Thomas Cook Reviews

Updated March 23, 2015
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Employee Reviews

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  1. Not just a job but a way of life, within a big family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cabin Crew in London, England (UK)
    Current Employee - Cabin Crew in London, England (UK)

    I have been working at Thomas Cook

    Pros

    A great place to work, fun, but hard work, laid back but professional, good salary benefits but you work for your money and a very interesting and dynamic environment where everyday really is different and everyone is an individual with their own character and personality where you can be yourself.

    Cons

    Often longs days and tiring, but with a good team you pull through and find solutions. Peak season can be very busy, and off peak season often no work therefore most positions are seasonal and only downside to position, therefore no year-round stability or permanent contracts.

    Advice to ManagementAdvice

    A bit more stability in the sense employees know where they stand even if no permanent job offers, would be good to know return dates and future prospects quite early on, therefore prior planning for both employers and employees, making it a little more stable.

    Recommends
    Positive Outlook
    Approves of CEO
  2. satisfying employer, but with lower than average team morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Nodejs Developer in London, England (UK)
    Former Employee - Senior Nodejs Developer in London, England (UK)

    I worked at Thomas Cook

    Pros

    google email and github being used for company mail and versioning system

    Cons

    tight open space with lots of distractions, not enough toilets

    Advice to ManagementAdvice

    put programmers into a different office-one which is not as distracting and preferably with good computers. The current laptops developers get are very bad for developers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Fantastic, Admin support within GDM is great, although when employees leave, they are rarely replaced.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)

    I have been working at Thomas Cook

    Pros

    Organisation, Company clear hierarchy, training, development, induction schemes

    Cons

    Managers, Work-life Balance, Poor perks, Employees not replaced when they leave, stretching existing employees beyond their roles

    Advice to ManagementAdvice

    More Development and coaching for managers, more coherency and support from managers (undermine each other) and More rigorous management selection programmes.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. A great place to build a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Peterborough, England (UK)
    Current Employee - Anonymous Employee in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (less than a year)

    Pros

    Welcoming atmosphere, a lot of honesty, few pointless meetings, no 'old boys club' feel, a good feeling of optimism.

    Cons

    Huge company-wide transformation which makes things a little confusing at times, some out-dated, out-sourced approaches to things like IT but credit where it's due, that's all changed and there are actual English people working for us.

    Advice to ManagementAdvice

    Try to move more things back to the UK, overseas is good but you can create more opportunity at home if you open up more. Also do something about the sheds we work in!!!

    Recommends
    Positive Outlook
    Approves of CEO
  6. Very pleasant, hard work, long hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cabin Crew in Gatwick, England (UK)
    Former Employee - Cabin Crew in Gatwick, England (UK)

    I worked at Thomas Cook full-time (less than a year)

    Pros

    Good pay, meet new people, most other crew friendly, good working conditions

    Cons

    Long hours, standbys, delays, tough senior crew members,

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Overseas Representative in Punta Caña (Dominican Republic)
    Former Contractor - Overseas Representative in Punta Caña (Dominican Republic)

    I worked at Thomas Cook as a contractor (more than 3 years)

    Pros

    Paid vacations, well just kidding, but actually you do see the world and get paid flights and hotels

    Cons

    Hard work, you cannot choose always a particular destination

    Advice to ManagementAdvice

    Some are nice, some not

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Overall a fantastic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (more than 8 years)

    Pros

    Very friendly atmosphere and the overseas team are amazing. Great opportunities to work in different places around the world and be part of a great team who work hard and play hard.

    Cons

    Quite difficult to work in a destination you want to even if your score well on their monthly points system

    Advice to ManagementAdvice

    Look at promoting hard working, loyal staff and offering further benefits

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Good temporary job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Contact in Hoofddorp (Netherlands)
    Former Employee - Customer Service Contact in Hoofddorp (Netherlands)

    I worked at Thomas Cook full-time (less than a year)

    Pros

    Friendly colleagues
    Adequate pay
    Fun product (holidays)

    Cons

    Long hours
    Legacy systems
    Poor customer service experience

    Advice to ManagementAdvice

    Please listen to your customers more. And don't airbrush your online and paper brochures

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dispatch Clerk in Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Dispatch Clerk in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time (more than 3 years)

    Pros

    The nicest people working there
    Good Managers

    Cons

    Not much opportunity to progress,
    Not a wide variety of work so after a few years you get bored
    Huge chance of being made redundant as moving departments to Bangalore to save money

    Recommends
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful

    Exciting, Fast Paced and innovative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in London, England (UK)
    Former Employee - Senior Manager in London, England (UK)

    I worked at Thomas Cook full-time (less than a year)

    Pros

    -Brand that needs no introduction at all
    -opportunity to influence the commerce platform upgrade and e-business strategy

    Cons

    -I worked at the headoffice in London and the lack of communication between departments was frustrating.
    -A lot of investment into IT, eCommerce and Marketing could be saved if there was more unity and team work

    Advice to ManagementAdvice

    -Open your eyes and review your IT team and its infrastructure you could save on your bills by hiring professionals and not outsourcing to someone who knows nothing.

    Recommends
    Neutral Outlook
    No opinion of CEO

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