The Pantry Reviews

Updated July 17, 2015
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2.7
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Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
27 Ratings

Pros
  • Paid weekly, meet cool customers/coworkers/managers from other stores (in 4 reviews)

  • Decent pay, and had I personally had a great District Manager and Regional Sales Director (in 3 reviews)

Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • Underpaid, impossible to find decent employees that want part time, very small labor hours given to employees, rude customers, no personal life (in 4 reviews)

More Pros and Cons

90 Employee Reviews

Sort: Popular Rating Date
  1. fantastic,loved the moments working there..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Cashier in Little River, SC
    Former Employee - Associate Cashier in Little River, SC

    I worked at The Pantry full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    people,working with in your community .making them smile when they see your face .they will spend money everyday,a hello,a smile.customers love that

    Cons

    the young people that don't want to work,to keep the appearance up in store.daily cleaning.something everyday can be cleaned.

    Advice to Management

    employ.employee that live in neighborhood of the store.community relation


  2. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Trainee in Winona, MS
    Former Employee - Manager Trainee in Winona, MS

    I worked at The Pantry

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training videos, great atmosphere to work in. Company cares about employees.

    Cons

    Most employees were part time.


  3. good company

    • Career Opportunities
    Former Employee - Assistant Manager in Gainesville, GA
    Former Employee - Assistant Manager in Gainesville, GA

    I worked at The Pantry (More than 3 years)

    Recommends
    Recommends

    Pros

    Advancement quickly good company able to evolve

    Cons

    Short staff lack of help need ppl

    Advice to Management

    Schedule enough staff when there's a ride through


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. It's been great so far...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    Working at Kangaroo Express (The Pantry is the parent company) has been a pretty good experience for me. I work in a store as a manager, and like most retail jobs, you have to have a sense of urgency when working with customers. The company is really trying to clean up the stores and is focusing on selling more fresh food and coffee. I have been treated fairly by my District Manager, and for the most part I work 45-50 hours per week. Salary and bonus are good. I have heard that the management training program has improved since I joined the company.

    Cons

    Sometimes we are short-handed when someone calls out sick.

    Advice to Management

    A tuition reimbursement program would be nice.


  6. We are the Apple of retail (convenience stores and gas).

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The people make it such a great place to work. A very solid company who values its employees. The company consistently strive to keep innovating and improving the customer experience as well as the employee experience. I know first hand that if you work hard and do a good job, you will have greater rewards and opportunities afforded to you. We are the Apple of retail (convenience stores and gas).

    Cons

    The only downside I have experienced is that it is still a job. I may not have been with the company long enough to have discovered more cons, but this company truly values their people and strives for excellence each and every day. We have a new CEO and there is always some uncertainty with a new top dog, but all the whispers thus far are very favorable.

    Advice to Management

    Keep up the good work and please continue to reward us for quality work, especially those of us in the trenches serving the field.


  7. Positive Employment Experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Gainesville, FL
    Current Employee - Manager in Gainesville, FL

    I have been working at The Pantry

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The Pantry promotes from within which means lots of opportunity for advancement. Insurance benefits are available from day one which is always a plus....

    Cons

    Managers are paid salary and sometimes end up working for days at a time without a day off....

    Advice to Management

    Corporate official should work in the field once or twice to get a feel for what its like working at the store level.


  8. Store Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Raleigh, NC
    Current Employee - Store Manager in Raleigh, NC

    I have been working at The Pantry full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This job is very fulfilling and offers opportunity for advancement.

    Cons

    The only con is that stores are open 24 hours and schedules can be long.


  9. Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cary, NC
    Former Employee - Anonymous Employee in Cary, NC

    I worked at The Pantry full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Up to date technology, central location for corporate, good scheduling, some flex scheduling, good working environment with friendly and helpful coworkers, annual bonus

    Cons

    below average salaries, expensive benefits, vacation is low for starting employees, PTO has just been increased from 3 days to 5 days annually, chain of command is not direct, your supervisor may not be your rater

    Advice to Management

    Make lines of responsibility clearer, make managers real managers with full responsiblitiy for all personnel actions


  10. Write-Up Policy Stinks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Lexington, SC
    Former Employee - Cashier in Lexington, SC

    I worked at The Pantry full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good pay, good benefits, flexible hours

    Cons

    Higher ups don't understand what is involved in running a store.

    Advice to Management

    LISTEN to your employees better.


  11. a sales associates' momentary thoughts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Volusia, FL
    Current Employee - Sales Associate in Volusia, FL

    I have been working at The Pantry part-time (More than 3 years)

    Pros

    Challanging, active, and thought provocking. Nice to have some independance as well as suppoort.

    Cons

    low pay, restricted hours, sometimes dealing with stressed folks.

    Advice to Management

    adopt better ordering process to satisfy customers and employees, and all phone numbers for occasional occurances should be combined in a book somewhere, to spare unnecessary management calls and save time. Consider ideas and input from even the lowest on the todumpole.



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