The Harvard Drug Group

  www.theharvarddruggroup.com
Work in HR? Unlock Free Profile

The Harvard Drug Group Reviews

Updated July 31, 2014
Updated July 31, 2014
11 Reviews

2.5
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Jay Levine
5 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Entry level base for above avg expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative Call Center  in  Glendale, AZ
    Current Employee - Inside Sales Representative Call Center in Glendale, AZ

    I have been working at The Harvard Drug Group full-time for less than a year

    Pros

    Good training initially. Benefits after 30 days, CEO top notch, culture one of success and confidence in the marketplace. They have really invested heavily into their customized sales CRM program. Overall a pretty nice place to work and 4 great locations from east to west

    Cons

    Hours are rough. 9-6. too late/early to work a second job - of course if the base was commensurate with sales experience, then we wouldn't need a second job. But there are customer service reps at competitors making more than our meager starting salary and guaranteed commission.

    Health benefits are horrible and adjusted not just by you- spouse - children. Because they discriminate against larger family sizes, greater number of children means greater premium contribution.

    It is supposed to be a job that requires you "build your own base", which means that relationships have to be fostered with pharmacists and support staff and then forged into formidable buying entities that will stay with you for the long haul and grow vertically as your base grows horizontally.

    The problem is that there is a stressful tension between expectation of a one call close for the office vs. your building a relationship built on more than just price alone. Many times the tension is caused by the hovering micromanaging call center director who hounds for dials and sales at your cubical rather than being professional and respecting the "process" of relationship building, meaning the fewer interruptions to the selling process the better.

    There are too many one order wonder one call closes in the react pool to refute my theory. The KPI's are of concern, but the only way to refute their overwhelming conviction that these standards will make you and the company more money, is to consistently and diligently hit the KPI and then bring the results vs promised results, to their attention.

    Advice to ManagementAdvice

    Office managers and directors need to be heard more and seen less. Use email or power points. Be a business professional and hold yourself to a finite number of minutes on a morning team huddle meeting. Everyone's time should be respected as commission sales reps. I am tired of management conducting 30-60 minute daily meetings without justification, and then get on a soap box to say "why aren't you making a first dial until 9:45. . If there is a daily objective or goal speak. A group cheer and hit the phones hard, not down 30-45-60 minutes. There are times when we are listening to our customers and a manager will come over and just start talking to us about something that could have been more professionally handled via email, especially since we can't listen to two people at once. It is rude and disrespectful to interrupt our sales day like that with anything less than a life or death emergency. Silent and steady is what wins the account management race.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Culture - Smaller feel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Livonia, MI
    Current Employee - Anonymous Employee in Livonia, MI

    I have been working at The Harvard Drug Group full-time for more than 3 years

    Pros

    Fast paced, room to learn

    Cons

    Always an abundance of work, sometimes more than you can handle.

    Advice to ManagementAdvice

    I'd like to see more exploration of compensation compared to other companies of similar size and annual revenue. Not just in the area, as that is very skewed, but across the USA.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    The people that work there are nice.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Harvard Drug Group full-time

    Pros

    Nice view from the office

    Cons

    Similar jobs pay 20-25k more in base salary.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Steer Clear

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Harvard Drug Group full-time for more than a year

    Pros

    The people (peers) are nice.

    Cons

    Everyone seems to be miserable here. Leadership has no idea what they're doing, and no strategic direction. It's clear they are working to get the company in a position to sell and then will move on. I have never worked for a company that had no idea who they were and who they wanted to become. Total micromanaging at the seller level - it's ridiculous. This is one of those FIRST sales jobs that you do that will either a) turn you off for sales forever, or b) teach you what you DON'T want in your next job. Pricing is terrible, so they cannot be competitive (it's a commodity environment), and there's no intrinsic value-add above and beyond, so there's no real reason customers should use Harvard. Nearly impossible to sell in this environment.

    Sales compensation is terrible. $24K base plus guaranteed total of $33K first year. After that you're on your own and not likely to surpass sales thresholds to earn above the $24K. Who can live on that? Also - it's paid hourly so you are watched closely (clocking in and out, etc.). Super high turnover because nobody can make any money here other than reps who have been around forever and have the ability to lower their pricing as needed.

    Advice to ManagementAdvice

    Take better care of your employees. Come back to reality. Get clear about who you are and where you are headed. Create a value add for your customers to offset your terrible pricing. Get rid of managers who have zero enthusiasm or experience in an Inside Sales environment. Provide better ongoing training.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Disheartening - a real "we vs. they" mentality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Harvard Drug Group full-time for more than a year

    Pros

    The rank and file people who work at Harvard are fantastic. Very friendly, personable, and helpful. The company is committed to philanthropy and community involvement. Lots of money is raised to help out local charities.

    Cons

    There is a lot of dysfunction at the senior executive level. It's like they can't decide who they want to be when they grow up. There is no clear direction that the company is headed in, no strategic vision that is cascaded out to employees. They change course frequently and employees are left to wonder why and what's going to happen to them.

    The values that the company claims to embrace are a joke - the biggest being "fairness" and "veracity". They post them on the wall and then senior management does the complete opposite.

    Employees and managers on the sales side are allowed to be jerks and bullies if they bring in revenue for the company and management won't discipline them or let them go because they don't want to lose the revenue.

    My advice to you if you're considering working in management here - go in with your eyes open. Don't expect too much from the folks at the executive level in terms of inclusion and instead treat it as an opportunity to broaden your experience so that you can get a better job down the road. Don't fool yourself into thinking that you'll ever become "one of them" - they're a tight-knit group who have been working together for 15+ years and they're not looking to expand.

