The Zappos Family

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The Zappos Family Reviews

Updated February 26, 2015
Updated February 26, 2015
191 Reviews
3.8
191 Reviews
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The Zappos Family CEO Tony Hsieh
Tony Hsieh
143 Ratings

Review Highlights

Pros
  • We also got free food on the Call Center floor (and even alcohol once (in 30 reviews)

  • Great benefits, good food and you gotta love the 40% off Zappos discount (in 17 reviews)


Cons
  • the politics and work/life balance issues exist here just like any other company (in 8 reviews)

  • Zappos headquarter's move from the suburbs of Henderson to old Downtown Las Vegas (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative Services in Henderson, NV
    Former Employee - Creative Services in Henderson, NV

    I worked at The Zappos Family full-time (more than 3 years)

    Pros

    great company culture, sense of pride in work, sense that one can ascend through the ranks, feeling like you're part of something bigger

    Cons

    too much work / life integration sometimes. feeling like you have to take part in social gatherings or you'll be ostracized, can be a bit much.

  2.  

    Working at Zappos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Zappos Family

    Pros

    Zappos is a great company to work at. The people are smart and fun. There is definitely an attitude of work hard, play hard.

    Cons

    Some of the current projects the company is working on are difficult. Many deadlines are tight and there is a lot of pressure to make targets.

    Advice to ManagementAdvice

    Generally speaking, upper management is solid. Sometimes it feels like yesterday's objective is being abandoned to chase a new shiny object, but usually it is clear why shifts in priorities are made.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Felt like family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Loyalty Team Member in Henderson, NV
    Former Employee - Customer Loyalty Team Member in Henderson, NV

    I worked at The Zappos Family full-time (more than 3 years)

    Pros

    Going to work was fun. It felt like I was getting paid to hang out with my friends all day.

    Cons

    Balancing the openness of the work environment while maintaining professionalism.

    Advice to ManagementAdvice

    Pay should be more competitive.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    great starting point

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Zappos Family

    Pros

    benefits, work hard play hard environment, team building outside of the office

    Cons

    zappos is just a place for people to start off in and move off to more developed companies. Zappos is not mature enough and has makes too many mistakes.

  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CLT in Las Vegas, NV
    Current Employee - CLT in Las Vegas, NV

    I have been working at The Zappos Family full-time (less than a year)

    Pros

    -Free food
    -Friendships
    -Events
    -Free Healthcare
    -Down to earth CEO
    -Great campus space
    -Infertilty coverage
    -Holacracy

    Cons

    The pay is lower than expected. No one really discusses raises or what other departments pay to help with career movement.

    Advice to ManagementAdvice

    Hold Tacticals at every all hands to stay in the loop.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Not what I imagined but great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Loyalty Team Member
    Former Employee - Seasonal Customer Loyalty Team Member

    I worked at The Zappos Family

    Pros

    When you walk in it kind of looks like a school. It has great amenities and a fun environment. SOME people are polite and overall the work was fairly easy. Overall, it wasn't for me I would say. If you are laid back and like to do work your way. Go for it.

    Cons

    Honestly, you have to be a certain way to make it into the job. You need to be a hipster basically. The people.... some are nice and bright. They live in the cutlure.. Others do not. Only thing I had a problem with was how they teach their culture. They look for people who are outgoing, talk and engage with their coworkers and work hard. That wasn't the case when I was there.

    Recommends
    Approves of CEO
  8.  

    Very productive and great enviroment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV

    I worked at The Zappos Family

    Pros

    They care about their employees and make work fun.

    Cons

    They had great benefits for employees and leadership team were very involved with their employees

    Advice to ManagementAdvice

    Being a seasonal worker would be helpful to consider the work done when hiring to be permanent

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Place to Be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Zappos Family

    Pros

    Training- thorough, fun, and worthwhile.
    Great benefits: free access Weight Watchers, amazing discounts, healthcare

    Cons

    Some things at Zappos may seem silly but drink the kool-aid and make the most of it

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Couldn't Be Better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineer in Portland, OR
    Former Employee - Engineer in Portland, OR

    I worked at The Zappos Family full-time (more than a year)

    Pros

    Employees are great. Perks are great. The work is stimulating. It really is a dream career.

    Cons

    Maybe too much transparency.

    Advice to ManagementAdvice

    Keep on keepin' on. Maybe promote a bit more from within.

    Recommends
    Positive Outlook
  11. 4 people found this helpful  

    Working At Zappos Was Fun!...but....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contractor in Las Vegas, NV
    Former Employee - Contractor in Las Vegas, NV

    I worked at The Zappos Family full-time (less than a year)

    Pros

    It was a really fun out of the box place to work. You are never going to work at a place like this ever in your life. Very unique. Free food, drinks & snacks. Dressed in jeans and tennis shoes everyday.

    Cons

    There is a lot of group think and clique type behavior. Not a place to go if you are seeking to climb the corporate ladder. And if you are anti-social or have a life then think twice before you work here as there is a lot of expectation to spend time with your co-workers outside of work at company events.

    Advice to ManagementAdvice

    It depends on who your manager is but my advice would be don't take people for granted. Just because your in a leadership position doesn't mean your better than the people on your team. Give praise and appreciation often.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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