The MENTOR Network Reviews

Updated August 28, 2014
Updated August 28, 2014
152 Reviews

2.1
152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The MENTOR Network President and Chief Executive Officer Bruce Nardella
Bruce Nardella
10 Ratings

Review Highlights

Pros
  • Great mission - the company does good work when it comes to serving people with disabilities (in 7 reviews)

  • Great people to work with and there is opportunity to grow (in 6 reviews)


Cons
  • They are paying new hires more than people working there for years with no raises (in 14 reviews)

  • The upper management has NO long term plan, and are hanging by the seat of their pants (in 7 reviews)

More Highlights

Employee Reviews

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  1.  

    A health and human service company that has completely lost touch...a sinking ship...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The MENTOR Network full-time for more than 10 years

    Pros

    Easily able to obtain growth opportunities...if you get in with the right people...but the glass ceiling is very low.

    Cons

    1. Very low morale.
    2. No support from management.
    3. Lack of consistency with policies.
    4. Very, very low pay with NO raises...employees unable to keep up with rising rate of inflation.
    5. No recognition for a job well done...just keep spreading yourself thin until burnout.
    6. Profit driven with disregard to how employees are treated.
    7. No balance between work life and personal life - They expect you to eat, sleep, and breathe work - even during your time off.
    8. Unfair to no reimbursement for use of personal property with high expectations to use personal property (vehicles, gas, vehicle insurance, cell phones, working off the clock, etc.)
    9. Expensive benefits with very low wages make them difficult to afford.
    10. Large gap between wages of management all the way down to direct staff
    11. New hires getting paid more than employees already with the company for many years.
    12. Understaffed with difficulty finding new hires to fill shifts due to all of the above...

    Advice to ManagementAdvice

    Respect and acknowledge your employees. Understand that they are the reason why you continue to bring in a profit. Pay them competitively, reimburse them fairly, and respect a balance between personal and work time. Realize that there is a reason why morale is incredibly low and positions are difficult to hire due to all of the above. Continue at this rate, and you won't thrive for much longer...How you treat your employees is directly reflective of the success of your company. As of current, you are heading in the completely wrong direction, a sinking ship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Fast paced and hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at The MENTOR Network full-time

    Pros

    Front-line staff are good people and dedicated to helping families.

    Cons

    Staff spend too much time in meetings and discussing productivity then providing the services

    Advice to ManagementAdvice

    Management needs to streamline processes, reduce required meetings while increasing staff appreciation activities for each layer of the company.

    Doesn't Recommend
  3. 1 person found this helpful  

    I learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Coordinator  in  Boston, MA
    Former Employee - Program Coordinator in Boston, MA

    I worked at The MENTOR Network full-time for more than a year

    Pros

    Opportunities to learn the field as a young person out of college
    Got to network and find a better paying position

    Cons

    Benefits
    No raises
    Expectations for entry level staff are impossible

    Advice to ManagementAdvice

    Invest in staff so the clients have more consistency.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Company Needs a lot of growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Life Skills Trainer  in  Mount Laurel, NJ
    Former Employee - Life Skills Trainer in Mount Laurel, NJ

    I worked at The MENTOR Network part-time for less than a year

    Pros

    great second job. If you need to get a few extra hours on the weekend or at night then this is the perfect job for you

    Cons

    overnight hours on weekend. no social life. You have to work overnight and you have to stay up. the clients are dangerous and scary.

    Advice to ManagementAdvice

    be professional

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Id give them a -10 if I could. HORRIBLE management, no long term plan

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Clinician  in  Wilmington, NC
    Former Employee - Licensed Clinician in Wilmington, NC

    I worked at The MENTOR Network full-time for more than 3 years

    Pros

    The clinicians they have are generally very educated. All of my co workers were dedicated and wanted what was best for the consumer. Everyone was invested in helping each other and they weren't afraid to go the extra mile.

    Cons

    HORRIBLE HORRIBLE management. In the fall of 2013 they downsized, got rid of all of the clinical supervisors, and it all became about the numbers. NONE of their supervisors are licensed clinicians, and it puts the clinicians at the ground level at a horrible liability if &%$^ hits the fan.

    They demand outrageous hours, then demand more, and nitpick everything (ie, worried about grammar on an assessment instead of a legitimate diagnosis.)

    The upper management has NO long term plan, and are hanging by the seat of their pants. They change their minds every month and completely overhaul processes and documents. They arent growing and changing with the MCO demands, but getting smaller and more narrowly focused, which isnt working.

    Instead of supporting, your lead clinicians are the marketing, supervisors, medical billing, advertising, everything.

    Advice to ManagementAdvice

    Have clinical people in management, and realize people have a life outside of work.

    Negative Outlook
    Disapproves of CEO
  7.  

    It's all about making money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The MENTOR Network full-time for more than 3 years

    Pros

    Mission is good if followed with diligence. Too many exceptions to qualily, too much focus on profit.

    Cons

    Understaffed, no raises except Corporate level. Bonuses and million dollar salaries at Corporate level, while direct staff have had no raises in over 6 years. When raises were given, it was 2% max. Work expecations are 10-fold to salaries. No one cares, if you complain , you're told you can leave. Most people do, turnover is crazy. Benefits like medical, so so costly.

    Advice to ManagementAdvice

    This is not Wallstreet, we are supposed to be caring for children and adults, not making millions off them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    A learning process!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Life Skills Trainer  in  Georgetown, KY
    Former Employee - Life Skills Trainer in Georgetown, KY

    I worked at The MENTOR Network full-time for more than 5 years

    Pros

    Helping participants, quiet at night, felt like a home away from home even though it was my job.

    Cons

    Consequences and reprimands were not carried out nor consistent when it came to the participants that were difficult to handle at times.

    Advice to ManagementAdvice

    Listen to the LSTs more and stop judging situations from other opinions and actually communicate more.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Growing too fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The MENTOR Network

    Pros

    Pay is pretty good
    Ability to gain good experience

    Cons

    Company has expanded a lot and is reorganizing. The reorganization isn't going very smooth

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    staff who cannot pass med test is working in home with numerous clients requiring medications..is this QUALITY CARE? Th

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Support Professional  in  Dayton, OH
    Current Employee - Direct Support Professional in Dayton, OH

    I have been working at The MENTOR Network part-time for more than 10 years

    Pros

    cpr/med/first aide training required for the job/paid by REM

    Cons

    Transport of clients in staff vehicles vans taken away/mileage not up to federal reimbursement/ not allowed weekend shift pay/no raises/bonuses/house repairs neglected/house carpet cleaning not done/appliances broken not repaired for a year/roof leaks/property manager asleep on the job? Lawn looks good to neighbors/interiors neglected some clients live within sounds of gunfire, in the Hood. Scarry for clients/staff

    Advice to ManagementAdvice

    staff using cell phones to clock in/out falsifying hours/MED ERRORS JANUARY 1,2014 and today is only the 8th! This is reported to local office...

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Worst Company I ever worked for!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The MENTOR Network full-time for less than a year

    Pros

    There is nothing positive about this company. Stay away, they lie!

    Cons

    They don't care about the clients or the staff. They pay $8.00 an hour, how to they expect anyone to live on that kind of money. Plus we are caring for people, human beings, you would think they would want someone more qualified to work with these people, how many people with good qualifications are going to work for 8. 00 an hour.

    Advice to ManagementAdvice

    Clean house and put some people in that care about their staff and clients. You have a bunch of very angry people taking care of these helpless clients. I seen some horrible stuff done due to their resentment of the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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