Thomas Cook

www.thomascook.com
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Thomas Cook Reviews in Peterborough, England

Updated February 24, 2015
Updated February 24, 2015
9 Reviews
3.2
9 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Peter Fankhauser
9 Ratings

Review Highlights

Pros
  • The working environment at Thomas Cook is very friendly and the general reputation of the company is quite good (in 4 reviews)


Cons
  • Long hours, lack of recognition, jobs for boys (in 3 reviews)

  • Mid and Senior Management is Disaster (in 3 reviews)

More Highlights

9 Employee Reviews Back to all Reviews

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  1.  

    A great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (less than a year)

    Pros

    Welcoming atmosphere, a lot of honesty, few pointless meetings, no 'old boys club' feel, a good feeling of optimism.

    Cons

    Huge company-wide transformation which makes things a little confusing at times, some out-dated, out-sourced approaches to things like IT but credit where it's due, that's all changed and there are actual English people working for us.

    Advice to ManagementAdvice

    Try to move more things back to the UK, overseas is good but you can create more opportunity at home if you open up more. Also do something about the sheds we work in!!!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Not the easiest environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Peterborough, England (UK)
    Former Employee - Senior Manager in Peterborough, England (UK)

    I worked at Thomas Cook

    Pros

    The company is in a transformation stage and definitely on the right track. New senior management have defined a vision for the future and are committed to delivering it.

    Cons

    Business units tend to work in silos and frequently display "sibling rivalry' traits. There is a constant power battle at middle and senior management levels.

    Advice to ManagementAdvice

    Listen to the concerns of your people. They genuinely want to embark on this journey with you but need to feel they are part of the team.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Not the best place to work needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Research in Peterborough, England (UK)
    Current Employee - Operations Research in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 5 years)

    Pros

    You can get to London in an hour

    Cons

    Salary
    Atmosphere
    You can up skill as much as possible however don't expect anything for it
    Management only speak to management

    Advice to ManagementAdvice

    Listen
    Value your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    To achieve, you need to know the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager in Peterborough, England (UK)
    Current Employee - Product Manager in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than 3 years)

    Pros

    Large company, therefore provides great experience. Can move into different areas, including tour operating, retail, online, airline, cabin crew, or even overseas representation.

    Cons

    The company mindset is difficult to break. They operate on a 'you do it our way' only mentality, which limits creativity, and can be un-motivational.

    Advice to ManagementAdvice

    Keep in touch with your staff more. There are a lot of Board members, Directors and people in high powered positions, yet the people on the ground do not know who they are.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good people but huge divide between management and lower level staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Yield Analyst in Peterborough, England (UK)
    Former Employee - Yield Analyst in Peterborough, England (UK)

    I worked at Thomas Cook full-time (more than 3 years)

    Pros

    Friendly colleagues, relaxed atmosphere, good travel perks, big company with lots of job opportunities

    Cons

    Clueless management, takes a long time to earn decent travel perks, old IT systems, poor levels of pay

    Advice to ManagementAdvice

    Involve ground staff more in decision-making process

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)

    I worked at Thomas Cook full-time (more than a year)

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to ManagementAdvice

    Setup an ecommerce office in London.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Very positive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Interim in Peterborough, England (UK)
    Current Contractor - Interim in Peterborough, England (UK)

    I have been working at Thomas Cook as a contractor (less than a year)

    Pros

    Joined at a time when the company is going through a major transformation. I am helping them to undergo and come to terms with that change.

    Cons

    The office envirionment in Peterborough is a series of old warehouses. Fine inside but they don't look good from the outside

    Advice to ManagementAdvice

    Encourage all to embrace the change

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great brand, nearly destroyed by former management, now has new CEO and exec team. watch out Tui

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UK Executive Team in Peterborough, England (UK)
    Current Employee - UK Executive Team in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (more than a year)

    Pros

    great brand and reputation
    market leader
    Commitment to customers
    exciting industry
    potential to be great again
    entering exciting period of change
    strong new leaders and board of directors
    power of online at last recognised

    Cons

    company is in debt
    press and competitors undermining it
    slow and always behind the times

    Advice to ManagementAdvice

    dont take any prisoners, make the changes you need as fast as you can
    get things moving

    Recommends
    Positive Outlook
  10.  

    In its time a great compmany to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)

    I have been working at Thomas Cook

    Pros

    The People & The Product

    Cons

    Disorganised, do not complete projects, tend to move on to new iniatievs quickly, low turnover - no new blood and if new people come in they need to adopt TC way of working any new ideas are dismissed

    Advice to ManagementAdvice

    Restructure Management Team - Bring in people from outside the travel industry

    Doesn't Recommend

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