The Warranty Group Reviews

Pros

The Warranty Group has a singular focus amongst competitors who are often searching for direction. It has a strong financial position and a proven track record. The leadership team is committed to sustainable organic growth on both the topline and bottomline. Positive contributions by individuals and groups are recognized and rewarded. Benefits and compensation are competitive. Balance is a challenge everywhere but managers at TWG are pretty good about it. Office environment is friendly and professional. Its a pleasant place to work.

Cons

The industry itself is under pressure. Manufacturers are offering longer warranties, retailers and running their own programs, margins on some lines are shrinking. There have been some problems both in North America and internationally that distracted the company but it is already better for it with important lessons learned. To be successful plan to go deep and narrow, the better you know the clients' business the better you will be at developing, delivering, or supporting the warranty business. It can take years to see the real results due to coverage terms and earnings curves. Quick hits are uncommon. This is a place for mid- to long-term thinking.

Advice to Senior Management

Communication, communication, communication…use every medium and mode of communication to talk with staff, clients, and the market. The Warranty Group has been quiet for too long; its time to tell the story, sell the strategy, and stay on message despite the distractions.

Pros

Decent pay with excellent benefits which I personally can't do without at this point of my life. The co-workers are mainly young adults and there is a friendly atmosphere there for the most part.

Cons

There's a lot of disorganization. I mean, every company has problems but when upper management knows they're giving the company and employees a bad image and does nothing about it? Everyone loses in the long run.

Advice to Senior Management

I would communicate more within different areas of the company to try and find out where the holes are and FIX THEM DAMMIT!

Pros

flexible schedule
work from home allowed
close to Union Station
good benefit package

Cons

too many meetings

managers don't understand term "Data Base" just file. Managers are not technically competent to work with developers they just spread fluff which does not correlate with real situation, real code

the turnover is really huge

zero appreciation for job well done

inappropriate distribution of load/tasks - the more you work - the more you have on your plate

tasks are unclear and blurry like "please estimate the development of this component" but no requirement, no details, nothing, just estimate

People do not trust each other. Some people carry voice recorders with them to record all the conversation. This is true.

HR people are always ready to bash you if somebody will report you did not smile Or expressed technical argumentation too hot. Even do the corrective actions when it is not needed.

Whistle blowers are in honor. If you have conflict with somebody - be 99% sure it will be reported to abuse email and you will be called to HR. There are special training to do the whistle blowing. There is no true friendship only fair to be reported to HR. Voice recorder is your best friend.

Even if you are a good guy you will have risk to be fired.

Advice to Senior Management

I would stop hiring MBA managers and Business Analysts. Programmers in the past can be more productive in work with technical people. The more MBAs and Business Analysts - the more meetings and more fluff.

Stop appreciating the whistle blowers. Let people judge each other - then there will be true relationship, true leadership and conflicts will not be that frequent.

Pros

1. Great benefits
2. Good work/life balance
3. Helpful co-workers
4. Global company with growth outside of the U.S.
5. Good collaboration with fellow employees that work remotely

Cons

1. Sometimes can be a disconnect between employees that work remotely and employees at the home office.
2. Home office is slow to pay out quarterly bonuses.

Advice to Senior Management

Do a better job of relaying pertinent information to employees that work remotely in a timely manner

Pros

They have a flexible work schedule which is nice. You can come and go as you please within reason.

Cons

Lack of support, executive team completely out of touch with its employees, the benefits are sub par at best which is surprising for a larger company, and the environment is definitely conservative and "all boys club"

Advice to Senior Management

Listen to the employees and treat them with respect.

Pros

They give you good time off. They provide a friendly place to work with a lot of updated techonology.

Cons

Getting time off is sometimes hard to do and it is a slow promotion place to work. Other than that it is pretty good.

Pros

Location is ideal, but there is not very much else that is a positive for the company. Maybe the IPO will help address some of the issues?

Cons

Management does not address salary compression. Raises are poor. Promotions are impossible to come by unless you show them an offer from another company.

Advice to Senior Management

Award employees that have been loyal to the company rather than offering new employees much higher salaries even for the same position. Don't be so secretive. Offer more training opportunities.

Pros

Convenience of location
Deals with clients for products

Cons

Raises, lack of respect, Huge turnover, Inability to make quick decisions. Hiring procees is slow. Company uses people. Lack of communication.

Advice to Senior Management

Have a backbone and make real executive decisions. Do not make decisions based upon non business factors. Quit using people.

Pros

chicago downtown location was best

Cons

everything you want is not what you get

Advice to Senior Management

not recommended for high performers

Pros

Only Income, vacation time, and benefits.

Cons

As a mid level actuary there was none of the exam support or encouragement one would commonly expect to receive in a position for this profession. Unfortunately, this lack of opportunity isn't offset with other types of learning or growth opportunities.

Advice to Senior Management

The best coaches in sports and management put people in positions where they can be successful; I never experienced or felt this was the case while in your employment in spite of attempts to work within the system.