The Hillman Group

  www.hillmangroup.com
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The Hillman Group Reviews

Updated July 18, 2014
Updated July 18, 2014
21 Reviews

3.1
21 Reviews
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Jim Waters
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Employee Reviews

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  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Whole Sale Accounts Manager  in  Orem, UT
    Former Employee - Whole Sale Accounts Manager in Orem, UT

    Pros

    They are very friendly great opportunities, solid products.

    Cons

    If you sell a new store you have to stay in the position till end of quarter after store is installed to get commission.

    Advice to ManagementAdvice

    If someone sells a new store they should get paid regardless if they stay through end of quarter or not in that role.

    Recommends
    Positive Outlook
  2.  

    You are the reason why Unions still exist!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Supervisor  in  Cincinnati, OH
    Former Employee - Operations Supervisor in Cincinnati, OH

    Pros

    Very nice clean facility. Management takes pride in making sure working environment is updated and resources are available to get the job done. They did not mind spending money. They also had great training resources and they made a valid attempt to develop their employees. Not always successful but they did try.

    Cons

    CUT THROAT!!! Watch your back!!! Good ole boy network. Management did not like their authority questioned. Not consistent in how they treated or compensated employees. Employees given raises that they did not earn. No diversity in upper or middle management. Shop employees low pay and hard worked.

    Advice to ManagementAdvice

    UPPER AND MIDDLE MANAGEMENT DIVERSITY NEEDED

    Doesn't Recommend
    Positive Outlook
  3.  

    Extremely frustrating for those that put forth an effort.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manufacturing  in  Tempe, AZ
    Former Employee - Manufacturing in Tempe, AZ

    Pros

    Friendly group of people. Job security without the need to perform. No work ethic required.

    Cons

    Stagnant wages. Disenchanted workforce. Ineffective middle management. Turns a blind eye to poor performers and takes advantage of the others. Upper management more concerned with politics and the good old boy network than the concerns of it's hourly employees.

    Advice to ManagementAdvice

    Open your eyes and get a clue. Set some performance standards and weed out the bottom feeders. A happy, solid workforce is a productive workforce.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Representative  in  Nashville, TN
    Current Employee - Field Service Representative in Nashville, TN

    Pros

    Independent work environment. Lots of responsibility. Seem to be well appreciated by management.

    Cons

    Continue to add more lines of product makes it more difficult to service stores effectively

    Advice to ManagementAdvice

    Separate servce duties into project reps and service reps to more effectively give good service.

    Recommends
    Positive Outlook
  6.  

    homophobic company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Sales Associate  in  Boston, MA
    Former Employee - Field Sales Associate in Boston, MA

    Pros

    The only perks are half way decent pay and company car

    Cons

    zero training
    zero leadership
    zero policies to protect employees from discrimination
    expenses are hardly ever paid back

    Advice to ManagementAdvice

    everything needs to change it took me 3 years to get my legitimate expenses reimbursed

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    The Hillman Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Representative  in  Cincinnati, OH
    Current Employee - Field Service Representative in Cincinnati, OH

    Pros

    Great position for someone who wants independence, flexibility, and the ability to make decisions regarding assigned retailers. Management in the field is very good. The accounts are excellent. There are good relationships established between Hillman and the majority of their customers. The product is high quality so you can sell with confidence.

    Cons

    Territory's change regularly so its difficult to be accurately evaluated on results. Increasingly frequent turnover in the field causes significant issues with work/life balance for those covering open territories. Frequent use of temp workers to cover these vacancies.

    The company has discontinued company cars for those in the field. Expect to put at least 25,000 to 40,000 miles on your vehicle annually.

    THIS DOES NOT APPLY TO MANAGEMENT IN THE FIELD AS THEY CONTINUE TO DRIVE COMPANY CARS.

    The company does NOT pay mileage. Instead there is a monthly stipend and a fleet card for gas. This is a good deal for the company and a terrible one for those in the field. The stipend barely covers maintenance costs incurred due to the amount of miles being driven. The employees are the ones who take the hit on the significant depreciation of their cars.

    Turnover in Customer Service & IT very high. There is a continual loop of new people and a soon as they become knowledgeable they leave. This creates significant issues with field operations. IT and anything related to IT is a decade behind. In the past 2 months I have been "on hold" for as long as 30 minutes attempting to resolve an issue at a retailer. Unable to stay "on hold" any longer I have ended the call and had to return another day to resolve the issue. When it was brought to the attention of management we were told to be patient as IT had a lot going on........... well the field has a lot going on too. Penalized for missing deadlines even when its due to IT issues.

    The timeliness and accuracy of planograms and directions on projects, resets and maintenance of product is sketchy. A planogram has been promised for a primary retailer for over a year and still no planogram. This causes an excessive amount of hours being spent on trying to figure out what is needed. If this could be done correctly it would save tens of thousand of dollars in payroll. It's Retail 101 to have easy to read, detailed and accurate planograms.

    The pay is hourly for this position when the industry standard is salary. Expect to make 40% less than other Sales/Service positions. A 1 hour commute is the standard before paid time starts. Driving up to 2 hours per day non paid is ridiculous.

    There are so many good things about working for Hillman. If the aspects noted above would make you miserable then this is not an employer where you would thrive.

    Advice to ManagementAdvice

    Company cars are an industry standard. Eliminating that program shows that the company does not value the very people who service their customers. Beef up IT and all of the programs that the field uses.

    Recommends
    Positive Outlook
  8. 1 person found this helpful  

    victims of their own success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    Pros

    informal, close company, friendly people, executive management very personal and engaged, huge community involvement, steady growth

    Cons

    low salary, limited opportunity for internal growth, people have been doing the same job for 15+ years without being challenged or held accountable for poor performance, weak executive leadership, they abuse the working manager, no time allocated to manage people.

    Advice to ManagementAdvice

    develop your talented employees by challenging them, hire and build a low-mid level management structure, create career paths, executives should be less involved with day to day, create a vision for the company, re-write the mission statement. it's three paragraphs. I've been there 6 years and don't know what it is?

    Recommends
    Neutral Outlook
  9.  

    Great place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Processor  in  Lewisville, TX
    Current Employee - Order Processor in Lewisville, TX

    Pros

    Friendly employees & work environment, safety is #1

    Cons

    Can be physically demanding depending on task

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    It's the #1 fastener company out there.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - International Sales Representative  in  Cincinnati, OH
    Current Employee - International Sales Representative in Cincinnati, OH

    Pros

    working with this company helps you learn allot and meet new people every store you go to .
    Also with a job like this you get to spend allot of time with your family.

    Cons

    i don't see any thing wrong with this company, because every year it keeps growing stronger.

    Advice to ManagementAdvice

    upper management never at no time pushes you around when comes to doing your work. You just do what you go to do and you will be A O K.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Not as promised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Department  in  Cincinnati, OH
    Former Employee - Marketing Department in Cincinnati, OH

    Pros

    Very friendly, lots of in house training available, great benefits. Seems family oriented.

    Cons

    Poor communication between managers. Left hand does not know what right hand is doing. Most employees walk on egg shells and are unsure of their future. Be careful in interview process, with multiple agendas at work, be sure you know which one you are going to be held to account for. This is a very patriarchal company, and management is not forthcoming.

    Advice to ManagementAdvice

    Learn how to support your people, most are afraid of the management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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