The Joint Commission

www.jointcommission.org
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The Joint Commission Reviews

Updated January 14, 2015
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3.1
23 Reviews
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Mark R. Chassin
12 Ratings

Employee Reviews

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  1. Helpful (2)

    13 year employee at Oak Brook Terrace Headquarters.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL
    Former Employee - Anonymous Employee in Oakbrook Terrace, IL

    I worked at The Joint Commission full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay and benefits were great. The company mission made me proud to work there and I felt good about the work that I was doing in the early years that I was there.

    Cons

    Management plays favorites. Management in the HR department made biased decisions based on personal opinions, often disregarding company policy, which were often changed to fit the needs of the moment. New job descriptions were created to fit favored candidates or to prevent qualified candidates from being promoted. Felt more like a high school cafeteria than a professional atmosphere. There was a lack of communication between levels of management.

    Advice to Management

    None. Management is not interested in any advice. They have their own way of doing things and that will never change.

  2. Helpful (2)

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at The Joint Commission full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Back stabbing working environment. It don't matter what you know there, It is who you know.

    Cons

    Lean Six Sigma is a joke there! IT leadership can't be trusted.

    Advice to Management

    Stop using the word "World Class" which you will never be.

  3. Helpful (3)

    God help you if you're not a "chosen one"...because no one else will.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Joint Commission full-time (more than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    -Easily identifiable name, prestigious organization
    -Good benefits
    -Decent salary and perks

    Cons

    -Blatant favoritism between leadership and staff
    -Bullying and intimidation is a way of life, despite their written "Safety Culture" list
    -No chance for upward mobility if you're not a favorite, and expect to be sabotaged if you try to advance

    Advice to Management

    I have no advice for upper management because they're the fundamental problem with this organization. My advice to the president is to take a long hard look at your leadership and ask if these are the types of people that will bring in staff that's excited to carry on the mission of the org.

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  5. Helpful (2)

    Great learning, dedicated staff who don't deserve the "leadership" they have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Joint Commission full-time

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    The Joint Commission has cache in the healthcare industry; staff get exposure to a wide range of healthcare issues and settings.

    Cons

    Senior leadership don't "play well together", leading to cloak and dagger environment; little to no prioritization; siloed thinking (opposite direction that healthcare needs to go), "turfy"; risk-averse, not entrepreneurial.

    Advice to Management

    Hire senior leaders that are innovative and that encourage and empower staff to do their job. Build a senior leadership team rather than hire individuals that don't work together to achieve organizational goals.

  6. Helpful (5)

    Does not practice what they preach...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL
    Current Employee - Anonymous Employee in Oakbrook Terrace, IL

    I have been working at The Joint Commission full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    High prestige level in brand name - company has a great deal of (fear driven) credibility in the healthcare arena. They are the "gold seal" standard for healthcare accreditation.
    As an employee, they have an excellent benefits package. They actually offer a pension in addition to 401K matching, which is almost unheard of anymore.

    Cons

    Organizational culture is terrible. Significant "cloak and dagger" type practices in how management handles staffing issues with shocking hires, fires and promotions that do not create a stable and happy workforce.
    There is huge favoritism for some employees and painful treatment for newbies or people who don't play the game according to unwritten tribal rules. It can be a very difficult culture for a new employee.
    The weirdest thing is they have a culture that seems to fear change, progress and success. If you have new ideas or better ways of doing things, be careful how and to whom you make these ideas known. Go-getters are labeled "difficult to work with" and praise for successful projects or work is only given to a team leader, never the individual who made it happen.

    Advice to Management

    Take a good hard look at your "Board Room" mentality. (The Joint Commission has a gigantic and oppressive board room which does nothing to create a sense of working togehter.) Only certain people are invited to the table, and only if they have a name placard in place. Everyone else is held in silence in the gallery and allowed to observe, but not participate. You are missing a major opportunity to move the organization into the 21st century by only listening to those you invite to speak.

  7. Helpful (2)

    Very Poor Environment in the Accounts Receivable Dept.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Accts Receivable Assistant in Oak Brook, IL
    Former Employee - Senior Accts Receivable Assistant in Oak Brook, IL

    I worked at The Joint Commission full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice location & building with parking garage, good health benefits.

    Cons

    Management & H/R do not follow through with resolving areas that need to be worked on. Poor management leads to micro-managing by employees which leads to a toxic environment. Even after several meetings with H/R, the problemed manager did not changed which forced three employees to leave within 4 months! If you are looking to join an orginazation who follows through with listening to their employees, this would not be the organization! H/R does not keep good records of all complaints either, some seem to have never been recorded.

    Advice to Management

    Have Managers who are experienced with how to manage people! There are so many deserving people with great management skills, why keep poor environments, make changes as promised. Employees shouldn't be exposed to terrible environments, managers need to get control of their departments & employees.

  8. Helpful (1)

    Accounts Receivable & Pricing Department - Very Poor Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Assistant in Oakbrook Terrace, IL
    Former Employee - Accounting Assistant in Oakbrook Terrace, IL

    I worked at The Joint Commission part-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice Building and Cafeteria, Decent Benefits

    Cons

    Poor Management, Non Trusting Environment, Employees who disrespect each other. Very unhealthy atmosphere to work in which makes for a long day. Employee turnover is high, 3 employess have left the A/R & Pricing Department in the past 8 months...one of those employees returned to a different department where management/atmosphere is good.

    Advice to Management

    Beware of what goes on outside in your department, this is a very important part of being a manager. Also build relationships with all the employees you manage not just a selected two who feed the manager with information whether that information be true or false. The Joint Commission needs to listen to their employees and make changes where necessary, instead it seems no one wants to deal with the problems....they need to "Walk the Talk".

  9. Helpful (1)

    long-time employee (13 years)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate Director in Oak Brook, IL
    Current Employee - Associate Director in Oak Brook, IL

    I have been working at The Joint Commission

    Pros

    Benefits, reputation within healthcare industry. Joint Commission has a long standing history and is a known leader in setting standards. New CEO has been great asset to the enterprise and has brought great ideas forth about process improvement within the organization (....about time they practice what they preach!)

    Cons

    JCR management very incompetent. Poor businesss skills. Morale is lower than ever (been there 13 years) with no signs of improving anytime soon.

    Advice to Management

    Need some fresh blood in upper management. Hopefully new CEO will recognize this very soon and bring in some more effective leaders.

  10. Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Joint Commission

    Pros

    Great learning opportunities, very knowledgeable staff.

    Cons

    not much to do/ lack of projects for interns

  11. Low stress company with great exposure to the healthcare industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Project Director in Oakbrook Terrace, IL
    Former Employee - Associate Project Director in Oakbrook Terrace, IL

    I worked at The Joint Commission full-time (more than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The company has great benefits. Their pay is on par with industry standards. The work environment is very low stress.

    Cons

    The organizations is highly bureaucratic and operates in silos. Project are slow to develop and pushing out new services to customers takes much longer than most other companies. There are few growth opportunities at the organization.

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