The MENTOR Network

  www.thementornetwork.com
  www.thementornetwork.com

The MENTOR Network Reviews

Updated December 22, 2014
Updated December 22, 2014
170 Reviews
2.0
170 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The MENTOR Network President and Chief Executive Officer Bruce Nardella
Bruce Nardella
20 Ratings

Review Highlights

Pros
  • Great mission - the company does good work when it comes to serving people with disabilities (in 7 reviews)

  • Great people to work with and there is opportunity to grow (in 6 reviews)


Cons
  • They are paying new hires more than people working there for years with no raises (in 13 reviews)

  • No raises to reflect the cost of living (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Don't expect to get paid.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The MENTOR Network

    Pros

    Clients are wonderful. I love to visit with the and see how their day is going. They are always happy and the mentors they live with are very welcoming.

    Cons

    Never get paid on time.
    Still have not been paid for the month of June and have already finished my hours for the month of July. No one can get a hold of corporate. The admin can only email corporate with questions or concerns. There is no phone number to call when a complaint needs to be made.
    Company has a serious lack of communication.

    Advice to ManagementAdvice

    Get your acts together and maybe there won't be such a high turn over rate.
    I'm a contracted massage therapist.

  2. 2 people found this helpful  

    Resigning from this company was one of the best decisions I've ever made in my career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Family Centered Specialist in Frederick, MD
    Former Employee - Family Centered Specialist in Frederick, MD

    I worked at The MENTOR Network full-time (more than an year)

    Pros

    Idealistically, the company has good intentions about being a strong community resource to help families and children in need. In practice, what appeared to me to be the most important part about doing business was how much money the company could bill from the federal government. And to the men and women working in direct contact with these marginalized groups of people day in and day out the coffers were closed.

    Cons

    "Bill or die" should have been this company's edict due to the fact that from upper management down to the entry level employee the impression was given that the only thing that mattered was quantity over quality. Very disheartening in a field where serious issues in the lives of client's in dire straights took a backseat to billable hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Very disorganized and inconsistent company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Director in Mankato, MN
    Former Employee - Program Director in Mankato, MN

    I worked at The MENTOR Network full-time (more than 3 years)

    Pros

    If you enjoy working with individuals with disabilities this field is very rewarding. There are always opportunities to advance and to move within the company nation wide as well.

    Cons

    The bottom line appears to be the most important thing to this company rather than quality training of staff (on all levels- there is NO training guideline for management positions even!) It is difficult to provide quality services with such poor training from the top down. The Mentor Network is just the "parent" company to many other agencies. However Mentor provides guidelines, rules, and forms (oh good lord the ever changing forms) when it is clear the individual creating them has not worked in the field directly to know what realistically occurs day to day. The inconsistencies between Mentor and REM are so large that it seems even upper management can't keep straight whose rules to follow. Of course the company is so large that it does truly depend on what area/region you are working in and how the specific management team handles this awful situation. It is very surprising that more unions have not been created to fight this corporation.

    Advice to ManagementAdvice

    Focus on training staff and management. Lessen the workloads of management so they are able to provide the service they love to provide rather than be stuck at their desks doing the work of three or four positions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    INCREDIBLE team of dedicated, committed employees serving inspiring individuals across the country.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Talent Manager in Boston, MA
    Current Employee - Talent Manager in Boston, MA

    I have been working at The MENTOR Network full-time (more than an year)

    Pros

    I truly hope to retire from TMN, I love my job and the people I work with. The best part of working here is the mission - to serve, serve well, and serve more - our consumers are inspiring and tie us back every day to why we work here. We have such amazingly loyal and dedicated employees - makes me so proud to say I work here. I've only been here for a year & a half, but I am constantly impressed by how many of our employees have been here 24, 16, 28 years... and on and on, often I am the least-tenured person in a meeting, that doesn't happen in a lot of places.

    Cons

    Some of our jobs are the "toughest job you'll ever love!" I embrace how rewarding our environment can be, but it can be challenging with the scale of what we do and the limited resources we have.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Coordinator in Saint Paul, MN
    Current Employee - Program Coordinator in Saint Paul, MN

    I have been working at The MENTOR Network full-time (more than an year)

    Pros

    Very supportive environment. Genuine concern for the individuals who reside there.

    Cons

    Program coordinators and program directors will make or break the house. If you have good ones you'll love your job if you have bad ones you'll be miserable. If you're not happy in your current house I'd recommend transferring before giving up on the company.

    Advice to ManagementAdvice

    Better pay and benefits!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Worst organization I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Support Professional in Bend, OR
    Current Employee - Direct Support Professional in Bend, OR

    I have been working at The MENTOR Network full-time (more than 3 years)

    Pros

    Flexibility in work hours is the only pro I can think of. The house I work for really tries to accommodate every person's hours that work best for them, their time off requests, and any adjustments that need to be made.

    Cons

    Management is terrible. Direct support staff is treated like the bottom of the food chain. You would think the people actually caring for the clients directly would be treated better, it's no wonder the turn over is so high. I have been with this company for over 3 years and am more than burnt out. I can't get management to hire on any more people to assist me and the program coordinator and site administrator says that my tasks are not their job so when I get overwhelmed caring for 5 clients by myself and ask for help, I do not get any help. Apparently, it is company policy that the program coordinator and site administrator do not do direct support tasks in a fear that boundary lines will get blurred and I would expect them to help when it wasn't needed. Sorry, but when the program coordinator is upstairs watching Family Guy episodes on her laptop and I am scrambling around trying to meet the needs of 5 clients I think that help is necessary. In my opinion respect should be a priority and less focus on the possibility of boundaries being blurred. We are overworked and underpaid for sure. My Program Coordinator gets paid more, works a lot less, and has taken more time off work because of her sick dog than I did when my mom died and three months later my sister died.

