The Pantry Reviews

Updated September 15, 2014
Updated September 15, 2014
63 Reviews
2.1
63 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The Pantry President & CEO Dennis G. Hatchell
Dennis G. Hatchell
20 Ratings

Review Highlights

Pros
  • This job is very fulfilling and offers opportunity for advancement (in 3 reviews)

  • Decent pay, and had I personally had a great District Manager and Regional Sales Director (in 3 reviews)


Cons
  • long hours because employees only get 25 part time (in 6 reviews)

  • It seems that upper management does not have a clear strategy or the strategy is always changing (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    fantastic,loved the moments working there..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Cashier  in  Little River, SC
    Former Employee - Associate Cashier in Little River, SC

    I worked at The Pantry full-time for more than 5 years

    Pros

    people,working with in your community .making them smile when they see your face .they will spend money everyday,a hello,a smile.customers love that

    Cons

    the young people that don't want to work,to keep the appearance up in store.daily cleaning.something everyday can be cleaned.

    Advice to ManagementAdvice

    employ.employee that live in neighborhood of the store.community relation

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    We are the Apple of retail (convenience stores and gas).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Pros

    The people make it such a great place to work. A very solid company who values its employees. The company consistently strive to keep innovating and improving the customer experience as well as the employee experience. I know first hand that if you work hard and do a good job, you will have greater rewards and opportunities afforded to you. We are the Apple of retail (convenience stores and gas).

    Cons

    The only downside I have experienced is that it is still a job. I may not have been with the company long enough to have discovered more cons, but this company truly values their people and strives for excellence each and every day. We have a new CEO and there is always some uncertainty with a new top dog, but all the whispers thus far are very favorable.

    Advice to ManagementAdvice

    Keep up the good work and please continue to reward us for quality work, especially those of us in the trenches serving the field.

    Recommends
    No opinion of CEO
  3.  

    It's been great so far...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Pros

    Working at Kangaroo Express (The Pantry is the parent company) has been a pretty good experience for me. I work in a store as a manager, and like most retail jobs, you have to have a sense of urgency when working with customers. The company is really trying to clean up the stores and is focusing on selling more fresh food and coffee. I have been treated fairly by my District Manager, and for the most part I work 45-50 hours per week. Salary and bonus are good. I have heard that the management training program has improved since I joined the company.

    Cons

    Sometimes we are short-handed when someone calls out sick.

    Advice to ManagementAdvice

    A tuition reimbursement program would be nice.

    Recommends
    No opinion of CEO
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  5. 1 person found this helpful  

    Poor training but great access to internal opportunities.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry

    Pros

    Starting pay is a dollar higher than min. wage.

    Cons

    Training was poor.
    Poor communication between managers.

  6.  

    control payroll,hire and maintain associates,Inventory control,schedule,increase sales,maintain a friendly and clean .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Jacksonville, FL
    Current Employee - Store Manager in Jacksonville, FL

    I have been working at The Pantry full-time

    Pros

    meet great people everyday,always a learning process, store management for at least 10-15 years

    Cons

    up sale to increase Sales ,always look for the best way to keep customers coming back, friendly great team Respect.

    Advice to ManagementAdvice

    My first rule is never feel that your associate should do a job you will not do.
    we always work as a team.I can do trash also.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    its been good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Pantry full-time

    Pros

    good pay for the job

    Cons

    long hours because employees only get 25 part time

    Advice to ManagementAdvice

    Keep employees satisfied

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good job and good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department  in  Cary, NC
    Current Employee - IT Department in Cary, NC

    I have been working at The Pantry full-time for more than 5 years

    Pros

    Really good people at the Corporate Headquarters. A laid back environment with not a lot of stress. Yearly bonuses with some years really good and some just okay. Yearly salary reviews and always at least some kind of raise. Quality, high integrity people and company.

    Cons

    Upper level management has had a lot of instability. Sometimes lack of direction and leadership. It seems that upper management does not have a clear strategy or the strategy is always changing.

    Advice to ManagementAdvice

    Need to be more competitive in fuel prices to increase volume and get customers inside the store. Get rid of the layers of mid to higher level management and some of the dead weight employees to become more efficient and profitable. Stop rewarding those who contribute less and reward those who contribute more.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Over all it was great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Greenville, SC
    Former Employee - Assistant Manager in Greenville, SC

    I worked at The Pantry full-time for more than 8 years

    Pros

    Great chance for advancement with company

    Cons

    All rules should apply to all that apply to one

    Advice to ManagementAdvice

    All rules should apply to all employees.

    Recommends
    Approves of CEO
  10.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Charleston, SC
    Former Employee - Manager in Charleston, SC

    I worked at The Pantry full-time for more than 5 years

    Pros

    Easy work if you follow policies

    Cons

    Too many mgmt changes at corporate, not enough support. Their office help forgets where the money comes from

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    a sales associates' momentary thoughts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Volusia, FL
    Current Employee - Sales Associate in Volusia, FL

    I have been working at The Pantry part-time for more than 3 years

    Pros

    Challanging, active, and thought provocking. Nice to have some independance as well as suppoort.

    Cons

    low pay, restricted hours, sometimes dealing with stressed folks.

    Advice to ManagementAdvice

    adopt better ordering process to satisfy customers and employees, and all phone numbers for occasional occurances should be combined in a book somewhere, to spare unnecessary management calls and save time. Consider ideas and input from even the lowest on the todumpole.

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