The Zappos Family Reviews

Updated April 17, 2015
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3.7
203 Reviews
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The Zappos Family CEO Tony Hsieh
Tony Hsieh
151 Ratings

Pros
  • We also got free food on the Call Center floor (and even alcohol once (in 30 reviews)

  • Great benefits, good food and you gotta love the 40% off Zappos discount (in 17 reviews)

Cons
  • the politics and work/life balance issues exist here just like any other company (in 8 reviews)

  • Zappos headquarter's move from the suburbs of Henderson to old Downtown Las Vegas (in 12 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Still a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Zappos Family full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Healthcare Benefits, people/culture, competitive pay

    Cons

    Disruptive atmosphere, poor performance not addressed, bothesome social experiments

  2. Helpful (2)

    Great company culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The culture encourages idea sharing, teamwork, and fun. Each and every day is different and there are always fun company wide events taking place. Medical benefits and employee discount are amazing!

    Cons

    Be prepared for constant change! If you aren't easy to adapt this will be a challenging place for you.

    Advice to Management

    Leadership is really part of the team. We are getting away from traditional hierarchy and creating a self organized self managed company

  3. Photographer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Photographer in Las Vegas, NV
    Current Employee - Photographer in Las Vegas, NV

    I have been working at The Zappos Family full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits, great people and great campus.

    Cons

    Some people aren't great.

    Advice to Management

    There are no more managers, so..

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Crazy but fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at The Zappos Family full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    You meet the coolest people who become lifelong friends. Work environment is relaxed and people are encouraged to be themselves

    Cons

    The unconventional work environment was be too much to handle for some. There is constant change and not a lot of direction to help lead those changes. Attempts to communicate are made but the message gets lost a lot of times due to change fatigue

    Advice to Management

    I guess there really is no such thing as upper management at this point, but if anyone is listening: recognize people more often, show appreciation and help curb entitlement

  6. Helpful (5)

    Zappos Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Las Vegas, NV
    Current Employee - Business Analyst in Las Vegas, NV

    I have been working at The Zappos Family

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The people within your team, assuming you're on a good team.

    Cons

    The constant experiements on employees.

    Advice to Management

    Remember that human capital is valuable rather than allowing great talent to leave

  7. Helpful (2)

    Best Job Ever. If you can get in you should be honored.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative Services in Las Vegas, NV
    Former Employee - Creative Services in Las Vegas, NV

    I worked at The Zappos Family full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The People, Culture, Benefits and Events are outstanding, and there is room for advancement if you apply yourself. I would recommend starting in CLT if you're new to the workforce and spend that time building relationships and preparing yourself for the job you're most passionate about. You also get at least a couple weeks of vacation within your first year, which is unheard of at most companies.

    Cons

    There was a lack of accountability when I worked there, and it was discouraging to the folks that worked hard and ultimately had to clean up the mess. The pay isn't great starting out, and I wouldn't even consider it competitive . However, you will enjoy going to work everyday. Just like anywhere there are politics, but as long as you're aware of it you shouldn't have any trouble.

    Advice to Management

    Please find a direction and stick with it for at least 1 quarter. Also, you should probably avoid so many initiatives at one time if you're trying to keep employees engaged. Stop promising things and not delivering. I know your heart is in the right place but it is beyond frustrating when you tell your friends and family about awesome things that are about to happen and 2 years later it's not only forgotten about but was never mentioned and frowned upon when brought up. It hurts.

  8. Helpful (3)

    Overall positive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at The Zappos Family full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Laid back, fun environment to work for. A lot of extra perks. Great benefits.

    Cons

    Upper management is unfocused and not good at keeping promises. I feel like upper management is turning into glory hounds and more interested in getting their name and faces in articles as the newest, greatest things.

    Work life balance is good, although this move towards work life integration is unsavory. I'm very selfish with my free time and I get to choose who I spend it with.

    Advice to Management

    Stop trying to get articles written about you and actually work.

  9. Helpful (2)

    CLT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CLT in Las Vegas, NV
    Former Employee - CLT in Las Vegas, NV

    I worked at The Zappos Family full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The best part is the people in CLT and the benefits

    Cons

    I would say the politics and the high school structure of the company

    Advice to Management

    I would reevaluate people in some manager positions. It seems to be more about who you know instead of your job qualifications.

  10. Overall, a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Zapponian in Las Vegas, NV
    Current Employee - Zapponian in Las Vegas, NV

    I have been working at The Zappos Family full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Open communication among all levels of employees.

    Cons

    Fun environment can impede on productivity

    Advice to Management

    Provide tuition reimbursement would be fantastic.

  11. Helpful (7)

    An ok company that is slowly losing its way.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Loyalty Team Member in Las Vegas, NV
    Former Employee - Customer Loyalty Team Member in Las Vegas, NV

    I worked at The Zappos Family full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great health benefits, nice co-workers, flexible schedules

    Cons

    Pay hasn't kept up since they moved to Vegas in 2004. Very difficult to advance in CLT and they're getting stingier with pay increases.

    I was with Zappos for almost 6 years and was able to acquire many skill sets and earn pay raises getting close to the max amount for a CLT member. Many of the skills I acquired were removed or the pay increase for achieving them was lowered. It's very difficult to advance in CLT. I tried to pursue leadership several times but was denied an interview each time and was given advice that was code for "become your Supervisor/Manager's BFF". The last time I applied to pursue leadership the Toolbox (CLT department in charge of leadership progression) didn't bother to follow up with me and I had to contact them to see what was going on. It was at that moment I knew it was over for me at Zappos. My only regret is I stayed a year too long.

    I would recommend Zappos to someone looking for a short term job.

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