The Zappos Family Reviews

Updated July 29, 2015
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3.6
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Recommend to a friend
Approve of CEO
The Zappos Family CEO Tony Hsieh
Tony Hsieh
146 Ratings

Pros
  • We also got free food on the Call Center floor (and even alcohol once (in 30 reviews)

  • Zappos definitely has great benefits, best I've ever had (in 17 reviews)

Cons
  • Work-Life balance can be tricky for those with school-aged kids (in 8 reviews)

  • Las Vegas isn't the most fantastic city (in 12 reviews)

More Pros and Cons

216 Employee Reviews

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  1. Zclt review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Zclt in Las Vegas, NV
    Current Employee - Zclt in Las Vegas, NV

    I have been working at The Zappos Family full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Food, benefits, coworkers, gym, flexible hours 4x10 hour shifts. Best if all the environment is chill and the job is easy.

    Cons

    I havnt found any yet, then again its been less than a year. As long as you are a good/ reliable worker who has social skills your going to love zappos, Plain and simple.

    Advice to Management

    Set up a better system for managing emails. If there were a bunch of folders with rules set up for the normal emails thay come in each day it would be awsome. Organizing my inbox all the time is a waste of time.


  2. Best of the Best

    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at The Zappos Family (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Working for Zappos was a great experience. I loved the people and the environment. They are very progressive think organization..

    Cons

    Operations are 24/7 so the hours are unusual. Wish they offered part time.

    Advice to Management

    Keep up the great work. More call centers should take a page out of your book.


  3. New Hire Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Pros are everything! The environment is amazing, the people are great, and they train you very thoroughly!

    Cons

    Some of the presentations can get a bit boring... but that can be with any job.. I wont hold that against Zappos!

    Advice to Management

    Keep it up!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Customer Loyalty Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ZCLT Representative in Las Vegas, NV
    Current Employee - ZCLT Representative in Las Vegas, NV

    I have been working at The Zappos Family full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Empowerment - we're working towards a Self-management status where we hope to work towards our goals and our passions on our own terms but still being held accountable for job duties.

    Cons

    Sometimes we wish there was a pay bump, they are working to progress things, but an annual pay bump would be perfect to help with cost of living.

    Advice to Management

    There is No Management


  6. Great place to work and grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security Analyst in Las Vegas, NV
    Current Employee - Information Security Analyst in Las Vegas, NV

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The opportunities to grow and learn and experience new positions is astounding. You are not silo'd into a single position that you have to do every single day, you are given the ability to learn new skills and do what you are passionate about. Holacracy has put every employee on an equal plane opening the doors to innovation and growth.

    Cons

    With the transition to Holacracy, there are still some legacy folks resistant to change which can become an issue when they disagree with something. However, I believe this mindset will slowly be phased out.

    Advice to Management

    With holacracy traditional management is no longer in existence. However, advice to transitional management would be to embrace holacracy and make an effort to change your mindset to allow the company to advance.


  7. Getting into Zappos!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Android Engineer in Las Vegas, NV
    Current Employee - Android Engineer in Las Vegas, NV

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing workplace, it is unlike and other company. The teams are amazing and the company make sure all its employees are happy, they really go out of their way for this. New hire training is a lot of fun as well as the whole interview process.

    Cons

    There really isn't much to say here. If I had to say something, the one thing that needs improving is how things work after the whole holocracy change. A lot of things are still up in the air and its hard to get information about certain things because no one is sure about how things are going to work such as raises.

    Advice to Management

    Keep doing your thing!


  8. A little weird, but that's okay!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at The Zappos Family full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Zappos is great place to work because it thrives on culture and is located right in downtown.

    Cons

    As mentioned, the HQ is located in downtown, so traffic can be a bit busy.


  9. Adopted by The Zappos Family!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLT in Las Vegas, NV
    Current Employee - CLT in Las Vegas, NV

    I have been working at The Zappos Family full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    On-site food is available and Zappos is downtown, so anything you could want to eat is readily available!! I love that the funds from the vending machines get donnated to local charities. Zappos recycles and composts, so that's really amazing. I've never been so happy before in a workplace. I feel like I'm home.

    Cons

    I suppose the only real cons I see are some building issues, but this building is old. I remember when it used to be the courthouse. The elevators can be a little sketcy at times but they are within code so it is safe. Just sometimes inconvenient with how long they take.

    Advice to Management

    Keep doing what you're doing. I honesly love the way Zappos is run. It's a holocracy/TEAL company and it's life changing.


  10. Best Company To Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Security Analyst
    Current Employee - Information Security Analyst

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Be your self at work, no dress code. Lots of fun times. Very friendly people and great environment. great benefits and free food, Gym, etc ... Location is great, all good places to eat are around the company. Self Organization opens more opportunities and self improvements

    Cons

    I have not seen any downsides so far. until this moment its a great place to work for.


  11. Seriously, the best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLT in Las Vegas, NV
    Current Employee - CLT in Las Vegas, NV

    I have been working at The Zappos Family full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The staff is so supportive! Meeting so many great people is awesome! The training was intense, but so informative. The campus is awesome, so many things to do. Benefits are super awesome! Everyone is equal and appreciated.

    Cons

    Seriously, nothing. It's the best company I've ever worked for.

    Advice to Management

    Keep doing what you're doing, because everyone appreciates it!



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