Thomas Cook

  www.thomascookgroup.com
  www.thomascookgroup.com
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Thomas Cook Reviews

Updated September 18, 2014
Updated September 18, 2014
42 Reviews
2.8
42 Reviews
Rating Trends

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Thomas Cook Group CEO Harriet Green
Harriet Green
15 Ratings

Employee Reviews

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  1.  

    Not the best place to work needs a lot of improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Research  in  Peterborough, England (UK)
    Current Employee - Operations Research in Peterborough, England (UK)

    I have been working at Thomas Cook full-time for more than 5 years

    Pros

    You can get to London in an hour

    Cons

    Salary
    Atmosphere
    You can up skill as much as possible however don't expect anything for it
    Management only speak to management

    Advice to ManagementAdvice

    Listen
    Value your employees

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Getting worse day by day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at Thomas Cook full-time for more than 3 years

    Pros

    Some decent colleagues even though we are now fighting more over bookings. You learn something new everyday in the travel industry.

    Cons

    Minimum wage and bad cluster managers who have no time in their schedule to care about staff and their problems as they have too much hassle from higher up themselves. Our cluster is now on a third of the staff as this time last year and they expect us to do more which is impossible and standards are slipping as we get customers through the door on a conveyor belt system. Aside from that BAD technology. Yes you heard that Harriet. No one likes the res systems except your yes men. Too much information for staff to learn on a daily basis including changing policies and old out of date information everywhere. Promises not honoured and you are asked to be abnormally flexible with your working hours and holidays. Rotas drawn up in India plus a hr team there.... Does that help? No.

    Advice to ManagementAdvice

    Have you got a year? Too much to write here.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Good temporary job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Contact  in  Hoofddorp (Netherlands)
    Former Employee - Customer Service Contact in Hoofddorp (Netherlands)

    I worked at Thomas Cook full-time for less than a year

    Pros

    Friendly colleagues
    Adequate pay
    Fun product (holidays)

    Cons

    Long hours
    Legacy systems
    Poor customer service experience

    Advice to ManagementAdvice

    Please listen to your customers more. And don't airbrush your online and paper brochures

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    To achieve, you need to know the right people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Manager  in  Peterborough, England (UK)
    Current Employee - Product Manager in Peterborough, England (UK)

    I have been working at Thomas Cook full-time for more than 3 years

    Pros

    Large company, therefore provides great experience. Can move into different areas, including tour operating, retail, online, airline, cabin crew, or even overseas representation.

    Cons

    The company mindset is difficult to break. They operate on a 'you do it our way' only mentality, which limits creativity, and can be un-motivational.

    Advice to ManagementAdvice

    Keep in touch with your staff more. There are a lot of Board members, Directors and people in high powered positions, yet the people on the ground do not know who they are.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great company , lot of politics and oldies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head - Foreign Exchange  in  Chennai (India)
    Former Employee - Head - Foreign Exchange in Chennai (India)

    I worked at Thomas Cook full-time for more than 3 years

    Pros

    great company , good perks , less work pressure

    Cons

    low salaries , transfers , oldies and politics

    Advice to ManagementAdvice

    please improve salaries and prune oldies based on work efficiencies rather than office politics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    They have the right vision; just don't understand how to get there!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Thomas Cook full-time for less than a year

    Pros

    Nice place to work at; a lot of the people know what they have to do and what is expected out of them.

    Cons

    Compensation and Benefits are not that great and never clearly explained. No working from home option as management do not trust anyone. Majority of the office is filled with out-sourced people who know how to estimate and demonstrate 3 times more efforts and costs to the management. No collaboration between teams. 5 meetings happen simultaneously to discuss the same topic and the team that screams louder get their way in regardless if its the wrong solution and will take a lot longer to implement.

    Advice to ManagementAdvice

    Open your eyes see where your money is going. Surely your largest competitor who has a team of not more than 50 are doing something right to be on-track with a company that has been around for such a long-time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Them & Us On a Massive Scale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    Some of the people are great to work alongside. I can't really think of that many more....

    Cons

    Red-Tape. On everything from currency ordering to discount levels. The "Retail Transformation" saga. Feeling disjointed from management team.

    Advice to ManagementAdvice

    Stop. Just stop everything and realise that you have a legacy workforce from Thomas Cook working alongside people from Going Places and the Co-operative Travel. Use the best of all 3 brands, rather than trying to assimilate everyone into the same robot. Get rid of Cluster Managers where they are not needed or struggling (ours is shocking) and get full-time store managers back that actually have the ability to manage their time to do all the mind-numbing stuff at the times that the "DILO" says they should be done. That's just to be going on with, get back to me when you have a plan....

    Doesn't Recommend
    Neutral Outlook
  9. 2 people found this helpful  

    Never join !!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  London, England (UK)
    Former Employee - Team Leader in London, England (UK)

    I worked at Thomas Cook full-time for more than a year

    Pros

    - It used to be Harmony 3 years back , now NOTHING

    Cons

    - FULL of politics
    - Mid and Senior Management is Disaster
    - No career,Below Marker Standards on Salary
    -

    Advice to ManagementAdvice

    - Please look at the Software Department, No Strategy or IT vision.
    - There are lot of people who come to office and go daily, just sittting in meeting.
    - QA and PM Depaerment Sucks.
    - i wish i could take name, But no name no shame

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Very Poor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time for more than 10 years

    Pros

    maybe the CEO and some of the new strategy

    Cons

    Very low level management. You can unzerstand a bit because of transformation, but this level of confusion, no leadership, no information given, and very very silo mentality. Finance keep losing managers, IT transformation is disaster with all confused, HR do not help. Bad.

    Advice to ManagementAdvice

    should share vision (if they have one) and communicate. remember leadership as example not saying one thing in public meetings and then do the contrary

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good people but huge divide between management and lower level staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Yield Analyst  in  Peterborough, England (UK)
    Former Employee - Yield Analyst in Peterborough, England (UK)

    I worked at Thomas Cook full-time for more than 3 years

    Pros

    Friendly colleagues, relaxed atmosphere, good travel perks, big company with lots of job opportunities

    Cons

    Clueless management, takes a long time to earn decent travel perks, old IT systems, poor levels of pay

    Advice to ManagementAdvice

    Involve ground staff more in decision-making process

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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