The North West Company

  www.northwest.ca
  www.northwest.ca

The North West Company Reviews

Updated September 26, 2014
Updated September 26, 2014
15 Reviews
2.8
15 Reviews
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Edward S. Kennedy
11 Ratings

Employee Reviews

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  1.  

    Pretty good company but some of the best people I've met.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The North West Company full-time

    Pros

    People from all over the world work here so there's a lot of diversity. So much to learn.

    Cons

    Training is difficult because there aren't any instruction manuals, everything is learn as you go.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    My first time and the best of me.

    Current Employee - Mantnaince in Bronx, NY
    Current Employee - Mantnaince in Bronx, NY

    I have been working at The North West Company full-time (more than an year)

    Pros

    I had worked for a Work study program and a Puerto Rican dare care center and I liked working with kid's.

    Cons

    I am a clean person like to see everything as clean as possible like to be on time and finish my job on time

    Advice to ManagementAdvice

    I always ask if I don't understand something I also have other experience that will be use for the growth of the Company

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good Company to Start Your Career and Get Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Category Manager Assistant in Bellevue, WA
    Current Employee - Category Manager Assistant in Bellevue, WA

    I have been working at The North West Company full-time (more than an year)

    Pros

    It is very easy to get in the door into the lower positions and possible to build up good experience and knowledge of all aspects of the retail grocery industry. Unfortunately they only hire from outside for the better paid positions and it is not possible to move up within the company.

    Cons

    Work is done very inefficiently leading to mountains of busy work that gets passed down the food chain. Huge discrepancies in pay between the workers and the management. No vision or planning from the top and priorities and strategies are constantly shifting. Turn over is very high and there is no institutional memory to draw from: you can count on one hand the number of employees (workers and management) that have been there longer than two years.

    Advice to ManagementAdvice

    Invest in technology and employees to grow the business rather than giving exorbitant performance bonuses to management. Don't over-value in-store retail experience when looking at applicants.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Painfully low morale, No respect or compensation for excellence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - International Division in Bellevue, WA
    Current Employee - International Division in Bellevue, WA

    I have been working at The North West Company

    Pros

    Lots of openings, so if you are proactive you may be able to move up.

    Cons

    Serious trouble with treatment of employees leading to low morale. All about squeezing every last cent out of their customer.

    Advice to ManagementAdvice

    Stop burying your heads in the sand about the issues. Acknowledge them and work towards fixing them.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful  

    The opposite of progressive. Innovation is bad word

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Winnipeg, MB (Canada)
    Current Employee - Anonymous Employee in Winnipeg, MB (Canada)

    I have been working at The North West Company full-time (more than 3 years)

    Pros

    Compensation, work-life balance, location, Flexible scheduling

    Cons

    The company is very silo based and very set into the status quo. There is no desire to innovate or improve technologies to help improve the company. Individual departments are more concerned with their individual incentive plans that what is right for customers or the company.

    The company values consultants more than its own employees.

    Advice to ManagementAdvice

    There's a reason that revenues have remained relatively flat. There is no one willing to innovate or improve store processes. There is very little concern for the schism that exists between departments.

    Systems are decades old, but the executives continue to direct funds to the wrong initiatives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Absolutely Horrible! it is beyond me why this company is even allowed to operate in the manner it does in Canada!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Current Management in Unknown (Bangladesh)
    Current Employee - Current Management in Unknown (Bangladesh)

    I have been working at The North West Company full-time (more than an year)

    Pros

    From My experience there is NO positives working with NWC, they say there is room for PIP or Bonus, but that remains to be seen. This Company is a farce. 400 a year raise that's what they call reward for working sometimes 100 hours in 1 week. no compensation for providing relief for other management. Lower management must cover the butt of upper management for nothing not even a thank you. Don't be fooled by the recruitment process sounds so promising until they dump you in a gross staff house, in a remote location, with no support. So many labor laws broken. you'll want to take mental health leave before the first year. Although I have heard major markets division is not as terrible.

    Cons

    No respect for there staff
    Substandard housing for staff, in poor condition and almost condemnable in this case
    They do not honor there promises
    Substandard Facilities
    HR has no regard for the conditions and work environment
    extreme long hours with no over time or compensation
    Laughable raises
    No communication from the higher ups
    Unfair Staff treatment
    Entrapment within northern communities
    Will not provide a transfer even in the most adverse conditions
    no regard for abuse of power by individuals
    Just Plain Terrible Company to work for, do not be fooled by their recruitment videos, they are all cotton candy and fluff.

    Advice to ManagementAdvice

    Listen to your front line staff! they know what's happing in your communities and the stores. stop thinking about the dollar and consider they people who make the money for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The North West Company full-time (more than 5 years)

    Pros

    Community oriented company that cares about its people and its customers

    Cons

    wish I could work there again

    Advice to ManagementAdvice

    keep up your community spirit

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    In The North

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The North West Company full-time

    Pros

    Housing and groceries are paid for by the company. Promotions are there, you just have to outlast everyone else. Benefits are decent. Bonus is good, based on you salary, so it's as good as you make it. You can ask for more than they offer and you'll get it most of the time. Some of the people you meet are amazing.

    Cons

    Long, long hours. Little consideration for work/home life. Complete disregard for employees personal life and stress levels. Do not care how the job is done just want it done and cheaply, then complain when not done correctly.

    Advice to ManagementAdvice

    Rely on the field staff more. Be understanding of the stress that comes with the job. Don't forget it's a whole different world where the stores are located.

    Recommends
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great place to build your experience ... but ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The North West Company

    Pros

    Work environment is good for the most part. Corporate gym and workout activities are excellent. Work to personal life is pretty balanced. No job, if you want to succeed, is an 8 - 4 out the door. If you are a recent grad this is a great place to build experience, but that's about it. You will not get any farther than an assistant. Get a year or 2 in then move on. Bonus structure is very lucrative and is based on a % of your salary. Excellent to see your hard work pay off at the end of the year.

    Cons

    Career succession planning is appalling there. Leadership from the top down, other than Edward K. is suspect in my opinion. Even Edward was judging himself if he's the right leader to move the company forward seeing is that he has been at the helm for 20+ years. That's quite long in CEO years for sure. If you think you are working hard for a promotion think again. I guess like any other business it's really who your butt kissing is how far you will move up. I thought TNWC was different being such a reputable company but no.

    Advice to ManagementAdvice

    The Norwester spirit has been lost for a lot of current employees. That's a shame but business is not all about the fun and games, it's about $$$. Would like upper management to 'sincerely' look at their workers and give them the respect a lot deserve. That would go a long way to have employees enjoy going to work everyday. I would like nothing else but success for the company but leadership is not an easy job and finding the right people for that job is always a challenge.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    A once great company now controlled by greed and dishonesty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Winnipeg, MB (Canada)
    Former Employee - Anonymous Employee in Winnipeg, MB (Canada)

    I worked at The North West Company full-time (more than 10 years)

    Pros

    Gym for employees
    Healthy food in cafeteria
    Dental plan is free
    Chance to work with various charities through company

    Cons

    Expect employees to put in unreasonable amounts of unpaid overtime
    Sketchy location with no security in building or parking lots
    Senior level staff who only worry about their bonus, see employees as dollar signs, not people; mislead staff with false promises and operate without honesty
    Weak HR who work to protect company

    Advice to ManagementAdvice

    You have moved away from what it means to be an NWC employee, serving the North. Get rid of the outsiders at the senior level and start valuing the experience already in the building. Learn to be honest.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

The North West Company Photos

Non-perishable freight arrives once a year by sea. Sea containers provide additional storage outside the store.

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