The MENTOR Network Reviews

Updated April 14, 2015
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Employee Reviews

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  1. Bad working condition with poor senior management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Boston, MA
    Former Employee - Project Manager in Boston, MA

    I worked at The MENTOR Network

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very little worth describing

    Cons

    Poor senior management, micro management, lousy benefits

    Advice to Management

    Start listening

  2. Residents are great. Management sucks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Support Professional in Superior, WI
    Current Employee - Direct Support Professional in Superior, WI

    I have been working at The MENTOR Network

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The residents are nice to work with. Few employees are nice to work with.

    Cons

    Management doesn't return messages, dishonest, or can't help you in the first place.
    Staff are placed in the house by them self without knewledge on how to care for residents.
    Benefits are not great and $$.

    Advice to Management

    Better than some but still not a great place to work.

  3. Love the job not the pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSP in Clayton, NJ
    Current Employee - DSP in Clayton, NJ

    I have been working at The MENTOR Network full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Work well with peers, need better communications, organization, and consistency

    Cons

    Better pay cost of living increase

    Advice to Management

    Support your employees and give raises / acknowledge your hard workers

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  5. Helpful (3)

    A good stepping stone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Therapeutic Mentor in Dedham, MA
    Current Employee - Therapeutic Mentor in Dedham, MA

    I have been working at The MENTOR Network full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    TMs (Therapeutic Mentors/Family Support Specialists) manage their own schedules and they divide their work week up among their client base of seven to nine "persons served." Because the majority of a TMs client base will be school-aged children, most work days do not start before 11 AM, provided you do not have to attend any meetings.

    Working with the clients can be difficult at times but there is a lot of fun to be had. Most of the work takes place in the community so TMs and their clients are encouraged to find creative ways to utilize community resources outside of the office and the home.

    Weekly supervisions with the Program Director(s) provide TMs the opportunity to discuss their cases with their direct supervisors. TMs may vent to their PD, strategize certain types of skill-building, or receive feedback about performance on a consistent basis.

    The Mentor Network's office is a large shared space with a few other programs that all function under the same umbrella more or less, there is always someone around to chat or to discuss your work. The Mentor Network is usually pretty generous with food, too, there always seems to be pizza or Panera Bread or donuts and pastries around somewhere!

    Cons

    Although TMs are compensated for mileage, it is on the low-end in comparison to similar organizations. The Mentor Network services the cities of Boston, Cambridge, Somerville, Brookline, and almost the entire metro region of Boston. TMs may be assigned cases from Maynard, Hull, Plainville, and Natick at the same time. Logistically it can be a hardship for some, although The Mentor Network has recently made efforts to match clients as close to a TMs home as possible.

    Because The Mentor Network is a for-profit organization they are in a constant state of "financial flux." One month the TMs are told their benefits are going to be cut drastically, the next month they are not.

    It can be very frustrating to work for an organization for a few years without a single cost-of-living wage increase and then you are told that the company has had an initial public offering and they are now publicly traded on the stock exchange.

    Advice to Management

    Considering that the Mentor Network has the highest billing target of all the major organizations that offer TM services, the biggest service-area in the state, and that most of its staff live in or around one of the more expensive cities in the country, there needs to be salary increases for TMs and the mileage should reflect the state of Massachusetts standard of 54 cents per mile.

  6. Helpful (3)

    High Productivity, Decent Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Centered Clinician (IFCS) in Independence, OH
    Former Employee - Family Centered Clinician (IFCS) in Independence, OH

    I worked at The MENTOR Network full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The starting pay was really good. You get reimbursed for pretty much everything and mileage. You make your own schedule and determine when you want to see your families. In this position I learned a lot and gained knowledge in working with families.

    Cons

    You are micromanaged. You have to detail how many productivity hours you were able to make the day before. If you don't make productivity or are on vacation you are expected to work late into the evenings, weekends, and holidays. Productivity was 30 face to face hours per week. Outrageous, especially when your families can live anywhere from Sandusky to Massillon.

    Advice to Management

    Just realize some weeks it is impossible to make productivity especially with the population of people we work with.

  7. Fabulous company working toward being the employer of choice.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR

    I worked at The MENTOR Network full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    The State Director drives her team to maintain excellent customer service, work life balance, positive feedback and a competitive wage. Other upper level management would make that a better place to work if they embraced the same goals.

    Cons

    Ownership of the breakdown of progress needs to be unified throughout the Upper level management. Support should be consistent, not when the mood strikes them. Wages need to get better for the level of work load.

  8. Helpful (2)

    DSP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - DSP in Morgantown, WV
    Former Employee - DSP in Morgantown, WV

    I worked at The MENTOR Network full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love the people I worked for and with. I built a relationship with my individuals I help mentor. Great place to work.

    Cons

    Turn over rates. Some people think this is a simple job, its NOT. It takes a special type of person to do this line of work.

  9. DSP direct support professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - DSP in Miami, FL
    Former Contractor - DSP in Miami, FL

    I worked at The MENTOR Network as a contractor (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    laid back, easy money loving individuals

    Cons

    to many adults with childish ways. grow up we're all grown

    Advice to Management

    watch your managers

  10. Helpful (2)

    The burn our rate is ridiculous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Therapeutic Mentor in New Bedford, MA
    Current Employee - Therapeutic Mentor in New Bedford, MA

    I have been working at The MENTOR Network full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Flexibility, ability to work from home

    Cons

    Expectations are too high, paperwork, salary

    Advice to Management

    Give employees more PTO because burn out is high

  11. Helpful (1)

    Loved it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The MENTOR Network full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Mentor has changed a lot in the past few years. There is a larger team dynamic full of people who want to do things right and not take shortcuts.

    Cons

    The chopping block could always be right around the corner. No annual raises. Caseloads are pretty high.

    Advice to Management

    Keep up with the praise and every little thing you can do for your team goes a long way. Try to plan one staff community outing per year to show your appreciation.

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