The UPS Store

www.theupsstore.com
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The UPS Store Reviews

Updated March 3, 2015
Updated March 3, 2015
196 Reviews
3.6
196 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
45 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA

    I worked at The UPS Store full-time (more than 5 years)

    Pros

    They prefer to promote from within. Tuition reimbursement. Flexible hours.

    Cons

    You had to suck up to higher ups to try to get promoted from within. If you were liked you got promoted. If you weren't it was difficult. They would switch your position and then tell you after that you now have a new position.

    Advice to ManagementAdvice

    Adding a holiday between New Year's day and Memorial Day. Some managers need to be reviewed.

    Doesn't Recommend
    Approves of CEO
  2.  

    not a bad job, but not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Linwood, NJ
    Current Employee - Store Manager in Linwood, NJ

    I have been working at The UPS Store full-time (more than 3 years)

    Pros

    working closely with lots of different small businesses allows you to get your foot in the door for future opportunities.
    the work really isn't all that difficult, but being a retail job you end up dealing with some difficult people.

    Cons

    the stores are franchises, so your results may vary. unless you plan to open your own store, there's very little room for growth.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Pretty good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate/Certified Packing Expert
    Current Employee - Associate/Certified Packing Expert

    I have been working at The UPS Store

    Pros

    Very flexible hours. Not too repetitive. Good job for a college student. Its a franchise and individually owned so I can go straight to the owner for any issues. Get to interact with MANY customers building relationships with each customer.

    Cons

    No benefits at all. No pay vacation. Really no way to move up in the business.

    Recommends
    Positive Outlook
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Great Company to work for.

    Cons

    Commuting (distance). I lived in Chula Vista.

  6.  

    Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Knoxville, TN
    Current Employee - Manager in Knoxville, TN

    I have been working at The UPS Store

    Pros

    excellent benefits I do not have any complaints

    Cons

    i do not have any complaints

    Advice to ManagementAdvice

    great company

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fast-paced do-it-all shop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Sacramento, CA
    Former Employee - Store Manager in Sacramento, CA

    I worked at The UPS Store part-time (more than 3 years)

    Pros

    •Fast-paced
    •Easy to build rapport with customers
    •Learning curve is low, gradual, and steady
    •Some skills can be used later in life

    Cons

    •Always on your feet
    •Chiristmas shipping season is high-stress, high work load
    •MBM (The UPS Stores' customer management system) is dreadfully outdated
    •Still using Windows XP
    •Is a Franchise business
    •Depending on your boss' involvement, underperforming employees may never be removed

    Advice to ManagementAdvice

    •**Reinvent MBM**
    •Move to Windows 8 at minimum
    •Integrate all applications together (iShip, MBM, etc)

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It all depends on who you work with and where you work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager In Training in Boston, MA
    Former Employee - Manager In Training in Boston, MA

    I worked at The UPS Store part-time (more than a year)

    Pros

    You get to interact with a lot of people. Learning - The shipping industry may be a factor in many other jobs, and it has helped me greatly to have some shipping background in my own business.

    Cons

    People aren't always expecting to pay so much. You might have to deal with claims. Christmas time is madness.

    Advice to ManagementAdvice

    This system seems to work as is it is. For store owners, I think it is important to pay staff well and provide them with training - not the computer training, actually show them what to do. I learned a lot on my own, but I was hired for the manager's position at more than minimum wage.

  9.  

    Retail job

    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at The UPS Store full-time (more than 10 years)

    Pros

    Meeting people,job stability,team work, & networking

    Cons

    Stressful, no health insurance,retirement and benefits

    Advice to ManagementAdvice

    Value your talents

  10.  

    It was just "OK."

    Former Employee - Sales Associate in Chula Vista, CA
    Former Employee - Sales Associate in Chula Vista, CA

    I worked at The UPS Store part-time (less than a year)

    Pros

    I worked at a franchise branch, not the corporate office, as a sales associate for about eight months before having to leave to focus on my last year in college.
    Because it's a small store, all employees have the opportunity get to know one another. It's just up to the individual to make that a positive experience or not.
    Overall, the experience was a good one.

    Cons

    Compared to other jobs, it's pretty physically demanding and I personally feel the compensation does not reflect that. Management was also abysmal. The manager completely abused their power and the owners of the store did not find out until all the employees threatened to quit.

    Advice to ManagementAdvice

    Owners of each franchise store should keep a close eye on their store managers and actually involve themselves more by casually asking their employees how everything is.

  11.  

    OK Job...if you like helping people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Franchise Consultant in Paramus, NJ
    Current Employee - Franchise Consultant in Paramus, NJ

    I have been working at The UPS Store full-time (more than 3 years)

    Pros

    One of the perks of working for UPS Store Inc is the brand and reputation for what we stand for. We are a big company and are at the fore front of shipping and logistics

    Cons

    As with all big companies, has its fair share of bureaucratic moments. Also, shipping in the stores is a declining market.

    Advice to ManagementAdvice

    Have some of the management work in the centers to see how their so called action plans work. Also, just working in the centers just to see how its like owning a center while trying to make money.

    Doesn't Recommend
    Neutral Outlook

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