    If you're looking at taking on a sales position, treat this as a chance to learn the ropes of inside sales. You'll get decent sales training and lots of support from your co-workers and sales managers. It's a tough job, but if you can stick it out for a year, you'll get the experience you need to go on to a better sales job at a different company.

    Advice to ManagementAdvice

    Move to Michigan. Show the employees that you are committed to the long-term success of the company by putting some skin in the game. Hold yourselves to the same standards that you hold everyone else. Do a better job communicating change to the employees so that negative rumors don't run rampant and ruin morale. The CEO needs to get out of his office and spend time walking the floor and engaging with employees at every level.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Just being honest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Sales Manager  in  Livonia, MI
    Former Employee - Account Sales Manager in Livonia, MI

    I worked at The Harvard Drug Group full-time for less than a year

    Pros

    Your peers are all really nice and more than willing to help out with whatever because they all know the managers can't help because they lack the knowledge to help.

    Cons

    Terrible company all around. Not one person in sales- besides managers and higher ups like their job (they like it because they do nothing) no exaggeration. Managers have no clue what they're doing. Almost to the point where it's sad how little they actually know. The only real help you will receive is from your peers. The pay is awful which they know and don't care. It's a stepping stone into the pharma industry so they think they can pay nothing and get away with it. Pricing is terrible which obviously makes it hard to sell product. The commission is paid off of gross profit and NOT revenue. You can sell $50,000 plus in a month and make less than $100 commission ($50,000 in sales is a pretty solid month for someone in their first year which is all anyone ever lasts-if that). They hire managers from the outside. The managers have never sold for Harvard so they have no idea what it's like or how to help you (again you will rely on your peers for everything). One real high up has no pharma experience and came from the lawn care industry? Ha. Which explains why he knows nothing and brings nothing to the table. Turnover is over 50%. They know this and don't care or try to fix any of these problems. The place is a joke. Not trying to bash the company because I'm sour or left on bad terms, I just want people to know what they're actually getting in to.

    Advice to ManagementAdvice

    Ha. They know what needs to be done. None of them care

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Low pay, micro managed, and poor/inexperienced superiors

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Harvard Drug Group

    Pros

    Co-workers are great, and decent benefits.

    Cons

    You're not going to know what you're getting into until you hit the sales floor. It's all smoke and mirrors during the hiring process. During training, you're probably going to think that the "top 100" "product advantage" and "bill over" are going to have pharmacies calling you and that it's going to be easy to get sales. Think again. Management won't tell you how much your commission really is (about 2$ an order) or how to do any of the everyday tasks that you're required to do. You're also going to have to rely on other co-workers for sales tips and just everyday tasks. Line managers won't know anything either since they were hired from the outside. In fact, all management positions are hired from the outside and they do not encourage growth from within. They are only there to babysit you and make sure you're on the phones, and to boost up your ego when you have a good day. Upper management isn't much better. Sales tactics change on a monthly basis without any direction or proven success. All of the accountability goes to the Sales representative and the blame is mostly on them. None of the trainers or managers have worked in pharmacy sales . "Were working on it" or "we'll look into it" will be a very common line you'll hear from management. Whether or not they do is a whole other issue.
    Training is pretty bad considering it's coming from people who never sold anything at Harvard before so they won't be able to tell you what a typical day at Harvard entails. The Leads are beat up too and have been called by multiple reps.

    In addition to that, prices are horrible across the board. They are 10% higher than the other competitors . Almost all the drugs are"price locked" meaning you cannot negotiate below a certain price. The locks are often too high for the market and they won't change. By the way, with all said you're not going to make over 38,000 your first year. For any generic pharmacy sales job it's well below market value. This job isn't going to make you rich.

    If you're new, know what you're getting into. They will attempt to brainwash you into thinking you can make money at this job, but there's a reason why the turnover is well over 50%.

    Advice to ManagementAdvice

    Instead of inventing in managers to police your sales force on calls and plans, why don't you pay your employees a fair market wage?

  9. 1 person found this helpful  

    Great ambitions on a poor foundation. Fundamental business units are not solid which creates constant chaos.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Livonia, MI
    Former Employee - Manager in Livonia, MI

    I worked at The Harvard Drug Group full-time for more than a year

    Pros

    Discount generic pharmaceuticals are about the only high point. Benefits decent to average.

    Cons

    Salary laggards. Less than you'll see elsewhere. High turnover in all areas means your job security in constant jeopardy.

    Advice to ManagementAdvice

    Formalize and document processes to get business units working in harmony instead of dysfunction. If you want to play with the big boys of this industry, there is a lot of maturity to develop internally first.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    They were a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Administrative  in  Livonia, MI
    Former Employee - Server Administrative in Livonia, MI

    I worked at The Harvard Drug Group full-time for more than 5 years

    Pros

    Good people, good challenges, good times.

    Cons

    Far from home so the commute was a challenge

    Advice to ManagementAdvice

    I have none. They were great

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative  in  Livonia, MI
    Former Employee - Inside Sales Representative in Livonia, MI

    I worked at The Harvard Drug Group full-time for more than 3 years

    Pros

    Benefits are pretty good. Co-workers are nice.

    Cons

    Pay not so good. Do not advance from within. They would rather hire someone from outside, even from outside the industry to be managers.

    Advice to ManagementAdvice

    Employees feel like they are being over-managed. To much managment too little employees. Give employess some hope for advancemetnt.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

Worked for The Harvard Drug Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.