The Warranty Group

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The Warranty Group Reviews

Updated Jul 18, 2014

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All Employees Current Employees Only

2.2 43 reviews

53% Approve of the CEO

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Thomas Warsop

(15 ratings)

29% of employees recommend this company to a friend
43 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    It was a learning experience for understanding the extended warranty business.

    Warranty Claims Advisor (Former Employee) Chicago, IL

    ProsThe position is challenging, but rewarding at the same time. It is still in the automotive field, but you are working in an office not the shop any longer.

    ConsYou have to learn the different contract coverages so you can approve or deny claims. What are the covered parts, and why it would or would not be repaired under the terms of the contract.

    Advice to Senior ManagementGive people the chance to learn and then the opportunity to advance.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    Lied to

    Business Analyst (Former Employee) Chicago, IL

    ProsFlexible working hours, room to experiment

    ConsLied to about role, very boring industry

    Advice to Senior ManagementLook at the employee exit interviews to get honest feedback on who one should fire.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    Challenging work environment. Management trying to improve.

    Anonymous Employee (Current Employee)

    ProsGood benefits and central location, improving office culture

    ConsLots of IT changes going on at once and manual processes.

    Advice to Senior ManagementAppreciate the work load the employees have and all the changes going on.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    One of he most challenging, in a good sense, place to work

    Anonymous Employee (Current Employee)

    ProsProfessionalism, open to change, recognition, face paced organization, challenging

    Conswork-life balance is often second place

    Advice to Senior ManagementKeep moving in the direction you're taking...there is always pain before gain

    • Culture & Values
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    • No Opinion of CEO

     

    Management culture aweful

    LAN Administrator I (Former Employee) Chicago, IL

    ProsStaff level workers among all business units were for the most part amicable and easy to get along with. A large corporation which always has job openings, making it rather easy to move internally from one BU to another. Has a lot of entry level positions for those looking to get their foot in the door of corporate America. Great location right in the heart of the Loop surrounded by restaurants and shops, and easy walking distance from both Union and Olgilvie Metra stations. Free, tasty, high-tech coffee makers in all break rooms negates the need to spend $6 a day on Starbucks, and there are constant "food" days ensuring that at least 1 day out of the week you won't need to buy or bring lunch. Laid back summers...for the most part.

    ConsThe management culture is awful. It is an environment that promotes complicity, elitism, and a lack of accountability among most managers. 9 out of 10 managers are arrogant, intimidating, rude, or elitist. They fail consistently to show appreciation for their employees and the work that they do, along with the pressure they are under. Instead there is a pervasive culture among management in which they seem to consider themselves to be of a higher class than the average worker and take on a "master/servant" relationship instead of being an advocate and leader for their employees.

    For those managers that are decent, they usually do not have the ear or support of upper management in creating change or increasing efficiency. In this case, frustration abounds as neither the staff level employees nor their direct managers/supervisors have any authority to fix problems that are driving down moral or productivity.

    Initial wages are on the low side of industry averages, but raises are even worse or non-existent altogether. Expect the workload to be heavy for a staff level position, and the incentive to complete it to be minimal.

    The IT department was particularly a mess. In two years more than 12 people left, were laid off, or were fired including the CIO, and VP of Infrastructure. The end user support team had no working SLA, only 3 techs to support 700+ employees in an environment where there was very little automation, and had no support from management in establishing policies, standards, or projects.

    Advice to Senior ManagementIf the terrible top down culture at TWG is ever to change it will require a hands on approach by upper management to get involved with the day to day. They will need to stop hiding in their offices and start actually observing how the managers below them operate, as well as listening to the workers themselves.

    No, I would not recommend this company to a friend

    1 person found this helpful  

    Power crazed lower management outshine th kind upper level management who are out of touch with staff level experiences.

    Anonymous Employee (Former Employee)

    ProsStaff level finance employees are intelligent and hard working. Company overall is a fun environment. Casual summers.

    ConsDealing with threatening, demoralizing, unprofessional, rude, and uneducated supervisors and managers in the accounting department that take joy in other people's suffering. Over use of intelligent lower level staff to where their work responsibility levels are unbearable and they quit within 1 year of working in the department.

    Advice to Senior ManagementUpper management need to listen and act when the staff voices their opinion instead of doing nothing. CFO is never present , did a half investigation on the finance department. People do not respect his verbal promises and lack of presence and daily interaction.

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    A wonderful IT group

    Anonymous Employee (Former Employee)

    ProsExcellent Director to work for. The iSeries Synon 2E group is one of the best I ever consulted with.

    ConsThe CIO may be looking to drop the iSeries and the 2E applications which currently run the core of the Mechanical Warranty business.

    Advice to Senior ManagementThink well before putting the iSeries and what is on it, out to pasture. Pfizer replaced the RCS system based on a Synon model, without truly understanding the risks and costs in 2012.

    Yes, I would recommend this company to a friend

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    • Approves of CEO

     

    General Accounting is a nightmare, beware of GA Manager as she takes no prisoners.

    Staff Accountant (Former Employee) Chicago, IL

    ProsGreat people to work with at a Staff level. At the time, we were in the process of being sold, therefore, a new CEO was trying to change things up and create a better culture and more learning. I hope this is still going on, because it was headed in a good direction.

    ConsNo mobility, long hours, supervisor was very lacking in knowledge of general business, personal growth was at a minimum. Pay was below industry standard.

    Advice to Senior ManagementPlease consider helping the little guys out and they run your day to day operations. Address problems in Finance as it is long overdue.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Transformation - a mixed bag of pro's and con's

    Anonymous Employee (Current Employee)

    ProsChanges were needed and are being made but it's a mix bag of good & bad; Changes are being made just to for the sake of change
    - New CEO in 2012 and New Management team assembled
    - New ownership in 2014 (Onex / TPG)

    ConsCommunication gap between Executive Team, Management Team and Staff; Not a collaborative environment; Recognition programs lacking; Performance review forced bell curve; Lost years of industry experience & expertise through turnover

    Advice to Senior ManagementRapid change does not call for abandoning disciplined thought and disciplined action. Rather, it calls for good decision making and superb execution. The great companies changed less in reaction to a radically changing world than the not so great companies.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Disapproves of CEO

    5 people found this helpful  

    One of THE WORST places to work!

    Anonymous Employee (Current Employee) Chicago, IL

    Pros-Three weeks vacation, One week sick time, and three personal days a year. Yes, the only pro about working here is that you get so much time to spend away from it...that is IF you manager decides to approve your time off.

    Cons-Two managers in Underwriting and Actuarial...both are horrible.
    -The leader of that department is completely inept , has no idea what on earth is going on. How did he land this job?!
    -The VP, well she has absolutely no life outside of work, and expects you to be just the same! Slave away long hours and pump out work all so that they can stuff their pockets with the bonuses your hard work earned them.

    Advice to Senior ManagementReplace the completely clueless executive from the head of the department, he knows nothing about what he is doing, and just throws around key buzzwords. Tom Warsop wants to make this one of the best places to work? Ha, ! I applaud your efforts, but it will get you absolutely no where. Do not work at this place.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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