The Pantry

  www.thepantry.com
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The Pantry Reviews

Updated August 16, 2014
Updated August 16, 2014
61 Reviews

2.2
61 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
20 Ratings

Review Highlights

Pros
  • This job is very fulfilling and offers opportunity for advancement (in 3 reviews)

  • Decent pay, and had I personally had a great District Manager and Regional Sales Director (in 3 reviews)


Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • It seems that upper management does not have a clear strategy or the strategy is always changing (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Store sales manger; promoted from 3rd shift to assistant mgr to store manager in one year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Sales Manager  in  Concord, NC
    Current Employee - Store Sales Manager in Concord, NC

    Pros

    Decent pay, and had I personally had a great District Manager and Regional Sales Director. Once you had a good team the store basically ran itself. Fairly simple expectations from corporate. Great comradery with other managers.

    Cons

    Finding and training a good team is extremely hard; not many "great" employees are lining up to work at a gas station. Long hours, the norm is about fifty but it was not uncommon to work up to seventy and sometimes not get a day off for multiple weeks. Sometimes corporate would have a "great idea" that they would hand down unfinished or completely broken and leave the stores to sort out the mess.

    Advice to ManagementAdvice

    Promote the good people quickly before they get away. Adopt a small floating cashier/sales team for each district that include 1 or 2 floating assistant managers, to cover when the inevitable call outs or no-notice terminations take place.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Careless

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager  in  Mims, FL
    Current Employee - Lead Assistant Manager in Mims, FL

    Pros

    I really love my customers. Each Kangaroo you go in seems like a family. The relationships between customers and employees are awesome.

    Cons

    This company does not care about anyone. They lose a ton of awesome employees because they throw you around to different stores and do not give an option of wanting to transfer. The part-time hours suck. Management is all over the place. Seems like the District MGR and Regional MGR do not care about lower level employees. Too much is expected and not enough praise.

    Advice to ManagementAdvice

    A choice should be given before you transfer an employee. Treat good employees with respect and keep them happy.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Horrible and inhumane

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Only for the desperate. Pantry expects to give low hours but for your job to be your priority.

    Cons

    Single coverage, low pay, no appreciation (but they will "write you up" for things you haven't been told to do). Revolving door for most employees. The Pantry cares only about having "warm bodies." Really good workers are treated the same as terrible workers. If you try to get a raise, be prepared to get fired!

    Advice to ManagementAdvice

    You have some really good people who are ignored. Stop expecting every employee to be good at EVERYTHING.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    You will be frustrated frequently working at The Pantry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The office in Cary is extremely clean, nice and new and the atmosphere is friendly. The free drinks, and free merchandise samples, are a great benefit. Depending on the department pay is competitive. The company is lean, which allows the employees to take on more responsibility and get a lot more broad experience as well as a significant amount of face to face time with upper management. Also it seems positions are always coming open because people are always leaving.

    Cons

    There is no women in Vice President roles, or women executive leaders.The corporate office runs really lean in a lot of departments. The Pantry rarely promotes within and fills most roles using external candidates. The company doesn't do a great job with developing the pool of inner talent and developing succession plans. The Pantry is a revolving door for Senior Management. It seems every year bonuses, department G&A budgets get significantly smaller. Most corporate support center employees don't get a bonus. Benefits are not great, they make you wait a year to enroll in 401k and company match.

    Advice to ManagementAdvice

    The Pantry should look at the employees (store associates not just corporate employees) as an asset to be maximized. Cutting labor at the store may be a good strategy for a quick boost of profits but this strategy in the long run will kill the Pantry. Turn over will continue to soar and the company will never grow or fight off competitors if The Pantry doesn't change how it does business. At the end of the day you can put all the expensive equipment and programs into a store but if you don't hire and keep hardworking motivated associates that see value in their job you will continue to have poor execution and a continue to offer a poor customer experience. As competition increases Quick Trip and WaWa are going to win every time because they deliver a better customer experience and that drives customer loyalty. .

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Store Manager

    Former Employee - Store Manager  in  Jacksonville, FL
    Former Employee - Store Manager in Jacksonville, FL

    Pros

    you are paid weekly and they have over 1500 locations thru multiple states

    Cons

    No long term employee loyalty

    Advice to ManagementAdvice

    focus on the employees who have worked for the company for numerous years instead of hiring part time employees so you can offer less pay and no benefits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    not good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    benefits, company car,company phone

    Cons

    wont you to work 7/24

    Advice to ManagementAdvice

    good ol buddy system

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    1500 locations on east coast

    Cons

    pay is miserable at best
    lack of caring from district managers and higher ups
    hours suck
    store managment busts there butts to make stors better only to be belittled for not doing enough
    Distract managers will "throw managers under bus" when ever they feel like it
    High turnaround in employment

    Advice to ManagementAdvice

    never

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Total lack of caring for anyone except shareholders, customers bedamned.benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Benefits for mgmt team. Weekend off and vacations time IF you can work it in with your labor guidelines.

    Cons

    Very long hours, always short handed due to labor constraints. Employees want to do a good job, and work in a clean organized store. We feel frustrated in having too give something up for "making labor". NO communication from support center, we seem to find things out after the fact. New monthly promotions always wrong 1st day or 2.

    Advice to ManagementAdvice

    Go into other convenience store and see what is working for them. Copy that, don't just give us the less expensive version. Pay and part time hours and raises for new hires are all bad. Full timers with insurance take on a more this is my store attitude than a tired part timer trying to juggle 2 jobs.
    Large stores need to be run differently than low volume.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    No financial stability allowed!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Assistant Manager
    Current Employee - Lead Assistant Manager

    Pros

    It's a job, but not a career.

    Cons

    Everything else. The pay sucks the hours suck they hire to many people for low pay then force them to work under 28 hours, so turn around is extremely high!!! They really don't care about there employees.

    Advice to ManagementAdvice

    Raise salaries and limit part time employees. Focus on full time people who what to work. Mapco pays $11.50 to start kangaroo pay $7.25 to start then pretty much no raises.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Poor training but great access to internal opportunities.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Starting pay is a dollar higher than min. wage.

    Cons

    Training was poor.
    Poor communication between managers.

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