The UPS Store

  www.theupsstore.com
  www.theupsstore.com

The UPS Store Reviews

Updated October 18, 2014
Updated October 18, 2014
160 Reviews
3.4
160 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
33 Ratings

Review Highlights

Pros
  • I loved the flexible hours and the small staff that I worked with (in 7 reviews)

  • It is a laid back environment during non-holiday seasons and great for college students (in 7 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits, not much room to move up without buying the store itself (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Great boss if you get a good owner. These are franchised owned.

    Cons

    No where to move up. Salaries can't increase much. No benefits.

  2.  

    Super low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate in El Cerrito, CA
    Former Employee - Associate in El Cerrito, CA

    I worked at The UPS Store full-time (more than an year)

    Pros

    If you're desperate for a job, most likely, you'll get hired.

    Cons

    Pay is barely above minimum wage, responsibilities are extreme, they should be paying double.

    Advice to ManagementAdvice

    If you really want quality employees, pay them accordingly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Too much BS for what its worth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    Flexible scheduling usually can find an open position. Good first job

    Cons

    So much accountability for such a low paying job. So many annoying aspects around every corner

    Advice to ManagementAdvice

    Pay your employees more or offer incentive

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    As far as retail goes, this is the most tolerable experience I've had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mailbox Manager, Certified Packing Expert in Brighton, Monroe, NY
    Former Employee - Mailbox Manager, Certified Packing Expert in Brighton, Monroe, NY

    I worked at The UPS Store full-time (more than an year)

    Pros

    The stores are franchised so it really depends on your store's owner or manager. At my store my starting pay was 10/hr and within a year I was at 11.50/hr. I got all the hours I wanted and the work wasn't too difficult but not boringly easy either. I stayed for a year and went back to help out a couple times the following summer. Great college job. Not just packing and shipping, there's also expansive printing services and lots of other things. Store owners are given leeway toward services and stock so some stores are specialized in printing, another may be in mailboxes, another may be in shipping or some combinations of things.

    Cons

    Like I said, the stores are franchised. I've heard some nightmarish stories about managers at stores in neighboring towns. Christmas gets really intense with packing and shipping but some stores give bonuses to their employees after. I did not get my bonus. Our store manager got new furniture for her new apartment. Things started going downhill after that but I stayed til I transferred schools.

    Advice to ManagementAdvice

    Don't let just anyone purchase and run one of your franchises would be my best advice. Or at least make sure the area guys that check on each store are speaking up.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great entry level position that can give you transferable experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Austin, TX
    Former Employee - Assistant Manager in Austin, TX

    I worked at The UPS Store full-time (more than an year)

    Pros

    My store had an excellent owner and general manager, who really knew how to give customers a service experience that would keep them coming back, without doing so at the expense of the associates.

    Cons

    As with any retail business, some of the worst experiences can be dealing with difficult customers, whether they lack basic knowledge of how shipping operates or perhaps are just confrontational.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Bastion of exploitation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in San Francisco, CA
    Former Employee - Assistant Manager in San Francisco, CA

    I worked at The UPS Store part-time (more than an year)

    Pros

    It's an easy job to get when your desperate. Because they are franchises hiring is done buy the owners who often work there themselves because UPS squealed their profit margins.

    Cons

    They don't pay well because they don't make much money. They stores are exploited by UPS so they exploit their employees.

    Advice to ManagementAdvice

    If all the store owners, stood together and challenged UPS instead of undercutting each other they might actually service and become great places to work. If you don't act fast UPS will find a way to automate your function and push you out of business.

    Disapproves of CEO
  8.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Milton, FL
    Former Employee - Customer Service Representative in Milton, FL

    I worked at The UPS Store part-time (more than 3 years)

    Pros

    Flexible hours, no late hours

    Cons

    Little to no support from management, pay not worth the trouble

    Advice to ManagementAdvice

    Listen more to employees about how to deal with problems

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Minimalistic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at The UPS Store part-time (more than an year)

    Pros

    Flexibility
    Good for students
    Great bonuses around peak

    Cons

    Not much growth
    Excessive redundancy
    Limited environment

    Advice to ManagementAdvice

    Allow growth within the company

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    The Ups Store-Certified Packing Expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Certified Packing Expert Or Retail Associate in Amarillo, TX
    Current Employee - Certified Packing Expert Or Retail Associate in Amarillo, TX

    I have been working at The UPS Store full-time (more than 3 years)

    Pros

    Can be very flexible. Can work overtime during peak seasons. "Ok" bonuses during Christmas. You learn something new almost everyday so it's kind of exciting(specially if your at a busy store). I work at a busy store so time flies by. This job allows you to build great relationships with customers as well as box holders.

    Cons

    The pay is not too great. The job provides NO benefits. This job is an individual franchise so hours, days/times you have to work can be a pain sometimes; at times you can actually get a call to come to work at the last minute even if your supposed to be off or come in later, whatever the situation is. This job can be very overwhelming at times.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Boston, MA
    Former Employee - Assistant Manager in Boston, MA

    I worked at The UPS Store full-time (more than 5 years)

    Pros

    Working close with owners. Learn the fundamentals of running your own business. Use your skills and knowledge you learn to start a career in shipping logistics. Requires being a great problem solver.

    Cons

    Terrible pay for managers. Dead end job. No room for advancement.

    Advice to ManagementAdvice

    To owners that do not work in their own centers. Take a week and work hand in hand with your employee's once in a while. Find out how much they are worth and who this job is not suited for. It is your business, PROTECT IT.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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