The MENTOR Network

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The MENTOR Network Reviews

Updated August 14, 2014
Updated August 14, 2014
152 Reviews

2.1
152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The MENTOR Network President and Chief Executive Officer Bruce Nardella
Bruce Nardella
10 Ratings

Review Highlights

Pros
  • Great mission - the company does good work when it comes to serving people with disabilities (in 7 reviews)

  • Great people to work with and there is opportunity to grow (in 6 reviews)


Cons
  • They are paying new hires more than people working there for years with no raises (in 14 reviews)

  • The upper management has NO long term plan, and are hanging by the seat of their pants (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Mentor executives should be ashamed of themselves!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    There are no longer any pros.

    Cons

    Executives only care about the money and it is all they talk about. Never any talk or trainings that benefit their consumers. You can work at Mentor for 30 years and another person newly hired in doing the same job will make the same money. There is no reward for loyalty. No raises in 7 years!!!! Extremely unorganized!!!! The company policies conveniently change to fit their personal needs. Employees are treated with no respect. You are expected to work 12 to 18 hour days in some positions and paid a flat salary for all your hard work. Caseloads continue to get higher and higher so they can give their executives raises and bonuses and the he'll with the employees and consumers. Benefits are terrible and continue to get worse. Not sure how they have managed to stay in business.

    Advice to ManagementAdvice

    Treat your employees better. Reward your good employees!!! Show at least a little bit of caring towards your consumers and employees. Stop increasing caseloads so your employees can give the consumers the care they deserve and are entitled to. You need to raise the bar on what you determine is acceptable care. There is a HUGE disconnect between the worker bees and the executives and it is so obvious with all your unreasonable expectations. STOP working your salaried employees to death.

    Doesn't Recommend
    Disapproves of CEO
  2. 1 person found this helpful  

    Ive worked there for 3 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    They do try to give you the hours and location you want

    Cons

    The pay should be more for every thing you do and they dont give raises

  3.  

    Loved my residents, didn't love the management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Support Professional
    Former Employee - Direct Support Professional

    Pros

    It is a fun relaxed environment and felt like I was spending the day at home with friends or family. The staff were all fun to work with and when you found people you worked well with it could be an enjoyable experience. I loved the time I got to spend with the residents of the home watching movies, playing games, playing outside, and going out into the community.

    Cons

    There was no support from the management. They were looking at the money and not the safety of the residents or employees. We were not supported with problems going on in the home with out residents but instead given quick fixes to problems that would not go away. The management spent very little time in the home so they did not know what the problems their staff was facing. There was a lack of communication often and things would be changed each time I would come for a shift. The inconsistency was not good for our residents. The job could be great at times but at others extremely difficult and we did not get paid enough for the stress and difficulty of this job.

    Advice to ManagementAdvice

    Go into the homes and spend time with the clients and workers. Know what the problems are so they can be fixed quickly and efficiently. Keep an open line of communication with all workers so they know what is going on in the home and what changes are being made. Look past the money and focus on the safety, health, and happiness of your clients and staff.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    Tough times for DSP's.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DSP
    Current Employee - DSP

    Pros

    Have good ideas for the clients and Programs. The Co seems to be trying harder this year. Hopefully it will improve more.

    Cons

    Not much chance for growth. Loyal workers don't get treated any better, Seems like rules aren't enforced. Some DSP's do little and others do more, yet new hires seem to make more money or close to loyal workers.

    Advice to ManagementAdvice

    Stick with a plan. Communicate with Employees weekly so we are informed. Don't just look at us like a body count. WE have a life outside of Mentor.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Great growth potential!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - AR Coordinator  in  North Andover, MA
    Current Employee - AR Coordinator in North Andover, MA

    Pros

    Great people to work with and there is opportunity to grow. The duties involving your job keep you busy all day long each day! Comprehensive pay and 401K is offered.

    Cons

    Terrible health benefits and no merit increase (for now). Depending on your role, the job might seem repetitive and stale.

    Advice to ManagementAdvice

    Please offer some more incentive to try and be the best employee you can be.

    Neutral Outlook
  7. 1 person found this helpful  

    It has helped me more then words can say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Judah, IN
    Current Employee - Program Manager in Judah, IN

    Pros

    I has helped me to grow it to a better person

    Cons

    Lot of work to be done and needs to add more people to manager team

    Advice to ManagementAdvice

    work hard try new things gain new skills everyday!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Finance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I learned a lot which I was able to transfer my skills to my current job

    Cons

    the pay was way below market rate and increases were even smaller.

    Advice to ManagementAdvice

    if you want to keep your employees happy and have them stay longer, reward them well

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Rewarding work, but something was off with the local company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Coordinator  in  Las Vegas, NV
    Former Employee - Program Coordinator in Las Vegas, NV

    Pros

    The individuals, their guardians and support team in the community are the best reason to commit yourself to this work. I worked with amazing people and they are the reason that this job is rewarding.

    Cons

    I worked at REM Nevada and something was just off about the place. There was a lack of communication. In hindsight, I think possibly the company felt it best to keep employees in the dark so that they would have leverage if they needed it.

    Advice to ManagementAdvice

    Be honest.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    I learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Coordinator  in  Boston, MA
    Former Employee - Program Coordinator in Boston, MA

    Pros

    Opportunities to learn the field as a young person out of college
    Got to network and find a better paying position

    Cons

    Benefits
    No raises
    Expectations for entry level staff are impossible

    Advice to ManagementAdvice

    Invest in staff so the clients have more consistency.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Has steadily gone down hill with no improvement in sight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This place of employment provides flexible work schedule

    Cons

    - No pay raises in over 9 years
    - Extreme Micro management
    - Create policies without looking at the trickle down effect - results in more policies in a continuous cycle
    - Bonuses are not individually based nor are they office based but state based- so no matter how hard you work or your office works if someone somewhere else in that state is slacking you're penalized
    - Management lacks hands on experience to know what the employees deal with daily
    - Mileage reimbursement is minimal - increased by .02 cents during my employment - close to .20 less than the federal rate of .55 a mile
    - Workers feel under appreciated and over-worked - management acts like they are interested in the employees but when issues are brought up they are minimized or the
    - Issue at hand is never addressed, rather a "policy" is made that still doesn't address the issue at hand but creates more issues
    - Health insurance is terrible - premiums are cheaper post tax if sought through a broker - the premiums are set with the company only providing approx. $200 per paycheck no matter what plan is chosen so that they can then pocket the money for each employee that chooses to seek coverage outside of MENTOR - this means a fattening of the wallet for the executives
    - Behind times in technological world, expecting employees to be able to function while on the road with old flip phones that have no internet capability
    - Paperwork is very redundant, frequently you are entering the same information on multiple forms, these need to be condensed and issue has been brought to management but no change in the 12+ years there

    Advice to ManagementAdvice

    Address all the issues that are Cons, these are all pertinent to getting and keeping quality employees rather than constantly retraining and re-hiring new employees. Get in touch with the employees on the ground and trust their judgment. If you hope to retain quality employees then open up your checkbook and provide better pay, mileage reimbursement, and benefits. Upgrade technology so that the employees can be more efficient and not tied to a desk when expected to also be out in the field. Cease the micro management, it results in constant frustration and decreased moral of employees always having to second guess what they are doing. Think a policy through and examine the trickle down results prior to implementing a poor ineffective policy.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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