The UPS Store

www.theupsstore.com

The UPS Store Reviews

Updated January 30, 2015
Updated January 30, 2015
184 Reviews
3.5
184 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
41 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 9 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good job, especially for a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Carrollton, TX
    Former Employee - Sales Associate in Carrollton, TX

    I worked at The UPS Store part-time (more than a year)

    Pros

    Good customer service experience. Flexible hours are good for college students.

    Cons

    Can be slow at times.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Enjoyed working with people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Associate in Port Orange, FL
    Former Employee - Customer Service Associate in Port Orange, FL

    I worked at The UPS Store

    Pros

    The different things that are shipped . Liked shipping all over the world. My customers were the best

    Cons

    enjoyed every thing I did for this company

    Advice to ManagementAdvice

    No advice

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Easy job as a job can get

    Cons

    Redundant work that is easy

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Meeting new people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management Has No Clue How to Run This Store in Boca Raton, FL
    Former Employee - Management Has No Clue How to Run This Store in Boca Raton, FL

    I worked at The UPS Store

    Pros

    The best reasons for working here is being able to help all types of people with all types of services. Hours are good for part time work.

    Cons

    No promotions or ability to grow with the company.

    Advice to ManagementAdvice

    Don't be so open with your private life.

    Recommends
    Neutral Outlook
  6.  

    It was ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Dallas, TX
    Current Employee - Manager in Dallas, TX

    I have been working at The UPS Store

    Pros

    Friendly co-workers and customers are nice.

    Cons

    Not enough pay and not many hours

    Advice to ManagementAdvice

    stay away

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Work is fairly boring, expected to upsell packing services, materials and higher cost shipping

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Clerk in Bainbridge Island, WA
    Former Employee - Store Clerk in Bainbridge Island, WA

    I worked at The UPS Store part-time (less than a year)

    Pros

    - The hours are very flexible. As long as you request days off in advance you will almost certainly get them
    - The base job is fairly straightforward, even boring sometimes. Some edge-case policies (alcohol, international customs, etc.) need to be constantly remembered though, which may be a problem for people who have trouble multi-tasking in a customer-facing environment
    - Being owned locally can be both good and bad. It's good that the owner was very hands-on and took a personal interest in employee performance. He also provided us with free refreshments from time to time, sometimes even catering services from Subway or Azteca

    Cons

    - The starting pay is abysmal. Raises are granted if you become the go-to employee for a location (the opener/closer) or promote into management. It doesn't help that you will have twenty hours or less per week during most of the year
    - There are zero benefits whatsoever
    - There doesn't appear to be a united best practices, even between stores in the same geographical area. It's basically up to each store manager how to organize paperwork and how certain situations are handled. This can lead to problems if you work at different locations, which can happen often early in your employment
    - Customers can be impatient or have a poor understanding of shipping prices, which can lead to moments where you have to judge your ability to shift their paradigm or simply let them leave. You will be expected to shift their paradigm as often as possible and not doing so will be counted against you
    - Too much ambiguity in regards to what upselling expectations are and what your conditions of employment are. There are no warnings in regards to poor performance, you could simply be let go if you are found wanting
    - A general lack of clear communication from owner/managers to employees

    Advice to ManagementAdvice

    Be extremely explicit in regards to sales expectations. The more ambiguity there is, the more stressful it is for the individual employee. Furthermore, if you have let an employee go, you need to let them know the instant that decision is made. Do not pass the buck or procrastinate, leaving that employee in a holding pattern until they have to pester every manager they know to get an answer.
    I was treated as a second-class citizen when it came to letting me know when I didn't need to come in to work (because of a lack of customers). There were times when I received such a call literally minutes before I arrived, wasting my time and gas. I am not upset that I was let go. I am entirely sure the job was not right for me and vice versa. I am dissatisfied with how I was handled by managers and the owner. I sat for two weeks without being put on the schedule and no one deigned to tell me anything. I spoke to different managers on multiple occasions, and they all claimed ignorance to what was going on. I only finally got an answer when I decided to sent a text to the owner himself. At that point, I received a call from a store manager - as opposed to the ones with which I had worked with often, with whom I was fairly familiar with - whom I had only worked with briefly to tell me I had been let go because of poor performance.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Flexible schedule, interesting customer service opportunity.

    Cons

    A thousand things (seriously) you have to know and only make basically minimum wage.

    Advice to ManagementAdvice

    Work somewhere else

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    okay job, not much upward movement...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Great people to work with easy going and not stressful job

    Cons

    Job gets redundant and management is young and does not know how to take care of the employees. There are no benefits and promotions are very slim..

    Advice to ManagementAdvice

    Place people in management positions for can be real managers

    Doesn't Recommend
    Neutral Outlook
  10.  

    Very nice job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Buford, GA
    Current Employee - Sales Associate in Buford, GA

    I have been working at The UPS Store part-time (more than a year)

    Pros

    Work Great With me on the days off

    Cons

    Working with new untrained employees

    Advice to ManagementAdvice

    Hire faster people

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Great Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at The UPS Store full-time (more than 8 years)

    Pros

    Great opportunity to get a lot of helpful information if you plan on becoming a franchise owner or even a UPS employee.

    Cons

    If think you can make a career out of being a store manager then think again. Once you reach a certain point in your franchise owners company the next option is to be a owner yourself and that is very difficult.

    Recommends
    Positive Outlook
    No opinion of CEO

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