Thomas Cook Reviews

Updated June 23, 2015
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62 Employee Reviews

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  1. "The Best Holiday Company to Work For

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Holiday Representative
    Former Employee - Holiday Representative

    I worked at Thomas Cook

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    - great pay compared to compeitiors
    - great perks
    - great team
    - great promotion opportunities

    Cons

    - very long hours
    - little personal time
    -

    Advice to Management

    keep up the good work. i loved working for you guys!


  2. Thomas Cook Review - a great place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Thomas Cook

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Fun, hard working environment. Professional approach to everything and works very hard at employee engagement. lots of career progression opportunities.

    Cons

    There aren't really many downsides other than the fact that the industry itself is very unstable, which leads to lots of restructuring and direction changing. It wouldn't be a place for steady eddies.

    Advice to Management

    Carry on working as hard as they do to engage employees and improve communication. The leadership team are very visible and approachable and do a good job at inspiring their employees.


  3. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Former Employee - Anonymous Employee in Peterborough, England (UK)

    I worked at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    people, culture, buzz and ability to manage your work life balance

    Cons

    too many changes in direction

    Advice to Management

    Develop a strategic plan


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. A global business with a Mom 'n' Pop feel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Peterborough, England (UK)
    Current Employee - Team Leader in Peterborough, England (UK)

    I have been working at Thomas Cook full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people; everyone I have dealings with is supportive, upbeat, open and honest. I have worked in businesses where things are cloak and dagger, but there's not a lot of that at Thomas Cook. Pay and benefits are really good, especially for the region. There are perks that I haven't even uncovered yet, but for me it has to be the part subsidised Costa outlets.

    A company wide code of conduct reinforces all the good things about working for a business whose who reason for existing is to make people happy.

    Cons

    It's a huge organisation made up of different business units and that takes some time to get your head round. There's a huge transformation going on at the moment, which is bringing a lot of change, that can take some getting used to.

    Advice to Management

    Keep your people and your customers at the heart of your business and both will remain loyal and optimistic in years to come.


  6. Amazing experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - F E and Travel Consultant in Bury Saint Edmunds, England (UK)
    Former Employee - F E and Travel Consultant in Bury Saint Edmunds, England (UK)

    I worked at Thomas Cook full-time (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    you gain a great experience working in travel, you meet some great people whether they be colleagues or customers, working as a team you have all the training, help and resources you need whether that be in your immediate team another branch or head office, you get to travel to some amazing places either at a discounted price or educational trip which is covered by the operators or the company, holiday entitlement and pension is great overall a great company to work for.

    Cons

    its retail so most branches are seven day trading you mainly only get one Saturday off a month have to work some Sundays and bank holidays, the salary is not great you do it for the love of the job though not the money.

    Advice to Management

    look after you staff they are hard working and mostly bend over backwards to meet there targets and to meet customers needs. Don't let your experienced staff walk they know how to get things done, seal the deals and run the shop in your absence,just to save a penny as new starters need training they also can cause errors sometimes write-off which in the long run may cost you more in the long run


  7. Not just a job but a way of life, within a big family

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cabin Crew in London, England (UK)
    Current Employee - Cabin Crew in London, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great place to work, fun, but hard work, laid back but professional, good salary benefits but you work for your money and a very interesting and dynamic environment where everyday really is different and everyone is an individual with their own character and personality where you can be yourself.

    Cons

    Often longs days and tiring, but with a good team you pull through and find solutions. Peak season can be very busy, and off peak season often no work therefore most positions are seasonal and only downside to position, therefore no year-round stability or permanent contracts.

    Advice to Management

    A bit more stability in the sense employees know where they stand even if no permanent job offers, would be good to know return dates and future prospects quite early on, therefore prior planning for both employers and employees, making it a little more stable.


  8. satisfying employer, but with lower than average team morale

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Nodejs Developer in London, England (UK)
    Former Employee - Senior Nodejs Developer in London, England (UK)

    I worked at Thomas Cook

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    google email and github being used for company mail and versioning system

    Cons

    tight open space with lots of distractions, not enough toilets

    Advice to Management

    put programmers into a different office-one which is not as distracting and preferably with good computers. The current laptops developers get are very bad for developers.


  9. Fantastic, Admin support within GDM is great, although when employees leave, they are rarely replaced.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)
    Current Employee - Overseas Destination Representative in Peterborough, England (UK)

    I have been working at Thomas Cook

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Organisation, Company clear hierarchy, training, development, induction schemes

    Cons

    Managers, Work-life Balance, Poor perks, Employees not replaced when they leave, stretching existing employees beyond their roles

    Advice to Management

    More Development and coaching for managers, more coherency and support from managers (undermine each other) and More rigorous management selection programmes.


  10. Very pleasant, hard work, long hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cabin Crew in Gatwick, England (UK)
    Former Employee - Cabin Crew in Gatwick, England (UK)

    I worked at Thomas Cook full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, meet new people, most other crew friendly, good working conditions

    Cons

    Long hours, standbys, delays, tough senior crew members,


  11. Overall a fantastic experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Very friendly atmosphere and the overseas team are amazing. Great opportunities to work in different places around the world and be part of a great team who work hard and play hard.

    Cons

    Quite difficult to work in a destination you want to even if your score well on their monthly points system

    Advice to Management

    Look at promoting hard working, loyal staff and offering further benefits



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