The UPS Store Reviews

Updated August 25, 2014
Updated August 25, 2014
148 Reviews

3.4
148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
The UPS Store President Tim Davis
Tim Davis
30 Ratings

Review Highlights

Pros
  • I had a great experience at the UPS Store as a part time job during college (in 4 reviews)

  • Laid back atmosphere, lots or free time, lots of F2F interaction if you like that sort of thing (in 6 reviews)


Cons
  • Low pay, long boring hours, deal with some interesting people (in 10 reviews)

  • No benefits as independently owned (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Relaxed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The UPS Store

    Pros

    easy, fun, meet lots of people, flexible, learn something everyday

    Cons

    monotone, repetitive, low pay, no discounts,

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Part time retail customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Lawrence, KS
    Current Employee - Sales Associate in Lawrence, KS

    I have been working at The UPS Store part-time for more than 3 years

    Pros

    The company has a lot of flexibility

    Cons

    There are a lot of things associates are required to learn

    Advice to ManagementAdvice

    Better training for employees would be ideal

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Up sell and Cross sell store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Charlotte, NC
    Current Employee - Store Manager in Charlotte, NC

    I have been working at The UPS Store full-time for more than 3 years

    Pros

    Safe environment and working hours are good

    Cons

    No benefits as independently owned

    Advice to ManagementAdvice

    Offer some Sales Commission

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    A lot of work for little pay and no benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at The UPS Store part-time for less than a year

    Pros

    Co-workers and customers are friendly. You are always busy.

    Cons

    All that you would expect from a small business and there isn't enough employees working in the store at once.

    Advice to ManagementAdvice

    Have more employees working in store for busy times and raise pay. Also treat employees better because they work hard.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    An awesome experience for working with a small business! I loved the chance to work there and didn't want to leave!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Mansfield, TX
    Former Employee - Sales Associate in Mansfield, TX

    I worked at The UPS Store full-time for more than 3 years

    Pros

    I loved the flexible hours and the small staff that I worked with! Great way to learn the ins and outs of how UPS works.

    Cons

    Not a lot of career opportunities or chance for a big pay raise since this is an individual franchise company.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Can be a bit slow at times.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate
    Current Employee - Associate

    I have been working at The UPS Store part-time for more than a year

    Pros

    Learn how to package, dealing with people, easy computer systems, and help people out.

    Cons

    Low pay, long boring hours, deal with some interesting people.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great place

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The UPS Store

    Pros

    Nice people, Nice hours, nice overall

    Cons

    No to much to say here

    Positive Outlook
  9.  

    The UPS Store in Waco was a great place to work at while I did school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Waco, TX
    Former Employee - Manager in Waco, TX

    I worked at The UPS Store full-time for more than a year

    Pros

    The work environment was amazing. It is kingdom business model, where employees serve each other and customers.

    Cons

    The only con I can think of is how busy it gets around Christmas.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Job
    Former Employee - Part Time Job

    I worked at The UPS Store part-time for less than a year

    Pros

    Lots of customer interaction. Worked with hands. Good summer job. Good manager who was able to quickly teach me the necessary skills to function on my own.

    Cons

    There were not many bad things about the job. I only worked at the store for a few months over the summer. I enjoyed my time working here.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Simple work that sometimes gets frustrating and tedious

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Worcester, MA
    Current Employee - Assistant Manager in Worcester, MA

    I have been working at The UPS Store full-time for more than a year

    Pros

    Easy work, corporate interactions are simple, can have very quiet days depending on your location

    Cons

    Pay (mediocre hourly), know it all customers, some prices are hard to up-sell versus competitors (FedEx, USPS).

    Advice to ManagementAdvice

    Respond to FedEx and USPS' pricing, especially flat-rate.

    Recommends
    Neutral Outlook
    No opinion of CEO

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