The Resort at Pelican Hill Reviews

Updated June 16, 2015
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2.9
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The Resort at Pelican Hill President Ralph Grippo
Ralph Grippo
15 Ratings

26 Employee Reviews

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  1. Featured Review

    Helpful (3)

    Great resort

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newport Coast, CA
    Current Employee - Anonymous Employee in Newport Coast, CA

    I have been working at The Resort at Pelican Hill full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management has great experience so there is a lot you can learn to further your career in hospitality. The resort has a great reputation so you get to work at the top resort in the country. Great benefits for full time positions. Opportunities for advancement. Free meals with each shift plus they provide the uniforms and dry cleaning.

    Cons

    Although there have been past issues with management, they have recently made great improvements and there are new managers in place who are committed to making it a great place to work.


  2. Coliseum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Resort at Pelican Hill part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fun! Fast paced! Good pay + tips. Managers and chefs really wanted to get to know you. The guest you serve expect perfect dinning. Everyone working at the Resort is really happy and wants to meet you. Free lunch! I loved the cafeteria.

    Cons

    First week was hard but then got better. Horrible uniforms.


  3. Helpful (3)

    Bittersweet

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Supervisor in Newport Beach, CA
    Former Employee - Retail Supervisor in Newport Beach, CA

    I worked at The Resort at Pelican Hill full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great pay and a beautiful place to look at

    Cons

    Horrible, horrible management! You will never meet more awful 2faced people than the management that works here! They literally walk around looking down on employees and most of them won't be ashamed to yell at their employees in front of their guests and it's even worse behind closed doors. Their ridiculously high turn over rate should speak for itself!

    Advice to Management

    Get some management training! You can't keep employees around long enough if you're always treating them like they're disposable!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Newport Beach, CA
    Former Employee - Operations Manager in Newport Beach, CA

    I worked at The Resort at Pelican Hill full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Offered 41k, 3 weeks paid vacation, It's a good place to work if you are apart of the click. If you are looking for a career then Irvine Co has great opportunities.

    Cons

    Very unorganized, Staff moral is extremely low and no one wants to be there. It has a VERY high turnover and i can see why as there is no structure, micro managed.


  6. Helpful (1)

    Nice place to be, if you're a guest

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Resort at Pelican Hill full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Looks good on a resume, you're given a free meal a day, (don't touch the lettuce) and they clean your uniform for you.

    Cons

    I worked at Pelican for over a year, I learned real quick that the company only worries about what the guests can see. They have beautiful grounds at the pool, but if you took a look closer you would see that the chairs were falling apart. If you went behind the scenes where only employees could go, you'd see computer systems that are so out of date, McDonald's or Denny's has better systems. Corporate does not understand how to hire correctly, train correctly, or staff correctly. This company is all about the all mighty dollar, doing the bare minimum to just skate by, yet they wonder why they get bad reviews on Trip Advisor and Yelp. It's probably because after reading the reviews and leaving comments saying that "You have personally followed up with the appropriate departments to make changes," is a lie, because nothing changes. This company is all about politics, good luck moving up the ladder. I've had several friends ask me since I left if they should work there, every time I said no. The pay/culture is not worth it.

    Advice to Management

    Stop going to so many meetings, it looks really bad that if there's an irate customer, and it takes 30 minutes - 2 hours to find a supervisor or manager.


  7. Helpful (2)

    Cafe Uno at Pelican Hill Resort

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Caffe Attendant in Newport Beach, CA
    Former Employee - Caffe Attendant in Newport Beach, CA

    I worked at The Resort at Pelican Hill part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Beautiful Place to work. Nice People.

    Cons

    Horrible Management. Horrible hiring.

    Advice to Management

    Improve hiring. Treat employees well. Do not lie.


  8. Helpful (1)

    Pretty tough to digest at times...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of House in Newport Coast, CA
    Current Employee - Front of House in Newport Coast, CA

    I have been working at The Resort at Pelican Hill

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    What a gorgeous place to drive into everyday. The view never gets old! Just amazing! A lot of hard working people are here! Love them!

    Cons

    Very talented upper management but they are missing opportunities to really connect with employees. If anyone has concerns or disagrees with anything, there's an open door to go speak but when you do, you are basically shut down and shut out! Basically it's 'if you don't like it, go somewhere else' culture. The disconnect is growing wider everyday. It is very sad to experience and see every day at this beautiful resort. Absolutely unfortunate all around.

    Advice to Management

    To be truly genuine with all staff and show them true/honest appreciation. The culture of 'if you don't like it there's the door' is not working very well. It's just not very 'hospitable' coming from a resort that's always striving toward perfection. This is why your high turn over rate will only continue to increase. We know you are looking for this number to go down. Start by honestly appreciating your current staff.


  9. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Resort at Pelican Hill

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    There is opportunity for growth and many people to connect with.

    Cons

    Hours can be long during the busy season.


  10. Server

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Resort at Pelican Hill

    Pros

    It was a friendly work environment

    Cons

    Long hours standing on your feet and serving shifts were double what is normal in the industry and not paid enough for the work you had to do.


  11. Helpful (1)

    Spa Receptionist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Receptionist in Newport Beach, CA
    Former Employee - SPA Receptionist in Newport Beach, CA

    I worked at The Resort at Pelican Hill full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working in the Spa was a beautiful atmosphere, calm and serene. The staff was kind to each other and the managers at that time were very nice to work for.

    Cons

    Low hourly salary, no training, high turn over of staff, no opportunity for advancement. Upper management non supportive of the Spa Managers and the Spa Employees or the need to supply the Spa with the necessary tools and/or materials for the staff to provide a Five Star Spa experience to its' guests.

    Advice to Management

    See "Cons"



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