The Pantry

  www.thepantry.com
  www.thepantry.com

The Pantry Reviews

Updated November 19, 2014
Updated November 19, 2014
66 Reviews
2.1
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
21 Ratings

Review Highlights

Pros
  • This job is very fulfilling and offers opportunity for advancement (in 3 reviews)

  • you are paid weekly and they have over 1500 locations thru multiple states (in 4 reviews)


Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • Underpaid, impossible to find decent employees that want part time, very small labor hours given to employees, rude customers, no personal life (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    i've had a pretty god experience at pantry so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Starke, FL
    Current Employee - Sales Associate in Starke, FL

    I have been working at The Pantry part-time (less than an year)

    Pros

    it has good benefits if your full time

    Cons

    not enough hours,would love to have benefits

    Advice to ManagementAdvice

    make sure your manageers know what how to manage a store

    Recommends
    Neutral Outlook
  2.  

    good and bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SSA in Kinston, NC
    Former Employee - SSA in Kinston, NC

    I worked at The Pantry part-time (more than an year)

    Pros

    room for growth, many locations, flexible hours and you can go to school and work at a location. in a lot of cities.

    Cons

    not everyone works under the same rules, single coverage, robberies, not a lot of training. you are on your own, basically

    Advice to ManagementAdvice

    managers and district managers should at least know as much as the employees about how to operate a register. Different rules for different employees. low morale. Our old district manager had an interest in our stores and she kept the team in good spirits. We don't have anyone at this time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Store Sales Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager in Wilmington, NC
    Current Employee - Store Sales Manager in Wilmington, NC

    I have been working at The Pantry full-time (more than an year)

    Pros

    Paid weekly, meet cool customers/coworkers/managers from other stores. Paid time off (if you can actually schedule it)

    Cons

    Underpaid, impossible to find decent employees that want part time, very small labor hours given to employees, rude customers, no personal life. District managers and up only seem to care about less important things.

    Advice to ManagementAdvice

    Need to pay more for people that slave away for the company, need to give more labor hours to the store level to meet the outrageous standards especially in stores that are only single coverage.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Hate it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sandwich Artist in Oxford, FL
    Former Employee - Sandwich Artist in Oxford, FL

    I worked at The Pantry full-time (more than an year)

    Pros

    the customers were awesome. other then that nothing.

    Cons

    everything and crappy hour like 10 a week

    Advice to ManagementAdvice

    get your heads out ur butt and get management that actually care about there employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    horrible workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager in Sanford, NC
    Current Employee - Store Sales Manager in Sanford, NC

    I have been working at The Pantry full-time (more than 3 years)

    Pros

    customer interaction daily. paid weekly.

    Cons

    the corporate people are too far removed from the reality of day to day operations. They lose good managers because they expect them to be a cashier most of the day due to cuts in labor. work/life balance is horrible, company doesn't want overtime and only one who is salary is manager. Good employees are hard to find at minimum wage, and only offer parttime.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Not a positive experience. Leadership lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC

    I worked at The Pantry full-time (more than an year)

    Pros

    Some great people work here. Very positive change with the hiring of Dennis Hatchell and CIO change. Nice office in Cary with a great location.

    Cons

    some departments are Toxic which makes for a toxic environment. Quite a bit of internal strife which becomes personal when some don't get there way. I was like working with school yard bullies at times. Pay, benefits and growth opportunities are lacking. Inter-departmental battles are the norm.

    Advice to ManagementAdvice

    Reel in the personalities to right the ship. The interdepartmental struggles squash morale and sabotage project delivery.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Store sales manger; promoted from 3rd shift to assistant mgr to store manager in one year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager in Concord, NC
    Current Employee - Store Sales Manager in Concord, NC

    I have been working at The Pantry full-time (more than 3 years)

    Pros

    Decent pay, and had I personally had a great District Manager and Regional Sales Director. Once you had a good team the store basically ran itself. Fairly simple expectations from corporate. Great comradery with other managers.

    Cons

    Finding and training a good team is extremely hard; not many "great" employees are lining up to work at a gas station. Long hours, the norm is about fifty but it was not uncommon to work up to seventy and sometimes not get a day off for multiple weeks. Sometimes corporate would have a "great idea" that they would hand down unfinished or completely broken and leave the stores to sort out the mess.

    Advice to ManagementAdvice

    Promote the good people quickly before they get away. Adopt a small floating cashier/sales team for each district that include 1 or 2 floating assistant managers, to cover when the inevitable call outs or no-notice terminations take place.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Careless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager in Mims, FL
    Current Employee - Lead Assistant Manager in Mims, FL

    I have been working at The Pantry full-time (more than 3 years)

    Pros

    I really love my customers. Each Kangaroo you go in seems like a family. The relationships between customers and employees are awesome.

    Cons

    This company does not care about anyone. They lose a ton of awesome employees because they throw you around to different stores and do not give an option of wanting to transfer. The part-time hours suck. Management is all over the place. Seems like the District MGR and Regional MGR do not care about lower level employees. Too much is expected and not enough praise.

    Advice to ManagementAdvice

    A choice should be given before you transfer an employee. Treat good employees with respect and keep them happy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Horrible and inhumane

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at The Pantry part-time (more than 3 years)

    Pros

    Only for the desperate. Pantry expects to give low hours but for your job to be your priority.

    Cons

    Single coverage, low pay, no appreciation (but they will "write you up" for things you haven't been told to do). Revolving door for most employees. The Pantry cares only about having "warm bodies." Really good workers are treated the same as terrible workers. If you try to get a raise, be prepared to get fired!

    Advice to ManagementAdvice

    You have some really good people who are ignored. Stop expecting every employee to be good at EVERYTHING.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    You will be frustrated frequently working at The Pantry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry full-time (more than 3 years)

    Pros

    The office in Cary is extremely clean, nice and new and the atmosphere is friendly. The free drinks, and free merchandise samples, are a great benefit. Depending on the department pay is competitive. The company is lean, which allows the employees to take on more responsibility and get a lot more broad experience as well as a significant amount of face to face time with upper management. Also it seems positions are always coming open because people are always leaving.

    Cons

    There is no women in Vice President roles, or women executive leaders.The corporate office runs really lean in a lot of departments. The Pantry rarely promotes within and fills most roles using external candidates. The company doesn't do a great job with developing the pool of inner talent and developing succession plans. The Pantry is a revolving door for Senior Management. It seems every year bonuses, department G&A budgets get significantly smaller. Most corporate support center employees don't get a bonus. Benefits are not great, they make you wait a year to enroll in 401k and company match.

    Advice to ManagementAdvice

    The Pantry should look at the employees (store associates not just corporate employees) as an asset to be maximized. Cutting labor at the store may be a good strategy for a quick boost of profits but this strategy in the long run will kill the Pantry. Turn over will continue to soar and the company will never grow or fight off competitors if The Pantry doesn't change how it does business. At the end of the day you can put all the expensive equipment and programs into a store but if you don't hire and keep hardworking motivated associates that see value in their job you will continue to have poor execution and a continue to offer a poor customer experience. As competition increases Quick Trip and WaWa are going to win every time because they deliver a better customer experience and that drives customer loyalty. .

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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