The West Paces Hotel Group

www.westpaceshotels.com
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The West Paces Hotel Group Reviews

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3 Employee Reviews

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  1. Lack of leadership at the corporate level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Chicago, IL
    Former Employee - Director in Chicago, IL

    I worked at The West Paces Hotel Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Service delivery components create a high level of customer satisfaction combined with high end products.

    Cons

    Unless you are one of the corporate "mucky mucks", you will never be treated with respect. The high levels of service delivery and "genuine care and concern" only apply to the guests and not to you as an employee. As a salaried employee they will use you like a pawn and place you wherever they see fit, regardless of what you signed up for. Never have enough staff to service events and then play the "All hands on deck" card, after you have already put in 80 hours for the week. Wouldn't recommend this to anyone trying to maintain balance in their life.

    Advice to Management

    Wouldn't listen anyway because they invented hospitality.


  2. Great Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Member in Cork (Ireland)
    Former Employee - Team Member in Cork (Ireland)

    I worked at The West Paces Hotel Group full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Training and corporate culture is focused on excellence in service and personal development. Quality is the MO!

    Cons

    Not always upfront about how the company is performing and leave things to the last mibnute


  3. A company with a vision for excellence.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The West Paces Hotel Group

    Pros

    Range of hotels in many countries and a young company that is expanding. Opportunities there but they are long in coming around. If you have patience and can provide the service culture it is a good experience and will prepare you for rising in the ranks but probably somewhere else.

    Cons

    Company info on new opportunities not really shared. Pipeline of info is held close to the vest. If your property runs into issues or sold and no longer under their management not likely for you to be posted to another position unless you are senior management.

    Advice to Management

    Just to live up to the commitment they ask of all employees. Also to be certain the senior management of the individual hotels are doing so also.



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