The Zappos Family Reviews

Updated July 2, 2015
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3.7
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Recommend to a friend
Approve of CEO
The Zappos Family CEO Tony Hsieh
Tony Hsieh
142 Ratings

Pros
  • We also got free food on the Call Center floor (and even alcohol once (in 30 reviews)

  • Zappos definitely has great benefits, best I've ever had (in 17 reviews)

Cons
  • Work-Life balance can be tricky for those with school-aged kids (in 8 reviews)

  • Las Vegas isn't the most fantastic city (in 12 reviews)

More Pros and Cons

199 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    First Impressions of Zappos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Loyalty Representative in Las Vegas, NV
    Current Employee - Customer Loyalty Representative in Las Vegas, NV

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This company has a diversity of intelligent, quirky and creative thinkers. The environment is friendly and welcoming. Average age of employees around 30-35. It is truly a great place to work because it hires many people who contribute to the culture, so you get many energetic, positive and innovative individuals working there. Benefits are good, once they kick in.

    Cons

    Starting salary for its Customer Loyalty Team members should go up and should account for education and experience.


  2. It

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Las Vegas, NV
    Former Employee - Senior Manager in Las Vegas, NV

    I worked at The Zappos Family

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual atmosphere. Great benefits. They pay higher positions well. They have to, since all their best talent walked out the door.

    Cons

    No structure, chaotic atmosphere. Everyone doing what they want. Currently, run by a bunch of children with no experience.

    Advice to Management

    Get a grip. Your top 20% of talent just walked out the door and a call center rep isn't going to be able to cut what a veteran with 10-25 yrs of experience can do. What a waste


  3. Wonderful company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CLT
    Current Employee - CLT

    I have been working at The Zappos Family full-time (Less than a year)

    Approves of CEO
    Approves of CEO

    Pros

    A lot of freedom.
    Fun at work.
    Your Co workers are you friends.
    You are treated very well.
    Opportunity to advance.

    Cons

    None to give. Zappos is awesome to work for I never dread going to work. I absolutely love it.

    Advice to Management

    Well technically there is no management, which I actually enjoy. Keep it going. It's amazing.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Clt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at The Zappos Family full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    A fun place to work

    Cons

    Doesn't pay enough
    No chance for advancement


  6. Moving in the right direction

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV

    I have been working at The Zappos Family full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits are amazing, co-worker relationships that are strong inside and outside the office, flat management = anyone can contribute and not be held back.

    Cons

    Some employees have had a lack of experience in the outside corporate world, leading to immaturity when it comes to running a business. The move to flat management has also added more chaos. Hopefully it's temporary.

    Advice to Management

    continue to set a high bar for hiring, continue to look at compensation adjustments consistently.


  7. Definitely not the average call center....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Loyalty Team Member in Las Vegas, NV
    Current Employee - Customer Loyalty Team Member in Las Vegas, NV

    I have been working at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture! I haven't started yet but I feel that family vibe already! They pay 100% of your health and dental!!!

    Cons

    None yet lol and I hope I never see any.

    Advice to Management

    Keep being the exception!


  8. Buyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at The Zappos Family

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good culture, friendly people,good benefits,

    Cons

    To much favoritism , no balance of life and work,

    Advice to Management

    Treat everyone equally


  9. Helpful (5)

    Despite what they think, you need solid leadership to function

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV

    I worked at The Zappos Family

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, casual work environment, freedom to be one's self.

    Cons

    Move to self organization is short sighted - trying to relieve pressure of managing off management but the conversation about who is LEADING the organization has never happened. Also, management is do as I say, not as I do. And they can't take feedback.

    Advice to Management

    Get humble, listen and value the opinions of employees. Get your hands dirty in the work they do.


  10. Helpful (2)

    Seriously Going Downhill Fast

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phones Representative/Live Chat Representative/Secretary of Holocracy Circle in Reno, NV
    Former Employee - Phones Representative/Live Chat Representative/Secretary of Holocracy Circle in Reno, NV

    I worked at The Zappos Family (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free drinks and snacks are great, and there is a "boot camp" mentality with your training class that last the whole time you are in there.

    Cons

    Literally everything else. They use their core values as a weapon against their employees, and management either doesn't know or doesn't care that everyone is scared of losing their job every day.

    Advice to Management

    I'm not sure after recent events that this company can be saved, but I wish them the best of luck. They seem to have started with the best intentions.


  11. Great Starter Job

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at The Zappos Family

    Pros

    Great benefits, Great friendly atmosphere

    Cons

    Not paid enough, They haven't raised what they pay since they started. You have to go through hoops to get a raise



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