    Advice to ManagementAdvice

    Make sure you check in with your program leaders in every facility to make sure they are actually doing their job. I can do the tasks of the Program Coordinator, Site Administrator, and my own direct support tasks more efficiently than my supervisors without wasting the company's time and money. Also, you should treat your direct support staff with more respect, let us have some input....all those hours of sick pay/pto/floater leave/ and vacation that accumulates for our "leaders"....some of that should go to the people who are actually more susceptible to the burn out. Pretty sad when my program leaders are bragging about how much paid leave they get yet direct support staff has to work their butts off to be eligible for up to 2 weeks of pto. This is sickening, I am more than burnt out and now that many of our perks/benefits have been taken away; I can't even find the resources to get help for this burn out. I am seeking other employment and would NEVER work for this organization again. I have never been treated so badly by a company or management as I have with the Mentor Network. Can't even believe this organization is still running with the way they treat their staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    The shared services center in North Andover is one of the most unhappy places to work you could ever find.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in North Andover, MA
    Current Employee - Anonymous Employee in North Andover, MA

    I have been working at The MENTOR Network full-time (less than an year)

    Pros

    This is a national human services company that does great work for the community with traumatic brain injuries, or developmental challenges. The actual "mentors" I get to speak with are really wonderful, patient and kind people. They are the motivation for a lot of employees.

    Cons

    Top-down problems with the management of this company. Horrible executives hiring even worse managers, who are then given the freedom to bring in any number of even worse employees (usually friends or former co-workers). -Appalling disrespectful treatment of A/R and A/P employees by management, causing perfectly rational people to up and quit. -Each employee is made to feel of very little use to the company. If you are not the target today, you'll be made to witness the dysfunction until it is your turn. You could be complimented on Monday, reprimanded on Tuesday, promoted on Wednesday, asked to stay late on Thursday, and then fired on Friday. The very worst HR I have ever seen. There is no estimating how much this company has lost in in employees who could have really taken the company to unheard-of success, but who were fired without reason, or quit because they couldn't take it anymore.

    Advice to ManagementAdvice

    Fix it now. Release bad executives. If you are a bad manager (you know who you are) then change! Stop treating the center as your clubhouse. Show SSC employees that they are the health of the company, and then take care of them. Stop wasting money on more opulent executive offices, and put it towards the foundation of your bottom line so that the mentors can keep doing great work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    in BHRS, don't work here if you actually expect to get paid on time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Therapist
    Current Employee - Mobile Therapist

    I have been working at The MENTOR Network as a contractor (less than an year)

    Pros

    working with the kids can be really great. they'll hire you with little experience and after a few months, you can go on and get a real job.
    supervisor is nice but a little incompetent resulting in not getting paid on time, or being accused of not doing your work because she loses it (how do you lose an email?)

    Cons

    wow, so much to list.
    -not getting paid to write treatment plans but expected to get them done w/in 48 hrs of ISPT meeting
    -paycheck is unpredictable and ALWAYS short
    -spend more time sorting out why check is short than working (not really but it feels like it!!)
    -no pay to drive to/from clients' houses but that's normal for contract
    -other paperwork added that, yep, you don't get paid to do.
    -lame training for paperwork but attitude if you get anything wrong
    -need to ask for info like MA# etc for clients multiple times, it's usually wrong and then YOU don't get paid b/c the paperwork was wrong
    -no pay to actually do paperwork like progress notes but if they're not good enough, they'll get sent back to you for revision (more of your time unpaid)
    -turnover in management and support staff means no one ever knows what's going on
    -"required" supervision is not flexible, have to pay out of pocket for my own supervision
    -if you're having an issue with a client, don't bother trying to talk to your supervisor, she'll forget or say she's too busy to deal with you.
    -feeling really bad for the clients since continuity of services is not good due to the turn over of MTs, BSCs and TSSs.
    -they say the pay is normal for the area but for an MA level clinician, it's really on the low end.

    Advice to ManagementAdvice

    don't give your employees an attitude when you are in the wrong.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    DSP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Support Professional in Portland, OR
    Former Employee - Direct Support Professional in Portland, OR

    I worked at The MENTOR Network full-time (more than 3 years)

    Pros

    Can create a homey environment for their clients. DSPs seem to be the only ones who truly care, and that varies as well.

    Cons

    Low wage, pay freeze for years, extremely high turnover, no rules that are written down. Caseworker should not be client's therapists as well. Conflicts of interest.

    Advice to ManagementAdvice

    You know your faults. Stop lying and trying to make a profit by mistreating the mentally ill AND your staff.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources in Edina, MN
    Former Employee - Human Resources in Edina, MN

    I worked at The MENTOR Network full-time (more than 5 years)

    Pros

    You can feel good about what you are doing - helping people.

    Cons

    Compensation is not on target. Salary surveys need to be done for administrative positions.

    Advice to ManagementAdvice

    Good job at promoting from within - keep doing that.

    Recommends
    Neutral Outlook
    Approves of CEO

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