The Joint Commission

  www.jointcommission.org
  www.jointcommission.org

The Joint Commission Reviews

Updated September 3, 2014
Updated September 3, 2014
22 Reviews
3.1
22 Reviews
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Mark R. Chassin
12 Ratings

Employee Reviews

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  1.  

    A mission driven organization that is constantly raising the bar on health care quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oak Brook, IL
    Former Employee - Anonymous Employee in Oak Brook, IL

    I worked at The Joint Commission full-time (more than 5 years)

    Pros

    Mission. Dynamic work environment. People know each other and are friendly. Visionary leadership. Good salaries and benefits. A lot of employee activities. Many opportunities to make an impact. Great training programs like on six sigma and change management.

    Cons

    constant demands make work-life balance difficult. Can be professionally isolating because Joint Commission employees don't have natural peer groups. company structure makes decision making difficult. tendency to be conservative

    Advice to ManagementAdvice

    hire senior leaders that are forward looking. consider creating a formal outplacement program so that employees are only expected to stay 5-7 yrs and then leave. consider programs that support employees who travel or work elsewhere.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    JCI is a great company, in spite of its leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Hospital Surveyor - Administrative in Oak Brook, IL
    Former Employee - International Hospital Surveyor - Administrative in Oak Brook, IL

    I worked at The Joint Commission part-time (more than 5 years)

    Pros

    Travel. Professional recognition. Sharing of knowledge around the world.l

    Cons

    There should be more uniformity in how the survey teams interpret the standards. As it is now, the service provided to the international hospitals varies according to the makeup of the survey team, and most importantly, the team leaders.

    Advice to ManagementAdvice

    Surveyors should be paid at a much higher rate than they are presently. International consulting starts at around $500 a day with many being at $1,000 a day. And like it or not, the surveyors are acting as consultants to the hospitals being surveyed. These hospitals look to the surveyors for guidance and almost always appreciate the advice given by the surveyors. If Management really want to make it easier on the surveyors, they should share more of the findings with the teams. As it is now, the teams work in the dark, not knowing how the standards are being scored by all the other teams.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Positive and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Joint Commission full-time

    Pros

    Mission, benefits, personal growth, work life balance

    Cons

    Lack of opportunities for growth

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    13 year employee at Oak Brook Terrace Headquarters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL

    I worked at The Joint Commission full-time (more than 10 years)

    Pros

    The pay and benefits were great. The company mission made me proud to work there and I felt good about the work that I was doing in the early years that I was there.

    Cons

    Management plays favorites. Management in the HR department made biased decisions based on personal opinions, often disregarding company policy, which were often changed to fit the needs of the moment. New job descriptions were created to fit favored candidates or to prevent qualified candidates from being promoted. Felt more like a high school cafeteria than a professional atmosphere. There was a lack of communication between levels of management.

    Advice to ManagementAdvice

    None. Management is not interested in any advice. They have their own way of doing things and that will never change.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Top notch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Surveyor in Oakbrook Terrace, IL
    Former Employee - Surveyor in Oakbrook Terrace, IL

    I worked at The Joint Commission part-time (more than an year)

    Pros

    Flexibility, great processes in place, good compensation.

    Cons

    Travel can be challenging.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Great learning, dedicated staff who don't deserve the "leadership" they have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Joint Commission full-time

    Pros

    The Joint Commission has cache in the healthcare industry; staff get exposure to a wide range of healthcare issues and settings.

    Cons

    Senior leadership don't "play well together", leading to cloak and dagger environment; little to no prioritization; siloed thinking (opposite direction that healthcare needs to go), "turfy"; risk-averse, not entrepreneurial.

    Advice to ManagementAdvice

    Hire senior leaders that are innovative and that encourage and empower staff to do their job. Build a senior leadership team rather than hire individuals that don't work together to achieve organizational goals.

    Negative Outlook
    Disapproves of CEO
  8.  

    Low stress company with great exposure to the healthcare industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Project Director in Oakbrook Terrace, IL
    Former Employee - Associate Project Director in Oakbrook Terrace, IL

    I worked at The Joint Commission full-time (more than 3 years)

    Pros

    The company has great benefits. Their pay is on par with industry standards. The work environment is very low stress.

    Cons

    The organizations is highly bureaucratic and operates in silos. Project are slow to develop and pushing out new services to customers takes much longer than most other companies. There are few growth opportunities at the organization.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    great learning experience in healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Joint Commission

    Pros

    incredible talented people and leaders

    Cons

    nothing to complain about this

  10. 2 people found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at The Joint Commission full-time

    Pros

    Back stabbing working environment. It don't matter what you know there, It is who you know.

    Cons

    Lean Six Sigma is a joke there! IT leadership can't be trusted.

    Advice to ManagementAdvice

    Stop using the word "World Class" which you will never be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Good mission and vision - too many egos and non-accountability at leadership level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director
    Former Employee - Director

    I worked at The Joint Commission full-time (more than 10 years)

    Pros

    Hard working staff - committed despite challenges
    Still cash cow - plenty of working capital
    Lots of health care expertise throughout the organization

    Cons

    Lots of inefficiency
    Big divide in comp between staff and execs
    Unhappy execs stay because golden packages too good to leave
    Joint Commission brand is less and less relevant in health care circles
    Board - little power to change or drive accountability

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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