Thomas Cook Reviews

Updated August 25, 2014
Updated August 25, 2014
41 Reviews

2.9
41 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Thomas Cook Group CEO Harriet Green
Harriet Green
14 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people, unorganized management and systems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Litigation Support Executive  in  Bradford, Yorkshire and the Humber, England (UK)
    Former Employee - Litigation Support Executive in Bradford, Yorkshire and the Humber, England (UK)

    I worked at Thomas Cook full-time for less than a year

    Pros

    The people that work there are amazing! Everyone works as a team and tries to make it work.

    Cons

    The business does not always make the best decisions. The programs they use are horrible. Business structure is a bit odd.

    Advice to ManagementAdvice

    Streamline programs and work structure.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Mediocre at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager  in  Peterborough, England (UK)
    Former Employee - Marketing Manager in Peterborough, England (UK)

    I worked at Thomas Cook full-time for more than a year

    Pros

    Fun people, decent travel perks, AGMs

    Cons

    It's in Peterborough which is a bit of a hole

    Advice to ManagementAdvice

    Setup an ecommerce office in London.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    A nice working experience, if you're under 30

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Glasgow, Scotland (UK)
    Former Employee - Customer Service Manager in Glasgow, Scotland (UK)

    I worked at Thomas Cook full-time for more than a year

    Pros

    Great initial training, both for sales as well as for destinations. Pleasant working environment, average salaries, not based on experience

    Cons

    Ideal for people coming out of school, or with an HND. Unsuitable for people over 30.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Interesting but company not well managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Paris (France)
    Former Employee - Anonymous Employee in Paris (France)

    I worked at Thomas Cook full-time for more than a year

    Pros

    Opportunities if you are willing to seize them

    Cons

    Top management not always very competent

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    a

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    nice people, nice food, nice garden, discounts on travel

    Cons

    low salary, not always clear goals

  7.  

    Thomas Cook review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  London, England (UK)
    Current Employee - Analyst in London, England (UK)

    I have been working at Thomas Cook full-time for more than a year

    Pros

    Well established company, recognized brand, interesting industry.

    Cons

    Unclear strategic direction, too much politics.

    Advice to ManagementAdvice

    Make things simple.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Great experience within the realms of HR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    Great people, great staf discounts

    Cons

    Long hours, lack of recognition, jobs for boys

  9.  

    good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Thomas Cook

    Pros

    flexibility, good environment, good culture. good location. good office experience. good place for people who doesn't have job experience. ok overall.

    Cons

    salary is not good, benefit is good. travel benefit is not good. no room for growth, Place needs more professionalism

    Advice to ManagementAdvice

    need to be more professional. Need to remove partiality. need to appreciate employee. need to be proactive when issue comes up

  10.  

    Getting worse day by day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Travel Agent
    Current Employee - Travel Agent

    I have been working at Thomas Cook full-time for more than 3 years

    Pros

    Some decent colleagues even though we are now fighting more over bookings. You learn something new everyday in the travel industry.

    Cons

    Minimum wage and bad cluster managers who have no time in their schedule to care about staff and their problems as they have too much hassle from higher up themselves. Our cluster is now on a third of the staff as this time last year and they expect us to do more which is impossible and standards are slipping as we get customers through the door on a conveyor belt system. Aside from that BAD technology. Yes you heard that Harriet. No one likes the res systems except your yes men. Too much information for staff to learn on a daily basis including changing policies and old out of date information everywhere. Promises not honoured and you are asked to be abnormally flexible with your working hours and holidays. Rotas drawn up in India plus a hr team there.... Does that help? No.

    Advice to ManagementAdvice

    Have you got a year? Too much to write here.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    great company , lot of politics and oldies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Head - Foreign Exchange  in  Chennai (India)
    Former Employee - Head - Foreign Exchange in Chennai (India)

    I worked at Thomas Cook full-time for more than 3 years

    Pros

    great company , good perks , less work pressure

    Cons

    low salaries , transfers , oldies and politics

    Advice to ManagementAdvice

    please improve salaries and prune oldies based on work efficiencies rather than office politics

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Worked for Thomas Cook? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.