The UPS Store

  www.theupsstore.com
  www.theupsstore.com

The UPS Store Reviews

Updated October 18, 2014
Updated October 18, 2014
160 Reviews
3.4
160 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
33 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It can go Either way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Carlos, CA
    Former Employee - Anonymous Employee in San Carlos, CA

    I worked at The UPS Store full-time (less than an year)

    Pros

    Multiple daily job requirements that keep the monotony down. Small crew which can help you stand out and with many owners having multiple store perhaps rise quickly to a new position.

    Cons

    Pay is mediocre considering you are basically running the store as in my case. My owner made promises that he failed to keep on multiple occasions leading to a very uncomfortable work environment. I fulfilled my end of the bargain but when the time came for my raise and promotion he "changed his mind". I gave this job 110% and EARNED my PROMISED Raise and Promotion just be caution with this particular store employer.

    Advice to ManagementAdvice

    Follow thru with promises to your employees.....Period.

    Positive Outlook
    Disapproves of CEO
  2.  

    They have good business system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Owner
    Former Employee - Owner

    I worked at The UPS Store full-time (more than 3 years)

    Pros

    Stable revenue, brand recognition all helps, and the corporate takes care of marketing, strategy, and so on.

    Cons

    Since it is a franchise, profit can be less than what you have expected, but it is stable and I regard it as a trade-off. Also, you have to deal with a lot of customers every single day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Ended up doing graphic design for the store I worked at. A lot of fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Graphic Designer in Washington Township, MI
    Current Employee - Graphic Designer in Washington Township, MI

    I have been working at The UPS Store part-time (more than 3 years)

    Pros

    I got to work doing graphic design and I always loved seeing customers happy about my designs. You get to learn everything that you'd learn in an office setting and more. You learn a lot of different things that the ups store offers which would good to another employer.

    Cons

    UPS cares little about the franchise owners. Every store is a franchise so management may vary from store to store. If you don't make your services known to customers they'll never come there. Not many people look at the ups store as a printing business.

    No opinion of CEO
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  5.  

    ok job for starting off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    good hours, work around your schedule

    Cons

    low pay for the work, no way to advance

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    A good stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instructional Designer
    Former Employee - Instructional Designer

    I worked at The UPS Store as an intern (less than an year)

    Pros

    Access to a big named employer, education on the workings of how to train a franchise business, insight into what a huge corporation does when it put instructional designers under human resources.

    Cons

    Interesting management styles, projects are limited in scope, and peculiar hiring methods that may result in a lack of a job at the end of the internship.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good job for right out of high school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Flexible hours. Locally owned franchise. Laid back atmosphere.

    Cons

    Unless you are in high school, or fresh out of high school, the pay probably isn't enough. That said, they don't advertise it to be. I had very few complaints working there. Getting enough hours was probably the biggest issue.

    No opinion of CEO
  8.  

    Great for students always off sunday!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UPS Store Clerk in Dallas, TX
    Current Employee - UPS Store Clerk in Dallas, TX

    I have been working at The UPS Store part-time (more than 3 years)

    Pros

    Off Sundays go home as early as 7:00 pm
    Individually owned and operated. Feels like working for mom and pops. Off most major holidays.

    Cons

    Lots of repetition on returns for DVR's and Modems. Corporate is really dumb about stuff most of the time.

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at The UPS Store part-time (more than 3 years)

    Pros

    owner would give Bonus at the end of the year

    Cons

    do not have any benefit

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I love the work and customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Gallatin, TN
    Current Employee - Assistant Manager in Gallatin, TN

    I have been working at The UPS Store full-time (more than 5 years)

    Pros

    Flexible hours, multitasking haven which I love, almost never the same job throughout the day, no Sundays, family like workplace, teamwork utilization, etc!

    Cons

    No benefits, not much room to move up without buying the store itself

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Franchise stores are all dependent on owner.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Sales Associate in San Luis Obispo, CA
    Former Employee - Senior Sales Associate in San Luis Obispo, CA

    I worked at The UPS Store full-time (more than 3 years)

    Pros

    Great people, many aspects in the store (shipping, packing, printing, notary, livescan etc. ), awesome team environment.

    Cons

    Small franchises can make it difficult for time off and vacations. Pay is a little above minimum wage (all depends if you work at a high volume store or not and the owner)

    Advice to ManagementAdvice

    Depending on which store you work for depends on pay and benefits. I have worked for 3 stores and they are all different. Some owners know how to take care of their employees and other's can be cheap and not care. Corporate needs to weed out owners that don't care and aren't looking to grow business.

    Recommends
    Positive Outlook
    No opinion of CEO

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