The MENTOR Network

www.thementornetwork.com

The MENTOR Network Reviews

Updated January 24, 2015
Updated January 24, 2015
181 Reviews
2.3
181 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The MENTOR Network President and Chief Executive Officer Bruce Nardella
Bruce Nardella
24 Ratings

Review Highlights

Pros
  • Great mission - the company does good work when it comes to serving people with disabilities (in 7 reviews)

  • Great people to work with and there is opportunity to grow (in 6 reviews)


Cons
  • They are paying new hires more than people working there for years with no raises (in 13 reviews)

  • No raises to reflect the cost of living (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I Feel Supported

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Life Skills Trainer in Portland, OR
    Current Employee - Life Skills Trainer in Portland, OR

    I have been working at The MENTOR Network part-time

    Pros

    Its easy to connect to supervisors and get support or training.

    Cons

    Pay could be better for entry levels.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    The highs and lows

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Direct Support Professional in Somerset, NJ
    Former Employee - Senior Direct Support Professional in Somerset, NJ

    I worked at The MENTOR Network full-time (more than 3 years)

    Pros

    Overtime!!! its beautiful when its allowed. Also loved the bonuses. Most of all the clients. They make it worth while.

    Cons

    Management!!!!! They were horrible. Too much favoritism, pettiness, sneaky things. People trying to set others up and lies. Majority of the managers, program directors and area coordinators need to be replaced.

    Advice to ManagementAdvice

    Keep personal issues.... personal!!! Be professional at work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    High Productivity, Decent Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Centered Clinician (IFCS) in Independence, OH
    Former Employee - Family Centered Clinician (IFCS) in Independence, OH

    I worked at The MENTOR Network full-time (less than a year)

    Pros

    The starting pay was really good. You get reimbursed for pretty much everything and mileage. You make your own schedule and determine when you want to see your families. In this position I learned a lot and gained knowledge in working with families.

    Cons

    You are micromanaged. You have to detail how many productivity hours you were able to make the day before. If you don't make productivity or are on vacation you are expected to work late into the evenings, weekends, and holidays. Productivity was 30 face to face hours per week. Outrageous, especially when your families can live anywhere from Sandusky to Massillon.

    Advice to ManagementAdvice

    Just realize some weeks it is impossible to make productivity especially with the population of people we work with.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Trying to be and do too much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at The MENTOR Network full-time (more than 5 years)

    Pros

    employees care about the consumers and patients and the care provided is something to be hugely proud of.

    Cons

    the corporate functions can't get out of each other's way and are territorial. too many focus shifts and changes.

    Advice to ManagementAdvice

    cooperate

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Love the job not the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSP in Clayton, NJ
    Current Employee - DSP in Clayton, NJ

    I have been working at The MENTOR Network full-time (more than 3 years)

    Pros

    Work well with peers, need better communications, organization, and consistency

    Cons

    Better pay cost of living increase

    Advice to ManagementAdvice

    Support your employees and give raises / acknowledge your hard workers

    Doesn't Recommend
    Neutral Outlook
  7.  

    DSP direct support professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DSP in Miami, FL
    Former Employee - DSP in Miami, FL

    I worked at The MENTOR Network as a contractor (less than a year)

    Pros

    laid back, easy money loving individuals

    Cons

    to many adults with childish ways. grow up we're all grown

    Advice to ManagementAdvice

    watch your managers

    Doesn't Recommend
    Negative Outlook
  8.  

    Fabulous company working toward being the employer of choice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at The MENTOR Network full-time (more than 5 years)

    Pros

    The State Director drives her team to maintain excellent customer service, work life balance, positive feedback and a competitive wage. Other upper level management would make that a better place to work if they embraced the same goals.

    Cons

    Ownership of the breakdown of progress needs to be unified throughout the Upper level management. Support should be consistent, not when the mood strikes them. Wages need to get better for the level of work load.

    Recommends
    Neutral Outlook
  9.  

    A good stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Therapeutic Mentor in Dedham, MA
    Current Employee - Therapeutic Mentor in Dedham, MA

    I have been working at The MENTOR Network full-time (more than a year)

    Pros

    TMs (Therapeutic Mentors/Family Support Specialists) manage their own schedules and they divide their work week up among their client base of seven to nine "persons served." Because the majority of a TMs client base will be school-aged children, most work days do not start before 11 AM, provided you do not have to attend any meetings.

    Working with the clients can be difficult at times but there is a lot of fun to be had. Most of the work takes place in the community so TMs and their clients are encouraged to find creative ways to utilize community resources outside of the office and the home.

    Weekly supervisions with the Program Director(s) provide TMs the opportunity to discuss their cases with their direct supervisors. TMs may vent to their PD, strategize certain types of skill-building, or receive feedback about performance on a consistent basis.

    The Mentor Network's office is a large shared space with a few other programs that all function under the same umbrella more or less, there is always someone around to chat or to discuss your work. The Mentor Network is usually pretty generous with food, too, there always seems to be pizza or Panera Bread or donuts and pastries around somewhere!

    Cons

    Although TMs are compensated for mileage, it is on the low-end in comparison to similar organizations. The Mentor Network services the cities of Boston, Cambridge, Somerville, Brookline, and almost the entire metro region of Boston. TMs may be assigned cases from Maynard, Hull, Plainville, and Natick at the same time. Logistically it can be a hardship for some, although The Mentor Network has recently made efforts to match clients as close to a TMs home as possible.

    Because The Mentor Network is a for-profit organization they are in a constant state of "financial flux." One month the TMs are told their benefits are going to be cut drastically, the next month they are not.

    It can be very frustrating to work for an organization for a few years without a single cost-of-living wage increase and then you are told that the company has had an initial public offering and they are now publicly traded on the stock exchange.

    Advice to ManagementAdvice

    Considering that the Mentor Network has the highest billing target of all the major organizations that offer TM services, the biggest service-area in the state, and that most of its staff live in or around one of the more expensive cities in the country, there needs to be salary increases for TMs and the mileage should reflect the state of Massachusetts standard of 54 cents per mile.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    DSP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DSP in Morgantown, WV
    Former Employee - DSP in Morgantown, WV

    I worked at The MENTOR Network full-time (more than 10 years)

    Pros

    I love the people I worked for and with. I built a relationship with my individuals I help mentor. Great place to work.

    Cons

    Turn over rates. Some people think this is a simple job, its NOT. It takes a special type of person to do this line of work.

    Recommends
    Positive Outlook
  11.  

    REM Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The MENTOR Network full-time (less than a year)

    Pros

    My immediate supervisors have been supportive and we both have high hopes for the experience and ideas I bring to the organization.

    Cons

    As a corporation, too much is being handled on-line through portals, and the human touch is being lost, making employees feel isolated on personally important issues like traditional human resource information.

    Advice to ManagementAdvice

    Keep your promises.

    Approves of CEO

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