The San Luis Resort & Spa

www.sanluisresort.com
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The San Luis Resort & Spa Reviews

Updated May 5, 2015
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6 Employee Reviews

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  1. Great customer service learning experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Galveston, TX
    Former Employee - Front Desk Agent in Galveston, TX

    I worked at The San Luis Resort & Spa part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You'll talk to hundreds of guest on a daily basis, really helps you break out of your shell if you're an introvert. Also the largest restaurant and hotel chain in N.America I believe so there are many locations you can visit with friends and family on a discount. :)

    Cons

    The Hotel had some embarrassing issues with getting guest checked in on time. Check-in time was 4pm when I worked there and we wouldn't be able to get guest checked in until 8 or 9pm sometimes. Unacceptable when you're charging over $300 for your lower level rooms during peak season.

    Advice to Management

    Fix your check-in time consistency during summer season and you'll be the number one rated hotel in Galveston, not the Galvez or Tremont.


  2. Great Company to work for as a summer intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Summer Intern in Galveston, TX
    Former Intern - Summer Intern in Galveston, TX

    I worked at The San Luis Resort & Spa as an intern (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for especially during the tourist season. The company offers great benefits and perks. Great opportunity to meet all kinds of people from all over the world who stay at the resort.

    Cons

    A little bit slow during off season, but there is always something to do at the resort. Departments may be a bit understaffed during the peak season, but management does its best to help out during these periods.

    Advice to Management

    Have a clearer summer intern training policy so the interns can learn more about the inner working of the hotel.


  3. Not open to any change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Supervisor in Galveston, TX
    Former Employee - Front Desk Supervisor in Galveston, TX

    I worked at The San Luis Resort & Spa full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    HR department is well maintained, food service, disaster avoidance

    Cons

    everything--- leadership, management, operations, housekeeping

    Advice to Management

    Follow through with actions, words are pretty but won't keep employees happy.


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  5. Okay job... You are working for Fertita so don't expect much for raises.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The San Luis Resort & Spa

    Pros

    Excellent environment and excellent people to work with for the most part. Lots of great scenery.

    Cons

    Slow promotional progression for you career. Pay is not that great but if you stick it out I am sure you will get somewhere.

    Advice to Management

    If it wasn't a private company I would say replace Fertita.


  6. Fun job experience and a great summer job for college girls.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The San Luis Resort & Spa

    Pros

    Great tips from the guests for the most part.

    Cons

    Bad management and will over work you.


  7. I expected more out of the experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Galveston, TX
    Former Employee - Anonymous Employee in Galveston, TX

    I worked at The San Luis Resort & Spa

    Recommends
    Recommends

    Pros

    it's clean, most staff are friendly, the GM is a great guy, nice sense of community and closeness among staff, good benefits.

    Cons

    building is old and needs updating, the compensation could have been better, only one service elevator when there is three guest elevators, back of the house is extremely messy.

    Advice to Management

    Would have enjoyed a little more empowerment from management, more feedback on job performance, general manager is a great leader as well as the rest of his staff.



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