The Provident Bank Reviews

Updated March 24, 2015
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2.6
27 Reviews
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Christopher Martin
12 Ratings

Employee Reviews

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  1. Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at The Provident Bank

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Goals are simple compared to other banks

    Cons

    Too much focus on outbound calling, bonuses not relative to branch traffic

  2. Worst experience of my life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller I in Metuchen, NJ
    Former Employee - Teller I in Metuchen, NJ

    I worked at The Provident Bank full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice coworkers and paid time off. They do not have many pros to work here. I would not recommend this to anyone

    Cons

    So many to talk about. First the sales quota is horrible. It is a made up point system that can make or break you. You could lose a sale because the system was not filled in correctly. Also, if you do not make 100 percent of your goal you will be written up. I was a great employee and i made 98 percent of my goal but it still lead to two write ups becuase it was not 100 percent. I was told i was dead weight because i could not get 100 percent of my goal. In addition as a teller i was told to do a call night and I needed to make cold calls and I had to get a Home Equity line of Credit over the phone. If i didnt get one I would have to do a call night once a week until i got one. They degrade you and belittle you. They micromanage you and are always asking what is in your pipeline. I was extremely over qualified for my position but since i could not make my goal I didnt get a raise and was no able to get a promotion. I have a bachelors degree and owned my own business and this place just took everything out of me

    Advice to Management

    We are human not robots. Stop threating jobs everyday. No one is 100 percent everytime. STOP promoting just suck ups. Promote people who deserve it. Rethink your sales goals. Let your employees grow. Pay better

  3. Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service in Edison, NJ
    Former Employee - Customer Service in Edison, NJ

    I worked at The Provident Bank (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Not too many pros. I enjoyed working with my coworkers. And the CEO was very personable but clueless to the day to day operations of the branches.

    Cons

    The problems begins with management and works its way down. Any problems with upper management are brushed under the rug. Employees are treated very disrespectfully. Unreasonable goals for how slow some locations are.

    Advice to Management

    Look at upper management in areas of high turnover.

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  5. Good company but who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Supervisor
    Former Employee - Teller Supervisor

    I worked at The Provident Bank

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Staff and customers were great

    Cons

    Manmanagement some were too friendly with the bosses

  6. Part time teller while attending college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller I
    Current Employee - Teller I

    I have been working at The Provident Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment and paid time off

    Cons

    Entry level position only requires high school diploma

    Advice to Management

    Leadership skills could be improved

  7. Wonderful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at The Provident Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The staff in my branch were the best people I've ever had the pleasure of working with, they were like family to me. The pay was great.

    Cons

    Being part time with no ability to become full time in that branch was a downer. It was slow too.

  8. Teller

    Current Employee - Teller I in Bloomfield, NJ
    Current Employee - Teller I in Bloomfield, NJ

    I have been working at The Provident Bank full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Chairs, coffee machine water machine 45.min lunch break

    Cons

    Hours products the teller system

  9. Provident Bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at The Provident Bank full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good hours short commute nice co workers

    Cons

    no support from back office and policy and procedures are constantly changing

  10. Teller Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Provident Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great co-workers, ok work/life balance

    Cons

    their focus on sales is so bad, you will loose credit for accounts that you open if you do not meet ALL of their specific requirements.

    Advice to Management

    make goals fair and attainable

  11. Lots of problems that no one will correct

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Provident Bank

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible schedule, great co-workers, most branches are close for commuters.

    Cons

    no internal advancement if you are a branch level employee, sales quotas are nearly impossible to achieve, unrealistic expectations of all employees, must be 100% perfect in sales AND service or else you are fired.

    Advice to Management

    Any advice I would give would never be considered. I guess listen to your employees, actually care about the customers, and re-think sales quotas and requirements. I understand all banks are selling products, but make goals attainable.

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