The West Paces Hotel Group

  www.westpaceshotels.com
  www.westpaceshotels.com
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The West Paces Hotel Group Reviews

2 Reviews
2.1
2 Reviews

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Employee Reviews

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  1.  

    A company with a vision for excellence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The West Paces Hotel Group

    Pros

    Range of hotels in many countries and a young company that is expanding. Opportunities there but they are long in coming around. If you have patience and can provide the service culture it is a good experience and will prepare you for rising in the ranks but probably somewhere else.

    Cons

    Company info on new opportunities not really shared. Pipeline of info is held close to the vest. If your property runs into issues or sold and no longer under their management not likely for you to be posted to another position unless you are senior management.

    Advice to ManagementAdvice

    Just to live up to the commitment they ask of all employees. Also to be certain the senior management of the individual hotels are doing so also.

  2.  

    Lack of leadership at the corporate level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at The West Paces Hotel Group full-time for more than a year

    Pros

    Service delivery components create a high level of customer satisfaction combined with high end products.

    Cons

    Unless you are one of the corporate "mucky mucks", you will never be treated with respect. The high levels of service delivery and "genuine care and concern" only apply to the guests and not to you as an employee. As a salaried employee they will use you like a pawn and place you wherever they see fit, regardless of what you signed up for. Never have enough staff to service events and then play the "All hands on deck" card, after you have already put in 80 hours for the week. Wouldn't recommend this to anyone trying to maintain balance in their life.

    Advice to ManagementAdvice

    Wouldn't listen anyway because they invented hospitality.

    Doesn't Recommend
    Neutral Outlook

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