The North Face

  www.thenorthface.com
  www.thenorthface.com
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The North Face Reviews

Updated September 11, 2014
Updated September 11, 2014
79 Reviews
3.5
79 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The North Face President Todd Spaletto
Todd Spaletto
20 Ratings

Review Highlights

Pros
  • Casual environment, and great discount (in 9 reviews)

  • The employee discount (50%) was better than any other retail store I've worked for before (in 4 reviews)


Cons
  • IT systems are outdated and slow down productivity, Lotus notes for an email program (in 4 reviews)

  • Long hours, not much room for advancement (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, great corporate environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Alameda, CA
    Current Employee - Analyst in Alameda, CA

    I have been working at The North Face full-time for less than a year

    Pros

    Competitive Pay, Great management team and employees all around. Health and wellness programs and a gym on site with showers. o

    Cons

    In alameda, which could be a pro depending on where you're coming from. The commute from the city can be done on the ferry very easily, but it still adds up.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Mixed feelings

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  San Francisco, CA
    Former Employee - Visual Merchandiser in San Francisco, CA

    I worked at The North Face full-time for more than 5 years

    Pros

    Worked with my school schedule.
    Not much else... It was not a good experience for me. I worked very hard for this company, nothing ever in return.

    Cons

    No support from corporate.
    Micromanage and old retail tactics from directors.
    No security in flagship store, with loads of open theft and vandalism to store.
    No respect for retail staff.
    HR was not effective or sympathetic.
    Health risks in basement work area.
    Not enough staff to support visuals.

    Advice to ManagementAdvice

    Just care and motivate staff recover the floors during down time. Too many got away with just hanging out and chatting during down time.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Short lived...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Sales Associate  in  Birmingham, AL
    Former Employee - Full Time Sales Associate in Birmingham, AL

    I worked at The North Face full-time for less than a year

    Pros

    Fun work, nice people, work sponsored activities were cool

    Cons

    "Full time" means 30hrs in the off season, aka over half the year. No commission they just give you in store gift cards.

    Advice to ManagementAdvice

    The whole help hotline is a joke... Managers close to the DM are openly "untouchable"

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company with some great, wholehearted people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Central Valley, NY
    Former Employee - Retail Sales Associate in Central Valley, NY

    I worked at The North Face part-time for more than 3 years

    Pros

    Good people created a great office culture. Reaching bonus more than 50% of 4 years with the company was also great. If you are an avid skier/snowboarder or go to the gym often there are great perks that go along with working for TNF

    Cons

    Pay is minimal, especially compared to related stores. When they cut hours, they really cut hours.

    Advice to ManagementAdvice

    Be considerate of the whole team. Favorable schedule making for certain age groups created a rift between the team.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    An absolutely terrible company to work for. Don't do it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Woodburn, OR
    Former Employee - Anonymous Employee in Woodburn, OR

    I worked at The North Face full-time for more than 3 years

    Pros

    Employee discounts, easy product to sell which makes it easy to please customers and do well in sales

    Cons

    Hardly any chances for personal growth, this comany does not care about its employees AT ALL-only money and customer driven. They talk about adventure and living the brand but don't give their employees time requested off. You have to work very hard to grow within this company but once you're at the top you can get away with doing nothing. Forget about every getting a raise. I worked for this company for 4 years and got only the 1 percent raise per year. This is not because of being a lazy worker as I have now moved onto from this terrible company and have had two promotions within one year at another.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Good company to gain outdoor retail experience but not to grow career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA

    I worked at The North Face part-time for more than a year

    Pros

    Great training on products, fun active enthusiastic work culture that supports outdoor recreation hobbies, fairly easy to get time off when needed except during winter holiday season, a great way to meet outdoor enthusiasts (both customers and pro athletes), great employee discount on products.

    Cons

    Company has progressive products, but is operated in bureaucratic manner- slow to make organizational or operational changes- not agile. Very little upward promotion from stores, with mostly outside hiring at corporate level-- many knowledgeable and loyal retail employees eventually leave company to find their career elsewhere. Corporate hiring is slow process, sometimes taking months for an applicant to receive a response of interest. Management focus, especially in retail organization, is about enforcing policies and procedures, and monitoring employee checklists and productivity, rather than trusting and empowering their employees to succeed in a positive manner. Store staff available shift hours vary by season (winter is busy season) and by store revenue. If business is slow one month, staff hours can be reduced the next, forcing trained knowledgeable employees to find second jobs or altogether new jobs. During these slow periods, in-store customer service and customer experience levels suffer as stores are operated on minimum staffing levels to save on store budget.

    Advice to ManagementAdvice

    Promote more internally based on product knowledge, work ethic and brand loyalty. Most top-producing experienced retail staff are smart, brand-loyal and are capable of ramping up to a corporate position- reward them by giving them a chance to succeed. Manage people in more collaborative, empowering environment that fosters success of employee and store sales.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Motivated, Creative Company, But...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The North Face full-time for more than a year

    Pros

    Talented management and many avenues for professional growth
    Great benefits
    Casual, friendly work culture

    Cons

    Very corporate at times, being at part of the Vanity Fair Corporation. People should be promoted WAY sooner than they are, often due to so many layers of corporate approval needed.

    Advice to ManagementAdvice

    Spend more time interacting with the talent you hire. They are eager to learn from you and eager to share new ideas.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great company to work for, until it isn't...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at The North Face full-time for more than 3 years

    Pros

    Pay/Benefits competitive if not better at management level. Great room for growth if you are willing to put in the effort to move up, especially if your willing to relocate quickly. A lot of fantastic people working at both the store and corporate levels.

    Cons

    Communication among corporate departments is a mess. As such, communication from corporate to store management is slow and inconsistent. Brand is in a heavy growth mode, which is great, however the older existing store are where the money is being made, and those stores are being neglected, especially in the Outlet group. Technology is grossly behind industry standards, continued training for existing managers consists of "figure it out", and HR issues are often ignored by corporate partners.

    Advice to ManagementAdvice

    Great employees, from part-time to management, are getting frustrated and burnt out, primarily because standards and expectations are being put in place without the resources to actually hit those standards, especially in older stores. New stores are exciting, but growth is futile if you don't maintain the core business. Communication from corporate is inconsistent and often temporary quick-fix solutions. Empower your people to be successful, and then trust them to perform. (example: Requiring managers to partner with HR on issues that should be handled at store level, especially when HR takes too long to respond to issues, and instructs to "write it down for next time") A lot of valuable assets have invested time and effort into this brand, and when that investment isn't returned, they'll go somewhere where it is. (REI, anyone?)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Fast pace typical retail environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Sales Associate  in  Columbus, OH
    Current Employee - Full Time Sales Associate in Columbus, OH

    I have been working at The North Face full-time for more than a year

    Pros

    discount was amazing! full time benefits included health insurance which was a great perk too

    Cons

    not a lot of room to grow and surrounded by typical retail associates

    Advice to ManagementAdvice

    spot on

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    An alright place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The North Face part-time

    Pros

    There was a good discount, and the company offered some decent sales bonuses.

    Cons

    The pay wasn't justified. There weren't any opportunities to really grow with the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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