and management doesn't care. They go through reps like toilet paper.

    Advice to ManagementAdvice

    Stop taking pay and benefits away from the people that have salaries below the poverty line, and then give the CEO a $4 million dollar raise. Doesn't set to well with your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Started out great, financial crisis sent company into spin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Hartford, CT
    Former Employee - Director in Hartford, CT

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Ethical teams, hard working want the right things. Much complexity that is never reduced

    Cons

    work life balance is difficult.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    HR Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Coordinator in Santee, CA
    Former Employee - Human Resources Coordinator in Santee, CA

    I worked at The Hartford full-time (more than 10 years)

    Pros

    Good Company to work~great vacation plan.

    Cons

    Expect to much of employee.

    Advice to ManagementAdvice

    They don't care what anyone has to say.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It was good, I loved the people I worked with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Sacramento, CA
    Former Employee - Customer Service Associate in Sacramento, CA

    I worked at The Hartford full-time (more than 3 years)

    Pros

    You get to help people in their hour of need. It is also a national company so you can have the option of moving within the company to different locations.

    Cons

    The company has lost some very important contracts so their is not a lot of room to advance within the company.

    Advice to ManagementAdvice

    Spend more time with your troops on the ground.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager I in Simsbury, CT
    Current Employee - Project Manager I in Simsbury, CT

    I have been working at The Hartford full-time (more than 5 years)

    Pros

    -Vacation time
    -Bonus structure (above Tier 7)
    -remote work
    -enterprise transformation ( company has made a considerable come back in the last couple of years)
    -salaries are decent

    Cons

    Too much is invested in talent development programs for students fresh out of college, for succession. There isn't much opportunity for this type if training and exposure for those of us mid-career who have just as much drive and ambition.

    Advice to ManagementAdvice

    Develop some rotational programs for seasoned employees who want to develop themselves and gain exposure and visibility to other parts of the company.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Hartford as an intern

    Pros

    Love the work! awesome people!

    Cons

    The pay could be better

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    If you're a managers teachers pet, you'll do fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Hartford full-time (more than 10 years)

    Pros

    has clout with the name recognition to those who don't know any better

    Cons

    used to be an open caring inclusive environment until recently

    Advice to ManagementAdvice

    not enough space here

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at The Hartford? Share Your Experiences

The Hartford

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.