The Utility Warehouse

www.utilitywarehouse.co.uk

The Utility Warehouse Reviews

Updated January 5, 2015
Updated January 5, 2015
5 Reviews
3.7
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Andrew Lindsay
1 Rating

Employee Reviews

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  1.  

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Centre Agent in London, England (UK)
    Current Employee - Call Centre Agent in London, England (UK)

    I have been working at The Utility Warehouse

    Pros

    Friendly atmosphere
    Huge potential to progress
    Potential to earn more with performance related bonus up to 25% of salary - not hard to achieve

    Cons

    Often can be told what to say without being given an explanation often just told 'that's how it is'
    Not at all flexible with working hours
    Very hard line with sickness and lateness

    Advice to ManagementAdvice

    Needs to be more understanding to the individual

    Recommends
    Positive Outlook
  2.  

    Does not live up to its promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Adviser in London, England (UK)
    Current Employee - Adviser in London, England (UK)

    I have been working at The Utility Warehouse

    Pros

    Immediate 'down-tools' at 5.30!
    Clockwatchers' paradise.
    Free cake when it's someone's birthday (but you have to clap and look silly ... sorry, happy).
    Free certificates to put on your desk showing how long you have worked there (in nice, tasteful, brown wooden frames).
    If you manage to get to the toilets early in the morning you won't have to put up with the dirty poohs left unflushed later on in the day.
    Free sweeties distributed with the monthly newsletter (they really do think they are employing kiddiewinks).
    Local company, easy travel.
    Money off utility bills at Christmas time.
    OK to put up with until something better comes along.
    Moving to new building soon (next to a KFC and nearer to Asda - the staff canteen is horrible so this is a big plus).

    Cons

    Too clicky - newcomers do not fit in.
    Managers can get six smoking breaks in a day which is impossible for lowly mortals.
    Advisers keep getting blamed for glitches in the system where you need to set something up but the billing software won't allow you to fix the problem.
    You're supposed to be friendly and helpful but if a Customer talks too long it's your fault and you get told off because your stats aren't good.
    They want you to push promotional stuff but then blame you for giving too much free stuff away.
    They want you to push online paperless billing but then tell you off for doing it too much if Customers complain.
    Told off for being one minute late (9.01) but then had to sit listening to manager spending nearly an hour talking about menu options for Christmas party.
    If you get to be a manager its OK but I know people who have been there over 20 years and still work as Advisers.
    Only allowed an hour off for doctors but my doctor doesn't open till 9.30 so its difficult for me to get there for 10.00,

    Advice to ManagementAdvice

    Move people around more (to minimise the clicky atmosphere)
    Provide a tailored personal growth plan so that people know what they need to do to get promoted and move on.
    Stop the silly cake ceremonies, they make everyone cringe and are a big joke.
    Make the canteen staff wear hair nets and hats because we keep finding hair in the food.
    Clean the keyboards in the staff room on the ground floor - they are DISGUSTING.
    Tell managers to lead by example.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Good company to work for

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Utility Warehouse

    Pros

    Salary above average and great work colleges

    Cons

    Not much career progression. No sick pay. Stats driven.

    Advice to ManagementAdvice

    Listen to staff and taken on board what they say

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  5.  

    A wholly beneficial experience both as a customer and team member

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Distributor in London, England (UK)
    Current Employee - Independent Distributor in London, England (UK)

    I have been working at The Utility Warehouse part-time (more than 10 years)

    Pros

    Award winning and cutting edge services with everything based in the UK delivers service above an beyond expectation.

    Cons

    really can't think of any

    Advice to ManagementAdvice

    Keep on doing what you are doing by supporting the network

    Recommends
    Positive Outlook
  6.  

    I have been overwhelmed with the business model and training and support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Independent Sales Representative in Brighton, England (UK)
    Current Employee - Independent Sales Representative in Brighton, England (UK)

    I have been working at The Utility Warehouse part-time (more than 10 years)

    Pros

    The Utility Warehouse Discount Club is a true phenomenon. Launched in 1997 offering cheap telephone calls, it is now a lifestyle choice for more than 350,000 families and businesses who are serious about saving money.

    By using a partnership with 37 leading retailers including M&S, Sainsburys, Boots and B&Q, the average family can shrink their household bills by 20% . Literally, they get those big stores to pay a proportion of their electricity bill, their gas bill, their phone, mobile and broadband bills every month. On top of that they also save money when they shop online with more than 1,500 other retailers ranging from Tesco to EasyJet.

    And when they tell their friends about this, they save even more - typically ten friends who join the club will push those savings up to 40% every month!

    Since the other utility suppliers would have to fund such savings out of their profits, they have no hope of competing. The Utility Warehouse discounts are funded by the High Street stores - which means the club is growing fast... very fast. It is confidently predicted that the company will double in size in the next 2-3 years and then double in size again. Within five years it is expected to be in the FTSE 100 index and a household name with a £billion turnover..

    What this means is that people will be hearing a lot about the Utility Warehouse in the coming months and years - so it makes sense for them to join now rather than later.

    Also, hearing about the company at this early stage means they are perfectly placed to benefit from this explosive growth. The club offers the opportunity for people from any walk of life to become Authorised Distributors and earn a second income by introducing other people to the benefits of being a member.

    Many of these people already have successful businesses such as financial advisors, will writers, accountants and IT consultants. But they recognise that offering the additional benefit of £900 a year savings to their clients not only enhances their standing but increases customer loyalty.

    As we say: Everyone needs to save money or make money. Which would you prefer?

    Cons

    The cons of joining Utility Warehouse, are if you do not follow the fantastic training that they provide.

    Recommends
    Positive Outlook

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