The Warranty Group

  www.thewarrantygroup.com
  www.thewarrantygroup.com
Work in HR? Unlock Free Profile

The Warranty Group Reviews

Updated September 8, 2014
Updated September 8, 2014
45 Reviews
2.3
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Thomas Warsop
17 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Improving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Warranty Group

    Pros

    Improving office culture and management at least listens to employees concerns and is attempting to address them. Visibility to management is great, and most of management is laid back and approachable tho some need to go. There aren't many companies where the CEO may know your name and actually talk to you, or ask for input on a consistent basis on how to improve the company. Being smaller, the company is more nimble and can implement policy changes or process changes quicker. Good benefits, location, flexible work hours depending on the department. Colleagues are friendly and the size of the office makes it a much more collaborative environment.

    Cons

    Being a smaller company, ones career path may be limited. Although change can be good, there is almost too much change at the moment. There isn't a lot of employee development, but that is on Management's radar and most departments certainly support continuing learning to meet ones needs. High turnover in some departments, and changes should be made in management, especially in Finance. Pay may be lower than average. Company is a niche company so growth may be limited.

    Advice to ManagementAdvice

    Keep on the path you are going down.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Resource Automotive is a large company that they still try to run like a car dealer

    Current Employee - Director  in  Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at The Warranty Group full-time for more than 10 years

    Pros

    New CEO improving communication. Some of the old dog leaders are gone.

    Cons

    Not willing to invest in employees or systems. Salesforce can not be the answer to everything. Still hide info from customers. No info on-line regarding details of F&I products or pricing.

    Advice to ManagementAdvice

    Keep changing. Increase staffing levels to pre 2008 levels now that car market has rebounded.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    It was a learning experience for understanding the extended warranty business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Warranty Claims Advisor  in  Chicago, IL
    Former Employee - Warranty Claims Advisor in Chicago, IL

    I worked at The Warranty Group full-time for more than a year

    Pros

    The position is challenging, but rewarding at the same time. It is still in the automotive field, but you are working in an office not the shop any longer.

    Cons

    You have to learn the different contract coverages so you can approve or deny claims. What are the covered parts, and why it would or would not be repaired under the terms of the contract.

    Advice to ManagementAdvice

    Give people the chance to learn and then the opportunity to advance.

    Recommends
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Lied to

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst  in  Chicago, IL
    Former Employee - Business Analyst in Chicago, IL

    I worked at The Warranty Group full-time for more than a year

    Pros

    Flexible working hours, room to experiment

    Cons

    Lied to about role, very boring industry

    Advice to ManagementAdvice

    Look at the employee exit interviews to get honest feedback on who one should fire.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Management culture aweful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LAN Administrator I  in  Chicago, IL
    Former Employee - LAN Administrator I in Chicago, IL

    I worked at The Warranty Group full-time for more than a year

    Pros

    Staff level workers among all business units were for the most part amicable and easy to get along with. A large corporation which always has job openings, making it rather easy to move internally from one BU to another. Has a lot of entry level positions for those looking to get their foot in the door of corporate America. Great location right in the heart of the Loop surrounded by restaurants and shops, and easy walking distance from both Union and Olgilvie Metra stations. Free, tasty, high-tech coffee makers in all break rooms negates the need to spend $6 a day on Starbucks, and there are constant "food" days ensuring that at least 1 day out of the week you won't need to buy or bring lunch. Laid back summers...for the most part.

    Cons

    The management culture is awful. It is an environment that promotes complicity, elitism, and a lack of accountability among most managers. 9 out of 10 managers are arrogant, intimidating, rude, or elitist. They fail consistently to show appreciation for their employees and the work that they do, along with the pressure they are under. Instead there is a pervasive culture among management in which they seem to consider themselves to be of a higher class than the average worker and take on a "master/servant" relationship instead of being an advocate and leader for their employees.

    For those managers that are decent, they usually do not have the ear or support of upper management in creating change or increasing efficiency. In this case, frustration abounds as neither the staff level employees nor their direct managers/supervisors have any authority to fix problems that are driving down moral or productivity.

    Initial wages are on the low side of industry averages, but raises are even worse or non-existent altogether. Expect the workload to be heavy for a staff level position, and the incentive to complete it to be minimal.

    The IT department was particularly a mess. In two years more than 12 people left, were laid off, or were fired including the CIO, and VP of Infrastructure. The end user support team had no working SLA, only 3 techs to support 700+ employees in an environment where there was very little automation, and had no support from management in establishing policies, standards, or projects.

    Advice to ManagementAdvice

    If the terrible top down culture at TWG is ever to change it will require a hands on approach by upper management to get involved with the day to day. They will need to stop hiding in their offices and start actually observing how the managers below them operate, as well as listening to the workers themselves.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Challenging work environment. Management trying to improve.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Warranty Group

    Pros

    Good benefits and central location, improving office culture

    Cons

    Lots of IT changes going on at once and manual processes.

    Advice to ManagementAdvice

    Appreciate the work load the employees have and all the changes going on.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    One of he most challenging, in a good sense, place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Warranty Group

    Pros

    Professionalism, open to change, recognition, face paced organization, challenging

    Cons

    work-life balance is often second place

    Advice to ManagementAdvice

    Keep moving in the direction you're taking...there is always pain before gain

    Approves of CEO
  9.  

    A wonderful IT group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Warranty Group

    Pros

    Excellent Director to work for. The iSeries Synon 2E group is one of the best I ever consulted with.

    Cons

    The CIO may be looking to drop the iSeries and the 2E applications which currently run the core of the Mechanical Warranty business.

    Advice to ManagementAdvice

    Think well before putting the iSeries and what is on it, out to pasture. Pfizer replaced the RCS system based on a Synon model, without truly understanding the risks and costs in 2012.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    I worked at The Warranty Group

    Pros

    Staff level finance employees are intelligent and hard working. Company overall is a fun environment. Casual summers.

    Cons

    Dealing with threatening, demoralizing, unprofessional, rude, and uneducated supervisors and managers in the accounting department that take joy in other people's suffering. Over use of intelligent lower level staff to where their work responsibility levels are unbearable and they quit within 1 year of working in the department.

    Advice to ManagementAdvice

    Upper management need to listen and act when the staff voices their opinion instead of doing nothing. CFO is never present , did a half investigation on the finance department. People do not respect his verbal promises and lack of presence and daily interaction.

  11.  

    General Accounting is a nightmare, beware of GA Manager as she takes no prisoners.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Accountant  in  Chicago, IL
    Former Employee - Staff Accountant in Chicago, IL

    I worked at The Warranty Group full-time for more than a year

    Pros

    Great people to work with at a Staff level. At the time, we were in the process of being sold, therefore, a new CEO was trying to change things up and create a better culture and more learning. I hope this is still going on, because it was headed in a good direction.

    Cons

    No mobility, long hours, supervisor was very lacking in knowledge of general business, personal growth was at a minimum. Pay was below industry standard.

    Advice to ManagementAdvice

    Please consider helping the little guys out and they run your day to day operations. Address problems in Finance as it is long overdue.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

Worked for The Warranty Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.