The UPS Store

  www.theupsstore.com
  www.theupsstore.com

The UPS Store Reviews

Updated December 17, 2014
Updated December 17, 2014
167 Reviews
3.4
167 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
37 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Easy job as a job can get

    Cons

    Redundant work that is easy

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at The UPS Store

    Pros

    Friendly co-workers and customers are nice.

    Cons

    Not enough pay and not many hours

    Advice to ManagementAdvice

    stay away

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    okay job, not much upward movement...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Great people to work with easy going and not stressful job

    Cons

    Job gets redundant and management is young and does not know how to take care of the employees. There are no benefits and promotions are very slim..

    Advice to ManagementAdvice

    Place people in management positions for can be real managers

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Very nice job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Buford, GA
    Current Employee - Sales Associate in Buford, GA

    I have been working at The UPS Store part-time (more than an year)

    Pros

    Work Great With me on the days off

    Cons

    Working with new untrained employees

    Advice to ManagementAdvice

    Hire faster people

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Great Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at The UPS Store full-time (more than 8 years)

    Pros

    Great opportunity to get a lot of helpful information if you plan on becoming a franchise owner or even a UPS employee.

    Cons

    If think you can make a career out of being a store manager then think again. Once you reach a certain point in your franchise owners company the next option is to be a owner yourself and that is very difficult.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good college job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Canton, MI
    Former Employee - Sales Associate in Canton, MI

    I worked at The UPS Store part-time (more than an year)

    Pros

    very customer based, easy to learn, training, sales, very flexible.

    Cons

    only long hours during December.

    Advice to ManagementAdvice

    Give more training in person not just online.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Fair experience with low pay is a very kind way to describe my employment with this franchised company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at The UPS Store full-time (more than an year)

    Pros

    The store was in a hotel so the atmosphere and professionalism were great. I was included and treated as a department manager and that was great.

    Cons

    The owner made me feel like a pee-on, gave me the leeway to operate in a way that works best for me, then scream at me for doing so. The owner promised bonus' and raises based on sales but reniged and then fired me when I addressed my concerns.

    Advice to ManagementAdvice

    Corporate should mandate something formal in regards to mangers sales bonus.

    Doesn't Recommend
    Approves of CEO
  9.  

    Private Job, Not UPS but satisfying work area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Milwaukee, WI
    Current Employee - Assistant Manager in Milwaukee, WI

    I have been working at The UPS Store part-time (more than 5 years)

    Pros

    The pros are it's a private owned store so they are lax about many things, taking days off, learning the curves of selling, and great 1v1 teaching(management is great). It benefits the owners directly depending on how you operate, if you do well they treat you well, if you don't, don't expect the best. You get what you work for. Small bonuses at the end of the year. Great for highschool students, not so good for a career.

    Cons

    No room for promotions, no raises per year/semi-annual/quarters, no paid time off, no holiday pay, no incentives for selling, no benefits(unless you're full time). Of course all of these depends on your area/store and depends on the owner if they want to give incentive for selling. I've seen the numbers/profit rise over the years I've been with them, never once have I've seen a raise even when I asked for a raise, it was never given.

    Advice to ManagementAdvice

    Management is great in terms of empathy, it'll be nice to give raises/bonuses for doing a great job and for staying with the company for years. Feels under appreciative for the amount of work put into helping the owner succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    They have good business system.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Owner
    Former Employee - Owner

    I worked at The UPS Store full-time (more than 3 years)

    Pros

    Stable revenue, brand recognition all helps, and the corporate takes care of marketing, strategy, and so on.

    Cons

    Since it is a franchise, profit can be less than what you have expected, but it is stable and I regard it as a trade-off. Also, you have to deal with a lot of customers every single day.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    It can go Either way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in San Carlos, CA
    Former Employee - Anonymous Employee in San Carlos, CA

    I worked at The UPS Store full-time (less than an year)

    Pros

    Multiple daily job requirements that keep the monotony down. Small crew which can help you stand out and with many owners having multiple store perhaps rise quickly to a new position.

    Cons

    Pay is mediocre considering you are basically running the store as in my case. My owner made promises that he failed to keep on multiple occasions leading to a very uncomfortable work environment. I fulfilled my end of the bargain but when the time came for my raise and promotion he "changed his mind". I gave this job 110% and EARNED my PROMISED Raise and Promotion just be caution with this particular store employer.

    Advice to ManagementAdvice

    Follow thru with promises to your employees.....Period.

    Positive Outlook
    Disapproves of CEO

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