The Myers Group

www.themyersgroup.net

The Myers Group Reviews

Updated January 19, 2015
Updated January 19, 2015
14 Reviews
2.5
14 Reviews
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A.C. Myers III
6 Ratings

Employee Reviews

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  1.  

    Not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Duluth, GA
    Current Employee - Anonymous Employee in Duluth, GA

    I have been working at The Myers Group full-time (more than a year)

    Pros

    - I like the people I work with, in and out of my department
    - They make an effort to foster cohesion among employees
    - Industry is interesting
    - Flexibility with working from home depending on department
    - Fair amount of PTO

    Cons

    - A lot of unpaid overtime work
    - Not convinced of business model as the industry changes and we take on more work
    - Some departments have high turnover rates and some are understaffed
    - I expected my salary offer to be about $10,000 higher than it was

    Advice to ManagementAdvice

    Management never has an easy job... but must address the causes of high turnover rates in some departments.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Middle of the road

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Myers Group full-time

    Pros

    Great people, flexible working hours and work from home policy, depending on your department.

    Cons

    Too much overtime is expected, salaries below the industry average, many departments are permanently understaffed.

    Advice to ManagementAdvice

    Bring salaries up to the industry standards so you can hire people with experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Easy company to work for, simple but repetitive job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Agent in Duluth, GA
    Current Employee - Call Center Agent in Duluth, GA

    I have been working at The Myers Group full-time (less than a year)

    Pros

    3 breaks (2 paid 15 min breaks, 1 unpaid 30)
    The relaxed environment
    Working independently
    The job was so simple a 1st grader could do it (conducting surveys and calling doctors offices or patients)
    When in the right season (do not work here in the summer time) you get a substantial paycheck

    Cons

    Very seasonal
    HIGH turnover rate
    Favoritism
    Doing the same surveys over can become redundant
    Supervisors only care about their pockets not anyone else
    Was out of work for 1 month and never got a reasonable explanation except "We ran out of work, or we're trying to get more contracts"

    Advice to ManagementAdvice

    Tell the new hires that your work is only seasonal, especially if they get hired in the off season! Don't hire people and give them this false hope that they're going to have FULL time hours and make them sign a contract with you but when they start working they're barely getting hours. Stop showing favoritism, it's unprofessional and unsettling. Also, stop hiring kids fresh out of high school or college with no experience, interpersonal skills and allowing them to be QM's (Quality Monitors). Pay your workers what they are worth $9 is not enough, give raises to the ones that have been there for the longest and consistently improve. As a company, you collectively need to become more organized. You're more dysfunctional than a person who suffers from schizophrenia psyche!

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Its a good start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cati in Duluth, GA
    Former Employee - Cati in Duluth, GA

    I worked at The Myers Group as a contractor (less than a year)

    Pros

    40 hour work week. Available overtime. Easy

    Cons

    Boring. Favoritism. Cattiness. Too many high school kids.

    Advice to ManagementAdvice

    be professional and make people actually want to show up for work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    blah

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Myers Group full-time (less than a year)

    Pros

    the people made me stay.

    Cons

    most challenging to work with are micromanagers
    seniors seems to be fake

    Advice to ManagementAdvice

    really listen to your people

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    CATI: Working at The Myers Group was a great experience, especially being my first position working at a call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Duluth, GA
    Former Employee - Call Center Agent in Duluth, GA

    I worked at The Myers Group full-time (less than a year)

    Pros

    Great experience talking to people on the phone.

    Cons

    Management is not considered when it comes to understanding your needs.

    Advice to ManagementAdvice

    Business needs is required but life circumstances happens.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Decent pay, no great schedule options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Duluth, GA
    Former Employee - Call Center Agent in Duluth, GA

    I worked at The Myers Group full-time (less than a year)

    Pros

    The entry level pay is pretty good and you don't need any experience. You're almost guaranteed to get the job.

    Cons

    Training was supposed to last 5 days, However the training instructor was new and skipped over important things. By the 3rd day of training we were already on the phones because the company was behind on a project. Lack of good training really impacts how you do your job. Secondly, the schedule options weren't that great. Most people get out between 7 and 9. The lucky ones get out 5 or 6. Very strict work environment.

    Advice to ManagementAdvice

    Oversee training more. Make sure new employees know exactly how to do the job. Consider not calling people as late as 9pm

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Felt like a sweatshop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Duluth, GA
    Former Employee - Analyst in Duluth, GA

    I worked at The Myers Group full-time (more than a year)

    Pros

    Expectations are clear, and you get more efficient over time. Teaches you good Excel skills.

    Cons

    Workload was ridiculous, due to manual processes. Management is poor from top to bottom. Many have not managed in other companies, so they have no idea of best practices. Nepotism and probably fear of a challenge prevents the best leaders from being brought in. They only reason this company is growing is that they're in a growing niche. Company on-boarding was laughably bad. Compensation was too low for the amount of work.

    Advice to ManagementAdvice

    Clean house!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    customer service manager

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Duluth, GA
    Former Employee - Manager in Duluth, GA

    I worked at The Myers Group full-time (less than a year)

    Pros

    location in duluth is good.

    Cons

    terrible director, and ALOT OF NEPOTISM

    Advice to ManagementAdvice

    i was a mgr, but

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center in Duluth, GA
    Former Employee - Call Center in Duluth, GA

    I worked at The Myers Group full-time (less than a year)

    Pros

    They like to give us free food once in a while

    Cons

    The paid is horrible for what we do.

    Advice to ManagementAdvice

    They need to check their QM because they just sit around doing nothing,.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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