The UPS Store Reviews

Updated July 1, 2015
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3.4
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Approve of CEO
The UPS Store President Tim Davis
Tim Davis
52 Ratings

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)

Cons
  • Low pay and minimal opportunity for promotion (in 10 reviews)

  • No benefits as independently owned (in 9 reviews)

More Pros and Cons

227 Employee Reviews

Sort: Popular Rating Date
  1. Franchise... Your Experience Will Vary Per Store / Owner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    My boss is a great guy. I work with great people, my pay is pretty fair, and management is very honest.

    Cons

    Work / computer software is extremely redundant
    Often mistaken for UPS -- common to receive calls that only UPS can answer (this is a shipping store franchise, not a UPS company)
    Your experience will vary per store / owner because, again, this is a franchise.

    Advice to Management

    Eliminate redundancies in computer software and processes


  2. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Independently owned store, flexible hours

    Cons

    no benefits, not a lot of room for promotion


  3. Packing associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    very very flexible schedule wise. close connection with other employees and employer. hours of operation are great, not many weekend hours necessary

    Cons

    since so close, hard to call in sick, not many other employees to cover for you, people still think that shipping is cheap and it isnt no matter where you go.

    Advice to Management

    I dont really have any. sometimes a little more communication with management and customers. my boss never seems to be there.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. sales rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours, good part time job during college

    Cons

    customers have little knowledge what the ups store truly is


  6. Customer Service Representatvie

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Apple Valley, MN
    Former Employee - Customer Service Representative in Apple Valley, MN

    I worked at The UPS Store full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun people, fast paced environment. Lots of long time customers.

    Cons

    Pay was pretty meager. could have made more flippin burgers at mcdonalds

    Advice to Management

    more incentives to work towards


  7. Great Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great Co-Workers
    Great Hours (Closed on Holidays)
    Great Working Environment
    Great Learning Experience
    Room for Advancement depending on Career Field

    Cons

    Pay can somewhat be mediocre depending on standards
    Long boring days if slow
    Hard to advance in a career other than Graphics Design or being a Print Specialist


  8. Flexible and Fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipper in East Greenwich, RI
    Current Employee - Shipper in East Greenwich, RI

    I have been working at The UPS Store part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible Schedule, great staff, amazing owner, relaxing work environment, great hours, closes early.

    Cons

    Not enough hours available, no room to advance.


  9. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Pompano Beach, FL
    Current Employee - Store Manager in Pompano Beach, FL

    I have been working at The UPS Store full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The ability to really help people with something that may be a hassle like shipping.

    Cons

    Store owners may be micro managing and encouraging dishonest practice's such as over charging.

    Advice to Management

    Focus more on the customer service and less on the bottom line, the previous will bring the other.


  10. The UPS Store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Somewhat Flexible Schedule and freedom

    Cons

    The pay is very low for what is required


  11. Employee

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at The UPS Store

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for. It's a small business. Learned a lot about managing a team, time management, budgeting, customer service & working as a team. Learned how to properly package items safely so that they arrive to the destination intact. It's not UPS, but The UPS Store.

    Definitely enhanced my WPM, since using a computer & keyboard is a daily occurrence.

    Sundays off!

    Cons

    Extra extended hours during the holiday season, (but that is expected for most retail jobs during this time of year).

    Only management received medical benefits.

    Advice to Management

    Keep up great work and culture!



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