The UPS Store Reviews

Updated April 22, 2015
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3.5
210 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
49 Ratings

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)

Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Great first job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If the store has a good owner/operator/manager, this can be an amazing job.
    Great experience for a first job.
    Develops customer service/customer relations experience.

    Cons

    The only con I experienced (again this is if the store has a good owner), was that there is little chance of going full time or receiving benefits. This may vary from store to store.

    Advice to Management

    Treat your employees right, allow them to run the store and do a good job, but do not give them too much free reign over the store. Check in every now and then.

  2. Owner, two franchises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Owner Operator in Birmingham, AL
    Former Employee - Owner Operator in Birmingham, AL

    I worked at The UPS Store full-time (More than 10 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great to have the flexibility, loved building the customer relationships

    Cons

    Too much competition with the franchisor

  3. Currently employed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company. Good people. Excellent benefits

    Cons

    Poor communication Huge disconnect with process and systems.

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  5. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Flexible schedule knowledgable overtime advantages

    Cons

    None at all with the company

  6. good job to have to start out with

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    steady job with good contacts to be made

    Cons

    can't really move up in company

  7. I have worked for this franchise for 5 years and thoroughly enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in Pensacola, FL
    Former Employee - Associate in Pensacola, FL

    I worked at The UPS Store

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Family Atmosphere, Great for a Part-Time Job

    Cons

    No Benefits, No Paid Time Off

  8. I love my job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Phoenix, AZ
    Current Employee - Sales Associate in Phoenix, AZ

    I have been working at The UPS Store part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Job is not difficult. Usually you don't have a lot of other co workers to deal with. You get to see a lot of incredible stuff while packing shipments.

    Cons

    Not a lot of opportunity to grow in the company since it's a franchise. Also there's a possibility that management won't offer you any benefits.

    Advice to Management

    My advice to management would be to offer more benefits and incentives to their employees. We are human just like you.

  9. splendid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate in Cleveland, OH
    Current Employee - Store Associate in Cleveland, OH

    I have been working at The UPS Store

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    fast paced, variety of tasks to accomplish

    Cons

    nothing really! slow during summer season so there isnt a whole lot to do if your store doesnt do a lot of print jobs.

    Advice to Management

    all are individually owned so it really depends on the specific store itself

  10. Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at The UPS Store (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    learning the ins and outs of shipping via UPS

    Cons

    No benefits, little opportunity for advancement.

    Advice to Management

    Offer employees benefits like medical and sick days

  11. A good retail-based job for early workers, young adults, or college students.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA

    I have been working at The UPS Store part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    If you are a young adult looking for a retail job that has more importance and requires more acquired knowledge, then The UPS Store is a good start. You interact with 20-100 people on a daily basis and handle everything from domestic and international shipping, to intricate packaging and print center tasks.

    Cons

    Like any retail job, the day can become incredibly boring. This isn't a negative to The UPS Store but to any job that requires maintaining a sales floor for extended hours. The pay doesn't progress too much since it is a first-time-job-esque occupation, but if you work hard for a couple years then you can make a manager position. Benefits aren't applicable unless you work full-time and for over a year.

    Advice to Management

    Overall the management in the Boston store locations is pretty good. I don't think anything else can be expected from a retail job, so not too much to say.

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