The Reed Group

  www.reedgroup.com
  www.reedgroup.com

The Reed Group Reviews

Updated August 25, 2014
Updated August 25, 2014
29 Reviews
2.6
29 Reviews
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The Reed Group CEO David Roberts
David Roberts
10 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Excited about today and our future!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Solutions Team in Westminster, CO
    Current Employee - Solutions Team in Westminster, CO

    I have been working at The Reed Group full-time (more than 3 years)

    Pros

    Great culture for those who take initiative and want to make a difference. Future is bright. Market leading software has promise for many years of growth and opportunity.

    Great leaders in place to grow in the right direction. Better support and consistency than in prior years. Client focus is both a pro and con because we work extremely hard to have satisfied clients (great culture), but the con is we regularly push software and process boundaries to have happy clients.

    Cons

    Difficult industry to learn with complex business rules. Rapidly changing internal processes focused on growth and change.

    Advice to ManagementAdvice

    Take time to communicate internal changes so others have a shared vision about where we are today and where we are going. The technology teams seem to do that pretty well at RG but not sure about the teams that provide services.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Employees Are A Dime A Dozen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Department in Broomfield, CO
    Former Employee - IT Department in Broomfield, CO

    I worked at The Reed Group full-time (more than 3 years)

    Pros

    Decent pay and newer technology, def. a stepping stone, not a home.

    Cons

    Sweat shop, 'You chose this career' type of overtime with zero loyalty to employee's, either pay or work environment should be better for the 'commitment' you need to make to keep your job. Management is WAY out of touch with the IT industry and job market, open positions sit open for months causing additional work on existing employees (only to not be rewarded for it).

    Advice to ManagementAdvice

    Either make the work/life balance better, treat the employee's better, or start manufacturing sneakers in China. It's Colorado, the IT industry is too good to feel like a crappy employee for giving all you got only to feel average.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Growth killed the culture and values.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Reed Group full-time (more than 3 years)

    Pros

    Nice people to work with, hard working.

    Cons

    Lack of direction and leadership.

    Advice to ManagementAdvice

    Need better benefits and growth opportunities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    QA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology in Broomfield, CO
    Current Employee - Information Technology in Broomfield, CO

    I have been working at The Reed Group full-time (more than an year)

    Pros

    I'm optimistic about the outlook for this company. Great place to work. Great coworkers,Good pay,Good 401k match. I have been working at Reed little more than 2 years in the IT department.

    Cons

    But the QA is out of control. You won't see them in their cubes when you need them to get the job done. Quality of the product is important. You can't deliver poor quality products to clients. This will affect company’s reputation. A good reputation is one of the most valuable assets a business can own. I would say micromanagement is needed on QA.

    Advice to ManagementAdvice

    I know there are a lot of them working hard to run the business including the new CEO. Hiring the best people is crucial to the company’s success.Lay off the people that do not fit, promote people internally and most importantly, maintain and retain the best people.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Sweat Shop

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Westminster, CO
    Current Employee - RN Case Manager in Westminster, CO

    I have been working at The Reed Group full-time (more than 3 years)

    Pros

    Keeps money coming in while you keep looking. Getting ready to leave--oh what a feeling!

    Cons

    Poorest management ever! Constantly knifing their employees. No confidentiality. Don't discuss anything after you enter the den of sharks. And the worst department? HR with half-baked, poorly-trained upper mgmt. who obtained degrees online. Whoopee!

    Advice to ManagementAdvice

    Clean house in mgmt. and get decent people with REAL education to be managers.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    Management doesn't know their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software
    Current Employee - Software

    I have been working at The Reed Group full-time (more than an year)

    Pros

    Co-workers are great. I like coming to work to see them.

    Cons

    HR and management keep to themselves. Benefits are expensive.

    Advice to ManagementAdvice

    Do what you say you do - promote from within and take care of your employees not just yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Senior Executive Pet Project

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Westminster, CO
    Current Employee - Project Manager in Westminster, CO

    I have been working at The Reed Group full-time (more than 3 years)

    Pros

    Great product and services to fill a market that needs what Reed Group has.

    Great rank and file people save the day at Reed.

    Cons

    While every business must make a profit to exist, it appears Reed Group Executives are anxious for a notch in their belt and next opportunity (based on ridiculous profit goals and below average salaries for the non managerial worker). Great place to invest (guess) but below average income potential as an employee. Despite profit success, Reed Group must still ask employees to do the work of 2 people.

