Thomas Cook Reviews

Updated March 23, 2015
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3.4
56 Reviews
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Peter Fankhauser
5 Ratings

Pros
  • The working environment at Thomas Cook is very friendly and the general reputation of the company is quite good (in 4 reviews)

Cons
  • Long hours, lack of recognition, jobs for boys (in 3 reviews)

  • Mid and Senior Management is Disaster (in 3 reviews)

More Pros and Cons

Employee Reviews

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  1. Very good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Market Director in Miami, FL
    Former Employee - Market Director in Miami, FL

    I worked at Thomas Cook full-time (more than 10 years)

    Pros

    Wonderful people who show a passion. Dynamic organization that promotes from within where it makes sense. Great external development plan.

    Cons

    Checks and balances were weak. Subsidiaries not aligned to parent strategy. Salaries were below market averages.

    Advice to ManagementAdvice

    Leverage your core assets and look for partnerships to get you to the next level.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Thomas Cook Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Sales Consultant in London, England (UK)
    Current Employee - Travel Sales Consultant in London, England (UK)

    I have been working at Thomas Cook part-time (more than a year)

    Pros

    At present the company are going through transformation and I would describe this transformation as almost complete and very successful. For my current stage in life the company pays me a fair wage and as sales consultants and we have high earning potential in regard to commission. The main pro of the commission structure is that it creates a fun, competitive although team working sales environment in which all of us work together to deliver excellent customer service as well as outstanding sales on all of our products. This is another advantage of working for TC in comparison to other travel company's, the products we sell. We have an ostentatious range of products and this makes every day different.

    Cons

    There are very few cons with working for this Thomas Cook. I feel that sometimes there can be worry at work with individual stores futures. I also feel that there should be more opportunities to travel with the company to experience some of our great products.

    Advice to ManagementAdvice

    My advice to management would be to increase the amount of educational trips and training courses available to us as Sales Consultants. So far the change of senior management has been good for the company and I think we are heading in the right direction as one big Thomas Cook family. I would like to progress within the company also, so perhaps I would advise management to make more opportunities to me and others wanting to work our way up available to work our way up.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Not just a job but a way of life, within a big family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cabin Crew in London, England (UK)
    Current Employee - Cabin Crew in London, England (UK)

    I have been working at Thomas Cook

    Pros

    A great place to work, fun, but hard work, laid back but professional, good salary benefits but you work for your money and a very interesting and dynamic environment where everyday really is different and everyone is an individual with their own character and personality where you can be yourself.

    Cons

    Often longs days and tiring, but with a good team you pull through and find solutions. Peak season can be very busy, and off peak season often no work therefore most positions are seasonal and only downside to position, therefore no year-round stability or permanent contracts.

    Advice to ManagementAdvice

    A bit more stability in the sense employees know where they stand even if no permanent job offers, would be good to know return dates and future prospects quite early on, therefore prior planning for both employers and employees, making it a little more stable.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Life changing experience that I would gladly do again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Overseas Villa Customer Service Manager in Kefalonia (Greece)
    Former Contractor - Overseas Villa Customer Service Manager in Kefalonia (Greece)

    I worked at Thomas Cook as a contractor (more than a year)

    Pros

    every day is different, you live in lovely hot places, the team working environment is hugely satisfying and rewarding. You have a great social life meeting all kinds of people with different ages, race, opinions, and all get along like a family as you are all working towards the same objective of delivery outstanding customer service and delivering an unrivalled holiday experience.

    Cons

    The days are long some times very long ! hours can be unsociable working through the night if on a shift with a delayed flight. Managing customers expectations can sometimes be very difficult especially when they are dissatisfied with their booking.The salary is poor, commission is continually re structured so you earn less and less and have to sell more and more to earn a basic living.

    Advice to ManagementAdvice

    Consider better pay scales for night shifts, increase commissions for high priced trips, incentives for high achievers or for non lateness and no sickness. Full attendance for a whole season with high customer service scores and good sales should be recognised as well as a financial incentive or maybe a free holiday for the outstanding colleague.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Fantastic, Admin support within GDM is great, although when employees leave, they are rarely replaced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)

    I have been working at Thomas Cook

    Pros

    Organisation, Company clear hierarchy, training, development, induction schemes

    Cons

    Managers, Work-life Balance, Poor perks, Employees not replaced when they leave, stretching existing employees beyond their roles

    Advice to ManagementAdvice

    More Development and coaching for managers, more coherency and support from managers (undermine each other) and More rigorous management selection programmes.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. satisfying employer, but with lower than average team morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Nodejs Developer in London, England (UK)
    Former Employee - Senior Nodejs Developer in London, England (UK)

    I worked at Thomas Cook

    Pros

    google email and github being used for company mail and versioning system

    Cons

    tight open space with lots of distractions, not enough toilets

    Advice to ManagementAdvice

    put programmers into a different office-one which is not as distracting and preferably with good computers. The current laptops developers get are very bad for developers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. A great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (less than a year)

    Pros

    Welcoming atmosphere, a lot of honesty, few pointless meetings, no 'old boys club' feel, a good feeling of optimism.

    Cons

    Huge company-wide transformation which makes things a little confusing at times, some out-dated, out-sourced approaches to things like IT but credit where it's due, that's all changed and there are actual English people working for us.

    Advice to ManagementAdvice

    Try to move more things back to the UK, overseas is good but you can create more opportunity at home if you open up more. Also do something about the sheds we work in!!!

    Recommends
    Positive Outlook
    Approves of CEO
  9. Very pleasant, hard work, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Crew in Gatwick, England (UK)
    Former Employee - Cabin Crew in Gatwick, England (UK)

    I worked at Thomas Cook full-time (less than a year)

    Pros

    Good pay, meet new people, most other crew friendly, good working conditions

    Cons

    Long hours, standbys, delays, tough senior crew members,

    Recommends
    Positive Outlook
    No opinion of CEO
  10. Not the easiest environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Peterborough, England (UK)
    Former Employee - Senior Manager in Peterborough, England (UK)

    I worked at Thomas Cook

    Pros

    The company is in a transformation stage and definitely on the right track. New senior management have defined a vision for the future and are committed to delivering it.

    Cons

    Business units tend to work in silos and frequently display "sibling rivalry' traits. There is a constant power battle at middle and senior management levels.

    Advice to ManagementAdvice

    Listen to the concerns of your people. They genuinely want to embark on this journey with you but need to feel they are part of the team.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Co workers great; Manager a buffoon

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Customer Legal Department in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (more than a year)

    Pros

    Co-workers all worked hard with limited systems and high caseloads

    Cons

    Manager at the time was awful, belittled people and divulged supposedly confidential discussions

    Advice to ManagementAdvice

    Trust your grass roots staff; you hired them to do a job; let them do it.

    Lose the ridiculous PROUD mantra

    No opinion of CEO

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