The Outsource Group

  www.theoutsourcegroup.com
  www.theoutsourcegroup.com

The Outsource Group Reviews

Updated December 11, 2014
Updated December 11, 2014
17 Reviews
2.5
17 Reviews
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Michael A Dimarco
13 Ratings

Employee Reviews

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  1.  

    Birmingham office not supported by corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Birmingham, AL
    Former Employee - Anonymous Employee in Birmingham, AL

    I worked at The Outsource Group full-time (more than 5 years)

    Pros

    Most of the staff were nice

    Cons

    Several managers didn't know what they were doing. The Director was good but always busy. Office is on it's own, no support from corporate.

    Advice to ManagementAdvice

    Make sure managers know what they are doing.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2.  

    Quantity over quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Billet in Wakefield, MA
    Former Employee - Medical Billet in Wakefield, MA

    I worked at The Outsource Group full-time (less than an year)

    Pros

    Some good people to with. Great work schedule

    Cons

    Lab lost my drug test results and HR believed it was best to term position other then retake it.

    Advice to ManagementAdvice

    Value your employees more rather then just a number. Quality over quantity. How you treat your workers reflects as a company whole

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Representative in Earth City, MO
    Current Employee - Client Representative in Earth City, MO

    I have been working at The Outsource Group full-time (less than an year)

    Pros

    Pay is Good and the Building is new. Coworkers are a diverse group. Discounts on cell, rentals, car repairs, movie tickets, etc.

    Cons

    Location. Classroom environment. Small desks. No ergonomics. Work load expectancy. Prefer Quantity over Quality. 3rd party client service assembly line. Leads and UMs don't knkw their jobs. Condescending and disrespectful to older employees. Clique-ish.

    Advice to ManagementAdvice

    Allow employees room to breathe. Offer a raise incentive opposed to a Bonus. Better benefits and bigger desks with 2 monitors.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector
    Current Employee - Collector

    I have been working at The Outsource Group full-time (more than 3 years)

    Pros

    Great pay and bonus structure. The management staff is awesome. Excellent benefits. Potential to earn a raise each quarter. Very employee friendly.

    Cons

    Big parking lot. Have to walk far if you don't get there 30 minutes early. Some of the female employees don't realize their cloths are too tight and have a distorted view on what professional dress is.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Client Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Outsource Group full-time (more than an year)

    Pros

    The pay starts off at $15.00. Its a job

    Cons

    Ghetto Staff, Benefits are terrible and expensive, and change is usually a bad thing. Be careful accepting this job.

    Advice to ManagementAdvice

    Either get with the program or leave.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Low morale, crazy office politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at The Outsource Group full-time (more than 3 years)

    Pros

    Reasonable pay and nice coworkers are the only reasons I stay. Occasionally there is a bonus or contest that provides some temporary motivation.

    Cons

    Office politics are ridiculous, gossip rampant. Office conditions are poor, ac/heat are constantly in need of repair, office chairs, desks, cabinets are often broken and rarely replaced. Communication between upper management and staff is poor and fosters confusion and frustration.

    Advice to ManagementAdvice

    Listen to the staff and fix the heat and air. Tell people what is going on, don't make everything so secretive. Pay attention to your managers, one bad apple ruins the barrel. When staff complain you may want to take more than a cursory look.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Birmingham, AL
    Former Employee - Customer Service Representative in Birmingham, AL

    I worked at The Outsource Group full-time (more than 3 years)

    Pros

    A lot of people contact by phone with provider of services you are billing for. Insurance payors and Dr's offices.

    Cons

    Began working with them 2008 when company brand new in Birmingham, AL however nothing was etched in stone with rules and regulations (what was expected of you) Those issues came up and were changed daily and they were working on a policies and procedure manual when I left employment there July 2011.

    Advice to ManagementAdvice

    Consider the types of policies and procedures for each individual person and departments before making a hire for a new company. They only had two office managers, one hiring and one answering the phones. They did a tremendous job at the beginning when it came to that.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great EO director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Follow Up in Saint Louis, MO
    Current Employee - Follow Up in Saint Louis, MO

    I have been working at The Outsource Group full-time (more than 3 years)

    Pros

    Hours and pay are great

    Cons

    Some UMs are bullies! They have no boundaries...

    Advice to ManagementAdvice

    Watch who you hire as UM-they can put a fake smile on but when it's just them with staff they can be horrible!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Something has changed with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Casselberry, FL
    Current Employee - Management in Casselberry, FL

    I have been working at The Outsource Group full-time (more than 5 years)

    Pros

    Rewarding work, opportunities are possible now that Parallon has taken over.

    Cons

    Upper management too involved in day to day operations. Mangers are not knowledgeable in their roles. Too many dissatisfied employees

    Advice to ManagementAdvice

    Find out why the employees are unhappy....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Do not work here. I wish I could warn people when they come in for interviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO

    I have been working at The Outsource Group full-time

    Pros

    Industry average pay scale. They offer health insurance, dental, etc.

    Cons

    The worst case of micro-management I have experienced in a work place.
    Manager tells direct reports what to do, how to do it and when to do it, giving no latitude to the employee
    All decisions, no matter how small, must go through the manager
    Delegation of authority is absent
    More time is spent reporting on progress (sometimes more than 3 times a week) than making progress
    Input provided by the manager offers little value (e.g., nitpicking).

    Advice to ManagementAdvice

    Hire the right people, encourage (don't push), and leave them alone to do their job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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