    Seems like a lot of things are going well for Reed Group but fails to retain clients.

    Negotiating scope or timeline is not an option; it all must be done on time and quality suffers.

    Advice to ManagementAdvice

    Back up your words to support your staff with reasonable goals and workloads. Back up staff with client engagements instead of sacrificing account managers and client facing staff to bear discrepancy between services promised and what can be delivered.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Mostly Positive, with Room for Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Phones
    Current Employee - Phones

    I have been working at The Reed Group full-time

    Pros

    Reed Group is a company with many good ideas and a lot of potential. Reed Group tries to hire intelligent and hard-working people and I believe they have more success in their hiring choices than many other companies. This may also be because Reed Group does encourage employees to have a healthy and happy life outside of work. Current product knowledge is rewarded, as is knowledge of multiple clients, so all new hires have the chance to achieve early success (within the call center) by showing dedication to learning and to completing the work. Reed Group is ambitious and has a focused vision for the future, and while they are still in transition between dated and current products, as well as a recent acquisition by Guardian, they have a lot of potential. My experience with upper management has been largely positive and even managers who disagree have been generally willing to listen and want their employees to be successful. There is an emphasis on customer service and empathy during training that other call centers would do well to emulate.

    Cons

    Upper management tries to put a positive spin on negative situations, which can make them seem dishonest when they don't intend to be. There can be blatant favoritism within the company and the current culture seems to tolerate this behavior. There is a distinct separation between upper management and their employees, between the call center and IT/tech, and between IT, prod support and development. Reed Group appears to prefer that communication between departments take place solely with upper management and the best way to gain a true perspective on the company is by befriending people in other departments. People not in upper management are quite candid and Reed Group would do well to encourage communication between departments. Generally when upper management is left out of problem solving, everyone genuinely cares about the company, and the finger pointing lessens. Opportunities for growth are highly client-dependent and while this is not necessarily negative, it is worth noting as a necessary part of the culture.

    Overall I would recommend Reed Group to a friend, but not currently. Reed Group has tremendous potential for growth and I believe that this success could drive the company in an even more positive and sustaining direction. However, Reed Group also needs to place more value on what employees contribute in the present. Employees need to feel valued for the effort they put in, and for how much they care about this company. If people felt valued more for quality of service than for quantity of calls and "productivity," the morale could significantly increase and management might still get the quantifiable results they need.

    Advice to ManagementAdvice

    Call volume can fluctuate, even though case load is relatively constant, so the amount of daily and weekly work hours can vary for teams, and this needs to be factored into phone stats. Training has significantly improved in the past few months, but some people could still use more help. I believe employees need to feel that their managers believe in them, and understand that everyone at this company wants to be successful. When employees are told that they are not meeting expectations and they need to "work harder," rather than management being understanding about the increase in demand, morale goes down and this effects team work and cooperation. Upper management needs to stop pointing fingers between departments; all of the employees below upper management find the corporate red-tape to be a time-consuming hindrance. Communication between employees of all departments should be encouraged; rather than people complaining about "those people" not doing their jobs, the company would feel like one big team with the same goal of success. If the software department gets to have an "all-hands" meeting with upper management to discuss the future and potential of the company, people in the call center should be given the same opportunity. All departments are invested in this company and truly desire and work for success.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    It was a good place to work at one time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programmer in Broomfield, CO
    Former Employee - Programmer in Broomfield, CO

    I worked at The Reed Group full-time (more than 3 years)

    Pros

    A good location with open space near by. Most co-workers are nice and easy to talk to. There is plenty of room to advance.

    Cons

    The turnover rate is bad. People get burned out by too many hours of work that gets just gets tossed. Some people there are just plain evil.

    Advice to ManagementAdvice

    Get a plan and stick to it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    You can tell who writes the reviews on this website - management writes the good reviews to attempt to counter truth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Reed Group

    Pros

    great vacation time If you get it

    Cons

    Disorganized, no communication skills, unfair, Back stabbing, unethical, above the rest of the little people treatment from managers and senior team. I know a few that are not incuded in this. Watch out for HR. Horrible raises for employees who do a great job but are not teachers pet.

    Advice to ManagementAdvice

    Try doing what the little people do every day. Try involving and listening to your little people. How about treating your little people as equals and quality and a major part of your success. You never know if one of those little people may manage you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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