The Zappos Family Reviews

Updated August 26, 2015
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3.7
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The Zappos Family CEO Tony Hsieh
Tony Hsieh
158 Ratings

Pros
  • We also got free food on the Call Center floor (and even alcohol once (in 30 reviews)

  • Zappos definitely has great benefits, best I've ever had (in 17 reviews)

Cons
  • Work-Life balance can be tricky for those with school-aged kids (in 8 reviews)

  • Las Vegas isn't the most fantastic city (in 12 reviews)

More Pros and Cons

227 Employee Reviews

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  1. Agent of Wow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at The Zappos Family full-time (More than 5 years)

    Pros

    Ability to rise in the company and take on new roles, competitive pay, good benefits, PTO, cultural events, learning opportunities, feel appreciated

    Cons

    Other departments are given special accommodations over Customer Service, tied to your desk when customer queues are high, miss out on cultural events or coaching due to poor staffing, a lot of confusing policies


  2. Great place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook

    Pros

    Warm welcoming employees!! Interview was fun. Everyone was very down to earth.

    Cons

    Location could be better! Great campus but needs to be in a more modern city.

    Advice to Management

    Awesome job!!


  3. Summer Intern Program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great work / life balance, lots of team outings, amazing culture, and a 40% on zappos.com with next day shipping to your desk!

    Cons

    The new management style is not for everyone, seems to be some teams that embrace it and others that completely ignore it.

    Advice to Management

    Keep doing what you're doing, be involved and work with employees to make sure holacracy is helping them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Internship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    A big, diverse group of people. Always fun and vibrant. A lot of cool adventures with the college recruiting department. Free summer housing for summer interns. Food is everywhere. Open layout, no cubicles, easy access to C-level executives. Strong security (they are everywhere) especially in Downtown LV. In the heart of the Fremont Experience - the area has so much soul and charm. Team is super intelligent and helpful - everyone is willing to drop down what they are doing to help you.

    Cons

    As with every company, politics. Morale seems a little low right now.

    Advice to Management

    Holacracy seems to not work for every team. Can we spearhead a good medium?


  6. Helpful (1)

    Getting into Zappos!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Android Engineer in Las Vegas, NV
    Current Employee - Android Engineer in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing workplace, it is unlike and other company. The teams are amazing and the company make sure all its employees are happy, they really go out of their way for this. New hire training is a lot of fun as well as the whole interview process.

    Cons

    There really isn't much to say here. If I had to say something, the one thing that needs improving is how things work after the whole holocracy change. A lot of things are still up in the air and its hard to get information about certain things because no one is sure about how things are going to work such as raises.

    Advice to Management

    Keep doing your thing!


  7. Tech Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fun culture, enjoy going to work everyday. Free food and events.

    Cons

    Pay is on the lower end


  8. Unbelieveable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLT in Las Vegas, NV
    Current Employee - CLT in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture and demeanor in the office is an amazing experience and cannot be overstated. The emphasis on being a functional team and making coworkers into friends is something that you have to experience to appreciate

    Cons

    Pay could be better but there is room to earn more. I cannot express enough, the ability to increase your pay through hard work is definitely available.

    Advice to Management

    To management I would say keep up the great work and continue to push culture and team building. I have never worked at a place with such a great environment


  9. Zclt review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Zclt in Las Vegas, NV
    Current Employee - Zclt in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at The Zappos Family full-time

    Pros

    Food, benefits, coworkers, gym, flexible hours 4x10 hour shifts. Best if all the environment is chill and the job is easy.

    Cons

    I havnt found any yet, then again its been less than a year. As long as you are a good/ reliable worker who has social skills your going to love zappos, Plain and simple.

    Advice to Management

    Set up a better system for managing emails. If there were a bunch of folders with rules set up for the normal emails thay come in each day it would be awsome. Organizing my inbox all the time is a waste of time.


  10. Best of the Best

    Former Employee - Customer Service Representative in Las Vegas, NV
    Former Employee - Customer Service Representative in Las Vegas, NV
    Recommends
    Approves of CEO

    I worked at The Zappos Family (Less than a year)

    Pros

    Working for Zappos was a great experience. I loved the people and the environment. They are very progressive think organization..

    Cons

    Operations are 24/7 so the hours are unusual. Wish they offered part time.

    Advice to Management

    Keep up the great work. More call centers should take a page out of your book.


  11. New Hire Training

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The Pros are everything! The environment is amazing, the people are great, and they train you very thoroughly!

    Cons

    Some of the presentations can get a bit boring... but that can be with any job.. I wont hold that against Zappos!

    Advice to Management

    Keep it up!



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